Trip Reports - RTW: #4 Qantas and Australia. a.k.a. Foccacia Hell




Darren
Mar 28, 01, 12:12 pm
Now, I like a good foccacia sandwich as much as the next guy, but this was too much....

I think I left off my last report with the BA flight to Sydney, which was very good. I had always heard good things about Qantas and their service, so I was a bit excited about trying it out. As a note for those on a rtw or similar ticket to Australia: The Qantas club will let you in with a domestic biz ticket if you flew into the country on a OW first class ticket. Even without any status. My points had not posted from BA yet, but they let me in because I flew 1st from London. I don't know about if I had flown biz from London, so you will have to ask. If you have status (sapphire and emerald), then it isn't a problem anyway. I am glad they did, because the lounge was fantastic. Especially in Perth and Brisbane because they were not crowded. The only thing they could have provided was a better food selection, but c'est la vie. Honestly, I was stuffed, so I didn't care all that much. The clubs had showers (thank God), computers (although slow because they used a proxy that didn't seem to be configured correctly), comfortable seats, and a large bar with almost everything you could want. I tried the two red wines, which were pretty good. One shiraz, one Cab, if I remember right. The QC in Sydney was packed, but the people were still friendly. There is a window overlooking the Qantas fleet, as I was in the Domestic Terminal, though you could still see the runway where the Intl's took off. I stayed mostly in the computer area, where there was a full business center with conference rooms, cubicles, and other niceties. Whereas I am still having a little trouble justifying the cost of an AC membership, I could certainly justfy a QC membership if I flew QF enough. The lounge in Perth was similar to the Sydney lounge, though considerably less crowded. This also allowed the people at the desk to be much more personable. Only once was I treated with a little rudeness, until he looked at my itinerary and perked up a little. I think he just doubted that I had access. In any event, I felt a little uncomfortable, and just avoided the whole situation. The lounge in Brisbane was exactly like the Perth lounge. Now, I want to publically thank the people from the QC lounge. First for providing excellent service, attentiveness, and showers that I used many (many) times. But I also want to thank them for allowing me arrival access. I know they were not supposed to, but they checked my tix, and let me in. They didn't make me feel like they were doing me a favor, nor did they make me feel bad for asking. This is in direct contrast to BA (who was terribly rude at JFK) and AA (who reluctantly let me into the AC). It was refreshing that they didn't hold the club to some sacred level for departures only, but rather only to those who had a legitimate reason to be there. In the case of BA, I was told by one agent that they would let me in to use the email. When I got up there, the four agents tore into me like jackals. It was disappointing. In the case of AA, I actually appreciate the fact that they let me in for my domestic-first segments. If not, I would have understood, but they still made me feel like they were doing me this huge favor by letting me in for my diet coke and to use their computers. Note to AA: Think about QF's lounge access policy. If someone is on a OW upgraded ticket and is using the domestic portions, let them have access. I couldn't imagine there being a huge influx of people, and you would be following the policies of the rest of the OW alliance. The goodwill is priceless, and the access is next to costless.

I flew a total of five segments on QF, because the last BNE-PER was through Sydney. All of the flights were fine, but I think I just expected more. In retrospect, I expected what I later received on Cathay business class. The Qantas biz was even less personal and professional than AA domestic first, and I really felt that I just had the advantage over coach of a bigger seat. Even that wasn't on par with any of the other carriers. All the planes were on 762's, except the last flight to Sydney, which was on a 763. The 762s were aging, no personal video. Fortunately, I brought my MD player. One of the few times I resorted to using it. The plane was full all times, which I think also stressed out the FA's a little. I felt bad for one who opened an overhead bin and had a heavy tube roll onto her noggin. Like something that a drafting document or a marketing sheet would have been shipped in. I have one at home, and they aren't light. Hit her square on the head, like in a cartoon. As I said, I felt bad and asked later if she felt better. I think she appreciated my asking. Anyway, the service was efficient, but far from personal. Food was standard. Foccacia. Now, I am half Italian, and enjoy a good foccacia. Maybe a bit of pesto or something. But on four of the five segments (the fifth was a breakfast flight, and I don't really remember if foccacia was served or not), there was the choice of a salad or a foccacia sandwich. Since I sat in back all the flights, I was resigned to the foccacia. It is the only time that I actually ordered my lunch without a main course. One day it was a strange chicken thing, another was ham, and the third was some vegetable foccacia. The fourth was a repeat, but I have tried to block out of my memory what it was. It was also microwaved, so the foccacia was soggy. Very disappointing.

