Trip Reports - Now more than ever, a great way to fly! (My first trip report)




Navigator
Aug 25, 00, 8:11 pm
Trip reports have been among my favorites posts here, so here is my addition. Enjoy!

Good Morning, Sir!
Today I was stuck with a day trip to Philadelphia. I was due to return back in Tampa at 8:00, so I would miss the Bucs game, but I’d be able to make a later-than-usual dinner with my wife. The tickets didn’t go to waste, though. My son and his friend’s family enjoyed them, I’m sure. Anyway, its only a preseason game.

My day started like most, with the alarm’s blare at 5:45. I got my son up, got dressed, grabbed some papers and collected my briefcase, got breakfast, and saw my wife sleepily wander out of bed at 6:30. Boy, she sleeps late! (I am still thinking of a creative name for here, a la Hunnybear). At 6:45 I hop in the car, hitting some early morning traffic, and arrive at TIA (=Tampa International Airport) in good time.

The angels at the US Airways Club are chipper this morning, as usual. I don’t know how they do it. They wamly greeted me and wished my a good morning. I handed over my e-ticket itinerary, US Airways Club card (lifetime!), Chairman’s Preferred card, and drivers license. I’m not sure why the three latter, unless they wanted to triple-check that it was me, but they know me well enough to know it was me. http://www.flyertalk.com/forum/smile.gif The angelic agent issued my boarding pass (“I see that you preserved your favorite 2C!”) and my e-ticket receipt with asking. Don’t you just love these people. http://www.flyertalk.com/forum/biggrin.gif The club was filling up, so I filled past and took a seat in the small but cozy club.

About ten minutes later, thirty minutes before departure time, I bid the team of angel farewell (“Have a great day in Philly, Mr. Navigator”) and head out to our departure gate. I arrive amidst the normal buzz of morning activity, while the gate agent was offering his usual spiel (No smoking, only two bags, yada, yada, yada…). A moment later he called for First Class/Preferred, and a sea of people approached. I backed away and gazed out of the window, watching a Delta jet takeoff. First Class/Preferred boarding is cooling down, so I get in line, hand the agent my boarding pass, and head down the jetway. There was a five-minute delay in boarding.

I stash my bag under the seat in front me, and sit back in my comfy Airbus seat. I like these First Class seats, even if they don’t have the bells and whistles that others do (such as adjustable headrest, etc.). I find them more comfortable than any other US Airways First Class seat, especially the narrow MD-80, DC-9, and F100’s. The center armrests are also well designed, wide (no-more FC armrest fights like in the aforementioned jets!), with nice drink trays to boot. There is a set of pillow and blanket on the center armrest. I grab the pillow. Also, two bottles of water in the center armrest. My seat mate approaches, tosses his bag in the overhead, and climbs past me. He gestures if I want the blanket, I shake my head, and he tosses it up above.

The coach passengers file by, and as they are getting ready to close the door, the flight attendant apologizes for the lack of drink service, but offers more water. Water is fine with me, but his offer of fresh coffee once in the sky sounds good.

We push back and depart some five minutes early. We take the short taxi to the end of the runway, and are quickly skybound, bound for Philadelphia. As I can start to smell the fresh coffee emitting from the forward galley, the lead flight attendant comes for drink and snack orders. I ask for the coffee and another water bottle, and turn down the breakfast. Sorry, I forget what it was, but it was a single-tray affair.

Beverages are quickly passed around. For what it’s worth, orders taken and served from front to back.

We have a comfortable flight to Philadelphia. I spend the majority of our flying time plowing through the USA Today and Wall Street Journal, saving the New York Times for the return flight. I am well informed when I travel, as I plow through several newspapers. When at home, I skim one a day. New York Times, if you care.

We arrived into Philadelphia some twenty minutes early. I wish the hard-working all-male team of flight attendants a good day, and meet my contact for the ride into Center City.

Next Up: Above and Beyond


------------------
N A V I G A T O R


Navigator
Aug 25, 00, 8:12 pm
What a Great Flight!

After my meeting in Philadelphia, I was driven back to PHL. Dropped off at the new, consolidated Terminal B/C check-in (which now handles International Check-in too. I thought that was over at A). I make my way to the US Airways Club, entering at the “secret” back entrance. There is a elevator at the B-side of the club, rather than the main entrance in the middle of the Philadelphia Marketplace (between Terminals B and C). There are two agents at the top of the elevator, who practically fight over who can check me in! I pick randomly, and that agent is lucky enough to issue my boarding pass. Entire process: 20 seconds.

I take a seat overlooking the crowded Terminal B and C aprons. I really like the US Airways color scheme, and it looks fantastic on the Airbuses, both big and small! I am really glad they are getting hundreds of these babies!

I headed out to our gate in the B-terminal, where boarding was underway. I decide to take a seat by the windows and call home. Everything’s a-ok, and I make plans to meet my wife for dinner. Final boarding is underway, so I hop down the ramp and skip onto the baby Bus!

This was one of the best short-haul flights I’ve experienced in a long time. The friendly purser, of British-origin, attempts to find space for me up top, only for her to be overjoyed to hear that I just have a briefcase. “We wouldn’t want to make our First Class Chairman’s Preferred’s gate check their bags, now would we?”

She quickly grabs me a Diet Coke, just before closing the main door. We push back a couple minutes late. I think waiting for the crowded apron to clear. A big problem in Philly is the narrow space between terminals, causing congestion when aircraft push-back or pull-up. No biggie. The lead and another flight attendant pass through the First Class cabin again offering drink refills to everyone. Yes!

