robinhood
Jun 26, 01, 9:35 pm
Someone on the Northwest board was interested in hearing about Air China's services on the code-share flight, so here goes my first trip report!
Having a week's vacation on my hands (plus the bracketing weekends), I decided to take a trip with a couple of my buddies from college. Our initial destination was Las Vegas (the usual for single twenty-something guys with nothing better to do), but after factoring in the inevitable gambling losses, it turned out that taking a package tour to China would in fact be pretty much the same price. So robinhood and friends were off to China! Since my friends are silicon valley geeks in San Jose, and I'm in Boston, I had to take an extra flight to get to the West Coast to meet up with them. The tour operator wanted $300 as an add-on, so I politely declined and bought a $200 RT to SJC on UA. The tour included SFO-PEK-SHA/PVG-SFO on Air China. I had always been curious about CA anyway, and was eager to try them out. The 12,000 WorldPerks miles didn't hurt either. My friends were less enthused. For those of you used to first class travel, prepare to be underwhelmed. But it was quite worth it for the price. Anyway, here is the trip report -- I have some interesting photos that I will add eventually, but I don't have any time to scan them in just yet.
Part I: A Close Call with Camp O'Hare
UA 523/1749 (initially) and 999/South Bay Flyer (eventually)
I decided to take flight 523, the 3:30 PM departure to ORD for a couple of reasons. First, the late departure gave me enough time to have a leisurely lunch at the Legal Sea Foods in Terminal C. Second, it was an internationally configured 763, which I like even for such a short flight. Finally, I have good experiences with 523, especially as it got me out of Boston in March right before a big snow storm hit. It was like taking the last chopper out of Saigon. In any case, it was to connect in ORD to 1749, a 6:15 A320 to SJC, leaving me with an hour layover, arriving at SJC at a decent 8:45 PM.
I arrived at BOS at noon, ready for my long-anticipated lunch at LSF. The earlier flights to and from ORD were looking chaotic, but 523 still looked good, and since the Weather channel was reporting that a line of thunderstorms had already passed ORD and was in Indiana, I figured there wasn't too much to worry about. I had my meal, and waddled over to check in. I inquired of the agent as to the likelihood of my getting stuck in a cot city at O'Hare overnight, and he claimed 523 still looked on time. So I continued my waddle to the gate (at this point regretting the Boston Creme Pie I had just gorged myself with) and sat down, drifting in and out of a stupor for the next half an hour. Eventually, the 763 pulled up to the gate, and I watched as the cleaning crew arrived. The gate area was full of people rebooked on the flight off of an ATA flight to Midway -- they didn't look too happy. At this point it was still 2:45 or so, and I decided to take a walk. The 2:30 flight to ORD was allegedly delayed until 3:00, so I marched on over, considering whether I should try to jump on it and get to ORD early. When I got there, they were just finishing the boarding process, the agent looked harried, and I decided not to try my luck. I returned to the gate area, and 3:00 rolled around. Then 3:05. Then 3:10. Announcement: "Ladies and Gentlemen, we're just cleaning and servicing the aircraft, and boarding will begin shortly." Five minutes later, another announcement: "Due to weather enroute, the flight is delayed -- we'll get back to you in 30 minutes." 30 minutes? Good heavens, was this the beginning of one of the dreaded rolling delays? I walked on over to the gate for the 2:30 flight. It was still there! What was going on?
It was time for plan B. I approached the gate agent working the 4:00 SFO flight, which had now been pushed back to 4:40 because the incoming from ORD was in limbo land and they were replacing it with a plane arriving from SFO at 3:50. I asked about getting rebooked to SFO, and the VERY friendly agent said it wouldn't be a problem. He also offered to protect me on the last ORD-SJC flight of the day, in case I ended up going on 523 and happened to miss 1749. In a moment of mental deficiency, I agreed to the latter plan and remained on 523. 3:45 rolled around with no further information forthcoming from the ORD people. The 2:30 flight was still sitting at the gate with the doors closed and jetbridge pulled away, presumably packed with passengers sweltering in the summer heat. Given these incontovertible signs that I was about to be royally screwed, I finally decided to jump ship and was rebooked on 999, a 757 nonstop to SFO, with a United Groundlink segment down to SJC. At the time I didn't know it, but BOS-SFO gives more status miles than BOS-ORD-SJC, and if I had known I would have jumped ship much earlier.