This next area is a sensitive subject, so I will just state my peace, and move on. I don't agree with disembowling children, nor would I choose to ban them from flying. I don't have kids by choice, yet I probably will at some other point. But from purely an economic standpoint, I don't agree with allowing children in the front cabins. On the five flights, four had kids on board up front (again, with the exception of my morning flight which was all business people). One flight had three sets of kids. On all the flights, there was at least one who would yell and scream, run all over the cabin, and so on. Like in the US, the FA's would just let them. I don't agree with the practice because you are alienating 40 people in a cabin, in order to appease two. And these are 40 people that you base a significant amount of your revenue on. Just doesn't seem to make much sense, but then I don't get paid to make decisions like that.

The 763 was very comfortable, and a pleasure to fly on. Why QF doesn't configure to a 3-class on the longhauls, I don't know. Seems that they could easily sell them, given how full the 2-classes were.

The three cities I visited in Australia were Brisbane, Perth, and Sydney. Each for about 3 days or so, not counting the flying time. Unfortunately, cost considerations were a big factor. As it was, I could have stayed longer in Brisbane (as the room was reasonably cheap), but Sydney set me back quite a bit because I inadvertantly scheduled for the weekend of Mardi Gras. Out of the three cities, I enjoyed Brisbane the most. It has about 2 million people, and has a very pleasant feeling. I walk everywhere I go, and I felt that the city had a very livable vibe and that the people seemed very happy there. I fear that this will change, though, as the city is growing very quickly. Too quickly. I heard something like 100% in less than 10 years. From my observations, the city isn't equipted to handle this sort of growth, and will suffer accordingly. I saw the same thing in Phoenix when I lived there. Anyway, the people were wonderful. I met several of them on the street, and they were thrilled to meet and talk to an American. I also began to realize the similarities between Australia and America. The people are the same, the look is the same, the feel is the same. Or at least the same at I am used to in Los Angeles. Brisbane is culturally very interesting. Many great museums and playhouses. I splurged and went to see Buddy, which was a "musical" about Buddy Holly. I put musical in quotes, because it was more of a Buddy Holly cover band, with a bit of a play thrown in. Perfect, I thought. Though I don't remember his name, the lead was an understudy because the regular was ill. He did a fantastic job. Possibly better than the regular because of the rare chance of being able to show his talent off. Just a nice place to be, and I really hated to leave.

Perth was a recreational city. For those who like to golf, windsurf, swim, run, bike, and so on. I walked *a lot* there. Not a terribly beautiful city, but it had its own charm if you looked into the cracks and crevices. The Australians seem to be into the concept of the pedestrian street, and Perth had more than anywhere. Shopping, lounging, and people watching was the norm. Drinking is a *huge* social activity in Perth. As hot as it is, I can understand. Unfortunately, if you are not into the bar scene, the options for social interaction become more limited. The weekend in Perth was the most fun (I was there on a Saturday for the day), with people running around half-nekkid, showing off their tans, and generally having a good time. One thing I noticed was that the people of Australia seemed more subdued than in similar situations in America. Just my perspective, but they were less out to cause trouble than to just have a good time. As the day wore on and the alcohol kicked in, though, they began to get a bit more restless. I would recommend Perth to those who just are looking for a bit of rest and relaxation. Reminded me a lot of San Diego.

