Trip Reports - BA/QF/YR LHR-JFK-LAX//VGT-GCN-VGT (Part 1)




Leumas
Jul 29, 03, 3:12 pm
Background
I have booked the plane tickets for this trip for over a year and due to work reasons, it has been delayed from November 2002. The wait is finally over and I’m ready to go.

This trip uses some of the major OW airlines (BA, QF, AA and CX), flying a mixture of economy, business and first.

BA 177
LHR - JFK
12 July
747-400
35H (Y)
Scheduled Departure: 13:30
Scheduled Arrival: 16:10
Actual Departure: 14:10
Actual Arrival: 16:20

I checked in at 13:30 the previous day. It was the first time I tried this facility, and it failed at the last step. I had to restart my browser for it to work alright. It didn’t allow me to choose a seat though. (Although I probably wouldn’t change it at the time, I wished this function was available. You will see why later.)

Even though I’d checked in already, I decided to leave slightly early to avoid the usual crush. Arrived at Heathrow and was greeted by its usual crowd of people. It actually wasn’t as bad as other occasions that I visited Heathrow 4 on a Saturday morning. Maybe I was a bit early… Good.

The usual trans-Atlantic check-in desks had a long queue already though. I went to the fast-drop desks queue. After a couple of minutes wait, I gave my bag to the agent. I knew from checking various web sites that this would be a full flight, so I asked whether they needed any volunteers. The agent said did I mean for any upgrades. I didn’t know BA do that… http://www.flyertalk.com/forum/smile.gif (I was upgraded once before by BA a year ago, so I thought I must have used up my quota for my life time with BA.) Anyway, I said it’d be nice, but I’d volunteer for a later flight for the appropriate compensations. The agent said the flight was oversold, but it was manageable. Anyway, got my pre-assigned seat of 35H and off I went.

For some reasons, there was no queue at security and I went straight through. Scrolled through various shops (some several times) waiting for boarding. Since I’m a nobody (QF Silver, OW Ruby), I could only look at the entrances of the various lounges.

Got really bored and went to the departure gate. It was a lovely warm day in London. Gate 7 had a good view across the runways and to other Heathrow terminals. A queue was forming for no apparent reasons at around 13:00. Maybe the agents thought almost everyone was there already (given it was getting rather crowded at the gate), I can only recall one boarding call, not even for First and Business. They were upgrading people though, I overheard one of the agents mentioning 'they were lucky', as I overheard them when I approached for boarding. The lucky people had row numbers greater than mine, but when all the way up to the low-10s.

35H was among the first 4 rows of Y seats, and for today, it seemed to be the ‘family section’. 40 seats in this section (4 rows of 3x4x3) and there were at least 7 kids in this section. Still, everyone managed to get to their seats by 13:25.

The captain today sounded like a grandfather telling a story. He thanked everyone for getting ready, talked through various things that I didn’t really care to listen. It was probably his way of telling us there would be a delay of ‘a few minutes’ due to late engineering works (sounded like the London Underground). Those few minutes turned into 30. While he kept us updated, there was nothing from the FAs. No drinks, no snacks, no air-conditioning. Their only acknowledgment was that since they couldn’t close the doors, the air-conditioning would only work properly if the doors are closed. By then, the babies were crying, kids were playing, fighting, etc… I missed the hustle of Y.

BA never properly acknowledged the delay, although the captain and the staff were all friendly and helpful. We finally took off and drinks were served as soon as we levelled off.

Lunch followed immediately after drinks. A choice of chicken korma and some sort of beef were available. My pick was the chicken and it was a bit dry (surprising for airline food). However, the salad and dessert (chocolate éclairs) were both quite nice.

The seat was getting cramp. The lady in front of me basically leaned back as soon as we levelled. This meant I’d to lean back as well, or otherwise, I’d be smelling the seat and my IFE in front rather than looking at it. I also found that with the footrest up, it was just at the right place to get into my knees. But with it down, I couldn’t stretch my legs.

