Starwood Preferred Guest - Report Your Platinum Upgrade Successes

The other thread should be used for problems only to keep it clean. Use this thread to report hotels that treat platinums above and beyond what they are req. to do

I recently received a nice upgrade at the 4pts Rome, without any haggle. The best hotel I have ever stayed for consistant upgrade without a word at checkin in the Sheraton Bal Harbour though. Other hotels are hit and miss, though I'm comming to realize that the length of stay is often the factor the determines most at other good hotels. Ie. longer the stay, less chance of upgrade, cause so long as there is one night in the middle of your 5 night stay that they have no suites, you won't get one.

Bravo Bal Harbour though, #1 in my book.

Since getting to platinum in 11/02,

I've stayed at
the 4pts Sydney Late nov02 - Got a darling harbour suite. Not much to shout about but appreciated anyway.It was an award stay too.
Sheraton Towers Southbank Melbourne Jan 03 -Upgrade to a deluxe corner room with a view of the city. Not too bad
Sheraton Towers Southbank Melbourne Feb 03 -Got a nice suite for 6 out of 11 days. Had to ask.
Westin Chiangmai Feb 03 - Got a suite for 5 nights without asking
Sheraton Towers Southbank Melbourne March 30th to present time - Got a suite for 11 nights, and still enjoying it http://www.flyertalk.com/forum/smile.gif

The Sheraton Towers Southbank's one of my favourite hotels and they treat plats very very well there. Off to the W,Westin and 4pts sydney for legs 2,3 and 4 of my 5stay/50K quest this weekend.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by shortfinals:
Since getting to platinum in 11/02,

I've stayed at
the 4pts Sydney Late nov02 - Got a darling harbour suite. Not much to shout about but appreciated anyway.It was an award stay too.
Sheraton Towers Southbank Melbourne Jan 03 -Upgrade to a deluxe corner room with a view of the city. Not too bad
Sheraton Towers Southbank Melbourne Feb 03 -Got a nice suite for 6 out of 11 days. Had to ask.
Westin Chiangmai Feb 03 - Got a suite for 5 nights without asking
Sheraton Towers Southbank Melbourne March 30th to present time - Got a suite for 11 nights, and still enjoying it http://www.flyertalk.com/forum/smile.gif

The Sheraton Towers Southbank's one of my favourite hotels and they treat plats very very well there. Off to the W,Westin and 4pts sydney for legs 2,3 and 4 of my 5stay/50K quest this weekend.

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I am in Sydney at the W until 4 pm Saturday, April 12th.

While I already contributed to the non-upgrade thread, I also can report about wonderful experiences in 2003. All upgrades (to a suite) were done automatically and the amenity welcome gift was delivered without having to ask:
- Hotel Sheraton Belgravia London
- Sheraton Brussels Hotel and Towers
- Four Points by Sheraton Central Köln / Cologne
- ArabellaSheraton Westpark Hotel Munich


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The nicest upgrade treatment I've ever received is at the Sheraton Biscane Bay in Miami. The rooms and facilities are about average but they went way above and beyond in how the treated me. I received the room upgrade and amenity and when I got to my room there was a huge chocolate chip cookie with my name on it. And, a letter from the GM welcoming me including his direct line in case I had any problems. Then, they called my room as soon as I walked in the door to welcome me. The cookie was darn good, too.

To make it even better, I was on a trip with two colleagues and they gave each of them the same treatment because I was a platinum (except for the welcome amenity, I think). There are some great Starwood hotels in South Florida but I would stay here again if I had business in Miami.

GUwonder,

I'll check in to the W on the 11th. They've pre-upgraded me to a Marina Loft Room. They don't seem to have suites or anything like that, so I'm not sure if this Marina Loft is any good or not. Any experience with this?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by LH738:
While I already contributed to the non-upgrade thread, I also can report about wonderful experiences in 2003. All upgrades (to a suite) were done automatically and the amenity welcome gift was delivered without having to ask:
- Hotel Sheraton Belgravia London
- Sheraton Brussels Hotel and Towers
- Four Points by Sheraton Central Köln / Cologne
- ArabellaSheraton Westpark Hotel Munich

</font>

Indeed, I had forgotten that the Sheraton Belgravia is the only London hotel, who was pleased to see me as a plat and had preblocked a suite for me.

In 2003, I have received suite upgrades (without asking) at the following properties:

- Westin Maui (fantastic, huge suite; fruit basket; bottle of champagne)
- Sheraton Grande Sukhumvit (two visits; suites both times, fruit basket and peanuts, buffet breakfast provided was huge. Can't say enough good things about this hotel.)
- Royal Orchid Sheraton (nice suite, fruit basket, Thai dessert plate)
- Westin Grand Bohemian (nice suite, very nice property)
- Sheraton Safari Lake Buena Vista
- 4 Points Lakeland (Florida)

Excellent experience at all of the above hotels. I only wish there were more Starwoods to stay at so I could direct all of my business to them.

Just got an awesome suite upgrade at the W Union Square. First every suite upgrade at this hotel, but it was worth waiting for!

I have been upgraded to the Urban Suite every single time i have visited the W Lakeshore... I don't even have to ask!!

The St. Regis in NYC. but only 'cuz I asked. Nicely. But firmly.

The St. Regis in LA. But only 'cuz I asked. Nicely. But firmly. In an empty hotel.

The Pulitzer in Amsterdam. The Royal Suite. Your own elevator. Stoopwaffel cookies every day. Brekkie everyday. Brits who reeked of the demon weed (at brekkie, too)and wouldn't share. A steam launch called "The Tourist" available for sightseeing. For 9 days and nights.
Too bad we had a housekeeping problem the second to last day. Otherwise it'd have been perfect.

The Westin Sydney. For 11 nights. A gorgeous corner suite with the notorious "Hello Sydney" tub and a shower stall about as big as my kitchen. And a bedroom about the size of my house. Bigger TV's too. And a guest bathroom. For a bit more than US$100/nt. We were booked into the Observatory Hotel for the last five nights in town. We cancelled and stayed at the Westin. The Club Lounge and especially the Club Lounge staff were the best I've ever seen. Perfect stay in the perfect hotel in the pretty close to perfect town.

The Sheraton Brisbane. Towers Suite. Inclusive breakfast buffet the likes of which we've never seen before and won't likely again soon. Unless we go back to Brisbane. Which, even at what turned out to be about $75 US, would be a stretch. We were concerned, though, at the sight of the Dunkin Donuts University branch office just outside the airport. This bears further investigation. You have to stop these things before they spread.

The Westin Vancouver. Nice, if sorta smallish, top floor suite. Really cool hotel though and a super staff.

The Palace in San Francisco. For once without having to ask. Not the Warren G. Harding death suite, though. But the place was empty on the Fourth of July weekend. Huh? Closings forced us to go to Maxfields. I would eat there if I wasn't staying at the hotel.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by shortfinals:
I'll check in to the W on the 11th. They've pre-upgraded me to a Marina Loft Room. They don't seem to have suites or anything like that, so I'm not sure if this Marina Loft is any good or not. Any experience with this?
</font>Marina loft is very nice, very W. Hope you aren't afraid of heights. It counts as a suite, just stacked.

No6,

Yes the marina loft was very nice. I enjoyed it immensely and will not hesitate to stay there again.

Incidentally, whilst on the upgrade success stories, when I moved back to the Sheraton Towers southbank melbourne on sunday, they upgraded me to a suite. The only difference was this was the first time the hotel had done it before I checked in - I checked my reservation on SPG.com. I guess when it rains it pours, because I've also been pre upgraded to a Darling Harbour suite for my upcoming leg 4 of the 5/50 promo at the 4pts sydney on Friday. I'm running a 7 out of 9 stay suite strike rate this year. God I love SPG....

No problem with an upgrade at the Syracuse University Sheraton on a very busy night. Didn't even have to ask.

------------------
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Draft Beer Dispensing Equipment and Home Bar Accessories.

ArabellaGrand Sheraton, Munich.

Upgrade to a nice towers room (facing the city, as requested in advance) on a cheap weekend rate. Towers lounge access was a big plus- open on weekends, nice free breafast and happy hour. Small wine bottle (with wine) as amenity. A very nice stay.

Sheraton ABQ Uptown - pre-blocked to hosp. suite. I wish the staff of this prop. could be "cloned" to handle room assignments at other *woods. They consistently, without begging or pleading, recognize Plat. and offer a great stay experience to boot; i.e., heated indoor pool and Club lounge open on weekends, whenever business warrants!!!

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mtacchi:
Indeed, I had forgotten that the Sheraton Belgravia is the only London hotel, who was pleased to see me as a plat and had preblocked a suite for me.

</font>

Having stayed at the Sheraton Belgravia many times and being a great fan of the hotel, I am curious what you mean by a suite. I always get a medium size upgraded room with a sitting area and a couch that is exquisitely furnished. Is that what you mean by a suite or is it a two room suite?

Just back from Venice, recieved a very nice upgrade (we are platinum)at Danieli to fabulous suite, top floor, original building, windows opened out to grand canal! What a view, what a hotel! Thank you Starwood!

2002--
Westin Copley: 10 out of 10 stays
Westin River North: 2 for 2
Westin Providence: 1 for 3
W Tuscany: 1 for 1
Westin Houston Galleria: 0 for 1 (worst Westin ever)
Sheraton Suites Houston: 1 for 1
Sheraton Austin: 0 for 1 (now a Crowne Plaza)
Sheraton Russell: 1 for 1
W New Orleans: 2 for 2

2003:
SF Palace: 1 for 1 (eight night stay)
Westin Copley: 2 for 2
Sheraton Suites Houston 1 for 1
Sheraton Suites Dallas 2 for 2
W Lake Shore Drive 1 for 1

Copley is always a Jr Suite b/c they don't have any other. Ask for 01 room



[This message has been edited by mpagefromord (edited 04-17-2003).]

I have never asked for an upgrade, so the following are without asking.

Westin Harborcastle, Toronto (7 of 7 !)
W San Diego (excellent Suite)
Westin Columbus
Sheraton Royal Orchid
4-Points Montreal Downtown
4-points St. Paul Hamline
4-points Minneapolis Industrial Blvd

Sheraton Warsaw - Upgraded to Smart Suite.....large room but nothing too special....Really had to beg for the upgrade.

