Starwood Preferred Guest - Sheraton Centro Historico Mexico City [Master Thread]

Anybody who booked a stay at this hotel in early November needs to find other accomodations, as hotel won't be open. I was looking forward to spending time in this new Mexico City property. It´s located downtown, close to the center square (zocalo). The original opening date on the hotel was June 2002, then it was pushed back to Nov. 1. I had a reservation for the weekend of Nov. 8th. Was reassured by CSR (as early as this morning) that property would be open on the 1st. Became concerned this morning bc 1) nobody at the hotel was answering the phone and 2) *wood website would no longer take reservation for first weekend in Nov. (no availability). No reply from CSR via website throughout the day, finally got ahold of front desk at hotel this evening- after trying throughout the day. He told me that the opening date was moved to Nov. 12, and that he would confirm a room for me at the same rate ($125 at the Maria Isabel Sheraton). I´m bummed, as I really wanted to stay at this newly built sheraton- and when was i going to be informed of the change! The website still says its opening on Nov. 1!

Just got back from 2 sets of two day stays at the Sheraton Centro Historico (which I understand is new) right across the street from the Alameda in Mexico City.

My rooms were (1) paid (1) award (the Mrs. and the kids) and were - well spectacular is the only word in English for it. We were given adjoining rooms (a King and 2 doubles) which basically covered the entire back end of the hotel facing the Alameda and the Palacio de las Bellas Artes - on high floors with a great view. Same rooms both times.

Seemed to me (on an unscientific survey of newspapers on doors and bodies milling about) that the hotel was virtually empty - so my experience may not be duplicated.

The hotel is a bit cheap offering only a continental (which is NOT the Sheraton HKG continental) breakfast for free, which is just a glass of juice, a plate of pineapple, melon, and papaya, and a small basket of tasteless breads. You can spot them an extra $6 or so and get a buffet that really knocks your socks off.

The only other problem I had with the hotel is that they really don't have many staff with even the remotest command of English (don't start on me - this is supposed to be an international business hotel) and getting some things done tended to involve tracking down the one employee on duty (albeit it was the days before and after Christmas) who had a marginal command. It turned out that one of the bellmen had lived in the US for many years and was a far more fluent speaker than anyone in the hotel. I learned to find him and start there.

Allegedly, the hotel was supposed to have a pool (see the SPG web site, the Sheraton Guide and the hotel web site), but the pool's not finished yet (can you say depressed children) and they offer a weight room, which for my kids wasn't the same thing.

Good service and nice rooms. Hopefully the service is for all, not just Plats.

My wife and I had a nice stay here about 6 months ago (right after they had opened) but it sounds like they are still experiencing growing pains. When I was there, the pluses were: very nice room with a GREAT view over the Almeda and an excellent buffet breakfast (though I recall I had to ask for it--I don't think they offered a continental breakfast). The negatives were: the public spaces reeked of a sulphuric odor (we were blown away by it every time we walked off the street into the lobby, but everyone at the reception desk claimed not to smell anything--we found that hard to believe) and the rather indifferent staff at the reception (housekeeping was lovely, however). We planned to stay a week but left after two days because of the smell, but we'd go back again assuming that they've repaired whatever pipe they bumped into.

Yeah, yeah, yeah, I know there are multiple threads out there on Mexico City properties, but they're all old by now. I am in the midst of planning a 5 night getaway for fun to Mexico City in early January 2005. Planning to stay at the Sheraton Centro Historico based largely on the reviews here on FT and also on the web. I also understand that their treatment of PLATs is great! ;)

Anyhoo, I'd really appreciate any new reports from you global travellers out there. I can almost taste the mole sauce and salsa verde now!!! :D

About 4 months ago I was on the lowest weekend rate and got sort of upgraded into a large room with a big window and full size couch.

If I recall, I got a coupon for the breakfast buffet downstairs that included the cold items. I paid a supplement to have access to the hot section.

I can't recall the gift, if any.

A nice property overall.

As good as it gets, and given my pre-trip angst re: Mexico City in general, even better.

