Trip Reports - United JFK-HKG inaugural flight




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tfung
Apr 2, 01, 6:30 am
Hi everyone,
just got off the plane from the UA JFK-HKG inaugural flight. Here's my flight report from it. It's my first time posting a flight report, so please bear with me.. Please let me know if I can make any improvements and I'll do better on my next one.. =)

Anyways, got to JFK this morning at about 8:15am. Checked in and proceeded to the F class lounge. I walked around the RCC looking for other FTer's, but was not able to spot any.

The airport setup for the innaugural flight was quite interesting. There were models standing in various places around the airport with kenneth cole clothing, and near the gate area, they were serving some food with a chinese musical band playing.
As the plane started to board, there were UA employees by the gates passing out Kenneth Cole bags to people who were boarding the flight. I personally didn't like the bags, so I asked one of the employees for their JFK-HKG nonstop pin that most of them seem to have. Luckily, that one I asked had an extra new one, so I got that instead. The plane we were on was nose number N8016. When I boarded, half of first class was already in their seats already. I took my seat in 3A and dozed off a little. Before the plane doors closed, the UA station manager came around to great all the passengers, and I was given a Kenneth Cole watch as a gift for the inaugural flight. Our flight pushed back on time at 10:50am. Fuel carried on the plane was 380,000 pounds. Flight time was 14 hours 51 minutes, which is a little shorter than the original planned flight time.

As we were pushing back, the first officer told us that there were emergency trucks waiting for us on the tarmac. There were two sitting out there, one on each side of the plane, and as we went through them, they would spray water over the plane. Sort of a congratulations and good luck thing. Anyhow, the next 20 mins I fell asleep, so I had missed that. By the time I woke up, we had already reached 28,000 feet and a FA was already handing out the personal videocassettes. On this trip, the crew was US based, but there were a few Chinese speaking FA's as well.

Hot towels were handed out, and for pre-dinner drinks, I asked for some champagne and saw that they were serving Dom Pérignon for the champagne. Other wines that they had today were:

Meursault 1999
Hanna Russian River Valley 1998
Côte-Rôtie 1996
Beringer North Coast 1997

I was quite disappointed that the decided not to serve any canapés in this flight, and only the nuts. I guess this is one area they're trying to cut costs as well. Even in Business class, they had a bigger bowl of nuts for each passenger. A quick glance at the passenger manifest when the purser was coming around for orders, showed that there was one 1K million miler in F class, 3 1Ks and 2 premiere exec. Surprisingly, there wasn't a SA in F class today. The menu for JFK-HKG is the same one for ORD-PEK. I'm quite surprised they use the same menu. I thought we would be given a completely different menu and maybe even a second large meal, since it is such a long flight. Anyhow, for today's lunch, we had the following menu:

To Begin
Lobster tail and claw with lobster sauce
Fresh mango, lime and red grapefruit
Or
Sliced Parma ham, tomato and mozzarella
Fennel and haricot vert salad

Garden fresh salad
Asian sesame ginger or blue cheese dressing

Main Course
Grilled veal chops with Portobello mushrooms reduction
Cheddar mashed potatoes and vegetable sauté

Brown sugar smoked chicken with mirin soy sauce
Baby bok choy and steamed rice

Wine-marinated salmon with black bean sauce
Steamed rice and a snap pea and carrot medley

Stir-fried scallops with Szechuan garlin sauce
Chinese egg noodles and sugar snap peas

Dessert
Cheeses and Sandeman's Porto
Ben & Jerry's ice cream with sundae topping

I had the lobster for the appetizer, which was very good. I found the portion of the salad was smaller than usual, but it's the first time I chose the asian sesame ginger dressing and I thought it was quite good. I chose the chicken for the main course, as the other main courses didn't sound very exciting at all. I usually never choose the Chinese selections on UA, since I thought they were not very authentic, even when designed by Chinese chefs. However, the chicken I picked out turned out to be cooked in a fusion style, which was really interested and quite good as well. It certainly looked better than what other people were having. I was really quite impressed. Desert was the usual Ben & Jerry's ice cream sundae with vanilla and chocolate. But this time, the FA was very generous with the hot fudge and nuts. After dinner, hot towels were handed out again, and the cabin lights were dimmed and the FA's came around shutting the window shades, as most of the flight will be in daylight.