Sheraton FRA Airport - Tired old room. Had a fax machine though. Didn't even get a room in the remodeled section. Asked at the front desk about a different room and she said there was a nicer one but she had to ask the manager. Came back and said sorry the hotel was full. I didn't feel like pressing the point as I had only about 7 hrs. to sleep before my flight. She did give me a breakfast voucher that was useless since my flight was so early.

I just got a nice suite (without asking) at the Sheraton Anaheim, right by Disneyland. The only problem is that they have no club lounge or breakfast - I was told that resort properties don't need to do that. I imagine that is true, but nothing I had ever heard.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by VolleyballFerd:
I just got a nice suite (without asking) at the Sheraton Anaheim, right by Disneyland. The only problem is that they have no club lounge or breakfast - I was told that resort properties don't need to do that. I imagine that is true, but nothing I had ever heard.</font>

Besides that, this is not a resort property...even if they want to delude themselves as being such. http://www.flyertalk.com/forum/wink.gif

Let me know if 4 PM late check out becomes an issue for you here. http://www.flyertalk.com/forum/smile.gif

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

[This message has been edited by Starwood Lurker (edited 04-18-2003).]

First stay as a Platinum at the Westin Portland. Beautiful large room on the top floor ("Penthouse"), spectacular bathroom w/jacuzzi, and three sets of Molton Brown toiletries. I'm not one to take soaps/shampoos from hotels, but this stuff is fabulous--can't resist.

sorry. dupe.




[This message has been edited by Starwood Lurker (edited 04-18-2003).]

4-18-03 1 night stay St. Regis Houston.

Preupgraded to jr. suite when I checked on SPG.com. The jr. suite turned out to be on the 3rd floor. I can hear the train and traffic from the street.

Would have preferred something quieter.

When checking, I noticed St. Regis suites available, but maybe that is a specialty suite.

[This message has been edited by Tummy (edited 04-18-2003).]

Just stayed for three days at the Phoenician on a combination gift certificate/award stay that partially cut in to the Easter Weekend. We were upgraded without asking to a huge suite in the Canyon Building, received a fruit plate 2 out of 3 days and were given a 4 pm late checkout with no trouble at all. This was a fantastic stay - service here was incredible.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Nevsky:
Having stayed at the Sheraton Belgravia many times and being a great fan of the hotel, I am curious what you mean by a suite. I always get a medium size upgraded room with a sitting area and a couch that is exquisitely furnished. Is that what you mean by a suite or is it a two room suite?</font>


I just returned from the Belgravia London and was upgraded to a nice big two room suite. Fabulous experience -- now hands down my favorite Starwood property in London.

In answer to your question, the suite: Entry hallway turned right into a living room or left into the bedroom, both with doors. Bathroom was in the middle. The two rooms were roughly the same size. A friend of mine had a large corner room which sounds like the one you are describing. I think they called it an Executive Suite. I would say the suite I had was maybe 20% larger in total space, but it was nice to have a separate space for the living room.

While I'm at it, for this European swing, I had a perfect record in SPG Platinum suite upgrades. Thanks Starwood! http://www.flyertalk.com/forum/smile.gif

Sheraton Belgravia / London
Westin Palace / Milan
Hotel Villa Cipriani / Asolo, Italy
Sheraton Padova / Padova, Italy
Sheraton Grand Edinburgh

Sheraton Suites Columbus, OH: Excellent customer service, free breakfast, and upgraded to top floor suite which are slightly bigger (I think) with bottles of water and OfficeJet fax/printer in room.

Two thumbs up for this hotel ,stayed two times in previous week. One stay was through priceline but was treated exactly the same, so four thumbs up http://www.flyertalk.com/forum/smile.gif

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by AZ Travels the World:

I just returned from the Belgravia London and was upgraded to a nice big two room suite. Fabulous experience -- now hands down my favorite Starwood property in London.

In answer to your question, the suite: Entry hallway turned right into a living room or left into the bedroom, both with doors. Bathroom was in the middle. The two rooms were roughly the same size. A friend of mine had a large corner room which sounds like the one you are describing. I think they called it an Executive Suite. I would say the suite I had was maybe 20% larger in total space, but it was nice to have a separate space for the living room.


</font>


Sounds like the same suite I recieved at the
Belgravia. Best SPG hotel in London IMHO

Booked two rooms at the Westin Cincinnati (via Priceline) and received a 2BR suite on the top floor. Excellent recognition at an Excellent Westin property.

I stay in the Los Angeles area often.

Century Plaza and Bonaventure-Always a suite upgrade without asking. They cannot do enough for me at the Century Plaza.

As for the Westin, LAX, they appear to know nothing about the SPG program. But the rooms are OK for a short overnite stay and it is a heavenly bed after all. Years ago I used to get a jacuzzi suite once in awaile. But its been years.

Westin Grand Bohemian - Large 2 Rm. Suite
Westin Seattle - 2 Rm. Suite
W Court - 2 Rm. Suite


I'd say usually on personal travel I've been pretty lucky with upgrades in the past, but on business travel with around 70 nights this year I've been pretty unlucky in getting a suite. I don't consider a basic room on a concierge floor much of an upgrade, because everyone gets that pretty much all the time.

First stay as a Platinum this week - W New York - The Court. Was asked my Platinum Amenity preference and upgraded to a 2-room suite. Very nice treatment, all unsolicited.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by LH738:
All upgrades (to a suite) were done automatically and the amenity welcome gift was delivered without having to ask:
- Hotel Sheraton Belgravia London
- Sheraton Brussels Hotel and Towers
- Four Points by Sheraton Central Köln / Cologne
- ArabellaSheraton Westpark Hotel Munich
</font>
I can add the Sheraton Park Line London to my list.

First stay as Platinum was last week at Sheraton Park Lane in London. Was upgraded to a suite. Got a fruit platter and the usual note from the manager.

I requested a 4PM checkout and got this reply: "Sir, that is given already, you didn't have to ask but thanks for letting us know"

Thumbs up for Park Lane!!

I Had a very unpleasant stay at Sheraton Atlanta downtown about 6 weeks ago and had almost forgotten about it. Received a call from a member of management team today offering 2000 spg points and offering to personally ensure I received a satisfactory room on my next trip if I would give them another try. .....I think I will.

I can add to my list above a wonderful property (Junior suite upgrade + amenity welcome gift without having to ask):
- Hotel Fürstenhof Leipzig

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Suite upgrade in Singapore, bottle wine and fruit tray. Club room at FourPts BUF [very nice friendly attendant and lounge, good food at both breakfast and evening, with free drinks, great value].

Thumbs up to the Westin Copley Place in Boston. I'm staying there for two nights this week on a SPG50 rate. Called the front desk today to request a pre-block into a suite. Scott at at the desk upgraded me to a suite on the 35th floor and even offered me a choice of views and room layouts. I stayed there two weeks ago and also got upgraded to a suite after calling the hotel from the airport on the morning of my arrival. 2 for 2 ^

9 night stay at the Sheraton Towers in Singapore and received a suite upgrade (2 rooms, 1 1/2 bathrooms) + a complimentary fruit basket and bottle of wine (in addition to the point amenity). Great service here too ^

...same exact excuses given to me + the upgraded room was the closest to the freeway so it was loud and I asked to be moved.

Just returned from a trip to Milan -- on two separate stays (both within one week) was upgraded to a Junior Suite with a Turkish Bath -- the best bathroom ever. Got a fruit basket only one on one occation, but without asking.

I have beeing staying on and off for the next two months at the Westin Embassy Row. Always uprgaded to a suite, even when hotel is sold out. This hotel has a large number of suites, and they are always accomodating.

9 night stay at the Sheraton Towers in Singapore and received a suite upgrade (2 rooms, 1 1/2 bathrooms) + a complimentary fruit basket and bottle of wine (in addition to the point amenity). Great service here too ^

Doh! Looks like I spoke too soon. I just completed another 5 day stay and am wrapping up a one night stay before I fly back to the States -- no upgrade for either stay this time. During the 5 day stay, my room was basic. This one day stay again has me in a basic room, albiet poolside which is nice. Fruit plate and bottle of wine were given every time.

EDIT: I also just completed a wknd stay in Bangkok at the Westin and SGS (one night at each) and received a suite upgrade at both. Free breakfast, 3 pcs free laundry SGS) and complimentary evening cocktails at both.

Stayed there for 5 times (4 or 5 days each stay) since I made plat.

Upgraded to the corner room with view of either the city or the courtyard.

Didn't even have to ask.

Pity that Sheraton Southgate is leaving the *wood family. It will be missed.

I stay here for business 15-20 nights per year and always get an ok upgrade, but this last week I finally hit the motherload...the Shangri La Suite on the top floor, absolutely amazing!!!!

Westin Riverwalk - San Antonio : 2/3
Westin Copley Place - Boston : 1/1 (Corner Jr. Suite)
Westin SD - 1/1 (Presidential Suite)
Sheraton Gunter - San Antonio : 0/25

* Sheraton Cerritos - multiple stays in 2004; always upgraded to large club room (mini suite?)
* Trianon Palace - single points stay in 2004; upgraded to a suite with an incredible view
* Sheraton Pulitzer - single points stay in 2004; upgraded to a HUGE room, although without canal view
* Le Centre Sheraton - multiple stays in 2003/2004; always at least in club rooms (but that was in the rate); sometimes upgraded to regular suites (not much to write home about); never upgraded to executive suites
* The Westin O'Hare - single stay in 2004; upgraded to a suite
* Hotel Des Bains - single points stay in 2004; upgraded to a junior suite with sea view
* Hotel Danieli - single points stay in 2004; upgraded to a lovely top-floor room in the main building; not a suite, but great view of the canal

W Union Square, New York (40++ stays-99%-all paid)
St. Regis Washington ( 6-7 stays 85%-all paid)
W Westwood Los Angeles (3-4 stays 100%-all paid)
Westin O'Hare, Chicago (3-4 stays 100%-all paid)
Grand Hotel Florence (1 stay-award )
Le Centre Sheraton Montreal (1 stay-paid)
Sheraton Maui (1 partial award stay)
Sheraton Sukhumvit Bangkok (1 award stay)
Westin Excelsior Rome (1 award stay)
Princeville, Kauai, Hawaii (1 award stay)

I always book the cheapest room at the Westin Hotel, Manila directly with the hotel, unpublished "local resident" rate at $40 per night, standard room.

and have always been upgraded to a corner Executive Suite.

and have always gotten a fruit basket, unlimited mineral water supply, free breakfast, 500 Starwood bonus points and a full body massage at the spa.

all included with that $40 for being a starwood platinum member.

