Hertz - Hertz Chaffeur Service

I called Hertz about their chaffeur service in Seoul, Korea. I called them on the 15th of March for my trip on April 11th. They quoted me a rate of $500 for a week including driver and premium class car. I jumped on it knowing that it would have cost me about $700-$1000 directly with a Korean limo company. After about a week, I was still waiting for a contact number in Korea so I could call and make some travel plans with the driver. After 3 weeks, still no contact number and then they tell me that the rate is now $400\week because they are running a special in April. So a week before I leave, I have no idea what is going to happen when I get off the plane in Seoul. I noticed that on the email conformation I got, it had the wrong airport for pickup, so I had to call again to get that fixed. I spoke with 3 different managers on this matter. I still have their names. So naturally, I am kinda disappointed by now and cancel my res about 4 days prior to my departure. 2 days before leave, they call me telling me everything is all set and that there was a rate change and that it was only going to cost me $200 per day http://www.flyertalk.com/forum/mad.gif I was also responsible for paying for all the driver's meals,parking and any toll charges incurred. http://www.flyertalk.com/forum/eek.gif I told them that I had already cancelled. She assured me that she would make sure that it was cancelled and told me she was sorry. I ended up using the korean limo service. It couldn't have been any easier.

The whole point is that I knew it was going to be a little difficult because we are talking about a foreign rental here but that is also why I started on this almost a month in advance. No manager or supervisor could get a grip on the situation. All they could tell me was to wait one more day whil they contacted their overseas contacts. In the end, I will never use their overseas service and probably will think twice about using their US services either. http://www.flyertalk.com/forum/thumbsdown.gif

Wow... do you have Status with Hertz. I would write a complaint letter, Im sure they will work something out with you.

They had just sent me the Gold Club card to my business waiving the normal $50 fee. That is the only reason that was even thinking of using Hertz. After I initially made the res., I found out that chauffer service was not elligible to earn any points or miles with Hertz. It just went downhill from there. Never used Hertz before. I don't think they have any incentive to offer me anything as I would probably never use them again.