At the same time, the babies were getting a bit restless. There was one kid whose expression for joy and otherwise were the same – a loud scream at the top of his lungs. He started to play with other kids behind him and I probably could hear his ‘expression of joy’ at the back of the plane. Great! My only option was to turn up my volume in my IFE and try to fall asleep. I really should have bought some noise-cancelling headphones.

Slept for about an hour or so and afternoon tea/sandwiches were severed. Nothing spectacular, just cold sandwiches and chocolate… There seemed to be a lot of Israelis (I think) on this flight. (Were there connecting flights?) A lot of them seemed to know each other, but they were scattered across the plane. Some of them seemed to like the idea of having a conference at the seat in front of me. They seemed to have a lot fun… Glad someone was. I really missed Y.

Forced myself to watch some more crappy movies (‘Shanghai Knights’ and the latest Steve Martin offering), at least they made the time goes faster.

One interesting observation – a lady (part of a party of 3, including a baby) wanted to complain something officially. The FA found her a form, which looked rather crumpled and have stuff written all over it. Interestingly, within 5 minutes, 3 different FAs went over to her to check whether things were OK. The CSD wasn’t among them though. So does wanting to complain mean you’ll get extra service?

We finally arrived at JFK, only 10 minutes late from schedule. I couldn’t wait to get off the plane by then. It also seemed to apply to other passengers, as we were allowed to get off quite quickly (by Y standard).

Anyway, finally got off the plane and said ‘goodbye’ to the various FAs with a big smile on my face, even though they might not appreciate why.

Summary
- OLCI works well, in general.
- Good service (from ground to in the air), but the lack of apology for the delay was disappointing. I got the impression that it was to be expected and we should be grateful that we made up some time and reduced our overall delays to 10 minutes.
- OK food – as far as economy goes
- Seats are too cramped, problem with the position of the leg rest.
- Note to self – try not to fly Y for flights longer than 4 hours.

QF 208
JFK – LAX
747-400ER
18 July
14K (J)
Scheduled Departure: 19:15
Scheduled Arrival: 22:10
Actual Departure: 20:30
Actual Arrival: 23:10

Check-in at JFK was seamless. It helped when there were no business class queues. Walked straight up to the desk and got my boarding pass in about a minute. The agent was also helpful in pointing out where the lounge was voluntarily. Security check was also relatively painless, although they wanted to me to take my sandals off. I must be the scruffiest looking passenger today, let alone getting into the lounge.

The lounge was basically the BA Terrace Lounge, with the usual set up – finger food, open bar, showers and half a dozen PCs with free Internet (although a couple of them weren’t actually working). By the time I got to a free PC, I only managed to read some news, including the exciting bottom of the 9th victory by the Yankees the previous evening. While I managed to get to the lounge relatively early, it was slowly filling up with BA’s frequent departures to LHR.

I got to the gate about 20 minutes before scheduled departure. At first, I thought we were on schedule, as I saw the 747-400ER pulling up to the gate. However, I then saw people walking back out from the gate – it’s the incoming flight! The crew for my flight were all waiting at the gate for the plane too!

As we all waited, the system didn’t update itself with the delay. As time passed, the system moved from ‘Wait at Gate’, to ‘Boarding’ and to ‘Final Call’, even if everyone were still waiting at the gate. The gate agents repeatedly sent out announcements telling people that the system is wrong, - boarding has not started.

About 30 minutes after the scheduled departure, we were allowed to board. I was one of the earliest to board, wanting some quiet time by myself. There were some babies and a youth group on this flight. After the previous BA flight, quiet time was much appreciated.

14K was the last row before the exit row upstairs. I think this was one of the newest planes from the QF fleet. The crew was friendly and efficient enough. Pre-departure drinks were offered and much appreciated. It helped when it was only about 50% full upstairs and a couple of them were QF employees, on some sort of rotation, I think. Everyone had a row for themselves and the row in front of me was empty, so I could put my feet up on the side storage bins for the entire flight. This was closest to a flat bed as QF could have until they introduce their new J seats.

We waited some more on the plane. The captain came on and explained that the delay was due to the delay of the incoming flight (no surprise there). The incoming flight was delayed due to a thunderstorm around the NY region, causing many planes to hold until the weather improved. Due to that, there was a ripple effect being felt for the flights departing that evening.