The first time I checked in there they only gave me 1 welcome present (i.e. either a bottle of rum, 500 bonus points or massage) but after several check-ins, they recognized me and gave me all sorts of bonuses.

They're the best.

Sheraton Luxor Resort, in Luxor Egypt. 4th stay in 4 years, with each one better than the last.

From a $60/night room rate we were upgraded to the 2 bedroom, 4 bathroom, 8 telephone Royal Suite with a posted room rate of USD$1500/night. Very large, very comfortable, very well appointed.

SHERATON LIBERTADOR HOTEL, Buenos Aires, Argentina
Oct 13, 2004 - Oct 14, 2004

Rate about $149

Presedential Suite - Jacuzzi, Sauna, and seat/bed rooms which took up the whole side of the hotel. Superb!

Western Cape Hotel & Spa near Hermanus, South Africa
What a fabulous property! Despite the fact that I was still a few nights away from platinum, they upgraded me to a gigantic suite with a huge balcony overlooking the lagoon. Las Vegas-style bathroom with a tub and TV overlooking the lagoon (with sliding door windows). An amazing spa, and a concierge who bent over backwards to put together a wonderful day-long custom tour for me. Bottle of wine and fruit basket with a hand-written personal greeting card waiting for me upon arrival. Amazingly friendly people and great value for money (at least if you earn in Euro's!).

Stayed there for 5 times (4 or 5 days each stay) since I made plat.

Upgraded to the corner room with view of either the city or the courtyard.

Didn't even have to ask.

Pity that Sheraton Southgate is leaving the *wood family. It will be missed.
Couldn't agree more.
I have already posted at least twice on this property recently regarding the sad news.
My gratitude lives on for the past experiences.Bravo Katie Benson and her fantastic team. :-: :-: :-: :-: :-:
Hopefully they will find their way to other Starwood properties.
This property is one of a handful that fueled my desire to remain a loyal Starwood customer over the years at all costs.
From my numerous experiences they never failed to exceed every expectation above and beyond just as you say without having to ask

I stay here for business 15-20 nights per year and always get an ok upgrade, but this last week I finally hit the motherload...the Shangri La Suite on the top floor, absolutely amazing!!!!


Yeah, I got it the week before you did... its pretty sweet. This week I got a junior suite in the old side which is pretty nice. One of my colleagues got the Windsor Suite this week and we had an election night party there.

Although the Windsor Suite is bigger, I think the Shangri La has much nicer decoration.

Usually though, I just get a normal tower room at this hotel.

Herod's Vitalis Spa (Luxury Collection) - Eilat Israel

On a one night award stay last week I was upgraded to the Castle Suite (room 855) which every staff member I came into contact with told me was their nicest suite. The suite was great, but the highlight was definately the balcony which by my estimation was around 250 square feet overlooking the Red Sea.

Westin Phillipine Plaza: I stayed here with Mrs. ac777 for3 nights the first time and 1 night the second time. The hotel, although a bit out of the way, was great. Both times I got upgraded to corner suites and of course the lounge was available. The staff were quite friendly and although the food in the lounge was a bit sparse, I think they did a great job. I have no problems going back there and the rate I got was excellent. The Platinum amenity points posted promptly.
Westin Osaka Got U/G to a decent suite. The club lounge was great with extremely helpful staff. They helped me out by making some phone calls for me as I was having to get out of Japan in a hurry to avoid the typhoon!!

I went to Spain and Italy last month, and stayed at Alfonso XIII at Sevilla and Westin Excelsior at Florence.

Alfonso XIII
They gave us the corner 1 bedroom suite (almost 1200sq) with two complete bathrooms. They are not adjoining type suite and bigger living room with small bedroom plus luggage/changing room.
First day, they gave us a box which had sherry wine with alfonso wine glasses.
Second day, they gave us their original(?) olive oil.

We used SPG points for the stay.

Westin Excelsior
They gave us Junior suite with balcony.
It was not the huge suite everyone mentioned in this forum.
But it was still enough for us to enjoy the hotel.
When I stayed Grand last time(just cross the square), it was a huge suite.
I personally liked the Westin Grand.
By the way, When I stayed at Grand, one of the concierge helped me a lot.
Now, he moved to Excelsior to help me again.

Again, I used SPG points for the stay.

Booked 06-07 Nov on a Cash+Points rates of 2,800 points+USD 45.

Upgraded to their Executive suite, about 70 sqm. Given Executive Lounge access, with an EXCELLENT buffet spread, as always.

Booked for one night, last Monday. Requested early check-in (10am) because I wanted a nap after my redeye flight. Arrived and the front desk manager was pleased to advise me that they had pre-blocked the Presidential Suite. He wasn't joking - that was the sign on the room. (Now, before you get too excited, the Presidential Suite at this facility isn't anything like the one at the Westin Century Plaza - but the thought counts.)

Just got back from a stay at the Westin Madrid Palace. When I arrived around noon they said they could upgrade me to an executive suite (best room type at the hotel) but not until 4pm if I wanted to wait. I waited and it was a truly beautiful room. I checked it out online and it had a rate of 1200 Euros. It was really amazing. Considering this hotel has 5 levels of rooms I felt like I got the royal treatment with the upgrade to the the best room type. Great location too and the wine and 4pm late checkout also quite nice.

One day, I sincerely hope that the number of post here surpass the # of post at "Please Report Your Platinum Upgrade Problems".

One day, I sincerely hope that the number of post here surpass the # of post at "Please Report Your Platinum Upgrade Problems".

Yeah. Me too. But, personally, I don't think it ever will. That's just the nature of the beast. Most people are more ready to share the bad things that happen to them than are willing to share the good. :)

That being said, I think the reality of the situation is that we do a lot better than some people perceive. ;)

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

This is a late report, but had another "sweet" upgrade at the Westin Cincinnati. Only there 1 night, was put in the "Fountain Square" suite. If memory servies it was the combination of 7 rooms (1 standard bedroom, the living room was 6 "normal" rooms with the walls knocked out).

I really like this downtown Cincy property.

Nice recognition and uprade to a junior suite.

Night Nov 29/30:

Presidential Suite at the Westin ORD.

Nice upgrade, but this Prez Suite is only double the size of a standard room ;)

Initially upgraded to a deluxe suite for a 1 night stay but someone else was already inside the room when I tried to open the door. Oops !! Glad I didn't see anything I wasn't supposed to see. :)

Went back to front desk, due to the mix up, she upgraded me to the Grandview Deluxe Suite on the 30 floor with private balcony. Amazing suite with huge bathroom, living room, bedroom with views the north shore mountains and water and to the east. Liked it so much that I extended my stay for one more night.

No complimentary breakfast or club lounge, internet and phone calls for a fee even for Platinum. Healthclub was free.

Upgraded to the Peachtree Suite. Large split-level suite with half bath, wet bar, dining area, large sectional sofa and "large-screen" TV downstairs and open loft with bedroom and bath upstairs. Furnishings were a little tired, but lots of room and the large-screen TV was great for Monday night football. :)

Upgraded to the Peachtree Suite. Large split-level suite with half bath, wet bar, dining area, large sectional sofa and "large-screen" TV downstairs and open loft with bedroom and bath upstairs. Furnishings were a little tired, but lots of room and the large-screen TV was great for Monday night football. :)

Which Peachtree suite? Is there like 42 of them like the streets? :D

Wonderful place, upgraded to a suite almost every time I stayed there after becoming a Plat. The only time I wasn't upgraded to suite was because they ran out of non-smoking suites, and I opted for a room on the club floor rather than a smoking suite.

On the other side of Century Blvd, just down a mile, the Westin LAX never offered a suite upgrade, never mentioned to me that they tried but could not find a suite. What a stark difference.

Which Peachtree suite? Is there like 42 of them like the streets? :D

Every hotel has a few "Peachtree Suites" in Atlanta, but I believe there is just one at the downtown Sheraton.

Initially upgraded to a deluxe suite for a 1 night stay but someone else was already inside the room when I tried to open the door. Oops !! Glad I didn't see anything I wasn't supposed to see. :)

Went back to front desk, due to the mix up, she upgraded me to the Grandview Deluxe Suite on the 30 floor with private balcony. Amazing suite with huge bathroom, living room, bedroom with views the north shore mountains and water and to the east. Liked it so much that I extended my stay for one more night.

No complimentary breakfast or club lounge, internet and phone calls for a fee even for Platinum. Healthclub was free.

The Westin Grand is great with elite recognition. I too got a spectacular 30th floor balcony suite (perhaps the same one) when I was only a Gold. ^

No suite upgrade this time, but in the past I have scored quite well. A major conference took all the suites. But my big problem with this hotel is how hot the rooms are. It was so hot I could barely survive in it. They really need to do something about this as no one can live in this heat. It is just too comfortable and no number of *W points are going to fix that. At least this Sheraton has windows which open, whereas the Hilton across the street is just as hot and without windows which open.

The Westin Grand is great with elite recognition. I too got a spectacular 30th floor balcony suite (perhaps the same one) when I was only a Gold. ^
Stephen Darling the GM of The Westin Grand Vancouver is one of the best General Managers of Starwood Hotels worldwide.
I will assume he is still in command at the helm. We were lucky to get an interview with him years ago with one of the business travel publications.
He is one of the many reasons that Starwood still remains a great hotel company. Inspired leadership.
He and his team over the years have done a brilliant job. There is no doubt that they are all still leading the way.
It is good to hear the positive reports.
They need to clone this guy :) ^ :-: :-: :-: :-:

Recently stayed 4 times at 3 different properties in Italy - all on points - and was given fantastic rooms all 4 times.