So I call the friend picking me up, and he sounded surprised to get me on the phone. "Where the heck are you calling from, the plane?"
"No, the flight was delayed and now I'm rebooked into SFO with a bus down to SJC. Can you pick me up at SFO? I don't really wanna wait an hour for the bus."
Long Pause.
"But the United website says your plane is in flight to Chicago."
"Ummm....well I can see it sitting on the tarmac and nobody is on it, so clearly it is not in flight."
"Ok, whatever, I'll pick you up in San Francisco."
As it turns out, not long after getting rebooked, flight 523 was delayed until 6:30 PM, and the gate area started to look like a refugee camp since they had opened checkin for the 4:40 ORD flight. I heaped praised upon myself for my wisdom, and questioned how the website could be so wrong.
999 eventually boarded, and it wasn't really very full. Most rows had middle seats open. Service was the usual. Unfortunately, I am getting mighty tired of the United coach meals. The Ginger chicken and Pot Roast were pretty good the first time around, but after you've had about 6 of them, it getts pretty old. Can we expect any new meals in coach? I asked for whatever the FA had more of, and she gave me the Pot Roast, commenting that it was very good. The movie was Erin Brockovitch, which I saw the first time on a plane, the second time on a plane, and now a third time on a plane. I would later see "the making of Erin Brockovich" on the plane on the way back -- believe me when I say I never want to see that movie again.
Interestingly enough, we flew way out to the north into Canada to avoid the line of thunderstorms that had ruined my initial itinerary. Is this what the FAA has been touting about their new initiative to reduce delays by routing into Canada? Well it worked for me. We landed in SFO at about 8:20 PM, a little earlier than I would have gotten into SJC. My ride was there, and anyway the Groundlink ticket was electronic, and I would have had to stand in line at the service center to get a paper one, so I just skipped out on it. Thanks Flyertalk for informing me that there are no consequences!
I later found out that 523 arrived in Chicago at 10:30 PM, virtually assuring that those passengers miserable enough to have remained on the flight would have been housed at Camp O'Hare for the night.
And it's off the Beijing! (Gong!)
CA 986 (also NW 5986)
The next morning we all decided to go to SFO a little bit earlier to check out the much vaunted International Terminal and eat at the much vaunted restaurants. The flight was scheduled for 3:30 PM, but I had heard horror stories about Air China's on-time record. Epinions wasn't very helpful -- some bozo decided to bash the airline while freely admitting to never having taken any Air China flights. Why do people do such things? We got to SFO and checked in early. The terminal building is nice, modern, and spacious, but hardly the gleaming jewel on the bay that I had been prepped to expect. I guess I'm expecting the old Grand Central Station in New York. But it is much better than the old terminal -- definitely world class (especially the exterior).
I was already aware that our flight was absolutely full -- 0 availability in every class on ITN. Why CA bothers to sell cheepie tickets (we're talking probably less than $400 each for the transpac RT) to tour people like us when their flights are 100% full beats the heck out of me. There were at least 4 large tour groups checking in for the flight. There's state-owned efficiency for ya. Anyway, at checkin, the agent was pleasant enough without being friendly. Since our tour agent refused to assign seats, and I was too busy to call Air China on my own time, we didn't have seats pre-assigned. We inquired about exit row seats, or the side sections with the windows, and the agent went and checked a large book. When she returned, she informed us that "all of the seats have been preassigned." It turns out we had three seats in the middle section, including two middles. The HORROR! Can we please change? "All seats have been preassigned, sorry." The agent WAS very efficient about entering our WorldPerks numbers, though. Whether we get the miles remains to be seen. I have my ticket and boarding passes just in case.