Although we pushed off from the gate, there was more queuing on the tarmac for departure. With a total delay of an hour, we finally made it in the air. Boy, it was bumpy going up! For the first 15 minutes or so, it was a decent light show. One thunder bolt almost hit us, it flashed right outside my window.

After another round of drinks, dinner was served. I’ve a weakness towards salmon and I didn’t really care for the other parts of dinner except for that. The crew was friendly and efficient throughout. The crew was somewhat surprised all I wanted was water. They almost insisted I’ve a drink, so after a few hot and sticky days in NY, I’d a decent G&T, even if it was only Gordon’s Gin.

I was surprised when they turned off all the lights not long after dinner finished. I didn’t know whether it was because of the poor quality of the movies or the G&T or the darkness, I couldn’t stay up for very long. The movies were pretty much the same as those for on my flight over the Atlantic. I did have more movies and channels on J, but that didn’t mean the quality was any better. I slept for about an hour, even when the flight was less than 6 hours long.

The crew commented (more like I overheard) that although this flight was relatively empty, it would be totally full for its second leg, LAX to SYD. While I didn’t really care (since I was leaving at LAX), the crew made several announcements that passengers connecting to MEL would need to catch a bus to a different terminal, while others going straight to SYD would need to board again.

(QF108 leaves at T4 at LAX, while other QF flights leave from Tom Bradley. This flight was strangely renumbered from 108 to 208 for this weekend only, no one knew why.)

We arrived about an hour late and went straight down to collect my luggage. They didn’t show QF208 on any of the conveyer belts. I also started to worry, it didn’t help when I couldn’t recognise anyone from my flight anywhere. I waited at the belt where some AA flights from JFK arrived. After some 20 minutes, luggage finally started to appear. While most were from AA flights, I finally noticed a tag with QF 208 on it. Phew! My bag was the second QF208 bag that I noticed. After collecting my bag, it was already past midnight when we left the airport.

Summary
- Light load.
- Easy check-in and security.
- OK lounge.
- Good service and good food.
- Slow luggage arrival.

YR 8019
VGT - GCN
DHC-6-300
22 July
2A
Scheduled Departure: 08:00
Scheduled Arrival: 10:15

We drove to Vegas the next day after arriving at LAX. After spending/losing money at Vegas, I joined a tour to see one of the 7 wonders of the world – the Grand Canyon. I got picked up from my hotel on a tour bus, after going around several hotels to pick up other guests; we arrived at the North Las Vegas Airport.

At first I thought this company would only charter flights but it soon became apparent that this is also a fully pledged airline, even if its main business was tours. There were around 3 flights leaving that morning, 2 for various tours and 1 flight to Los Angeles.

Check-in involved making yourself known (ID required) to the one desk. They’d give you a sticker and seat assignment for your flight. No flight number was ever mentioned during the process, different flights were colour-coded. I was red, but did it mean I’d go faster… I was also asked whether I could operate the escape door and understand English. Upon affirmative answers, I was given 2A.

Boarding consisted of joining the right colour queue. After another ID check, we were allowed to follow the pilot to walk up to the plane on the tarmac.

The small plane had a 1x2 configuration with 7 rows. It didn’t make a difference if my row was empty as I was on the 1 side of the 1x2. We ran through the safety procedures, which involved the seat belt and escape doors. No mention of life jackets, even we did fly over water.

The seat was positively cramped and rather stuffy in the cabin. IFE involved a pre-recorded commentary of the various areas we would be flying over and some on-hold phone music in between. For what’s its worth, the commentary was available in 4 different languages, all one needs to do is to switch between channels according to the list shown at the front of the cabin. One could hardly stand up in the cabin, so food and drinks were strictly BYO.

We had a good view over the Las Vegas strip, Lake Meads, Hoover Dam, the Colorado River, a lot of nothing, some desert, some more nothing and the Grand Canyon (South Rim).

Summary
- Too short a flight to mention anything, magnificant sights though!