Thanks to a number of you here, particularly SapGuy, we chose this property for our stay this past weekend (Wednesday to Monday) over the Sheraton Maria Isabel downtown and the new W in Polanco. Good advice, everybody: this is the best location to be in as a first-time tourist.

But first: a lot of what I'd heard about Mexico City just ain't so. Yes, the traffic's probably bad, but no worse than downtown Boston. It was better than New York's, to be sure. The trees have not all been chopped down: there are some spectacular parks and woodlands. Not everyone is raped and robbed and pick-pocketed. Not us, anyway. The air is probably bad some times of the year, but not last week: no stinging eyes or grimy collars. And the food - everywhere we went, anyway - was super. And no Montezuma's Revenge. But I digress.

Built on the site of the once emblematic del Prado Hotel - a Mexico City landmark damaged beyond repair in the 1985 earthquake - the Sheraton is the centerpiece of an ongoing attempt to restore the faded glory of Mexico City's 1940's, Colonial, hell; even Aztec, downtown. The Centro Historico is a public-private partnership to rescue a neighborhood in decline for years and while it's not finished, the hotel has greatly improved the area and been an impetus for safer streets and increased commercial activity.

To begin, we arrived later than expected for our five night stay (on an SPG award) as a snowstorm in the Northeast last Tuesday delayed all flights out of Boston. We rescheduled our flight early enough and had the hotel note our late arrival so the car they were to send was waiting. I got good advice here: if you can manage it, the little extra for a car and driver with your name on 'em is worth it. To fly to Mexico City from Boston took eight-plus hours and we arrived at 11pm. That's not when I want to look for a cab or fight my way through to the place where you get one.

Our (upgraded) room was a either a very deluxe room or a junior suite: it was extraordinarily deep with, as you entered, a huge marble-lined bath facing a walk-in closet; a small living room w/o windows with a sofa bed and one of the room's three big-screen TV's, and in the larger, longer room, two double beds and a full-sized living room. I'm guessing the entire room was at least 40 feet from (inside) hall to (outside) wall. Cable, btw, was great with 40-50 channels, about half in English or at least showing English-language programs dubbed (with subtitles) into Spanish. The Spanish language programming was useful - to some small degree - in allowing me to at least hear, if not fully comprehend, spoken Spanish. The Fox programming was useful in watching what weather we'd left behind even as, like their politics, they get it mostly wrong.

Check-in was courteous if not overly friendly. Perhaps because the hotel was being readied for a visit by Mexican President Vicente Fox the following morning there were some security concerns. We walked in through the metal detectors which didn't go off: funny how, either because of jet-lag or a post 9/11 mindset, it didn't seem all that odd. When they explained, it made more sense.

But bell staff, the hotel maids, the serving staff: all were exemplary. In particular, the morning staff at Los Dones, the hotel's "buffet" restaurant, were extraordinary. Breakfast coupons were given at check-in; by the second day the hostesses and wait staff knew our names and preferences. The "continental" buffet was more than adequate, if unchanging: fruits, cheese, meats, yoghurt, juices, breads and rolls, cereal and great coffee. In addition, if we forget to take the Mexican edition of the Miami Herald placed under the door every morning, they'd find another, and the local (Spanish language) newspapers for us as well.

Housekeeping was exemplary if a bit odd: no evening turndown service was mentioned (or frankly, needed: we're pretty neat) but one evening a note came under the door saying that they'd tried to provide the PM service but couldn't as we had the "do not disturb" sign out. Otherwise it was thorough, quick and invisible. We could not convince the housekeeping supervisor that we thought sugar packets would be nice: they had coffee, and cups, and a coffee-maker, but no sugar or cream. Does everyone in Mexico drink it black? Maybe...and messages always seemed to reach us a long time after they were left. We never missed anything as a consequence but we never got a message in time to avoid another phone call, either.