As for movie selections, I don't remember that well, but it looks remarkably like the March selection. They were also supposed to show Crouching Tiger Hidden Dragon, but somehow the FA announced over the PA system, that particular tape decided to self-destruct in the video player, so they replaced it with something else. Anyhow, I watched Meet the Parents and Charlie's angel while doing some work before sleeping. I awoke nearly 7 hours late, and a look at the map showed us somewhere above Russia with about 5 and a half hours to go. I asked for a mid-flight snack, and there was a selection of noodles, fruits, biscuits and also a hot egg/cheese sandwich. The egg/cheese sandwich was quite good, but it was still one of those prepackaged things. UA could seriously improve on their mid-flight snacks service. Afterwards, in popped another movie, The Con, since they didn't seem to be showing anything on the normal channels.

After the movie, I walked around the whole plane. F and C looked like they were completely full. However, Y was very sparsely populated. Nearly everyone had 3 or 4 seats to themselves, and even then, there were still many empty rows at the back. I don't think the plane was configured with C+, but there was definitely no Y+, although the economy section looked quite new and clean. After doing some more work, I chatted with the FA who was working the F class cabin at that time. Just talked about random stuff and I had also asked if they were giving out certificates for those of us who were on the flight, like other inaugural flights. Indeed we were, and I asked her if it's possible for her to get all the crew members to sign the back of my certificate. She was more than happy to go around and ask for me to get the signatures. In all, I got 17 signatures from all the flight attendants and flight deck crew. Definitely going to get this laminated if I have time in Hong Kong today. I also picked up another blank certificate for my friend Francis, who couldn't make it on the flight today.

At about 2 hours before landing, the FA's came around and asked if I wanted to eat the second meal. For that, we had a selection of the following:

Prior to arrival
Penne pasta and three cheese sauce with roasted chicken
Fresh fruit appetizer
Or
Fresh seasonal fruit plate with creamy yogurt

Frankly, I wasn't very interested in either selection and was hoping that they had the bread bowl soup. But I guess they don't really serve it that often on international flights, and I think I've only had it in business class and never in first. Anyhow, I picked the Pasta, which turned out to be the most disgusting looking thing ever. Basically looked like pasta and puke mixed together. After summing up enough courage and taking a bite out of it, I decided it actually wasn't as bad as it looked. Quite good actually. But seriously, they need to do something about presentation! The fresh fruit appetizer that came with it was quite pathetic looking as well -- basically a few cubes of fruit that didn't really taste like much.

After the meal I wandered around a bit more, slept a few more minutes. We finally started our descent at 1:55pm Hong Kong time, and got into Hong Kong a few minutes ahead of schedule at 14:25. The captain informed us that we still had about 36,000 pounds of fuel left at the end of the flights, which sounded about right because of the small load we were carrying today. I would expect that in the future, when this flight fills up, more fuel would be burnt. Anyhow, that's it for now.. I'm waiting for my connecting flight to SIN.. =)

By the way, for those of you who are interested in the meals served in the other classes, here are the menus for those:

ECONOMY
To Begin
Parma ham with cantaloupe

Cucumber sesame salad

Main Course
Roasted chicken breast
Seasoned rice and tomato salsa

Teriyaki beef
Steamed rice and sugar snap peas

Dessert
Eli's Lemon cheesecake

Prior to Arrival
Thai chicken pasta
Or
Turkey and cheese focaccia

Wines
Georges Duboeuf Merlot
Fortant de France Chardonnay

BUSINESS
To Begin
Cumin scallops and spiced shrimp
Plum tomato petals and sautéed escarole

Garden fresh salad
Asian sesame ginger or blue cheese dressing

Main Course
Filet mignon with barbecue relish
Mashed potatoes and sugar snap peas with cilantro

Grilled sea bass with Asian chutney
Egg noodles with sesame seeds and a vegetable medley

Chicken curry with red bliss potatoes
Steamed rice and haricots verts

Dessert
Whipped Stilton cheese with sautéed sliced bread
Fresh fruit and a glass of Sandeman's Porto