YR 8029
GCN - VGT
DHC-6-300
22 July
2A
Scheduled Departure: 14:00
Scheduled Arrival: 14:15

After a bus tour and a lunch, we went back on our flight. Similar procedure as our departing flight and the same boarding pass/sticker applied. Since this plane was for tourists, the change of time zone was never mentioned. We didn’t need to change our watches; even our confirmation emails never mentioned a change of time. Probably just as well, since it’d just confuse people.

This time, we flew straight back to Las Vegas, without going over the Hoover Dam. After getting off the plane, we went back to our respective buses for our hotel drop-off.

-- END OF PART 1 --

Next installment(s):
- LAS to LAX on AA (Y)
- LAX to AKL on QF (J)
- AKL to WLG on QF (Y)
- WLG to AKL on QF (J)
- AKL to HKG on CX (F)
- HKG to LHR on CX (J)


Uli
Jul 29, 03, 3:41 pm
thanks for your long report!
i love your cool writing style ... especially when it comes to babies ... http://www.flyertalk.com/forum/smile.gif

PresRDC
Jul 29, 03, 5:59 pm
Great report. Was this an Around the World Ticket? If so, where did you originate and what was the fare?

Also, how did you manage to take the QF flight only from JFK to LAX. I thought you could only travel on that flight if you were connecting immediately to Australia or New Zealand.

Thanks, can't wait for the rest.


Leumas
Jul 30, 03, 1:32 pm
Thanks for the feedback.

Yes, this was part of a Around the World ticket, originating from NZ. I can't quite remember the fare as I bought over a year ago. I think it was slightly over NZD$3300, with 2 stopovers.

I'm not familiar with the rules regarding this ticket. However, I suspect that since it's a BA/QF ticket and NY counted as one stopover and LA the other, I was able to take a QF flight from JFK to LAX. In fact, I think I wasn't able to take anything apart from QF with this route, not even AA.

pallensf
Jul 30, 03, 8:55 pm
Loved part 1 Leumas...Mahalo to you.

------------------
Patrick A. Inouye, LMT
volunteer trip reports moderator

Jet'Dillo
Jul 30, 03, 10:56 pm
Nice report. I'm curious to find out why you keep bopping back and forth between the two pointy ends of the plane(s) though?
Did you not want to spend the miles on those segments or was there no availability or do you really have that much of a perverse fascination with Crying Baby Class?

JD

Leumas
Jul 31, 03, 2:32 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Jet'Dillo:
Nice report. I'm curious to find out why you keep bopping back and forth between the two pointy ends of the plane(s) though?
Did you not want to spend the miles on those segments or was there no availability or do you really have that much of a perverse fascination with Crying Baby Class?</font>

Pretty much all of the above. http://www.flyertalk.com/forum/smile.gif

I can't afford to fly J all the time. I can, perhaps, pay J or F for about half of my long-haul flights. To make myself feel better, I consider my long-haul Y flights as motivation to work harder. When I feel lazy, I remind myself that I'll have to fly Y on long flights... http://www.flyertalk.com/forum/smile.gif

Secondly, even if I can afford it, I don't see flying J or up as worthwhile if it's a short flight (&lt; 4 hours).

Lastly, as you said, upgrading from Y is not always possible. I'm a QF member, and the programme doesn't allow upgrading with other airlines, e.g., I couldn't upgrade my BA LHR-JFK flight.

marlborobell
Aug 14, 03, 12:38 pm
On the time zone thing: You may not know, but Arizona is weird. In the winter, it uses Mountain Time, an hour ahead of Nevada, but in the summer it sticks to Mountain Standard Time (not using Daylight Saving), which is the same as Pacific Daylight Time, which Nevada uses. So that's probably why the time zone change wasn't mentioned -- there wasn't one.

On the Hoover Dam, there are clocks at either end, one marked 'Nevada Time' and one marked 'Arizona Time' -- they are synchronized in summer. (Confusingly, if you drive on I-40 from Arizona into New Mexico, there is no mention at the state line that the time might have changed, even though that's where the time zone boundary is in summer.)



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