Next to the hotel itself is a still uncompleted Convention Center. A part of this structure will contain the hotel's swimming pool: so far, just the gym is in use now. Very, very nice, btw. The business center is modern. The shops are standard or a bit nicer: there's a florist, sundries shop, coffee bar, bank, clothing store and travel agent in the hotel itself and a small mall next door with another 4 or 5 dining choices as well. In addition to Los Dones, the hotel's main dining room is a branch of the well-known "El Cardenel" restaurant, the original location of which is only a few blocks away. Here again, food and service were exceptional. Prices seemed reasonable, given the class of the hotel and the quality of the food: we averaged $50 lunches (with drinks) and $100 dinners (with drinks and wine) for two with tip included.

The Lobby Bar swings into the night with what appeared to be Mexico City's young professionals: well-dressed and well-heeled, to be sure: a margarita and a glass of scotch came to $26...

The location, facing Alameda Park, is a perfect spot for tourists. To the left out the front door along the Ave Juarez is the Reforma, the statue of Diana, many of the large downtown offices and hotels, the Stock Exchange and the Monument to the Revolution. All lovely but a business neighborhood that looked pretty quiet on a weeknight. The park, just out the front door, is a well-known spot immortalized in Diego Rivera's famous mural "Sunday Afternoon in the Alameda Park" which once graced the del Prado's Versailles Dining Room, After the earthquake, the mural was saved and moved half a block to a small museum built to house it. The mural, summarizing the history of Mexico from the pre-hispanic to the mid-40's, is a must-see.

To the right out the front door is the Palacio des Bellas Artes; a concert hall and museum that also needs to be seen. Across the street from it, still on Juarez, is a great Sears store in a deco building from the 1930's. Check out the coffee bar on the eighth floor for a panoramic view. Around the corner you'll find both the "House of Tiles", a remarkable building owned by - and containing - a Sanborn's restaurant and the Palacio de Correros or Postal Palace, the best psuedo-Moorish PO you'll ever ogle. Down either 5th de Mayo or Francesco Madero brings you to the Zocallo, a huge open square second in size only to Red Square, or so they say. Me, I thought the Place de Concorde in Paris was at least as big but hey, I'm not walking around on vacation with a tape measure...here too you'll find the city's cathedrals - old and new - and the national palace as well as demonstrators from all over Mexico who've come to the capital to demonstrate on behalf of - or against - more injustices than we could fathom. There was also a group doing the Mexican hat dance atop a raised platform but I think they too had a beef with somebody. But it was a pleasant space: nothing menacing or disquieting.

All of which is to say there's plenty to see and do within (safe) walking distance. Ranging further afield - to Chapultepec Park, say, or Polanco or La Condessa - two swanky neighborhoods with good shopping - are best reached by the Metro or a cab, and are an easy trip in the city itself. Other areas of interest, either to north and west to see, respectively, the Shrine to the Virgin of Guadaloupe and the Pyramids; or to the south to visit the floating gardens of Xocohmilco and the Colonial neighborhoods of San Angel and Coyocan, are better accessed by car; either hired from the hotel, on a tour, or in the company (as with us) of local friends.

In fact, the only low note if it can be called that was a tour arranged by the hotel's concierge which was perhaps the worst we'd ever been on. It was endless, it was hot, it was poorly planned and even more poorly organized, the guide was clueless and the timing was not as specified. Unfortunately, we suspected the concierge was attempting to charge whatever the traffic would bear: prices quoted - but not accepted - were an order of magnitude greater than those found elsewhere. Similarly, while we paid for a sedan pickup, we were driven from the airport in a Chevy Suburban and back in a wheezing minivan. We got there and it's not a big deal, but it's also not what we paid for.

On returning from an evening out with friends Saturday night, it was clear - from both the cars waiting to be valeted and the dress of the guests arriving for a wedding reception (at 11 pm! I love Latin America...) that this is indeed one of - if not the - best hotel in Mexico City. The Camino Real maybe more architecturally distinguised, and no doubt the Marriott, Four Seasons, Gran Melia, Marquis Reforma and Intercontinental are all good hotels, but for the combination of service, room quality, and location we thought the Centro Historico was just great.