Eli's Praline cheesecake

Prior to Arrival
Identical to First Class

Wines
Brut Carte d'Or non-vintage
Brut Fleur de Champagne non-vintage
Pinot Blanc 1999
Macon Villages 1999
De Loach California 1999
Robert Mondavi-coastal central coast 1999
Chateau St. Bonnet Haut-medoc 1996
Chateau de By Medoc 1998
Kiona Washington 1999
Barossa Valley Estate 1998


tvl4free
Apr 2, 01, 6:57 am
One would think that UA would have gone "all out" on this one, huh? Kinda disappointed to hear about the meal.

Thanks for the report!

Mikey likes it
Apr 2, 01, 11:54 am
The flight made a 30-second segment on ABC nightly news-weekend edition as the "longest commercial route ever." The announcer went through flight time, takeoff weight, and a map of the routing was displayed.


Chiangi
Apr 2, 01, 1:35 pm
A nice report! tfung and we really missed each other, I guess. http://www.flyertalk.com/forum/smile.gif

I also thought the second meal would be somewhat more 'significant' than other long-hauls but it just turned out to be one of those transpacific flights. And I just wished one of those girls at JFK were onboard the flight http://www.flyertalk.com/forum/wink.gif. I also saw a TV crew shooting when I boarded.

jongar
Apr 2, 01, 1:41 pm
great report - nice to find out about UA F class

cesco.g
Apr 2, 01, 5:15 pm
Thanks for the report, tfung. Found the menus of Y and C interesting as well. I am bit surprised that UA would serve the identical second meal in C and F. Also, the second meal service does not seem to change much on longer vs. shorter transpacific/transatlantic flights. For example it is the same on the longer FRA-SFO as on the shorter FRA-IAD flight.

dhammer53
Apr 2, 01, 5:55 pm
tf,

when are you returning to JFK?

Dan

sarecca
Apr 2, 01, 10:01 pm
Very funny travel report. "puke" ..... I thoroughly enjoyed your travel report.

the scribbler
Apr 2, 01, 10:58 pm
Nice report.

A Robert Mondavi "Coastal" selection in int'l C class--what a joke! That's a $8-10 bottle of wine.

seawolf
Apr 3, 01, 2:12 pm
I was on the inaugural HKG-JFK. Certifcate, t-shirt and phone card. Definitely not as lucrative as the other way around.

The flight back is not a polar route. HKG to Taipei to Okinawa to south coast of Japan to south of Alaska to Vancouver/Seattle to JFK.

BizJet
Apr 3, 01, 3:37 pm
Please let me know if I can make any improvements

Your only improvement would be to write trip reports more often!! http://www.flyertalk.com/forum/biggrin.gif

A very well-written and interesting trip report...thank you!

tfung
Apr 3, 01, 4:18 pm
Originally posted by dhammer53:
tf,

when are you returning to JFK?

Dan

Dan,
I'm at NRT right now.. I'll be going back to JFK on saturday through SEA..
Terence

ka9taw
Apr 3, 01, 9:59 pm
tfung: very nice trip report. Thanks for the menu details. Glad to see that all involved realized how special the route is.

Carfield
Apr 3, 01, 10:26 pm
Thanks for the superb report!

I am actually very disappointed with United's service on this particular flight. A comparison between Continental's Businessfirst and United's First menu can sharply tell the difference. The inflight snack needs to become more like a meal... And the meal prior to arrival is identical to other United's transpacific flight including HKG/TPE-SFO/LAX/ORD, NRT-ORD/JFK. Pasta or fruit... give me a break!

Also, compared to my NRT-LAX flight earlier this year, the soup course and the canapes/olives course disappear.... I am surprised that United actually cuts the amount of food served on this long flight.

I guess I am no longer too keen on flying the new United's JFK-HKG nonstop route...

I will post my American's inaugural TPE-SJC flight after I have a good night of sleep. The meals are definitely much better and I am seriously considering switching to AA once again, especially the rumors of the soon ORD-HKG flight. Also, United's service seems to be going downhill rapidly.

Well... thanks for the report and your honest feedback!