We decided to get some food to smother our seat-related sorrows in. (By now you must think I'm such a pig!) We had some horrendously overpriced dim sum at Harbour Village or whatever it's called. Street pricing my foot! In general I was very disappointed by the number and quality of shops and restaurants in the new terminal. The hype has been blown way out of proportion. Considering our $20 dim sum was an exceedingly small amount of food, we then passed security and had more horrendously overpriced food at BOTH of the two remaining restaurants in Terminal A. The 744 had arrived at about 1:30 from PVG, and seemed fairly well maintained (not that you can tell just from looking). Boarding began promptly at 2:50, starting with First Class, and then from back to front, as usual. It strikes me as odd that Air China even has a First Class -- doesn't it seem kind of bourgeois? But then again, China isn't really communist any more, is it?
The cabin interior was clean, the upholstery and seats were fairly modern and pleasant. The seat pitch and recline was extremely generous -- at least 34" pitch. Some rows had more, some rows had a little less, but all were much more comfortable than code-share partner Northwest. By now, I began noticing some little oddities -- all of the headrest covers had advertisements for some industrial ceramics manufacturer on the back -- so you basically get to stare at an ad for Eagle Brand Ceramics for 12 hours. The paper coffee cups, I later discovered, also have ads -- this time for YenJing Beer. The headphones were still the old-style pneumatic ones -- how long has it been since you've seen one of those? It's been at least 12 years since I've seen one.
Pushback, contrary to all expectations, was PRECISELY at 3:30. In fact it was so precise that people were still milling about fiddling with the overhead bins as we were moving. None of the FAs seemed to care, and went about their business. The safety video was extraordinarily long, and parts of it were in slo-mo. Eeenteresting! By the time the video ended we were on the runway, and were off!
After takeoff, drinks came by twice in rapid succession, not including the time the cart was pushed back to the galley for refills and during which EVERYONE was given refills. Unlike some US airlines, no whole cans were given out, although no one asked. I later asked an FA in the galley for some Coke and she gave me the whole can after asking if I could finish it. Most soft drinks were poured from 2 (or maybe 1.5) liter bottles. The FAs were pleasant enough, certainly no worse than your average US FA, and considerably better than the legendary "prison matrons." Dinner came around after drinks, with a choice of beef noodles or chicken over rice. This came with a cake which was quite delicious, a salad, and a roll. I had the beef noodles. I must say the quantity of food they give you is considerable, although the quality is only passable. Out of SFO, the food tasted very much like food you can get at very very cheap hole-in-the-wall Chinese restaurants. But I think that's SFO catering's problem. Our later flights originating from PEK and PVG had much better quality food. They might wish to consider investing in more attractive trays as well -- these looked like scraped up old blue plastic crates, but they were clean and complaining about the appearance of trays is really just nitpicking.
Drinks, coffee, and tea followed the food in rapid succession, and sooner than not the meal service was over. They had the airshow map showing on the main screen, but this was eventually obliterated by 5 back to back movies that occupied the screen for the entire flight. The first was some old movie starring Richard Gere (which also surprised me considering some of his more recent movies and political statements). The next three were Chinese movies, the last of which was some agitprop epic about the brave exploits of a People's Liberation Army troop during the Chinese Civil War when they had to escort some pregnant women somewhere. The subtitles were terrible, and I didn't bother watching either these movies or the Richard Gere business. The last movie was started less then 2 hours away from Beijing, and it was a COMPLETELY UNEDITED version of the Denzel Washington/Angelina Jolie flick, the Bone Collector. Those of you who have seen this movie know how gruesome it is, and it was left intact, profanity and everything. Really very odd. Unfortunately, the last 10 minutes or so were left unfinished as we had to land.
In the meantime, drinks and cups were left out in the galley for you to pour for yourself if you so desired, or FAs would respond quickly to the call buttons. I was fed up with my middle seat, and stood in the exit doorway for a considerable proportion of the flight. About 3 hours before arrival, a second meal service was done (this was another dinner, as it was now afternoon in Beijing). Same quantity and quality of food, accompanied again by multiple drink services. The odd thing about this is that they handed out boxes with turkey sandwiches in them immediately after clearing the meals. Did they expect people to still be hungry? I didn't complain though.
We arrived at Beijing Capital Airport about 30 minutes early. The new terminal in Beijing is just as modern and clean as SFO's new IT, although maybe not as warm or well decorated. The "Frontier Guard" stamped our passports in total silence, which was a little frightening. Baggage claim was rapid, we were not selected for customs inspection although the people in front of us were, and we were the first people out to be met by our tour guides.