Westin in Rome went so far as to provide a two bathroom - 900 square foot suite for 5 nights....

Westin Europa and Regina in Venice provided a penthouse suite with private balcony looking over the Grand Canal

Grand Hotel Florence provided a lovely suite with 10 foot tall fresgos in the room looking out over the Arno.

Had several stays (almost 3 weeks worth) at the Sheraton Suites in the Santa Fe district of Mexico City (the most expensive part of town, and it feels more like CA, FL or TX instead of Mexico).

Being that this is an all-suite hotel, I wasn't sure what they could do to upgrade me as a Platinum. Imagine my surprise when they upgrade me a a Master Suite, which is more or less a gigantic apartment.

I got upgraded each and everytime, without even having to ask for it :D ^

Received the mother of all upgrades: from Beachside to Over Water Bungalow for five nights. Until this trip I had not had much luck and was somewhat unimpressed with my Plat benefits (other than the bonus points) but this really was surprising considering the occupancy level at the resort and the price differential. Thank you BBN staff!

Having stayed at the Sheraton Belgravia many times and being a great fan of the hotel, I am curious what you mean by a suite. I always get a medium size upgraded room with a sitting area and a couch that is exquisitely furnished. Is that what you mean by a suite or is it a two room suite?


I just spent 3 nights at the Belgravia and was upgraded into a similar room (although by London standards I'd say it was rather large, not "medium size") but very nicely furnished and was told it was a "studio suite." I was very pleased with it as my reservation still reflected my Gold status (this was my first PLT stay) and at check-in they were able to quickly verify my status and immediately offered me the upgrade & PLT amenity. I was told I could have an "Executive Room" right away, or if I could wait an hour then I could have the "studio suite" (she strongly suggested that I wait ;) ).

I thought I would kickstart this thread instead of posting this as a trip report since I enjoy hearing about other successes in one spot rather than hunting for them and I was very pleased with my recent stay in Rome and thought I would share.

Lobby and Check-In

A few weeks back I had the opportunity to stay at the Westin Excelsior Rome for two nights and the St. Regis Grand Hotel for a night and I used a 12K award stay for the first night and two of the free 'any category' awards from the 10/2 promotion. I arrived on a Friday night in the midst of a Sony Dealer's convention so I wasn't expecting a huge upgrade although I was hoping for one. I guess I should mention that I am a newly minted plat as of 12/31/2004 and this was my first experience as a platinum. As I checked in, I thought it was odd that they didn't ask for a credit card to swipe, I guess they figured the one on file was sufficient. The lobby was large and spacious and very elegant.

The front desk staff member who checked me in also showed me to the room which she indicated was both an upgrade and newly renovated. She also, during check in asked me to fill out the Platinum amenity card which had the option of a bowl of fruit, a wine from the wines of the world collection, a free movie or a local gift. I opted for a bottle of Cabernet Savignon. The room (#328, 329 was indicated on the folio) was absolutely fantastic and immediately upon entering you were swathed in red walls and gold glitz which was used as ornamentation throughout the suite. It appeared to be about 1100 square feet or so if I had to guess but the 15 ft. high ceilings may have given the perception of a much larger room.

Bathroom:

The bathroom was immediately in front of you and had marble floors (later found out these were heated) a seperate shower and tub (with a heavenly twin shower head of course), marble walls, a heated towel rack, a bidet and a window that opened out onto a nice street view. There was also a switch that I believe controlled an awning outside the window but I couldn't figure out how to make it work. There was also one plug in the bathroom that had a switchable 110/220 voltage input. The bathroom was a decent size and had two sink basins with a good size marble countertop for toiletries.

Hallway:

Immediately to the right upon entering was a long hallway with three mirrored closets the first containing a closet and a safe, the second a closet and the third a closet and drawer area. On the left at the end of the hall was a doorway to the rather large bedroom and directly in front was a very large living room.

Living Room

The living room was fairly large in size and I immediately noticed that this was a corner suite with large heavy drapes opened up to city and street views in two directions but because this was the third floor you couldnt see that far into the city, luckily it was a gorgeous weekend with terrific weather. There was a Bang and Olafson TV situated to the left with a minibar beneath it next to a wooden desk, a fireplace in the corner with a large mirror over it going all the way up to the ceiling, a cozy living room ensemble to the right (sofa, chair and coffee table), a dramatic chandelier hanging in the center with enough room underneath it to accomodate four or five couples mingling, this would have made a great party room, too bad I didn't know many people in Rome. ;) There was also an assortment of buttons that turned on and off a variety of lighting combinations. The entire room was swathed in red fabric with gold leaf crown molding throughout the room. It was also very ornate in furnishings with gold accents in lighting sconces and wainscotting.

Bedroom

From the living room facing back the way I came in I could go back down the hallway toward the bathroom or directly into the bedroom which was seperated by a large opening that looked like a large 4-door opening but without the doors. The one draw back to this room which I felt rather odd was the two twin beds pushed together to serve as a king bed and then made up with king bedding so the illusion is one big bed, only the headboards give it away but are not noticable immediately. This room was also very red and was a decent size with sufficient walk around room on all sides of the bed. There was also a window here with heavy drapes and a lamp over bedside tables on either side of the bed with the lamp on the left having a dimmer switch. the focal point of this room wasn't apparent at first unless you notice an odd remote control hanging from a hook to the right side of the bed. Upon pushing the button, a television rises from a large wooden chest at the foot of the bed which as a guy, I find pretty cool loving gadgets of all sorts and this is by far the coolest gizmo I have seen in a hotel room, even though I did not turn the TV on, I made it go up and down several times. ;)

Location

The hotel is fairly conveniently located with several dining options about and is about a block away from the Hard Rock Cafe for those of you who collect T-shirts from your travels (as I do). It is also about a 8-10 minute walk from the Trevi Fountain which was a really nice sight and is smack in the middle of a lot of shopping and stores although I got the feeling that better deals were to be had elswhere and away from the touristy location of these shops.

Overall Impression

I was very impressed with my stay considering the entire stay was based on awards and during what appeared to be a large conference. I will definately be back and hopefully get the same room or better, I just wish they would have king beds in rooms like this, this wasnt exactly a business room and more like a leisurely stay type of room. I will post on the St. Regis Grand Hotel next.

As a continuation of my previous post, my third night was at The St. Regis Grand Hotel 'just because', even though I was more than happy at the Westin Excelsior, I wanted to try both, to say I've been at both properties and give an objective opinion when asked about preferences. I used a 10/2 cat 6 free night promotion for my stay here and while lovely and upgraded and given excellent service by the concierge, I enjoyed the stay at the Excelsior slightly better due to the room upgrade to a suite.

Lobby and Check-In

Walking into the St. Regis, you immediately feel that you are in a very classy hotel, from the cars at valet to the attire of the clientele, it does feel a bit more upscale than the Excelsior. The check-in process was very easy and as a platinum, I was upgraded to a junior suite on the 8th floor (#808). I was asked for my choice of platinum amenity and from the standard European card, this time I selected a bowl of fruit. The front desk staff member introduced me to another staffer who showed me to my room. Within 5 minutes my fruit bowl arrived and 20 minutes later a different staffer showed up with another fruit bowl but I explained I already had one.

Entryway

Upon entrance, I stepped into the living room which had high ceilings, a window directly in front and a door to the bathroom to the right.

Living Room

The decor was newer than the Excelsior it appeared although the color scheme wasn't to my taste. The room was more muted in tones and had distinct crown molding throughout rather than the gold leaf ornate of the Excelsior. There was a TV in an armoir a desk to the right and a couch, chair and coffee table to the left. The size of this room was roughly half of the size of the living room at the Excelsior. Walking further into the room you saw the bedroom to the right.

Bedroom

The bedroom was a decent size and had an alcove over the headboard area of the bed with indirect and halogen lighting on separate switches to create different ambience tones. There was also another entrance to the bathroom next to a second desk and there was a small closet area next to the bed. This was an actual king bed and was very comfortable, quite 'heavenly'. There was also a Bang and Olafson TV with a very good picture although I always find myself watching the SPG channel (to see where I want to stay next perhaps). there wasn't much of a pay TV selection however.

Bathroom

The bathroom here was all marble with a separate shower (dual shower heads) and tub and was longer rather than wider, it also included a bidet but I found it unusual that for a room this size, there was only 1 wash basin across from an empty area (to place bags perhaps) that would have served perfectly as a second wash basin. The countertop area was also rather small and I feel that a stay longer than my 1 night here would have been a bit cramped especially with more than one person in the room. The bath toiletries were definately an upgrade with shampoo, conditioner, bath gel and body lotion by Aqua di Parma.

Overall Impression

I definately will give the St. Regis high marks for their recognition of platinum status, platinum amenity, nice room upgrade and great service by the concierge for dining suggestions and business assistance although Internet was down throughout the hotel during my stay here and I had to walk about 10 minutes to an Internet cafe. There was also a great restaurant nearby called 'Target' (walking distance) that was a lively atmosphere as well as great food. Breakfast buffet was actually very reasonably priced and an excellent assortment. I would call my total Rome adventure a complete 'Platinum Success' even though it was my very first trip as a platinum, so I hope this continues...so far so good. :)

Had two great stays at the Sheraton Four Points Darling Harbour Sydney recently. First stay: paid (one night) and points (one night), upgraded to a Cockle Bay suite. Great view of Darling Harbour. Second stay: points (one night), upgraded to a City view suite.

The staff at this hotel was terrific, plat amenities offered, concierge desk was very helpful. I highly recommend this place and the location's great too.

I'll be back with the family in March so I'll get to check it out as a Gold too :(

Westin Europa and Regina, Venice
upgrade to a suite "Venetian style" facing Canale Grande, welcome gift (amenity choice) - all provided automatically: I didn't have to ask for.

St Regis Rome
Upgrade to a Junior Suite with Butler service, welcome gift (amenity choice) - all provided automatically: I didn't have to ask for.

Westin Excelsior Rome
Upgrade to a large Suite facing Via Veneto, welcome gift (amenity choice) - all provided automatically: I didn't have to ask for.