Carfield http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif

[This message has been edited by Carfield (edited 04-03-2001).]

ljp99
Apr 5, 01, 4:04 pm
Heres an article on the flight from the NYTimes


March 30, 2001

Triple-Feature to Hong Kong

By RANDY KENNEDY

hen United Airlines Flight 821 rises
above the runway at Kennedy
International Airport this Sunday morning, it
will begin the longest daily nonstop flight in the world, from one side of the globe to
the other, New York to Hong Kong.

The flight is planned at 8,439 miles, edging out the next longest contender,
Continental's flight to Hong Kong from Newark, at a mere 8,437 miles. (In fairness,
Continental did beat United to the punch, starting its flights on March 1.)

To get a United jet weighing 418,000 pounds (and that's when it's empty) all the
way from New York to Hong Kong without its touching the ground anywhere in
between entails many unusual requirements. Among the most important are these:

The flight attendants must wear very, very comfortable shoes.

The jet must be the largest one in commercial service — a 747-400 model — and it
must fly almost directly over the roof of planet Earth, passing close enough to the
North Pole to see the elves.

The plane's gas tanks must be topped off, with more than 57,000 gallons of jet fuel,
weighing almost as much as the plane itself, about 389,000 pounds. (When it gets to
Hong Kong, it is supposed to have only about 5,000 gallons left.)

Fuel must be tested to determine the exact freezing point of the load for each flight.
(A typical freezing point, at which the fuel becomes like wax, is about 44 degrees
below zero. Near the North Pole, temperatures can drop to 70 below.) The pilots
keep an eye on the fuel temperature using an electronic readout in the cockpit. If the
plane is approaching what weather forecasters call domes of supercold air, the pilots
can speed up the jet to increase the air friction against the fuselage, which prevents
the fuel temperature from dropping as fast.

"We literally go blowing right through those domes," said Capt. Bob Whitman, who
will be the pilot on Sunday's flight. Chuck Smith, the co- pilot, added, "We don't
hang around and enjoy the weather."

United must determine how many passengers and how much cargo it can probably
take on each flight, using computers and complex weather forecast models that tell
how heavy the plane can be and still make it. United officials expect the passenger
load to be somewhere between 270 and 340. "We are the extreme end of the
service capacity of these airplanes," said Eugene Cameron, a long-haul flight expert
for United. A good thing about the polar routes, which were only recently opened
up for commercial flights, is that there are virtually no headwinds near the pole, and
turbulence is rare.

Before leaving, the airline must pack in about 7,000 pounds of food and drinks (or
11,000 pounds if meal carts, silverware, plates and other service equipment is
included). It must include 2,500 pounds of other amenities, like blankets, pillows
and magazines. And 2,700 pounds of water. (Annie Chin-Corio, a flight attendant
who will work on the Hong Kong flights, said the airline would probably not need to
pack more alcohol than on other long-haul flights because Asian passengers, who
will make up a large portion of those taking the flight, usually drink less than
Americans and Europeans.)

As the plane approaches the North Pole, the pilots must switch off the automatic
pilot and take the controls. This is an extra precaution because even sophisticated
navigation gyros must work harder to pinpoint a plane's location near the pole, as
longitude and latitude lines converge and all directions become south.

The planes will not fly directly over the pole, Mr. Cameron said. If they did, he said,
"the gyros for a second would say, `Whoa, where am I?' " United does not want
that to happen. As Captain Whitman puts it, "We don't want the plane flying up its
own tail."

The airline must pay Russia about $8,000 per flight — about the price of one and a
half one-way first-class tickets, at $5,608 per ticket — for crossing over Russian
airspace.

On most of United's long-haul flights, two movies are shown in economy class.
There will be time enough (15 hours, 40 minutes, give or take) for three movies to
be shown on the way to Hong Kong. For the first flight on Sunday, which gets into
Hong Kong at 2:30 p.m. Monday, the sleepless can watch "Red Planet" with Val
Kilmer, "Vertical Limit" with Chris O'Donnell and "102 Dalmatians," with Glenn
Close reprising her role as Cruella De Vil.