PEK-SHA, PVG-SFO, and hotel, city impressions to come later!
Having a week's vacation on my hands (plus the bracketing weekends), I decided to take a trip with a couple of my buddies from college. Our initial destination was Las Vegas (the usual for single twenty-something guys with nothing better to do), but after factoring in the inevitable gambling losses, it turned out that taking a package tour to China would in fact be pretty much the same price. So robinhood and friends were off to China! Since my friends are silicon valley geeks in San Jose, and I'm in Boston, I had to take an extra flight to get to the West Coast to meet up with them. The tour operator wanted $300 as an add-on, so I politely declined and bought a $200 RT to SJC on UA. The tour included SFO-PEK-SHA/PVG-SFO on Air China. I had always been curious about CA anyway, and was eager to try them out. The 12,000 WorldPerks miles didn't hurt either. My friends were less enthused. For those of you used to first class travel, prepare to be underwhelmed. But it was quite worth it for the price. Anyway, here is the trip report -- I have some interesting photos that I will add eventually, but I don't have any time to scan them in just yet.
Part I: A Close Call with Camp O'Hare
UA 523/1749 (initially) and 999/South Bay Flyer (eventually)
I decided to take flight 523, the 3:30 PM departure to ORD for a couple of reasons. First, the late departure gave me enough time to have a leisurely lunch at the Legal Sea Foods in Terminal C. Second, it was an internationally configured 763, which I like even for such a short flight. Finally, I have good experiences with 523, especially as it got me out of Boston in March right before a big snow storm hit. It was like taking the last chopper out of Saigon. In any case, it was to connect in ORD to 1749, a 6:15 A320 to SJC, leaving me with an hour layover, arriving at SJC at a decent 8:45 PM.
I arrived at BOS at noon, ready for my long-anticipated lunch at LSF. The earlier flights to and from ORD were looking chaotic, but 523 still looked good, and since the Weather channel was reporting that a line of thunderstorms had already passed ORD and was in Indiana, I figured there wasn't too much to worry about. I had my meal, and waddled over to check in. I inquired of the agent as to the likelihood of my getting stuck in a cot city at O'Hare overnight, and he claimed 523 still looked on time. So I continued my waddle to the gate (at this point regretting the Boston Creme Pie I had just gorged myself with) and sat down, drifting in and out of a stupor for the next half an hour. Eventually, the 763 pulled up to the gate, and I watched as the cleaning crew arrived. The gate area was full of people rebooked on the flight off of an ATA flight to Midway -- they didn't look too happy. At this point it was still 2:45 or so, and I decided to take a walk. The 2:30 flight to ORD was allegedly delayed until 3:00, so I marched on over, considering whether I should try to jump on it and get to ORD early. When I got there, they were just finishing the boarding process, the agent looked harried, and I decided not to try my luck. I returned to the gate area, and 3:00 rolled around. Then 3:05. Then 3:10. Announcement: "Ladies and Gentlemen, we're just cleaning and servicing the aircraft, and boarding will begin shortly." Five minutes later, another announcement: "Due to weather enroute, the flight is delayed -- we'll get back to you in 30 minutes." 30 minutes? Good heavens, was this the beginning of one of the dreaded rolling delays? I walked on over to the gate for the 2:30 flight. It was still there! What was going on?
It was time for plan B. I approached the gate agent working the 4:00 SFO flight, which had now been pushed back to 4:40 because the incoming from ORD was in limbo land and they were replacing it with a plane arriving from SFO at 3:50. I asked about getting rebooked to SFO, and the VERY friendly agent said it wouldn't be a problem. He also offered to protect me on the last ORD-SJC flight of the day, in case I ended up going on 523 and happened to miss 1749. In a moment of mental deficiency, I agreed to the latter plan and remained on 523. 3:45 rolled around with no further information forthcoming from the ORD people. The 2:30 flight was still sitting at the gate with the doors closed and jetbridge pulled away, presumably packed with passengers sweltering in the summer heat. Given these incontovertible signs that I was about to be royally screwed, I finally decided to jump ship and was rebooked on 999, a 757 nonstop to SFO, with a United Groundlink segment down to SJC. At the time I didn't know it, but BOS-SFO gives more status miles than BOS-ORD-SJC, and if I had known I would have jumped ship much earlier.
