Hertz - When is an upgrade not an upgrade?

Does anyone have the text of the letter from Hertz Customer Service stating that a YF is not an upgrade, and can post it here for me? I did a search and found reference to the letter but I did not find anything.

Thanks in advance,

ontherun
El Paso this week

Rolling this forward.

Anyone have the text of the letter referenced?

Trying to resolve a dispute with Herts CS and need some of their own words.

Thanks,

ontherun