Hotel Gritti Palace, Venice
upgrade to a suite, welcome gift (amenity choice) - all provided automatically: I didn't have to ask for.

Hotel Danieli, Venice
upgrade to a suite facing Canale Grande, welcome gift (amenity choice) - all provided automatically: I didn't have to ask for.


and two stays in the last year

Schloss Fuschl
upgrade to a room in the castle - all provided automatically: I didn't have to ask for. Great service.

ArabellaSheraton Jagdhof
upgrade to a large room (Juniorsuite?) with balcony, welcome gift (amenity choice) - all provided automatically: I didn't have to ask for.

on all 3 stays i had in the last 6 weeks in spg properties i received upgrade to junior suite or higher.

last stay was sheraton moscow - upgraded to junior suite.

dp

Well I just stayed for 3 nights at the WDW Swan Hotel in Orlando.

Didn't get a suite, but a nice upgrade to a executive floor, nice king size room with a good view and no problem with the access to the lounge, also got my welcome amenity ( 500 points) which have also already been posted.

But I had to ask for everything. Also had no problem of securing a late check out even the hotel was totally full and they had quite some problems. Overall pretty satisfying.

Not even a Platinum, but I was upgraded to the Presidential "WOW" Suite at the W San Diego. After stepping foot in the room, there is no doubt why it is called the "WOW" suite. Definitely the coolest hotel room I've ever stayed in. My business travel companion is a big Marriott guy and said after seeing my suite he will be Starwood from now on!

Got a huge suite (room 510) at the Westin Grand in DC last week. So far it's been an excellent year for upgrades. If fact I'm 5 for 5 for upgrades on the 3/1 free weekend promo nights as well. Can't beat that for award stays.

As a continuation of my previous post, ...

Great reports...thanks!

I was upgraded at the Westin Grand in DC a couple of weeks ago as well. To room 410 (you were probably there same time as me). Big convention in town that week though - 30,000 odd orthopeadic surgeons. Had to use SPG guaranteed availability to even get a room in the city.....

Hotel Mardavall, Mallorca/Spain
upgrade to a Junior suite with Ocean view and balcony, welcome gift, welcome drinks, water, fruits. All provided automatically: I didn't have to ask for it.
Impressive hotel.

If fact I'm 5 for 5 for upgrades on the 3/1 free weekend promo nights as well. Can't beat that for award stays.

Similar experience here, been upgraded on all of my free weekend stays:

Aladdin Las Vegas - Strip Suite with a decent view
Sheraton Bal Harbour, FL - Garden Villa, big room, 2 bathrooms, patio etc
Westin Boston - Corner Jr. Suite with great views of Boston

Recent Upgrades:

Versaille Trianon Palace - 2 room suite with view of Versaille Palace
Westin Dublin - another great 2 room suite (rm 120) with views looking up Oconnell St. and towards Temple Bar.

One room suite, private balcony with jacuzzi overlooking the pool & ocean ^

No amazing upgrades to report here.

Most recent stays at:

Wild Horse & Pass (No upgrade)
Westin Century Plaza (No upgrade)
Sheraton Gateway LA (Studio Suite)
Westin Seattle (Club Floor)
Sheraton Seattle (Tower Floor)

Using one of my free nights that was going to expire at the end of the month.

Was upgraded to a "luxury suite" which was very nice. Didn't even have to ask.

Kitchen, huge bathroom, separate seating room area, balcony overlooking the ocean, and a nice bottle of wine to top it off.

Used my free weekend nights that are about to expire end of this month.

Sheraton Suites San Diego
Upgraded to Club floor, got 2 free drinks each night and free Internet. But parking is no longer free for Plats. It's $20 a night.

W San Diego
No upgrades at all. They were pretty full, the manager said that normally they upgrade Plats to the Kool Korners.

W Westwood LA
Had to pay extra points for the Urban suites during booking, but was upgraded to the Cyber Suites. Very nice and roomy place. However, nothing is free in this hotel, except the soap and shampoo.

Free nights, can't complain. Thank you *Woods!

Wonderful three night weekend suite upgrade at NY St. Regis. The amenity was dipped strawberries, excellent. Only issue was that hotel said plenty of availability for free weekend stays while website said none. If SPG says no availability, call hotel.

Upgraded to suite in Westin Kyoto. Platinum recognized at check in. Lounge was small and service wasn't great.

Sheraton Grand Tai Ping Yang (Shanghai)
Upgraded to the Preferred Guest floor only (same type room I booked online)
My office here also called the Westin Shanghai and was told one level room upgrade only, regardless of availablity of better rooms at least they grant access to their club lounge. The Sheraton does not allow use of club Facilites even if your Platinum (I am). Disregard the back of the Platinum Card saying Best room in the house. In Shanghai it means nothing.

I have spent about 40 nights at Westin Buckhead in the past 6 months, always getting a nice club level room with access to one of the best lounges in the program. My last couple of stays I have received a two room suite and a three room suite which was incredible. Good things come to those who are patient. :)

My best upgrades are...

St. Regis LA - Consistently received the Executive Suite which is about 900 square feet including a living room, dining area, huge bathroom, large bedroom, and three balconies

W LA - Cyber suite, which is a HUGE living room, Huge Bathroom, large bedroom, and HUGE den

Westin San Diego - Senator's Suite. Two Story room with double doors. Bigger than most Southen Cal apartments, 2 fireplaces, valuted ceilings, dining room, jacuzzi, etc.

St. Regis DC - Huge Luxury suite with Jacuzzi tub

Sheraton Grand Tai Ping Yang (Shanghai)
Upgraded to the Preferred Guest floor only (same type room I booked online)
My office here also called the Westin Shanghai and was told one level room upgrade only, regardless of availablity of better rooms at least they grant access to their club lounge. The Sheraton does not allow use of club Facilites even if your Platinum (I am). Disregard the back of the Platinum Card saying Best room in the house. In Shanghai it means nothing.


Don't agree totally, you might wanna try the St.Regis in Pudong, I was staying and was very well treated as a Platinum Preferred Guest, got a very nice upgrade to a Suite, really liked it a lot

Spent the long Easter weekend (four day break in the UK) in Germany. This was a family holdiay (at 32, it's been a while since I've had one of those), but my parents were visiting from Aus. Both I and my borther are platinum, so we booked two rooms at each hotel in our names, and gave our parents one:

Westin Grand Dresden

Fantastic hotel overlooking the river and the old town (although it's not really that old, but has been rebuilt since WWII).

Room 1

Upgraded to a huge suite with two bathrooms and separate study. Platinum amenity offered.

Room 2

Apologised *profusely* that there were no more suites available. Upgraded to a river view deluxe room. Platinum amenity offered.

Westin Grand Berlin

Nice hotel with great service. Both these rooms were on a €112 rate !

Room 1

Upgraded to a junior suite on the fourth floor overlooking the internal garden. Platinum amenity offered. Butler service available.

Room 2

Upgraded to a large corner suite overlooking the internal garden. This was one of their top named suites, included two plasma screens (one in bedroom, one in lounge). Butler service available.

Sheraton Bloomington (MSP) - Stayed here a few times, only one suite upgrade and that was after I was given keys to a room that had a room service tray in front of the door. I didn't enter (didn't know what I'd find) so they upgraded me to a "Cabana Suite". They overlook the pool (indoor) and have either a veranda or a jacuzzi in the room. No high speed internet in these rooms.

W City Center (Chicago) - Had a great stay. Was upgraded to a suite but it wasn't ready when I checked in. They finished "styling" (cleaning) the room and the whole process took 20 minutes. The room was OK...seperate living room...the usual W style.

St. Regis Aspen - By now we all know the St. Regis Aspen has stripped away any and all Plat benefits. I did receive a nice room on the 5th floor (4th is the Alpine floor). Nice view of Ajax but no balcony. I did enjoy the "shuttle service".

1) Upgraded at the W Hotel Chicago Lakeshore Dr., did not have to ask. This was my first time ever staying there. The next two times I stayed I did not get an upgrade. Same happened to a coworker. We have come to the conclusion that at this hotel they upgrade first timers who have Platinum status to get you to stay there again, then no upgrade after that :mad:.

2) Upgraded at the Westin Chicago Michigan Ave, did not have to ask. This is my second time there as a Platinum member. Staying there right now actually :p. My first time I was not upgraded. Opposite of the W now that I think about it. :confused:

Our upgrade success stories:
Palace San Francisco - upgraded to a beautiful two room suite 5 out of 6 times.
Westin Maui - upgraded to 2 bedroom/2 bath presidential suite, huge living room, grand piano! and complimentary access to concierge floor for 2 of our kids. Unbelievable.
St.Regis Grand Rome - two room suite.
Grand Florence - large junior suite with a view of Arno.
Prince de Galles - champage suite with view of Eiffel Tower, only once however out of 5 stays.
Park Lane Sheraton - two room suite upgrade with view of Green Park 5 out of 6 times and a junior suite the other stay.
St. Francis San Francisco - two room suite.
Westin South Coast Plaza - two room suite with two bathrooms, last 3 visits.
Century Plaza - Huge suite with bedroom, 2 baths, huge living room and dining room and amazing city views of Los Angeles (we could actually see them).
Westin Bonaventure - large suite.
Sheraton Music City - large corner suite once out of two visits.
Westin Long Beach - deluxe room with view of Queen Mary.
Sheraton Anaheim - two room suite.

Platinum Amenity not a problem 95% of the time.

Overall, we will continue to maintain our Platinum status. We feel it is worth the extra effort to frequent Starwood properties.

This may be slightly off topic...Can I expect an upgrade as Platinum at Sheraton LAX when the room is reserved by a Business Preferred member with my name on the reservation and Platinum status noted.

This may be slightly off topic...Can I expect an upgrade as Platinum at Sheraton LAX when the room is reserved by a Business Preferred member with my name on the reservation and Platinum status noted.

Continuing off-topic, but maybe you can get it back on after your stay. Unless the room is in your name and you're paying for the room, there is no upgrade entitled to the business preferred member because of your platinum status, but YMMV.