Sydney was an interesting city, but surely my least favorite of the three. People in America seem to be infatuated with Australia, and especially with Sydney. After visiting, I don't really see why, other than the fact that they have not been there. Funny that after talking to many of those who have been there, many agree with me. As I said, I was there for the weekend of the Mardi Gras, put on by the various gay and lesbian societies across the world. Out of any country that I have visited, I think Australia would be the most likely to host an event like this. Aussie girls being Aussie girls, and Aussie boys being Aussie girls. Men, women, children, and other, were all present and accounted for. The parade was a non-stop menagerie of different styles and people from all over the world, including many places where homosexuality is *seriously* frowned upon. The experience before the event was more enjoyable than the parade itself, in my opinion, because it gave people a chance to show off to all the people. No one was angry or hateful, and it was nice to be in an environment were people were just there to party and have a good time. I think the best part of the evening was when a man dressed in a neon orange, Jane Jetson-esque dress introduced his mother to the crowd and said, "See...isn't she a great mother? Here, her son is standing in the street in a dress, in front of a million people, and she isn't even embarassed!" That line typified the night. One of tolerance and acceptance. The rest of Sydney was boring to me, so I won't talk much about it. The Rocks area seemed like a Disneyland reproduction, and the Darling Harbor area was cut out of a tourist cookie mold, and half-baked to perfection. I did take a ferry ride to Manly, which is exactly like Mission Beach in SoCal, but I highly encourage the trip. The ferry goes right by all of the most typical sites, and gives spectacular views of the city. It is also a thrill for those (like myself) that have never been on a ferry and who rarely go on a boat at all. I seem to remember the trip taking about 45 minutes each way.

The food in Australia was deplorable, from my perspective. A am positive that there is good food *somewhere*, but I didn't find it. Seemed to be a cross between English and American, without really doing either very well. The beer is heavenly, though. I don't drink much anymore, but I tried a few of them. In the Rocks area of Sydney, there is a very old (and I think, famous) hotel and pub that makes it's own beer. If they have the Admiral Nelson's Blood, it is good (stout). But they only brew it occasionally.

I don't really want to come across as being overly hard on either Qantas or Australia, but I do think my time and money would have been better spent elsewhere. To each their own. It was too much like the western US for my taste, which is I think why many Americans want to go there. But if I was from the eastern US, I might say the same about parts of Europe. The Qantas flights were sufficient. That's it. Not special. I will visit Oz again, but not for a while. Too many other places to go first. I will say that the next time I go, I will go more into the outback and other remote areas.

Hope you enjoyed this one. http://www.flyertalk.com/forum/smile.gif


Clement Lowe
Mar 29, 01, 5:05 am
Enjoyed that report...interesting to see what perceptions Americans have of our country.

Me being a Sydney-sider, I think you missed some of the best food in the world. If you think it's a mix of English and American food, visit again for longer and you'll see why it's actually uniquely Australian. There is probably not a place in the world where you can get a mixture of Japanese, French and Thai mixed in a top flight restaurant. The next time you come, seek some advice on the best places to eat from the hotels; they are surprisingly impartial.

I have to agree that QF domestic business class is not really great...Ansett domestic is no better (read my report on that front). The reason QF doesn't have 3 class product on long-haul 763's is that the 763's fly a huge variety of routes such as PER-SIN-HKG, MEL-HKG, BNE-HKG, ADL-SIN, SYD-AKL among others...some markets would not be able to support 8 or 10 first class sleepers on every flight (since there are few company HQ's in BNE or PER). It's purely economic, and with QF trimming routes....it's less likely to happen.

I do hope you come to Australia again, and do visit the outback...it's one amazing place and from 39 000 ft, it's vastness is quite incredible.

Enjoy the rest of your trip http://www.flyertalk.com/forum/smile.gif

bers
Mar 29, 01, 6:00 pm
Darren,

Glad to hear you enjoyed our Qantas Club's. We like them http://www.flyertalk.com/forum/smile.gif I'll give the ladies at Perth's QC an extra smile for you when I am next there.

It's a bit of a shame that you didn't like Australia as much as you hoped. I won't dare tell you that you were wrong as everyone's entitled to your opinions. However, I agree with Clement that you must have had a bad patch in terms of food. Australia's multicultural basis has left us with strange and interesting blends (theres a 5 Star French/Japanese restaraunt just down the road from me). Considering our population we have a got a reasonable representation in Michelin I believe. I think Australia's food is mostly special because of the shear variety. There are plenty of good small Chinese, Thai and Vietmanese restaraunts. Maybe I've gotten used to it but I've spent plenty of time in Asia, the UK and the US and nothing there was better than here.

I've been to Brisbane only once for a trade show and I must say, I really love it to. Its got a feel of largish city that hasn't become a large city. I didn't see much there but I loved the feel.

Perth being San Diego? You certainly aren't alone there! Anyone I met in America that had been to Perth and San Diego would always say the same. I must say, anyone I talk to around the world about Perth thinks its one of the most beautiful cities around so I was a little suprised to hear that. And yes, bar's do seem to take up a lot of our time http://www.flyertalk.com/forum/smile.gif

And as for the Rocks, I was given to thinking its mostly real. I suppose one day I should go there to see for myself.