Overall, this was one of the best Starwood hotels we've stayed in lately.

Bostom, very glad that your trip to Mexico City was enjoyable and that your stay at the Sheraton Centro Historico was a pleasant one.

I had originally read your very detailed trip report last Thursday evening while relaxing in my Jr Suite at the Sheraton Centro Historico before heading off to dinner, so I did not have time to reply until now.

So you did get a nice room with a view? I must admit that the view that I got from my room is nothing short of breathtaking. Also agree with you that this hotel's staff is superb!

Did you try the Wine Bar? I now have a completely different view of Mexican red wines now - they are simply superb! Alas, it looks like it would be very difficult, if not impossible to find them in America.

Thanks for your detailed account of your touristic activities - as previously mentioned, I come to Mexico for business, so it's work, work, and more work <sigh> :( Perhaps someday, I will do the tourist thing like you did ^

I am going to Mexico City next week and I have never been. 1. How is the W hotel. 2. How safe is Mexico City?

I am going to Mexico City next week and I have never been. 1. How is the W hotel. 2. How safe is Mexico City?

1. Every W Hotel is FABULOUS (generally speaking)

2. As long you don't go off the known path MEX has become quite the up and coming city...


-Vincent

I have not stayed at the W but the Sheraton was great. I have a very difficult to pronounce last name but every one of the staff nailed it to perfection each time. I was just amazed.. made me wonder if they put those guys through classes or something.

Re: Mexico City, it all depends on where you are. The outer reaches (near the airport) can be a little dicey but other areas such as La Condesa and Polanco are very safe, very clean, and very trendy.

The W is a relatively new hotel (a little more than a year old). The decor seemed pleasent. The showers weren't in the bathroom, instead there was a tub in the bedroom (off to the side) with a shower curtain around it. The W is located right next to another couple of hotels in Chapultepec park (The Nikko and Intercontinental) Many restaurants nearby. Though trafffic is pretty bad.

Enjoy your trip

I'd like to give another thumbs up for the Sheraton Centro Historico. We were given an upgrade to a "junior suite." The room was pleasant, housekeeping was amazing, and the front desk staff was very accomodating (save a squirrely guy on the night shift.)

If you're going to be visiting within the next few weeks, do be advised that there is a great deal of road construction on and around Avenida Juarez. Contrary to what some taxi drivers might tell you, the hotel is accessible by vehicle...you just need to "go around the back way." Access is well signed.

On a related note, we did use the hotel's car service on a few occasions and were perfectly satisfied. The rates are far higher than what you'd pay for a sitio taxi, but some of you may feel it's worth it for the piece of mind. Sample rates are 150 MXP to Condesa and 200 MXP to the airport. A 50% surcharge applies to pick ups in the city. Our favorite driver was a younger guy by the name of Mauricio Blancarte.

Also recommended -- while I'm definitely not a "bus tour" kind of person, I would recommend the hop on/hop off Turibus (http://www.turibus.com.mx) for getting the lay of the land in el D.F. if you are there for pleasure -- it's currently running on the other side of Alameda (on Hidalgo), but it will run eastbound on Juarez when the street reopens. I believe the fare is 100 MXP during the week, and 115 MXP on the weekends...and tickets may be purchased on board.

Watch out for the branches if you're on the top level of the bus. :p

Hi,

I'll be staying at Centro Historico this week. Does anyone have contact info (name/email) for the concierge at this property?

Thanks!

Hi,

I'll be staying at Centro Historico this week. Does anyone have contact info (name/email) for the concierge at this property?

Thanks!

Try concierge@sheraton.com.mx.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

any recent stays at this property

Just checked out after a 1 night stay, and I'd give it a very mixed rating.

The hotel itself is excellent. Clearly fairly recently renovated, and it was hard to knock anything at all with the room itself (on the 24th floor which is the "SPG" level), lobby, etc. The location is brilliant as others have noted.

But when it came to the soft product it fell down.

Check-in was slow - despite being 1st in line (with 2 people already being served) it took close to 10 minutes. Things weren't helped by the staff repeatedly answering phone calls whilst checking people in.