Not even a Platinum, but I was upgraded to the Presidential "WOW" Suite at the W San Diego. After stepping foot in the room, there is no doubt why it is called the "WOW" suite. Definitely the coolest hotel room I've ever stayed in. My business travel companion is a big Marriott guy and said after seeing my suite he will be Starwood from now on!
Wsa it the one with the plasma TV ?

This may be slightly off topic...Can I expect an upgrade as Platinum at Sheraton LAX when the room is reserved by a Business Preferred member with my name on the reservation and Platinum status noted.
The Sheraton Lax has one of the most consistent track record for Platinum elite upgrades and one of the most compliant I have ever seen at Starwood systemwide.
They usually include complimentary breakfast.
If your platinum number is on there I think you will do fine.
You might call the hotel reservation manager if their is some confusion as to if they can access your acct info and name on the reservation.
Sadly though they have removed all music systems and mini bars from all rooms and suites.I now go to the Westin or others when in the area.

The Sheraton Gateway LAX had a good record several months ago, but this Plat. who does 12-15 stays/yr. there has run into a period of having to plead and beg for what used to be offered affirmatively: the corner suite u/g. I think that there has been the inevitable turnover in staff who do room assignments and that may be the reason for the current "dry spell" Coincidentally, I always receive an email from the property several days before my stay offering me the chance to "buy" my way to a suite for $50/night.

Have had two consecutive pre-blocked suite u/gs on free weekend stays at the Westin Santa Clara -- previously a hard one to crack because of the small # of qualifying suites available. So it's evened out.

double post.

[QUOTE=777 global mile hound]The Sheraton Lax has one of the most consistent track record for Platinum elite upgrades and one of the most compliant I have ever seen at Starwood systemwide.
They usually include complimentary breakfast.
QUOTE]

Complimentary breakfast at Sheraton LAX? Is this a Platinum benefit? I received a suite upgrade and lounge access, but there is no breakfast served at the lounge on weekends. :(

Complimentary full breakfast (buffet) at Brasserie has not been a Platinum amenity at the LAX Sheraton Gateway. Platinums are entitled to lounge privileges but, the lounge may be closed on weekends if low occupancy. In that case, it's at the hotel's discretion to offer bkfst in the Brasserie which has happened. Also, there are sometimes promotional weekend or weekday rates which include it -- but not merely on a/c of Platinum status. That said, Brasseerie offers a great breakfast with plenty of fresh fruit and a variety of other items.

hi

have been upgraded in westin bkk to a suite.
have been upgraded in SGS in Phuket to a suite
have been upgraded to a suite in tokyo westin.

asia is nice for upgrades.

dp

Essex House, NYC
late-April
upgraded to a PARK-VIEW SUITE upon arrival

excellent room :)

(and Angelina Jolie happened to be staying at The Essex House that week too - paparazi everywhere when you stepped out onto Central park South!) :eek:

Got the "Chairman's Suite" at the Westin SFO airport last night... I've gotten a few of these huge suites lately, kind of funny when I'm only there for 6 hours to sleep!

Edmonton Westin

Stayed 20 nights there last year and even though its always busy, those folks really made an effort. Once I reached Plat, the upgrades were automatic. Very helpful group - they make a point of making personal connections with their customers.

When i checked in I found that the staff had already preassigned me to a suite on a high floor - huge two room suite 1 and 1/2 bathrooms - nice view!

Good job Westin.

My upgrades in the last few months:

Westin Sydney : UG to an Executive Suite on the 27th floor with access to the lounge. Beautiful room
Sheraton Perth : UG to exec club access. Room on Preferred Guest floor
Sheraton Buenos Aires : UG to a corner suite on Exec Floor. Beautiful room
Sheraton Montevideo : UG to a suite on Exec Club
Sheraton Libertador : Pseudo UG to Exec Floor...which is an upper floor but no lounge in this hotel.
W Times Square : UG to a Suite
Westin Berlin : UG to a suite

Not many suites at this property, so I only get a suite about 10-20% of the time. The usual upgrade is to club level with one of the best club lounges that I have had the opportunity to avail. On my stay last week, however I was given an envelope on check-in which contained a "thank-you" gift which was a $25 gift certificate for Lenox Mall accross the street. Very unexpected and a very nice gesture. :)

Hotel Bristol, Vienna: 1 night, cheap rate from SPG.com. UG'd to beautiful mini-suite with balcony. Also granted a 3PM checkout.

Westin Excelsior Rome: 7 night award stay. UG'd to a luxury room, HUGE, with a fantastic view. In addition to standard amenity offered, received a welcome bottle of wine and a boxed collectors book on rome from the GM. Late checkout not needed, and not requested.

Westin Excelsior Florence. 1 night award stay. UG'd to penthouse room with a big patio and King bed. Granted a 3PM checkout.

3 hotels where I truly felt the service was beyond what I hoped for or expected.

Recent stays with my plat. wife:

LAX Sheraton Gateway 5/1 enroute to Fiji - award stay - upgraded to a "studio suite" - no plat. amenity offered
LAX Sherston Gateway 5/8 returning from Fiji - award stay - upgraded to a "corner suite" - no plat amenity pffered
Sheraton Crystal City 4/30 enroute to Fiji - paid stay on cheap rate - no upgrade and nothing but lies about the room and about their breakfast policy in lieu of the closed lounge - amenity offered and points posted.

Recent Stays

LA Westin Bonneventure - nice suite high floor
Whistler Westin - booked three rooms - all three upgraded to 1 bed suites!
wow wow wow - while it is slow season there - they sure did not have to do this!

For all the flack the Sheraton NY Hotel & Towers gets...

The hotel was sold out (and most others in the area as well), so I called the Plat desk to have them force availability. Was expecting some dingy old room. Instead I got upgraded to a full two-room suite with 1.5 baths. :) Excellent!

MUC ArabellaSheraton Grand
upgrade to an Executive room and welcome gift (fruits) already waiting in the room.

It took a bit of cajoling on my part, but got a very nice 1BR suite on the 9th floor (Club Floor) for a weekend stay at the Sheraton Russell in NYC last weekend.

I asked if there were any platinum suite upgrades available when checking in, the clerk immediately said they were "sold out". I said "really? That's too bad" and mentioned that I heard the hotel really took care of Plats. She asked how long were were staying, I said "only 2 nights", and the suite appeared.

Great on the clerk for producing the room, not so great that I basically had to push her into it.

The Russell is an older hotel, in an excellent location at 37th and Park. ^

room 1113- a very large sized two room suite. It's probably regular rooms combined. Two enormous bathrooms with flatscreens over the tubs too. And I didnt even have to ask for it...

ArabellaSheraton Grand Munich: upgrade to Junior Suite
ArabellaSheraton Bogenhausen Munich: upgrade to Electra Suite

Success at the Four Points in Panama City on a 5 night stay. Upgraded to a 2 room suite (1.5 bathrooms) with large dining table on the 5th floor (January 2005).

Sucess at the Sheraton Old San Juan in Puerto Rico on a 16 night stay (May 2005). Upgraded a 2 room suite (one bathroom) on the 3rd floor facing the marina with a tiny terrace.

Sheraton Algarve: upgraded 2 a suite with upper and lower floor. Quite nice.
AS Grand Munich: upgraded 2 a (fantastic) suite on top floor!!!
Sheraton Belgravia: upgraded to a suite. Excellent service

The other thread should be used for problems only to keep it clean. Use this thread to report hotels that treat platinums above and beyond what they are req. to do

St. Regis in LA - Huge Executive Suite
W in LA - Cypersuite
Century Plaza - Penthouse Suite (1100 square feet)
Westin San Diego - Senator's Suite (2 floors, jacuzzi, full bar, dining room,etc.)
St. Regis in DC - Huge Executive Suite with Kitchen

I booked a room for my parent's 40th anniversery at the St Regis NYC using an SPG50 certificate. I called one day prior to their arrival to set up payment for the room and I told the desk attendant about the anniversary. The following evening, my parents were upgraded to a large suite with two bathrooms, fresh roses, champagne, chocolates, etc.

I will be sending the St Regis a letter thanking them for the great treatment and will specifically mention Michael Y., who was great on the phone and went out of his way to ensure that my parent's stay was first class.

Staying here this week. Upgraded to a mini suite with a balcony. Nice size room compared to others in the hotel, though the bathrooms are very similar in decor. Also given a choice of premiums including a points selection.

Thanks SPG.

I just returned from a 4 night stay at the Prince de Galles in Paris. I had booked a deluxe room using points for 50% of the rack rate. The night before, I printed up my confirmation from SPG.com and saw they had upgraded me already to a deluxe suite. When I arrived, the front desk clerk was very friendly. He told me I had been upgraded. However, the room wasn't ready and after a few minutes of huddling with another front desk person, I was informed that I had been upgraded even further, from a Champagne Suite to a Corner Suite. I enjoyed a very lovely suite which consisted of a large entry with double doors leading to the living room. There was a decorative fireplace in this room. A bathroom with shower and a separate dressing room with a large closet off the entryway. The bedroom had another large closet and connected to a lovely marble bathroom with seperate shower and bathtub. Bathroom had wonderful Hermes bath amenities. The suite overlooked Avenue George V. Needless to say, it was a wonderful stay. Offered an amenity upon check-in. Chose the wine. Thank you Prince de Galles and thank you SPG Platinum.

I just came back from Saigon, bangkok and Tokyo.

Sheraton Saigon
Upgrade from standard room to 1 bedroom suite (Use 50% off certificate)

Westin Bangkok
Upgrade from Standard room to 1 bedroom suite ( use discounted award nights - 6000 points for 2 nights)

Westin Tokyo
Upgrade from Standard room to 1 bedroom suite ( use BRG, so only 22,000 yen per night)

All hotels mentioned above gave us generous upgrades, services and exellent executive lounges.

W Hotel in San Francisco, Staying on an award night. At the 25% plat rate from a few months ago no less. Put us up in a massive suite on the top floor with a flat-screen. It was my tenth stay at that hotel which helped.