On our way to the runway, we taxi past Terminal A, which makes for some great sites! A BA 777, a AF 767, and several US Airways A330s and 767s make for some great views. I really like the BA World Colors, and the A330s look awesome!

We are airborne in twenty minutes from push back, which is fantastic for Philadelphia. http://www.flyertalk.com/forum/rolleyes.gif

Once the captain indicates 10,000 feet, the team of flight attendants gets up, never to relax until arrival! The lead flight attendant welcomes each customer aboard by name, taking a seemingly genuine interest in them. She takes drink orders and snack orders. Intending to have dinner with my wife, I again pass on the snack, which is again a single-tray affair. But my beer is brought quickly. After the meal is distributed, the flight attendants passes the snack backet to anyone who didn’t eat. It came around again after the meal.

The flight attendants were great on this flight. Following the meal service, the team didn’t hide in the galley. They were up and about. Even fifteen minutes or so, they roamed the cabin, doing anything they could. Attentive, not obtrusive. Twice they passed through the cabin with a tray of water, coke, and Diet Coke. The snack basket was set up in the galley.

On decent into Tampa, the lead flight attendant personally thanked each passenger for choosing US Airways. For presumably Preferred members, she said “Thank you very much for your continued loyalty. All of us here at US Airways truly appreciate it”. I received such a nice comment. Meanwhile, the two other male FAs handed out coats.

Unfortunately, US Airways doesn’t distribute exceptional-employee cards, such as Above and Beyond or Someone Special. But I did ask the flight attendant for her name and base, as a nice letter is going to US Airways. The very special thing was personalizing the service. Too often the flight attendants provide service as though from a recipe. Pre flight drink, collect it. Airborne drink. Food. End. She kept the flight going. The snacks didn’t disappear after they went through the cabin. Drinks didn’t disappear. Fantastic.

The “welcome to Tampa” message contained a special message: “And Good Luck to the Tampa Bay Buccaneers in today’s preseason game, which is occurring just some ten minutes distant at Raymond James Stadium.”

We arrived into Tampa some 30 minutes early. I grabbed the car, got caught in some last minutes Bucs traffic, and headed to dinner.

Again, this was a fantastic US Airways experience. Here is my rating system…

8: Normal, average flights. Meets expectations.
7-5: For various reasons, this flight was subpar, lower than my expectations. But nothing that would cause me to boycott the airline.
4 and below: Some major problems that needed working out. I would highly consider avoiding the airline in the future
9: Flight went above and beyond expectations.
10: A perfect flight. Perfect. Exceeding expectations and practically couldn’t get any better.
11-12: Better than the best. For various reasons, this is a flight that will stick in my memory a long time.

Note that I base grades based on the entire experience (for example, if there is a delay out of the airline’s control, it would ruin the experience, so they might get low marks, unless they make up for it) and expectations (I have different expectations on a United Shuttle flight, than a domestic First flight, than a international First flight).

Here we go…
US Airways Club in TPA: 10!
TPA-PHL: 8
PHL-TPA: 10
Final Grade for the trip: 9

I’ll be taking US Airways again on Tuesday to Providence via Charlotte. Both segs confirmed in First on the Airbus! http://www.flyertalk.com/forum/biggrin.gif

These trip reports take longer to write that I thought, but I guess this is a long one, especially considering the short trip length. Thanks for reading. Thanks.



------------------
N A V I G A T O R

Rudi
Aug 25, 00, 8:39 pm
you did, indee, navigate me very well through your trip. Thank you!


shadow
Aug 25, 00, 11:38 pm
Great reports Navigator...thanks! http://www.flyertalk.com/forum/smile.gif

QuietLion
Aug 25, 00, 11:50 pm
http://www.flyertalk.com/forum/wink.gif

magic111
Aug 26, 00, 8:42 am
Very good report - a 10 for sure http://www.flyertalk.com/forum/smile.gif

richard
Aug 26, 00, 8:07 pm
Excellent report, Navigator! I enjoyed it a lot!

dg1
Aug 26, 00, 10:04 pm
Sheesh. I'm getting a raw deal. I've been Chairman's Preferred for over a year and no one's thanked me for diddly. Oh well. Better get used to it, I guess with the upcoming merger. <grin>

Thanks for the great trip report. It looks you guys in Tampa got a nice club there -- I've been through there a couple of times, seems nice and cozy. Especially appreciate the tip about the club in PHL -- I avoid PHL like the plague, but am going through it on the way back from London in a couple of months.

Isn't Tampa really TPA, not TIA?

Navigator
Aug 26, 00, 11:25 pm
dg1: Well, I hope that US doesn't begin training their crews like United! I have a full boycott in effect against UA, for reasons not worth getting into, and if the merger goes thru, I'm outta here! All you 1Ks, you can have my upgrade seat! http://www.flyertalk.com/forum/smile.gif Or, better said, all you employees, have my upgrade seat! http://www.flyertalk.com/forum/biggrin.gif

Isn't Tampa really TPA, not TIA?
TPA is the airport code (like LGA, JFK, ATL, BOS, etc.), but all the locals call it TIA, meaning Tampa International Airport.

------------------
N A V I G A T O R

chexfan
Aug 27, 00, 9:11 am
Navigator... great trip report. I just love to hear favorable ones from people flying US!

dg1
Aug 27, 00, 3:51 pm
Navigator, DITTO! If we ever catch up in a USAirways Club somewhere, we can swap stories on why we boycotted United Airlines. I've had the distinct pleasure of spending over 50,000 that would have otherwise gone to UA on US, and then they get sneaky and buy out the airline! Argh!

RKG
Aug 27, 00, 8:51 pm
Nice trip report, Navigator. I thoroughly enjoyed the read.



SEO by vBSEO 3.2.0