Starwood Preferred Guest - conflicting statements on reservation

Hopefully William can help on this one - I have a reservation for the Thanksgiving holiday at the Sheraton Grand in Sacramento. On my reservation printout there are two conflicting statements - under "rate plan description" it says..."21 day advance purchase rate requires non refundable deposit for entire length of stay" - under "cancellation policy" it states.."cancel by 6pm hotel time 1 day prior to avoid 1 night penalty"....this is very confusing - can I make a change or cancel part/all of this reservation without penalty??? Thanks for your help.

You're not the first to ask this question:
http://www.flyertalk.com/forum/Forum74/HTML/007609.html

This happens because the hotel has not over-ridden its standard cancellation policy in favor of the real one. No, you will not be able to cancel or modify without penalty; however, if you send me the confirmation number, I can have the web gurus address this with the property in question.

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

[This message has been edited by Starwood Lurker (edited Nov 12, 2003).]