Upon checking in the staff was very apologetic that they were out of suites (2 or 3 of the PLTs in our group had already checked in and did indeed get suties), but that they had upgraded me into a Family Studio w/2 bedrooms & 2 full baths. I received 3 phone calls during our stay from different managers apologizing for not having a suite for me, as well as at checkout and one other time I was chatting with a front desk mgr on duty. (One night paid, one night award)

Upgraded to an Urban Suite on a 2 night stay. No need to request the PLT upgrade, they had already taken care of it before I checked in. (One night paid, one night award)

Checked in last night to the W Hotel New Orleans rather late around 11:30. Front desk already had my W Suite assigned to me and a welcome letter and my room keys prepared for an expidited check in. Very friendly front desk staff as opposed to the rudeness I've experience at the W San Francisco.

Suite is a very nice 2 room suite with a combo living room/dining room to the left of the entry foyer and the bedroom to the right. There are two bathrooms, one for guests and the bedroom bath. Wonderful views of the casino and river.

I'm here for 6 nights on a 4 paid 2 night free promo so I'm actually surprised that I got this room because in my past experience, on longer stays the probability of an upgrade diminishes. The front desk guy did mention that they had 250 checkouts that day however so I'm sure that helped. :)

Checked in last night to the W Hotel New Orleans rather late around 11:30. Front desk already had my W Suite assigned to me and a welcome letter and my room keys prepared for an expidited check in. Very friendly front desk staff as opposed to the rudeness I've experience at the W San Francisco.

Suite is a very nice 2 room suite with a combo living room/dining room to the left of the entry foyer and the bedroom to the right. There are two bathrooms, one for guests and the bedroom bath. Wonderful views of the casino and river.

I'm here for 6 nights on a 4 paid 2 night free promo so I'm actually surprised that I got this room because in my past experience, on longer stays the probability of an upgrade diminishes. The front desk guy did mention that they had 250 checkouts that day however so I'm sure that helped. :)
Great to hear about the W in New Orleans Platinum recognition.
It has been a consistent winner over the years on and off Flyertalk amongst the Starwood Preferred Guest customers I network with or monitor online.
Elite or not.
My own experiences there have also been overwhelmingly positive
Mr.Sulzmans excellent past management approach and culture he created there lives on evidently at the W New Orleans.

I would be very interested in knowing when you took your last stay with the W in San Francisco regarding the difficulty you experienced at the front desk.
Thank you for your post on Flyertalk

Just found this thread so here goes this years efforts:

Upgraded to Executive suite at Sheraton Singapore late Dec
Upgraded to Exec Level room at Sheraton Toronto in Jan
Stayed in Park Lane hotel in London several times in Jan. Upgraded to 2br suites which were bigger than my apartment.
Upgraded to Ambassador suite in Rome in April
Upgraded to top floor Junior Suite with balcony at Sheraton Oporto in May
Upgarded to Executive Suite at Sheraton Dubai Creek
Every time I stay at Sheraton Skyline am upgraded to Exec room
Upgraded Sheraton Hyde Park Sydney to Park View Exec room
Upgraded Sheraton Towers Hong Kong to Suite with no view

Stayed at the Sheraton Commander in Cambridge, MA a few days ago. I was upgraded to a 2-bedroom suite! Large LV, two bedrooms with a queen size bed in each, and a rather small bathroom but with a whirlpool tub. ^

This is now 3 upgrades on 3 stays, although the first two times they put me in 1-bedroom suites with two double beds in the bedroom.

Received the following on recent award stays in Israel:

Sheraton Tel Aviv Hotel & Towers - 2 separate one night stays upgraded to tower room.

Jerusalem Plaza Sheraton - Upgrade to a 2 room suite with 2 bathrooms and 2 balconies.

Sheraton Moriah Dead - Upgraded to a garden suite on ground floor with direct access to the dead sea and 2 lounge chairs outside.

Herods Vitalis Spa (Eliat) - Upgraded to one of the nicest suites in the hotel. The "castle", with the biggest balcony I've ever seen, seperate bedroom and living room, vibrating adjustable massage beds, and a huge jacuzzi tub. Simply Outstanding!

P.S. All properties provided fruit and chocolates in the room and Tel Aviv and Herods had great lounges with food and alcohol.

Sheraton La Caleta, Tenerife
Upgrade to Deluxe Suite with premier ocean view.

I had three wonderful experiences in Austria:

Schloss Fuschl - upgrade to a beautiful room with a magnificent lake view, platinum amenity was a Lake Fuschl Torte, wnderful

Hotel Goldener Hirsch - Salzburg, small hotel with 50 rooms, upgraded from standard room to a beautiful one bedroom suite, marvelous, platinum amenity was a small bag of "Mozartkugel"( chocolate), besides Preferred Guest members get half a bottle of Austrian red wine.

Hotel Bristol - Vienna, hotel opposite the Opera in the best location. Booked standard room, got upgrade to a opera suite with balcony and view to the Opera, the Suite was huge and equipped with tons of electronical equipment. Rack rate for this suite was US$.2500. Platinum amenity was a bottle of chilled champagne.


All these hotels are part of the Luxury collection and they treat platinums very well. I had to ask for nothing. Overall my best experience as a plat

Westin Palace Madrid June 27-July 4 upgraded to an executive suite with seperate oval living room, dressing room and huge bedroom. Two seperate marble bathrooms one with seperate stand-up shower. Beautiful Room!! ^

A newly minted platinum and decent upgrades at:
Le Centre Sheraton Montreal Canada day sale rate - exec level room with lounge
W Montreal - cozy room (closet) booked - wonderful room given.

Le Centre Sheraton Montreal Canada - Spent three weeks at this hotel beginning during the week prior the F1 Grand Prix weekend. Booked a Club Level Room and was given the same. For the final two nights I inquired about the possiblity of an upgrade to a suite if available since I had family joining me--the hotel graciously accomodated by providing a two room suite. ^

Feel free to read more about my experience here (http://www.flyertalk.com/forum/showpost.php?p=4253480&postcount=33) as part of the Starwood in Montreal (http://www.flyertalk.com/forum/showthread.php?t=173222&page=1&pp=15) thread.

Did they give you breakfast?


Upon checking in the staff was very apologetic that they were out of suites (2 or 3 of the PLTs in our group had already checked in and did indeed get suties), but that they had upgraded me into a Family Studio w/2 bedrooms & 2 full baths. I received 3 phone calls during our stay from different managers apologizing for not having a suite for me, as well as at checkout and one other time I was chatting with a front desk mgr on duty. (One night paid, one night award)

2 rooms on award (25% off Freddies deal.) The UPG was to a corner king 5406. Nice enough room but a little small, as previously reported by many in this forum. The second room was a double bedded room on 26th floor, so not UPG'd. Probably should have done the Westin Times Sq instead.

Arabella Sheraton Grand, Munich, Sat 9 July, one night. Booked the cheapest room online @ 114EU, got a club/tower room that while not a suite was quite posh. I asked for a bottle of wine as my amenity but it never arrived. Since I was starting to feel a little sick during the train ride there, I didn't really care about it and never mentioned it at checkout. I think whatever it is came from some dodgy bar food the night before. Anyway I did not ask for a suite and didn't really care if I had one or not as my plans were to have fun in Munich and not sit around a hotel room, Norwalk virus (or whatever) or not :)

Indeed, I had forgotten that the Sheraton Belgravia is the only London hotel, who was pleased to see me as a plat and had preblocked a suite for me.

Sheraton Park Lane also always preblocks a suite for me when I stay there. In fact when I had to amend a booking and check in a day earlier (and called that day) they apologised that they wouldn't be able to give me a suite.

However by the time I checked in they had found a suite for me.

Sheraton Frankfurt Hotel & Towers - Always upgraded to a Club Room.
Arabella Sheraton Dusseldorf - Always upgraded to an Executive Room.
Sheraton Brussels Hotel & Towers - Upgraded to a Club room and once to a Tower two room suite.
Sheraton Brussels Airport Hotel - Upgraded to a Club room and once to a one room Junior suite.

Both the Sheraton on the Falls and Sheraton Fallsview have been very good to me. At the Sheraton on the Falls, I am two for two stays - both times to a beautiful fallsview suite. My first stay was off-season, and they upgraded a $69 city view room to a 800 square foot corner suite with jacuzzi, fireplace and direct view on the falls. My second stay was a reward booking during high season, and I received a bi-level, 1140 square foot suite with two fireplaces, two baths and a view of the falls. Obviously, I was very pleased with both stays.

At the Sheraton Fallsview, I am running three for three stays. Two paid stays at approximately $80 each during shoulder season were upgraded to residential / executive Fallsview suites (beautiful kitchen, jacuzzi and glass shower, large windows overlooking the falls, approximately 750 square feet). One reward stay during high season was also upgraded to the same caliber of suite.

Needless to say, both properties come highly recommended for Plat members.

CH

W Hotel in San Francisco, Staying on an award night.
At the 25% plat rate from a few months ago no less. Put us up in a massive suite on the top floor with a flat-screen. It was my tenth stay at that hotel which helped.
As I predicted early on this hotel is coming back with a new found revitalized energy and commitment. The W SF had a management change this year.
Other reports in other SPG threads are also highly positive with service as well

In all my years past staying at the W San Francisco as a Platinum on revenue or not I have never seen what the inside of a suite here looks like let alone have the opportunity to stay in one.Many a high floor corner room though.
Which are very nice guest rooms.

I will be coming back again as the news continues to be overwhelmingly positive at the W San Francisco.
I look forward to what seems like a more consistent and dependable experience we can all rely on as SPG guests
Cheers
Thanks for the post and update..............

When I was plat I was given a suite at:

Westin Kierland Scottsdale Arizona

Westin Mount Tremblant

I am fortunate in that I get upgraded to suites often ... definitely keeps me a *wood Plat.
Florence .. both the Excelsior and the Grand upgraded me to awesome suites.
Venice .. the E & R upgraded me to a huge two bedroom suite with a canal view.
NYC .. the St Regis and the Sheraton Hotel & Towers upgraded me to 2 bedroom suite.
Chicago ... the Westin River North and the Westin O'Hare have always upgraded me to suites (I've stayed at both often). The one time that I stayed at the Sheraton Hotel & Towers, I was upgraded to a 2 bedroom suite.
Many other upgrades too numerous to mention. (Along with some pretty crappy rooms).