Thanks for writing the report! I too love hearing about Australia through other's eyes.


Darren
Mar 29, 01, 6:15 pm
I am on a webtv system, and am about to cry. Pardon any errors.

First, thanks for the comments. I expected many to disagree with me, and I expected most to be either Aussie or American. http://www.flyertalk.com/forum/smile.gif

I will concede that I have a limited knowledge of the Australian market economy, but I do know what I saw. And I saw a *packed* business class. I don't imagine that early-March is a high season, and it seems that the routes I were on could support a 3-class. But, I could be wrong. I think that one reason was the length of the flights. Not necessarily a sleeper seat, but from a 2-2-2 config to a 2-1-2 with improved service and personal video. I am not sure that I completely understand your bringing up the sin, hkg, and bkk (I thnk) routes. If they interchange planes and use them on these routes, then I understand your point. But if not, then I would have to disagree. The Asian market is different, due (among other reasons) to added competition and the pre-existence of premium product. Unless I am missing something, there is no domestic premium product in Oz. At the least, Qantas would be a monopoly provider. At most, it would share it with Ansett. This is assuming that neither Virgin Blue nor Impulse have plans to offer first class any time soon. As I said, this is only my opinion. I guess one could argue that with the availability of data, if it was feasible, it would have been done by now. But one could also argue that if you don't have a core competency that allows you to effectively compete with a no-frills airline, maybe you shouldn't. BA comes to mind. When I was there, Qantas jumped on a price match of a syd-mel fare of like 30aud each way by Impulse. For crying out loud, even VB didn't match it immediately. I know that Qantas is scared of the recent rash of no-frills, Southwest type airlines, but playing follow-the-little-guy is hardly a corporate strategy. It shows more of a lack of one.

As far as you being a Sydney-sider, you must say 3 hail-marys, and whip yourself with a wet noodle. http://www.flyertalk.com/forum/wink.gif Only kidding. I am not so arrogant to say that I know a city after a few days. In fact, I wouldn't even say it after a few months. That's why I declined to say much about Sydney at all. Instead, I talked mostly about the Mardi Gras, which I did experience. I don't know the city, but it is one that for the moment doesn't rank terribly high on my list of getting to know. I will go back, but just not soon. I mean for leisure, of course. Business, you never know. There are too many other places I want to see before I get too old or jaded. Or too married, for that matter. Convincing a wife, girlfriend, or both to go to Sydney will be easy. Convincing them to go to Cambodia or Vietnam might prove more difficult. But when the time comes, I will return. As I said (I think), I didn't *dislike* Australia, it just didn't do anything for me. The same difference can be seen in my opinions of London and Paris. London did nothing for me. I have been there three times, and none of those times did I have a spectacular journey which convinced me that London is a really special place. It did leave me with a tea habit, though. Paris, on the other hand, holds a special place in my heart. I have also been there three times, and every time I go, I fall more in love with the city. It brings out emotions within me that very few places do, and I enjoy those feelings. These are the same types of emotions that I felt in Bali, though for different reasons. So when I write about the Bali trip, it will be exciting for me to relive those emotions. I travel for fun and excitement, not because I have to. I make ten bucks an hour slinging boxes for an electronics retailer that I have worked at for many years. Until December, I was in school full time, and beginning in August, I will be in law school and business school full time. No work. Unfortunately, I had to interrupt my trip and replace central America with a trip to Cleveland, Pittsburgh, and Philly (where I am now) to check out Case, Pitt, and Rutgers. But even though these are "business" trips, I still enjoy them. I give up a lot financialy and personally to travel, and in every trip, I learn a little more about myself and the world I live in. That's still exciting to me, and I hope that it never changes. The internal excitement was what I didn't feel as much of in Australia. Or London, or Phoenix, or Atlanta, or Seattle, etc. Except Brisbane. I felt it in Brisbane. Nice city, and I hope it stays that way.

Thanks again.

