Trip Reports - SFO-ZRH-SFO on Swissair (Business class)




opus17
Feb 21, 00, 3:17 pm
Once again, I am off to Switzerland...

This is the Delta codeshare of the Swissair non-stop San Francisco-Zurich flight.

I was assigned seat 8H, which is the aisle seat on the right hand of the 2-3-2 business class. 7H & 7J are curtained-off crew seats on this flight.

Business class is fairly full, only a seat or two are free. The Swissair seat is not a comfortable as the Delta Business Elite seat -- there isn't as much legroom, the seat doesn't recline as much, and the seat positioning is all manual, not electric. However, I was surprised to see the Empower outlets now available on the MD-11 -- they haven't been there before, so I didn't take my adapter.

The equipment under the seat makes it impossible to store my computer bag. I put it in the overhead with my TravelPro (it's a short trip, so I am not checking baggage).

The amenity kit is the Swissair standard -- a canvas pouch with Velcro(R) closures, containing: Socks, Mask, Toothbrush in plastic case with a small tube of Colgate, a small bottle of Crabtree & Evelyn Eau Fraiche, C&E lotion, & C&E Lip Balm. Also, two stickers: "Please do not Disturb" and "Please Wake Me for Meals". The latter is always fun to stick on peoples' chairs at work.

No hot towel, we get the "Refreshing Tissue" (a la KFC). The service schedule is unaffected by the two hours of turbulence leaving SFO. We get cold, mixed nuts and a drink. We get printed menus:

First Course:
Oriental chicken salad with black sesame seeds, complemented by New Zealand turner musssels and smoked salmon.

Fresh mesclun salad served with Parmesan and peppercorn dressing. [I didn't know the english term for this disk, just the German "blattsalat" -- it's kind of a winter lettuce]

Main Courses:
Thinly sliced beeef & sauteed mushrooms accompanied by roesti potatoes, blanched sugar snap peas and baby carrots.

Grilled shrimp enhanced by a red curry sauce, basmati rice and baby bok choy.

Rotolo filled with mushrooms and ricotta chesse, enhanced by a roasted red pepper sauce and a bean cassoulet.

Dessert:
Selection of cheese accompanied by fresh seasonal fruit.
Currant biscuit cake.

I selected the shrimp. They took orders starting from the front of the cabin.

The first course, cheese, dessert and bread plate all were served at once on a platter. Everything served came (including drinks) from a cart in the aisle.

I normally don't drink while flying, but I selected a glass of Morges Cave de la Côte Uvavins. The salmon was terrific, the chicken salad was very good. The blattsalat was in a bowl the size of Japaneese teacup -- I didn't care for it, but it isn't my favorite kind of salad. I didn't east the mussels.

There were 5 shrimp in the platter, with a very spicy curry sauce that was on only the shrimp. It was very good, but after eating a shrimp, it was hard to get any taste from the rice or the wine. The bok choy was a bit overcooked, but not bad for a plane.

A dry cheese, a brie-like cheese and some dried fruit was the fruit and cheese course, which I skipped. Also skipped was the dessert.

Chocolate was served -- all the same type -- very disappointing from a Swiss airline.

With the entertainment system disabled after SR 111, the on-screen features were a Wallace & Grommitt Short "The Wrong Trousers", the Pierce Brosnan Indian movie, "Grey Owl" (all shown in the first 3 hours of the flight). 2.5 hours before landing, "Double Jeopardy" was shown. The moving map display was on briefly at the beginning and at the end of the flight.

Most of the flight, I listened to the outstanding music selections using my new Sony NC5 noice cancelling headphones (which worked wonderfully). Music aboard Swissair is a lot like European radio, which is generally much more interesting than American radio.


About 2 hours before landing, a breakfast was served: OJ, cold cuts, fruit, birchermuesli. Also offered were warm bread & croissants, cheese & herb omlette, belgian waffle and cereals. I didn't eat much, but what I did eat was good.

Hot towels were brought around right before breakfast. These were a fairly good size, about 10X10 in (25 X 25 cm).


The flight landed about 15 minutes ahead of schedule.

Then a train to Baden, but that's getting too boring, so I'll stop for now!