So I call the friend picking me up, and he sounded surprised to get me on the phone. "Where the heck are you calling from, the plane?"
"No, the flight was delayed and now I'm rebooked into SFO with a bus down to SJC. Can you pick me up at SFO? I don't really wanna wait an hour for the bus."
Long Pause.
"But the United website says your plane is in flight to Chicago."
"Ummm....well I can see it sitting on the tarmac and nobody is on it, so clearly it is not in flight."
"Ok, whatever, I'll pick you up in San Francisco."
As it turns out, not long after getting rebooked, flight 523 was delayed until 6:30 PM, and the gate area started to look like a refugee camp since they had opened checkin for the 4:40 ORD flight. I heaped praised upon myself for my wisdom, and questioned how the website could be so wrong.
999 eventually boarded, and it wasn't really very full. Most rows had middle seats open. Service was the usual. Unfortunately, I am getting mighty tired of the United coach meals. The Ginger chicken and Pot Roast were pretty good the first time around, but after you've had about 6 of them, it getts pretty old. Can we expect any new meals in coach? I asked for whatever the FA had more of, and she gave me the Pot Roast, commenting that it was very good. The movie was Erin Brockovitch, which I saw the first time on a plane, the second time on a plane, and now a third time on a plane. I would later see "the making of Erin Brockovich" on the plane on the way back -- believe me when I say I never want to see that movie again.
Interestingly enough, we flew way out to the north into Canada to avoid the line of thunderstorms that had ruined my initial itinerary. Is this what the FAA has been touting about their new initiative to reduce delays by routing into Canada? Well it worked for me. We landed in SFO at about 8:20 PM, a little earlier than I would have gotten into SJC. My ride was there, and anyway the Groundlink ticket was electronic, and I would have had to stand in line at the service center to get a paper one, so I just skipped out on it. Thanks Flyertalk for informing me that there are no consequences!
I later found out that 523 arrived in Chicago at 10:30 PM, virtually assuring that those passengers miserable enough to have remained on the flight would have been housed at Camp O'Hare for the night.
And it's off the Beijing! (Gong!)
CA 986 (also NW 5986)
The next morning we all decided to go to SFO a little bit earlier to check out the much vaunted International Terminal and eat at the much vaunted restaurants. The flight was scheduled for 3:30 PM, but I had heard horror stories about Air China's on-time record. Epinions wasn't very helpful -- some bozo decided to bash the airline while freely admitting to never having taken any Air China flights. Why do people do such things? We got to SFO and checked in early. The terminal building is nice, modern, and spacious, but hardly the gleaming jewel on the bay that I had been prepped to expect. I guess I'm expecting the old Grand Central Station in New York. But it is much better than the old terminal -- definitely world class (especially the exterior).
I was already aware that our flight was absolutely full -- 0 availability in every class on ITN. Why CA bothers to sell cheepie tickets (we're talking probably less than $400 each for the transpac RT) to tour people like us when their flights are 100% full beats the heck out of me. There were at least 4 large tour groups checking in for the flight. There's state-owned efficiency for ya. Anyway, at checkin, the agent was pleasant enough without being friendly. Since our tour agent refused to assign seats, and I was too busy to call Air China on my own time, we didn't have seats pre-assigned. We inquired about exit row seats, or the side sections with the windows, and the agent went and checked a large book. When she returned, she informed us that "all of the seats have been preassigned." It turns out we had three seats in the middle section, including two middles. The HORROR! Can we please change? "All seats have been preassigned, sorry." The agent WAS very efficient about entering our WorldPerks numbers, though. Whether we get the miles remains to be seen. I have my ticket and boarding passes just in case.
We decided to get some food to smother our seat-related sorrows in. (By now you must think I'm such a pig!) We had some horrendously overpriced dim sum at Harbour Village or whatever it's called. Street pricing my foot! In general I was very disappointed by the number and quality of shops and restaurants in the new terminal. The hype has been blown way out of proportion. Considering our $20 dim sum was an exceedingly small amount of food, we then passed security and had more horrendously overpriced food at BOTH of the two remaining restaurants in Terminal A. The 744 had arrived at about 1:30 from PVG, and seemed fairly well maintained (not that you can tell just from looking). Boarding began promptly at 2:50, starting with First Class, and then from back to front, as usual. It strikes me as odd that Air China even has a First Class -- doesn't it seem kind of bourgeois? But then again, China isn't really communist any more, is it?