Darren
Mar 29, 01, 10:53 pm
Well, lets see if th webtv gods smile on me this time. I see why they give you 24h for one price. You have to type everything 3 times.... Bers, Perth was a very pretty city. Very livable, actually. Though it just seemed that if you were not so much into recreation, it was limited. If so, then it is your mecca. Like if someone wasn't into skiing or nature, Vail might seem a bit limited to them. I enjoyed golf, though oppressively hot when I went out. I heard it was unusual for late-feb, since it was over 40 degrees. Another reason I was sick in Sydney, since it was 10 degrees and raining. My body couldn't acclimate back. Then I went Bangkok (maybe 35 or 36) and I felt great. I joked that I think I was allergic to fresh air, but I think some of it was the weather. Also, I had walked about 1/2 way from Perth to Fremantle, and it was windy. I went out along the river and back through the park. Not so windy in the park, but along the river it was blowing pretty hard. I liked WA, though if I go back, I will rent a car and do the winery thing. Great city for people-watching, Perth was. Stunningly beautiful people. Men, women, older, younger; all seemed to have a youthful glow about them (outside of their tans, of course).

Food. Sensitive subject, and one that I don't generally criticize. If you say the food's good there, I will take your word for it. If you get a moment, please send me an email with a few Australian dishes or foods. I spent 2 weeks there, and I still dont know what it is. I will say this, though. I survived on Asian food. I have been to several Michelin starred restaurants (mostly in Europe), and still go occasionally when I can afford it. Last was at the Fat Duck, outside of London. Fortunately I was treated, as otherwise it was out of my league. This trip, I splurged on my ticket, which limited my budget a lot. Besides the fact that I enjoy local food. In Bangkok, I ate on the streets and under highways near Pechaburi (sp?) where I stayed. Often, I was forced to resort to the Thai-roulette ordering style. Ask for one bowl or plate, and eat whatever they happen to give you. I was in Bangkok for a week and didn't go to one restaurant. All but one was magnificient, and the one was because they were fishballls, which I dont really like. I thought they were dumplings, and the language barrier was enough that it wasn't communicated that they weren't. In any event, most of the cheaper food that I had in Australia was bad English and American reproductions. Shephards pie, pasties, etc. So I did go to the Asian restaurants (mostly Viet, for whatever reason) and they were great. But I didn't go to Australia for dim sum any more than I would go to Brugges for tex-mex...which I have seen, by the way.

I hope maybe that helps. My big disappointments were that I never tried vegemite or a timtam. Put it off...put it off...never did. Now there's a reason to go back. http://www.flyertalk.com/forum/wink.gif


[This message has been edited by Darren (edited 03-29-2001).]

Clement Lowe
Mar 29, 01, 11:23 pm
Thanks Darren for your comments. And don't get me wrong, I also believe that everyone's entitled to their opinion. BNE is nice I have to say, more laid-back than Sydney, sometimes I think SYD is too hectic, too fast, though very pretty.
Just getting back to the 763 question, just thought I'd clarify.
QF has an international business class configuration of 1 X 2 X 2 with the same seats as used on the B747-400's. QF only has 1 first class product, and that is found only on the B747-400's and only has sleeper seats. If QF tried to put 1st class service on the 763's, they would lose economy passengers. That can't happen, as you point out because of the airfare wars against Impulse, Virgin Blue and Ansett. Sometimes these international 763's are used as domestic planes, and obviously having 1st class would be impossible because they can't sell 1st class airfares on the market because the Australian economy is not in a strong state and corporates are less willing, as pointed in many Aussie newspapers to pay for business class airfares. The international 763's either sit 25 C and 204 Y or 20 C and 208 Y. The purely domestic 763's are configured with domestic business class with 2-2-2 as are the 762's (which you experienced, and for which I pity you). Domestic 763's sit 30 C and 223 Y which is rather a lot by today's 763 standards. Thus you can see a reasonable compatibility with 763's throughout the entire fleet. So, 1st class is not really an option for QF in 763's.
The reason I pointed out the flights to Asian destinations was the fact that these 763's fly everywhere in Asia to any of the main international airports in Australia and therefore I was trying to point out that to get to the different domestic gateways, a domestic flight is the most likely utilisation and thus the impossibility of having 1st, biz and economy class.
Actually, QF did have 3 classes of service on domestic 737's(!!!???) but they dropped these for cost-cutting, which they are in the process of doing on a greater scale.
Finally, which routes did you take the QF 767-338ER's and which was the "full" business class?

