Starwood Preferred Guest - How long for customer relations bonus to post

I had some problems with a property last week. The manager promised me 5,000 to 10,000 miles as a goodwill gesture. I checked out on Friday 11/7 and I was told to expect 5,000 bonus miles to post. I've not seen anything yet and I was wondering how long I should wait?

It depends upon the hotel, but my experience has pretty much been that if they don't post with your stay, then they aren't going to.

I would contact Hotel Customer Service to follow up. 800-328-6242.

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
I would contact Hotel Customer Service to follow up. 800-328-6242.
</font>

OK. Tried that and was promised a call back after they had contacted the hotel manager. No response since. What next?

Seems like poor customer service to me. A guest has a problem with their stay. Manager promises a remedy and then fail to deliver.

Why should I choose Sheraton in the future?

It can take up to ten days for a customer service file to be answered. Have you called them back to check on the progress?

Your other question seems to be a trick question...kind of like, "Have you quit beating your wife yet?" http://www.flyertalk.com/forum/wink.gif

We know you have a choice. We appreciate when that choice is Starwood.

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

[This message has been edited by Starwood Lurker (edited Nov 14, 2003).]

Not a trick at all. Faced with bad customer service and sub standard properties, why should I choose Sheraton over a Hyatt Regency?

I was given some points from the Sheraton IAH airport after the hotel shuttle almost ran me over at the airport. They gave me a little slip of paper with the amount of points on it.

About 2 weeks after my stay the points had not posted. I had to call back to the hotel and fax a copy of the little slip to them.

When a customer retention program makes more work for the customer, the retention program and the people that failed to make it work should be taken out to the wood shed and...

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by parra:
Not a trick at all. Faced with bad customer service and sub standard properties, why should I choose Sheraton over a Hyatt Regency?</font>

http://www.flyertalk.com/forum/wink.gif