On entering the room for the first time the light switch by the door only turned on a single light in the entry-way, which didn't light the room itself at all. After looking for another switch I tried turning one of the lamp on directly, which didn't work so I presumed there was another master switch somewhere. After looking further I finally tried another lamp which worked - turned out the first lamp wasn't even plugged in! Nothing to make you feel more like an idiot than walking around a room for a few minutes looking for a light-switch!

The in-room Internet, best I could work out, simply didn't work. When using the cable I didn't get an IP address, and when using the Wifi I could get to the "login" page, but there buttons to actually buy time did nothing. There was mention of buying an "Access card" but I simply gave up.

The alarm clock wasn't set, and was flashing a random time. The speed-dial buttons on the phone didn't work (and the equivalent numbers weren't listed on the phone). The TV reverted to a channel of static every time you turned it on.

There were no coat hangers in the room, nor any pens (although the pads were there!). There was however a stack of 3 plates, a cloth napkin, a knife and two forks sitting outside my door when I arrived - all clean. I'm still not sure exactly what the point of that was...

To top it all off, when I requested a 4pm checkout I was told it would cost $40+taxes - even after I pointed out I was SPG Gold. Eventually they relented and gave it to me at no charge.

I've just moved to the Sheraton Maria Isabel, which is about 2 miles down the road. First impression is that this appears to be exactly the opposite of the Centro Historico - desperately in need of renovations, but at this stage everything seems to work...

So I am sitting in my room just about to complete my stay at the Sheraton Centro Historico in Mexico City.I booked these two night using points.

Check-In
Was a breeze. There was no one in line at the SPG line so check-in was a five minute or less ordeal.

Room
I was given an upgraded room on the 24th floor which is one of their SPG floors. From a classic room to a nice corner room was my upgrade facing Alameda Park. As soon as you walk in the bathroom is on the left size.
It is a pretty big bathroom with the toilet being in a seperate room. there is a little hall way with a table that leads to the bed and a small living room with a small table a two sofas. they do need to upgrade their tvs. one thing i found weird is that they do not offer an ironing board and an iron in the room. you actually have to dial star service for it. their beds are nice and comfy even though they are not the sheraton beds. yes their internet is very slow. but i cant complain since it is free for platinum members. went of for a stroll downtown there was a nice plate with chocolate covered strawberries and a nice bottle of wine welcoming to the hotel...


Restaurants
had dinner both nights at the Los Dones restaurant. they have a nice buffet spread or if not you can order through their menu. i guess each night it is a different spread since one night was mexican night and the next seafood. it is about 24 dolares for it. and they have tons of mexican pastries. the Lobby Lounge was quiet when i was there. service was great . their sincronizada which is a flour tortillas filled with cheese and ham is the bomb.

Lounge
since this is some what of a new hotel their is no club lounge for platinum members. but rumors have it, it is in the works.


Overall
overall would i stay here again. heck yes. i kind of regret making a reservation at the sheraton maria isabel the next two nights. this hotel has a nice and modern feel to it. even though it atracts some what of the older crowds it was great for me. Platinum members get a nice corner room with out asking. everyone has been nice so far. so two ^ up for the sheraton centro historico

I stayed here for one night at the end of a trip back in early June. I was happy... the location is great.

View from my room:
http://www.flickr.com/photos/smackfu/2549219584

Anyone else stay here recently?

I'm here later this week and curious if anyone knows what my odds are of a suite upgrade and if the internet has been fixed?

Thanks!

I stayed at this hotel four times in 2008. I always received an upgrade to a corner junior suite. What irked me is they always asked if I wanted to pay extra:td: for a larger suite. Except for this it is a nice hotel. I stayed at the Maria Isabel 10 times in 2008 an have always been given a full suite. I also prefer the location of the Maria Isabel.

I am sitting at a desk in my hotel room as I write this post (I was online looking to see what perks one should expect at this hotel as an SPG Gold member).