Thanks, hope this clears a couple of things from my earlier reply http://www.flyertalk.com/forum/smile.gif

Darren
Mar 29, 01, 11:59 pm
SYD-PER 762
PER-BNE 762 (overnight flight)
BNE-SYD 737 (I think)
SYD-PER 762
PER-SYD 763

Every flight was packed to the gills in biz. Most were sold out in economy as well. The lightest in economy was the overnighter, but I seem to remember the rest being full. Biz was sold out for sure on all the flights. Mainly I am surprised on the lack of F on the SYD-PER-SYD routes. Frankly, I am surprised they run a PER-BNE nonstop at all. I would guess it is partially due to the lack of slots at Sydney.

nologic
Mar 30, 01, 11:17 am
How does Quantas' Int'l F and C compare to others?

Air New Zealand, Cathay, United?

Clement Lowe
Mar 30, 01, 10:16 pm
The SYD-PER market is mostly mining companies, it's probably in the Australian psyche, first, business and economy class on domestic routes is too much for us supposedly egalitarian Aussies http://www.flyertalk.com/forum/wink.gif. Besides in the advertising for the 2 class system which QF standardized a few years ago, they claimed to have Business First class http://www.flyertalk.com/forum/confused.gif

Seemed more like economy plus to me...and it seems to you http://www.flyertalk.com/forum/smile.gif

Anyhow, think of QF transcons as LAX-JFK flights with UA Domestic First or DL Domestic First service http://www.flyertalk.com/forum/eek.gif

cheers,

Clement

bers
Mar 31, 01, 5:52 am
These last few posts reminded me that I didn't take up the F class issue.

There is no F not because it doesn't sell in the Australian market. You could assume that its not on 763 Domestic flights because its not on 763 International flights - strange link but theoritcally it could be true.

However, its not on the International 763 because there are a lot of routes which aren't popular for F. Most F is taken up by celebrities and highly wealthy people. Australia doesn't have a great mix of either in comparison to Los Angeles, London or New York (plus plenty of other places). In fact from Perth, only MH flies First Class - not even SQ (actually they do have one flight out of three) or CX. You are even less likely to gather enough people prepared to pay F domestically.

And as for QF Corporate Strategy - keep throwing the suggestions. I have to write up a strategy for them to increase market share for my Graduate Recruitment application. My current arguement is indeed as Darren suggests - take the high road, capture those of us who don't want to fly low cost carriers and therefore mould your product offerings accordingly rather than attempting to compete away from your competitive advantages.

Darren
Mar 31, 01, 12:24 pm
Again, I am not debating why they don't have F in Intl, because it is a different market. But I only wonder if people wouldn't buy F if it was available, or if people don't buy F because it isn't available. I am not going to make an assertion as to whether they would or not, as I don't know. But I can and do wonder. As to the lax-jfk comparison, I think it is a good one. And this is a route that flies many 3-class aircraft, in addition to many other lax/sfo-xxx cities. Mia, was, bos, etc.

Good luck on the report, bers. Got your work cut out for you. http://www.flyertalk.com/forum/wink.gif And if asked off the record, I don't think that *anyone* would admit to believing in egalitarianism. Publically, they will, but not in private. My more cynical nature emerging, I suppose.

Clement Lowe
Apr 1, 01, 1:38 am
I'm starting to doubt the nature of Aussies in regards to egalitarianism actually (economic rationalist govt. etc....) http://www.flyertalk.com/forum/smile.gif

I think QF took a step in the right direction by offering the $AUD 198 one-way fares from SYD-MEL unrestricted, before they used to be about $250 one way unrestricted. They realise they have a business market and are cutting costs just as these companies are in the current Australian economic climate.

I think, yes, Darren's argument is good, take your current market and cater for them. I read in Australian Aviation that the growth in air travel in the last 9 months or so has been opening up leisure markets by low-cost airlines like Virgin Blue and Impulse. Leisure markets are notoriously unprofitable, so by keeping the business market happy and restricting fares...I think that you might have helped QF out Darren http://www.flyertalk.com/forum/smile.gif (perhaps they actually read this stuff..)

Mind you, QF only offers very cheap seats on planes like the early afternoon 763 services from SYD-MEL that would go empty anyway so that's their competitive advantage, massive capacity. AN only has 762's, Impulse has 117 seat B717-200's. I think they're using their competitive advanatage well.

Good luck with your work bers, hope you bring about some changes http://www.flyertalk.com/forum/smile.gif

Cheers

Clement



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