Although the Delta experience (especially with the seat & entertainment) is better, I really love this flight because it gets me to Zurich fast, and gets me there in the evening instead of early in the morning. I might still take it after the SR/DL divorce, but it is going to be harder for me to upgrade.


sarecca
Feb 21, 00, 9:25 pm
I too love Swissair. I take the LAX flight often which leaves at 3PM. I think that their service is beyond comparison. First Class food is outstanding.

bagold
Feb 22, 00, 10:32 am
I am booked on a SR flight ORD-Zurich (4/28), Zurich - Boston (5/5) in 1st class. Do you know whether the new beds will be in place?
What kind of entertainment system do they now have?


sarecca
Feb 22, 00, 11:08 am
Call swissair to find out if the new FC seats are in, OR go to expedia.com and see if the seat selection menu shows the new 12 seat first class on the airbus 330. I do not think that any of the MD 11 have been retrofitted yet

Rudi
Feb 22, 00, 11:16 am
http://www.swissair.com/service/first/p_groundtimes_big.gif

and ... only Qualiflyer members with Travelclub-status can upgrade from paid business to first with SR.

leroy11
Feb 22, 00, 12:12 pm
SR sounds GREAT as usual. Its trip reports like these that make me seriously consider switching to AA when those SR miles start counting as elite!!

------------------
Cheers.

Leo.

opus17
Feb 22, 00, 3:43 pm
Leo,

The routing is great for me, but by any measure, the Delta Business Elite product is better.

I'm not sure is AA will ever count transatlantic flights on SR as elite (except for codeshares); they're not doing this yet with BA, AY, etc. DL seems much more willing to do this type of thing.

leroy11
Feb 22, 00, 5:44 pm
You're right there. DL is so liberal with its partners - old and new. Flights on both (the old) Atlantic Excellence and (the new) AF / AM / DL alliance even without DL flight numbers earn base miles and the bonus - 25% SM 100% GM / PM. DL-coded flights operated by another carrier are treated just like any other DL flight. UA code-shares do not work like that I think. With the above info about AA, it seems that DL is the most liberal of the Big Three. That's probably the only thing they've got going for them at this point.

------------------
Cheers.

Leo.

cesco.g
Feb 23, 00, 10:32 pm
Last week I flew LAX - ZRH - LAX on SR 107 / 106. Business menu was the same as out of SFR. Also really enjoyed the food service out on the ZRH - LAX leg.

The MD-11 on both flights did feature the new first suite configuration. According to SR more than half of the MD-11 fleet is already converted.

3-class A-330 come only with the suite in first class.

tfjim
Feb 24, 00, 9:12 am
Hmm...a Wallace and Grommet short on Swissair? I might have to seriously rethink my choice of airlines because this could make me switch over permanently. Who cares about chocolate, dig that dog.

opus17
Feb 25, 00, 8:19 am
tfjim, my wife's login name on this board is "wendoline", if that tells you anything! http://www.flyertalk.com/forum/cool.gif

opus17
Feb 25, 00, 11:30 pm
Back to San Francisco, and in a stylistic homage to Q.L.,

The Way Home

No, too boring.

Look, a magic carpet

Swissair MD-11, Business class, on a Delta ticket...

The flight's departure is delayed 10 minutes so the "hatrack" (overhead bin, I think) can be repaired. The normal international preflight orange juice, champaign or Mimosa (for the non-decisive) are offered.

The service on this flight was superb. I notice mostly male FA's -- these are older men, too. My dinner was a veal dish, in a cream sauce with a hint of orange -- outstanding. I would rate it as the 2nd best airline entree I've ever had.

The business class section was totally full.

On this 12-hour flight, the FA's were down the aisle every 45-60 minutes with trays of drinks. Snacks were offered, but I was disappointed that the Moevenpick ice cream flavor of the month is Strawberry (yechh!). Those who like it got either a cone or the ice cream in a dish.

Also offered was beer from a mini-keg (about the size of two big cans of Hawaiian punch).

The first movie was shown about 4 hours into the flight -- "Blue Streak". I had already seen this on a Delta flight earlier this month -- I am tempted to rent the DVD to hear the real dialog, as the airline version has all clean dialog looped in. The second film was "Music of My Heart" -- I skipped that, too, since I had pulled out the laptop to work on a inspiration I had during the flight. Unlike the flight out, this plane did not have the Empower outlets.

Most of the flight, I listed to the music program. Swissair has a completely different set of music for each direction, in and out of Switzerland. I especially enjoyed "American Hot Hits" a very up-to-date top hits program. Lots of new releases... On the way in to Switerland, you get "Europe's Hot Hits".