The cabin interior was clean, the upholstery and seats were fairly modern and pleasant. The seat pitch and recline was extremely generous -- at least 34" pitch. Some rows had more, some rows had a little less, but all were much more comfortable than code-share partner Northwest. By now, I began noticing some little oddities -- all of the headrest covers had advertisements for some industrial ceramics manufacturer on the back -- so you basically get to stare at an ad for Eagle Brand Ceramics for 12 hours. The paper coffee cups, I later discovered, also have ads -- this time for YenJing Beer. The headphones were still the old-style pneumatic ones -- how long has it been since you've seen one of those? It's been at least 12 years since I've seen one.
Pushback, contrary to all expectations, was PRECISELY at 3:30. In fact it was so precise that people were still milling about fiddling with the overhead bins as we were moving. None of the FAs seemed to care, and went about their business. The safety video was extraordinarily long, and parts of it were in slo-mo. Eeenteresting! By the time the video ended we were on the runway, and were off!
After takeoff, drinks came by twice in rapid succession, not including the time the cart was pushed back to the galley for refills and during which EVERYONE was given refills. Unlike some US airlines, no whole cans were given out, although no one asked. I later asked an FA in the galley for some Coke and she gave me the whole can after asking if I could finish it. Most soft drinks were poured from 2 (or maybe 1.5) liter bottles. The FAs were pleasant enough, certainly no worse than your average US FA, and considerably better than the legendary "prison matrons." Dinner came around after drinks, with a choice of beef noodles or chicken over rice. This came with a cake which was quite delicious, a salad, and a roll. I had the beef noodles. I must say the quantity of food they give you is considerable, although the quality is only passable. Out of SFO, the food tasted very much like food you can get at very very cheap hole-in-the-wall Chinese restaurants. But I think that's SFO catering's problem. Our later flights originating from PEK and PVG had much better quality food. They might wish to consider investing in more attractive trays as well -- these looked like scraped up old blue plastic crates, but they were clean and complaining about the appearance of trays is really just nitpicking.
Drinks, coffee, and tea followed the food in rapid succession, and sooner than not the meal service was over. They had the airshow map showing on the main screen, but this was eventually obliterated by 5 back to back movies that occupied the screen for the entire flight. The first was some old movie starring Richard Gere (which also surprised me considering some of his more recent movies and political statements). The next three were Chinese movies, the last of which was some agitprop epic about the brave exploits of a People's Liberation Army troop during the Chinese Civil War when they had to escort some pregnant women somewhere. The subtitles were terrible, and I didn't bother watching either these movies or the Richard Gere business. The last movie was started less then 2 hours away from Beijing, and it was a COMPLETELY UNEDITED version of the Denzel Washington/Angelina Jolie flick, the Bone Collector. Those of you who have seen this movie know how gruesome it is, and it was left intact, profanity and everything. Really very odd. Unfortunately, the last 10 minutes or so were left unfinished as we had to land.
In the meantime, drinks and cups were left out in the galley for you to pour for yourself if you so desired, or FAs would respond quickly to the call buttons. I was fed up with my middle seat, and stood in the exit doorway for a considerable proportion of the flight. About 3 hours before arrival, a second meal service was done (this was another dinner, as it was now afternoon in Beijing). Same quantity and quality of food, accompanied again by multiple drink services. The odd thing about this is that they handed out boxes with turkey sandwiches in them immediately after clearing the meals. Did they expect people to still be hungry? I didn't complain though.
We arrived at Beijing Capital Airport about 30 minutes early. The new terminal in Beijing is just as modern and clean as SFO's new IT, although maybe not as warm or well decorated. The "Frontier Guard" stamped our passports in total silence, which was a little frightening. Baggage claim was rapid, we were not selected for customs inspection although the people in front of us were, and we were the first people out to be met by our tour guides.
PEK-SHA, PVG-SFO, and hotel, city impressions to come later!