1) Overall, the hotel is very nice and in a good location. It is fairly new, and ranks among the best Sheraton properties I have been in. If the room were a bit snazzier, I could actually be tricked into thinking I was staying at a W. Maid service is very good too, and my first day there, the maid did a nice job of stacking my shoes and tidying up for me. Staff appear friendly, and all seem to speak English (I saw one of the early posts, and they have probably hired many more bilingual staff since the first days of the hotel).

2) The location is pretty good, though not as posh as Polanco or Zona Rosa. The Alameda park had a bad reputation 10 years ago, but has been cleaned up substantially and is pretty safe, although you still get a few homeless people sleeping on the benches in the evenings. There are two subway stations within a 5 minute walk, and Avenida Reforma is only 5 min away (and can take you straight into Zona Rosa in about 15-20 min walk, and if you have the stamina, you can walk straight to the museum of anthropology in another 15-20 min.

3) There is a starbucks and 7-11 right next door, one block away. Keep this in mind as you read some of the irksome bits later in this post. If you are the more adventurous sort, there are also numerous food stalls on the corner of Alameda Park. A nice American traveller I was chatting with while waiting for our rides to show up bought me a cup of coffee that was scooped out of a large pot that was cooking on a street stand. I'll post another note if it turns out that that coffee was a mistake...

4) The rooms are a good size, nicely decorated, and have nice views. I was given a room facing the park. I've been up early the last couple of days and was able to witness the dawn. Amazing.

And now for the irksome bits:
5) as a previous poster on this forum noted, the internet thing doesnt seem to work well if you just try to access it from your room. What you need to do is go downstairs to the lobby and ask for a code, which costs $10 USD for 24 hours of access. But of course no one tells you this, and you only find out after you waste 30 minutes trying to log in and use their web access interface, which has many buttons that dont work. It's not the fastest internet access in the world, but it gets the job done.

6) you only get a coffee pack on your first day of your stay!!!! I have never been in any hotel where the coffee packs were not automatically replaced each morning. The first morning I thought the maid had just forgotten the coffeepack. But the next day, still no pack! So I asked at the desk and was informed that additional coffee packs were "available for a fee". Increible! But at least the Starbucks (See 3 above) is right next door.

7) I only found out from reading this forum that the hotel has an SPG club level. I dont know if I was supposed to ask to be on that floor, or if the floor was full, or if I dont get access because I booked my room as part of a package through Expedia (and hence I cant earn points for my room fee, only for the incidentals that I spend). But at least i got a room on the side of the building that faces the park. The other side of the building appears to have many more doors than my side, so I assume the rooms are smaller.

8) In some hotels, SPG gold members get free gym access or free internet, or at least a free bottle of water in their rooms. I'm not aware of getting any special treatment at all, though again, I dont know if its because I booked through Expedia rather than directly through Starwood. And nothing, from the coffee to the internet, was explained to me upfront. I had to ask for the information.

So, will I stay here again? Yes, but only if I can earn some points by staying here. Will I write Starwood to complain about the lack of coffee? Also Yes. In retrospect though, because I didnt realize that you cant earn points if you order the room via a third party such as Expedia, I would consider one of the several other hotels that my friend recommended in la Zona Rosa, that were actually cheaper than the Sheraton, and with the benefit of being in a more lively area with many more food and entertainment amenities available.

how is this location in relation to estadio azteca?

donnywong first of all welcome to FlyerTalk! Thanks for the great review! You are correct that you did not get any benefits as you got your room thru a 3rd party site such as Expedia or Priceline. Only reservations made thru Starwood sites or sites that direct you to Starwood are you eligible for elite benefits. You can find a lot of helpful info such as this in the FAQ tab. And you're correct you should get starpoints on incidentals.

how is this location in relation to estadio azteca?

I'd asked about this in another thread and got a good response: http://www.flyertalk.com/forum/11235153-post81.