No Wallace & Grommit, but we got a Scooby Doo cartoon from 1969. It didn't quite make up for missing "Buffy, the Vampire Slayer" this week (but I taped it!). (Buffy fans will get the reference).

During the cartoon, the gang sees a carpet rolled up on the floor, and they say, "Look, a magic carpet!". The fact that I was thinking how they knew that made me realize I hadn't slept in a long, long time.

The flight was smooth until we hit Washington State, then it got quite bumpy. Why people totally ignore the seat belt sign under those conditions remains a mystery to me...

Anyway, great job from Swissair, I'm home and I'm going to bed...


[This message has been edited by opus17 (edited 02-26-2000).]

sarecca
Feb 26, 00, 8:58 am
YOur report is superb. I also fell Swissair is a great airline. Food and service have always stood out. Their intra Europe flights also are excellent. Thanks

QuietLion
Feb 26, 00, 12:34 pm
http://www.flyertalk.com/forum/smile.gif

Carfield
Feb 26, 00, 3:54 pm
Thanks opus 17 for this wonderful report!

As a crazy fan for inflight catering, I am curious if you can share with us the complete menu from ZRH to SFO. I am just wondering, if they serve a more extensive lunch then the supper service from SFO-ZRH, and also the light meal before arrival.

Thanks,
Greedy Carfield

opus17
Feb 26, 00, 5:53 pm
Carfield, ask and ye shall receive:

To Start
A selection of cocktails and specially roasted mixed nuts.

First Course
Smoked marlin and trout with horseradish cream accompanied by a red beet salad and chilled tortilla triange.

Fresh seasonal salad served with vinaigrette.

Main Courses
Sauteed veal a` l'orange accompanied by fine noodles and broccoli with almonds.

Grilled steak of beef served with a Meaux mustard sauce, corn roularde, Vichy carrots and red onions.

Grilled scallops and jumbo shrimp enhanced by Pernod cream sauce, complemented by spinach and fennel with cream sauce, complemented by spinich and fennel with cream.

Pumpkin timbale with leeks served with Camargue wild rice. (Believe it or not, I'm starting to see a lot of vegitararian dishes in meat-loving Switzerland).

Assorted rolls served with butter.

Dessert
Selection of cheese.
Fresh seasonal fruit.
White and brown chocolate mousse enhanced by a mango coulis.

Coffee-Liquers-Chocolates.

--------------

Light Meal (served about 2 hours before landing]
Fillet of salmon and dab with vinaigrette dressing and cabbage filled with tuna mousse.

Green crepe roll filled with Roquefort cheese accompanied by Swiss air-dried beef tartare.

Saurkraut and Vaudois sausage [or]
Vegetable ragout topped with mashed potatoes.

Banana cheese cake [or]
Orange savarin with whipped cream.

Coffee-Tea

Not on the menu --
snack -- warm sandwiches, chicken curry or tomato mozzerella.

Ice cream, in cone or dish.

Beer from a keg.

(these three came down the aisle at various points between the two main meals. The sandwiches and other snacks were always available in the galley. The sanwiches had a note to ask a FA to warm it up.]

I already mentioned that I loved the veal. The first course was very good, too. The fruit was honeydew & pineapple, perfect ripeness. The chocolate mousse was terrific.

The second meal was smaller than it sounds. They came around separtely to offer the sausage or the ragout (my choice, it was very nice. The mashed potatoes on the top had a bit of browning, a nice touch).

As long as I am being a food critic, here are the wines. Like the menu, I am skipping a lot of French diacritical marks because I lack the patience and a French keyboard.

Champange Lanson Brut (Black label, Champagne, France)
Morges (Cave de la Cote Uvavins, Le Cote, CH -- 100% Chasselas)
Macon Villages Blanc (Burgundy FR -- 100% Chardonnay).
Dole Rubis Etoile (Valais CH - blend of Pinot Noir and Gamay).
Chateau Lassus (Bordeaux FR -- blend of Merlot, Cabernet Sauvignon, Cabernet Franc) -- my choice, it was great with the veal.

That's it. I didn't see a copyright notice on the menu!

opus17
Mar 2, 00, 5:29 pm
One important point I forgot (hard to believe, seeing the number of words I used)...

In both directions, the boarding order was:
1. First Class
2. Coach by row number, starting from the back.
3. Business Class.

There was no other boarding priority based on Swissair or Delta Status.

However, in Zurich, there is a Travel Club/Platinum Medallion checkin counter (for now).



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