The pilots and flight attendants must bunk down for the "night" — actually, the sun
will probably dip behind the horizon for only about 45 minutes, depending on the
time of year. There will be four pilots, two of whom will spell Captain Whitman and
Captain Smith, the first officer, when they duck into a two-bunk dormitory behind
the cockpit to get some sleep. Then, the two relief pilots will sleep — or become
what the crew calls "bunkies" — when Captain Whitman and Captain Smith take
over again.

The 18 flight attendants will take turns sleeping in their own dormitory, above the aft
galley, where there are six small bunks. The flight attendants must change sheets for
the next sleeper. They can bring pajamas if they want to.

"I sleep like a baby," said Patricia Suhoza, who will work on the Hong Kong route.
"It's very cozy."

En route, the pilots must rely on 11 flight charts, the most that Captain Whitman and
Captain Smith have ever used. On flights from New York to Tokyo, for example,
they generally use four. In the cockpit of a 747-400 the other day, they unfolded
one North Pole map to show the route they would take Sunday. They had to point
off the map to show where New York and Hong Kong would be.

Because of contractual rules, the pilots who fly the route will end up working only
12 days a month. They will fly from New York to Hong Kong, then from Hong
Kong to Singapore, back to Hong Kong and then back to New York, with rest
stops between each flight. They will do this route once again and then not fly again
until the next month.

Captain Smith stressed that this only sounded like a comfy life. "Boy, when you get
back home, you have to hang upside down in the garage for a couple of days before
you're normal again," he said. "You don't operate any heavy machinery."

Some things won't change. Captain Whitman and Captain Smith will still be carrying
their plastic coke-bottle- lens gag glasses, the ones that make them look like Jerry
Lewis in "The Nutty Professor." For a laugh, they like to pull them out of their
jackets, put them on and say, "These are our landing glasses."

nologic
Apr 5, 01, 6:12 pm
Are you saying CO's meals and wines are better than UA in F?

The last time I took UA in F was to Sydney about 6 years ago, and it was pretty nice with caviar and DP. Have they cut back?

violist
Apr 6, 01, 10:17 am
tfung, the purser told me you weren't on the list, so I spent an inordinate amount of time annoying tallish Asians in the aft cabin if they were you (there was no manifest for Y passengers on that flight, or that's what I was told!). Sorry to miss you. I'll post a report someday about the Biz class experience on this flight (quite substandard) sometime. My return, HKG-LAX, was much much better.

[This message has been edited by violist (edited 04-06-2001).]

Andrew Yiu
Apr 6, 01, 1:21 pm
Thanks for the nice report...

So does that also mean that due to weight restriction, there will be a good chance that you will get an empty seat next to you in Y?

seawolf
Apr 7, 01, 11:20 am
Originally posted by violist:
tfung, the purser told me you weren't on the list, so I spent an inordinate amount of time annoying tallish Asians in the aft cabin if they were you (there was no manifest for Y passengers on that flight, or that's what I was told!). Sorry to miss you. I'll post a report someday about the Biz class experience on this flight (quite substandard) sometime. My return, HKG-LAX, was much much better.

[This message has been edited by violist (edited 04-06-2001).]

No self-respecting 1K would travel in coach for a 15 hour flight. http://www.flyertalk.com/forum/smile.gif And there's always a manifest.

violist
Apr 7, 01, 5:39 pm
seawolf: I trusted the purser, who said that
tfung was not on the list. By the end of the
flight, I didn't really trust anyone anymore
(it was a rather poor flight), but by that time
I didn't really want to see anyone anyway.

As far as taking the flight in Y goes, the
service was far better in Y (I got my snacks
in Y, and the cabin crew were HKG-based; the
C cabin crew were Noo Yoakiz, and they were lousy), and most of the passengers in Y were sleeping comfily, some of them 4-across.

tfung
Apr 9, 01, 11:30 pm
violist,
sorry I missed you as well.. I was trying to look for you and other FTer's around the RCC and gate area, but couldn't find anywhere.. I really need one of those FT tags or something.. =P It's strange how the purser said I wasn't on the list.. I was chatting with some of them throughout the flight, and I saw that my name was clearly on the manifest. Oh well...
Terence



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