I'd asked about this in another thread and got a good response: http://www.flyertalk.com/forum/11235153-post81.

i have stayed at this hotel for US-Mexico matches before and will do so again in August. it is not too close to Estadio Azteca but is convenient on the Metro. if your intention is to take the Metro there, it is a good bet, however if you want to meet up with the "US supporter groups" (who really are a bunch of jokes) it might not be too convenient.

if your intention is to take the Metro there, it is a good bet, however if you want to meet up with the "US supporter groups" (who really are a bunch of jokes) it might not be too convenient.

Yeah, my wife and I will be taking the Metro for much the reason you mention. ;)

Yeah, my wife and I will be taking the Metro for much the reason you mention. ;)

haha, youre a smart man!

staying here for the US vs Mexico qualifier in August. does anyone have experience with trying to check in early? are they accomodating? also, i have an early morning flight, how are the taxi options from here? thanks!

staying here for the US vs Mexico qualifier in August. does anyone have experience with trying to check in early? are they accomodating? also, i have an early morning flight, how are the taxi options from here? thanks!

What do you mean by "check in early"?

Getting a room at around 11:00 am has never been a problem. Before that time, I don't know.

Getting to the airport should not be a problem. Either you can pre-order a taxi (which would likely be the cheaper option), or you can take one of the hotel's taxis.

What do you mean by "check in early"?

Getting a room at around 11:00 am has never been a problem. Before that time, I don't know.

Getting to the airport should not be a problem. Either you can pre-order a taxi (which would likely be the cheaper option), or you can take one of the hotel's taxis.

was hoping to get into a room around 8am...realize its quite early but its worth a try....
thanks for the info and help!

The rates are so cheap at this hotel, it may be worth just booking the night before so you have a room. I've seen people waiting for a room and 8am means they probably haven't cleaned any rooms from the night before. That said, it's a big hotel and if you are feeling lucky . . .

Taxis aren't a problem.

The rates are so cheap at this hotel, it may be worth just booking the night before so you have a room. I've seen people waiting for a room and 8am means they probably haven't cleaned any rooms from the night before. That said, it's a big hotel and if you are feeling lucky . . .

Taxis aren't a problem.

i was considering booking for the two nights but i did that once before and when i didnt show until early in the morning, they had already canceled the reservation. id much rather avoid risking that scenario again....

i was considering booking for the two nights but i did that once before and when i didnt show until early in the morning, they had already canceled the reservation. id much rather avoid risking that scenario again....

Calling the hotel beforehand (say, like shortly after you make the reservation) to let them know what you are doing should greatly alleviate this issue.

I also put a note on my reservation--not that they are necessarily read--that I'm arriving in the morning. You could also email the reservations people at the hotel to have it added to your reservation.

the hotel let me check in extremely early. i had a one night reservation, i arrived at approximately 7.30 am and they let me check in and gave me an upgrade to a corner king room. was quite happy with the service and the room. took a cab to the airport the next morning which cost only 240 pesos. the ride to the airport was quick and easy from this hotel. the room was nice, the service great. the only issue is that the stay and points havent posted yet. has anyone had an experience with this hotel where it takes longer than usual to post? other than that, i would definitely recommend the hotel for the location, service and rooms.

Quick update for you all. I was just looking at hotels in Mexico City in December and noticed that this property is leaving on December 3rd 2009.


Leaving Starwood on December 3, 2009

The Sheraton Centro Histórico Hotel & Convention Center, Mexico City will be leaving the Starwood system on December 3, 2009. Reservations for dates on or after December 3, 2009, will not be eligible for Starwood Preferred Guest membership benefits, award redemption or accrual. Please contact the hotel for further information.

Quick update for you all. I was just looking at hotels in Mexico City in December and noticed that this property is leaving on December 3rd 2009.

Wow, that's disappointing. This was a great hotel to conduct business.

Any word on what program (if any) the hotel will become affiliated with?

Any word on what program (if any) the hotel will become affiliated with?

At one point, Frommers was saying it was going to be a Hilton, but that was a year or so ago.

At one point, Frommers was saying it was going to be a Hilton, but that was a year or so ago.

So is this property the Hilton Centro Historico now?