Hertz - Hertz Five Star

I am currently a member of Avis Preferred Select and Hertz #1 Club Gold. I just called Hertz Gold and talked to the Customer Relations mamager. She refused to comp me to Five Star status.

Any solutions? Thanks!

Why not just earn 5 Star?

I was told by cust serv that you do not get 5* until the year after your earn it (say i do 10 rentals this year, i don't get the status until jan 1 next year). Has anyone else experienced this?

Just rent ten times as soon as you can. After you complete the ten rentals, e-mail Hertz asking for the upgrade to Five Star. This worked for me last year- I got a Five Star card about a month after my message and the status was upgraded on hertz.com a few days after I received a response from the representative at Hertz (no more than 24 hrs.).

Ditto to what A320EOW said.

I called Hertz after I made 10 rentals. CS told me they will send a note and the computer will recognize five star and the land package will arrive after the computer makes its sweep. With changes at national Hertz is the bNatioanl

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by A320 EOW:
Just rent ten times as soon as you can. After you complete the ten rentals, e-mail Hertz asking for the upgrade to Five Star. This worked for me last year- I got a Five Star card about a month after my message and the status was upgraded on hertz.com a few days after I received a response from the representative at Hertz (no more than 24 hrs.).</font>

Where on Hertz.com can you check your status? I've been a 5 star for months and have my card but have never seen anywhere on hertz.com where it says that I'm a 5 star and I have had a number of rentals where the guy tells me when I pick it up that he doesn't see it on my profile. Where on hertz.com would it tell me if I'm listed as 5 star in the computer system?

Thx in advance.

They'll be happy to tell you at 1-800-CAR-GOLD.

QL

Wonders what the big deal is? I made five star and have seen no difference in the vehicles or service.

Unfortunately, you'll often need to go into the service center to ask for an upgrade as a Five Star. My upgrades are taken care ~90% of the time as a President's Circle member, but my track record was much poorer as Five Star. It's unfortunate that it works out that way, but I wouldn't count on Hertz changing anytime soon. From my experience, Hertz is very good on the after-the-fact customer service, but not so hot on the pre-emptive stuff.


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by cabolew:
Wonders what the big deal is? I made five star and have seen no difference in the vehicles or service.</font>



[This message has been edited by snorkmaster (edited 05-27-2003).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dbk10:
Where on Hertz.com can you check your status? I've been a 5 star for months and have my card but have never seen anywhere on hertz.com where it says that I'm a 5 star and I have had a number of rentals where the guy tells me when I pick it up that he doesn't see it on my profile. Where on hertz.com would it tell me if I'm listed as 5 star in the computer system?

Thx in advance.</font>


That's the problem- it doesn't say anywhere on the website that you're Five Star. The only thing you see when you log-in is your name and #1 Club Gold member. I don't think I had any confirmations of my status outside of the e-mail from the Hertz representative and upgraded cars awaiting me when I arrived. http://www.flyertalk.com/forum/smile.gif

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by A320 EOW:

That's the problem- it doesn't say anywhere on the website that you're Five Star. The only thing you see when you log-in is your name and #1 Club Gold member. I don't think I had any confirmations of my status outside of the e-mail from the Hertz representative and upgraded cars awaiting me when I arrived. http://www.flyertalk.com/forum/smile.gif </font>

At least you got the upgraded cars, if that was the case for me, then I wouldn't care if I could find my status online. Just about every week I have to go back to the counter (same city by the way) and ask for my 5 Star upgrade. One time I asked if they can see the 5 Star on my profile and the guy was like, nope doesn't say anything.

Finally I know what the 5 stars card is all about! Got it a year ago and newer thought of it as something special. I will give it a try next time. Now I am curious, what is that President's Circle thing? I saw it at LAX and SFO.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by vielflieger:
Finally I know what the 5 stars card is all about! Got it a year ago and newer thought of it as something special. I will give it a try next time. Now I am curious, what is that President's Circle thing? I saw it at LAX and SFO. </font>

40+ rentals per year. It usually earns you an upgrade, and also gets you occasional "bonus" free day certs that are quite valuable. Not to mention luggage tags...

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pinniped:
40+ rentals per year. It usually earns you an upgrade, and also gets you occasional "bonus" free day certs that are quite valuable. Not to mention luggage tags...</font>

5* is supposed to get the "bonus" free day certs too I believe ...

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Beckles:
5* is supposed to get the "bonus" free day certs too I believe ...</font>

Cool. I'm dropping to 5* this year, and it's nice to know that I'll still get those. They seem to show up at random and don't seem correlated to my rental activity. With PC, I got about 3 a year. If 5* gets me 2 a year, I will be happy!

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by snorkmaster:
From my experience, Hertz is very good on the after-the-fact customer service, but not so hot on the pre-emptive stuff.</font>

Exactly. They shine after the fact, but have short memories of what was wrong in the first place.

The cycle goes on and on, even at the same location:

(week 1) Reservation mistakes
(week 2) Body Damage, Engine Trouble - Ask for better car
(week 3) Good Car
(week 4) Cigarette Smoke
(week 5) Low/Flat Tire
(week 6) Smoking Engine - Ask for better car
(week 7) Good Car...

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pinniped:
Cool. I'm dropping to 5* this year, and it's nice to know that I'll still get those. They seem to show up at random and don't seem correlated to my rental activity. With PC, I got about 3 a year. If 5* gets me 2 a year, I will be happy!</font>

You're supposed to get one certificate for every 20 rentals ...

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pinniped:
Cool. I'm dropping to 5* this year, and it's nice to know that I'll still get those. They seem to show up at random and don't seem correlated to my rental activity. With PC, I got about 3 a year. If 5* gets me 2 a year, I will be happy!</font>

I've been PC for the second straight year now and I've never gotten any certificates. They always send me multiple cards but never and coupons or certs. http://www.flyertalk.com/forum/frown.gif