This post is starting to make me think that my wife married me because I'm a plat. :D
To paraphrase Mel Brooks from History of the World Part I, 'It's good to be a Plat.'

KAMP Hotel (Helsinki):
Upgraded to a jr suite. very nice but rather small in size. Aminity was disappointing ($10 minibar credit!, fruit basket, local gift) but no points. The hotel had no lounge like Sheraton Towers, so there is no free snack&drinks.
Overall: positive experience.


Sheraton Heliopolis Cairo:
Upgraded to a suite. Nice but nothing fancy. No bathrobe! Bathroom aminities were basic. No aminity was offered but the lounge made it up for that. Free snacks, drinks and breakfast.

Westin Detroit Metropolitan Airport - I booked a regular room about 30 minutes before I arrived since I had to change hotels due to an emergency. When I arrived, they upgraded me to a nice suite even though I did not request it. This is the nicest *wood property in the Detroit area that I have seen ^ , unfortunately it is a long drive to where I need to be when I'm in town.

I was upgraded to the Urban Suite at the W Chicago Lakeshore. The staff there is very friendly and helpful. :)

Upgraded at Palace Hotel In San Francisco last Sat night to a 2 room suite on 3rd floor. Staff was great, friendly and very courteous at checkin. Took the $10 off at restaurants for the amenity since we would be eating the (expensive and expansive Sunday lunch buffet) Both room and meal was great although i ate too much at the brunch; it was hard not to with so many good selections....

26 stays at starwoods this year (not including award stays) and i got my first upgrade to a suite.....at the four points minneapolis on industrial blvd.

granted i have gotten some deluxe rooms (sheraton bloomington) and some "junior suites" at the westin "times square." but, this is my first suite.

wow.

i guess this reply can be considered a platinum upgrade success and an-almost-complete platinum upgrade failure report, as well.

I continue to get upgrades from Starwood, without asking.

Westin Bonaventure LA - about 15 stays, always get a Tower Suite (2 room suite) - almost always confirmed in advance, showing on the website

Sheraton San Diego Hotel/Marina - 2 stays, first time got 2 room suite (somewhat dated), last week got the 2nd best Suite in the hotel (a "specialty" suite not technically available for upgrade) - both showed on the website in advance

W Hotel San Diego - Last night got Kool corner, prior stay got no upgrade, one before that was also Kool corner - showed on the website in advance

I continue to get upgrades from Starwood, without asking.

not bad. however, i am differentiating between a suite upgrade and an upgrade to a better room than booked. maybe i am off-base.

until the suite upgrade listed above, i was batting a solid 0% in my minnesota stays this year, which is the bulk of my close to 30 all-in stays in 2005.

i am 0% at both the sheraton bloomington and sheraton in minnetonka in terms of suite upgrades (probably about 15 stays combined in 2005). i am now 33% at the 4 points on industrial blvd (1 out of 3).

Recently got THE PENTHOUSE of the Atlantic in Ft Lauderdale. I had contacted the hotel a week before my arrival and spoke to the front desk AND the concierge to let them know I was coming with my friends to celebrate a milestone occasion (i.e., a 30th b-day and a promotion). To my pleasant surprise, I was given the penthouse with 2 rooms, a HUGE private terrace, 2 full baths w/ jacuzzi, a full kitchen and a 6 person dining table and a spare "office" which could've been easily turned into another bedroom.

We also received complimentary bottle of champagne and chocolate covered strawberries.

Needless to say, they went above and beyond my expectations and my friends and I have vowed to make The Atlantic our annual 4th of July trip!

got my second upgrade to a "suite" in 30-35 stays this year (including award stays). i put suite in quotes becuase the kiosk at the sheraton boston said i was assigned an "execuite suite." i've stayed at this property before and i think they have a loose definition of the term suite. ;)

i think an accomodation has to have a seperate non-bedroom room to be considered a suite. the room i got at the sheraton boston is a room no larger than a basic room at any other property (except NYC maybe) with a small kitchenette (sink (which dripped all night) and mini-fridge). does the small kitchenette make my room an executive suite? who knows.

i do LOVE the sheraton kiosk, however.

Didn't get a suite upgrade at the Sheraton Winnipeg.

I have much better success in Asia and Europe.

Didn't get a suite upgrade at the Sheraton Winnipeg.

i think this is the thread for successes. there is an existing, distinct thread for platinum upgrade problems.

;)

i think an accomodation has to have a seperate non-bedroom room to be considered a suite. the room i got at the sheraton boston is a room no larger than a basic room at any other property (except NYC maybe) with a small kitchenette (sink (which dripped all night) and mini-fridge). does the small kitchenette make my room an executive suite? who knows.


The Sheraton at Providence Airport has the same definition of a suite. It is basically a slightly oversized room with a sink. I agree that a suite should have two separate rooms. A junior suite can be one room, but should have a couch as opposed to two chairs to properly qualify.

Nevertheless, I almost always get upgraded to one of these "suites" at Providence. They put a post it note in my room key folder that says "you've been upgraded". They also bring me a third bottle of water with a welcome kit that includes chocolates, granola bars, peanuts, cheese, etc. Nice touch since I also get the points as my plat amenity.

Having booked a standard room on corporate rate, I called around 10:00 to see if maybe the room was available for early check-in. Indeed, an "Alternative Suite" was available immediately. Very nice!

3/3 for Club rooms at Sheraton DFW
1/1 for Club rooms at Sheraton Suites Market Center, Dallas

My best upgrade was last summer at the St Francis in San Fran. The Bayview Suite. What an amazing view. Even had motorized drapes and full stereo system.

When they get it right, they really shine. kinda makes-up for the times you dont get upgraded.

I have about 60 SPG nights this year, and got my first upgrade last week, but it was a good one. I was staying at the Tuscany for one night, and they gave me beautiful suite with a living room that had a 40"+ plasma TV on the wall, great sound system, etc... I don't expect upgrades because I normally travel to NY or Chicago and the pickings are slim, but I really do appreciate it when I do get one.

I've stayed here two times, and both times I have been upgraded to top floor corner suites, the second one overlooking LA Harbor. I love this place!

Upgrades for last 2 hotel stays:

Park Lane Sheraton in London - Booked an executive room and was upgraded to the Lord Peter Wimsey Suite.

St. Regis Club at the Essex House in New York - booked a deluxe king using 1000 points for SPG50 rate ($309) and was upgraded to an Astor Suite.

Didn't have to ask for either upgrade. I was pre-blocked before check-in.

I've stayed here two times, and both times I have been upgraded to top floor corner suites, the second one overlooking LA Harbor. I love this place!

Been there recently? They left the Starwood family of hotels on July 1st. It would really surprise me if they were still upgrading SPG elite members after they left the program. ;)

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

Upgraded to tremendous three room suite (or two rooms with large foyer). Have rarely been upgraded to a suite at a W - usually just a corner room. Included large Bose Wave music system, Sirius satellite radio, great seating area in living room with two couches and two chairs, and extra large jacuzzi tub (also an awesome and thick bath sheet/towel). Room 2509. I highly recommend it.

Upgraded to huge corner suite and offered 500 bonus points as amenity. The room has lounge suite, dining table and chairs and of course the sweet sleeper and to top it off has views directly over LAX airfield.
Did they know I was a FT nutter?

Upgraded to huge corner suite and offered 500 bonus points as amenity. The room has lounge suite, dining table and chairs and of course the sweet sleeper and to top it off has views directly over LAX airfield.
Did they know I was a FT nutter?

I am just up the street from you at the Westin LAX. Okay Platinum treatment, upgraded to a suite as well, but may have to fight for my stay credit and SPG pts again! :td:

Got a great suite upgrade at the W New Orleans Downtown--separate room with table, chairs, couch, TV and stereo, and half-bath, plus the normal bedroom/bathroom. 2 times before I didn't get one although 1 of those time a plat co-worker did. Very good. Have not gotten an upgrade at W French Quarter recently although they are promising to put me in the carriage house sometime when it's not booked.

Booked a standard room for this week -- got upgraded into a nice two-room junior suite.

This is my second stay here -- last time, the hotel was full, so I was assigned into a standard SPG floor room. But this upgrade makes up for it. :)

Booked a traditional room and upgraded to the 34th floor with an expansive view of the ocean to a 1bdrm suite with large living room, dining/office area...very nice!

the front office manager remebered it was my birthday and gave me a suite. this hotel has a very limited number of suites and i have never secured one. not only did he assign me a suite, he sent up a nice tray of wine and fruit/cheese. very nice touch/memory.

when i checked in, i was greeted by name (as usual) and wished happy birthday. very nice touch. ^

Since I complained about the Sheraton Delfina misrepresenting suite availability earlier this trip, I want to commend the W Westwood for the upgrade I received, to a Cyber Suite (very large--living rm/office/bedroom) and the warm treatment at check-in -- even though it was rather hectic on Labor Day. Not the most convenient location for me, but wanted to check-out the property. Recommend avoiding the $4 coffee to go in the restaurant, though.

I booked my room online for $65 (cheapest rate I could find) for a week-end stay. The hotel upgraded me to a villa with the best view of the laguna and all the amenities that went with it (in room breakfast, croissants delivered in the morning, check in in the villa, etc.) It was REALLY impressive.
Thanks SPG :) ^
I will definitly come back again.

Friday night stay, $129 rate. Checked in around 7:30PM, upgraded to a Junior Suite on 3rd floor. Great stay! ^

Had a stay last week at the Westin Kierland Resort in Scottsdale. A manager refused to upgrade me or even let me use the Club floor, even with my Platinum. However mucho kudos goes to Antoinette who called me later, had me upgraded to a Casita Suite as well as Club Level Access.

This made the SVO presentation I was there for all the better.

Starwood rocks!

:) ^

Sheraton Park Lane Hotel performs again.

Checked in and my allocated upgrade suite wasn't yet ready. Check-in staff found another two room suite with balcony and views over St James's Park.

At check in even made a point of saying 'this time we have a suite for you Mr Johnosan'. I gather they keep track of your stays as last time they were full thanks to the BA mess a few weeks back and I didn't get upgraded.

Very nice stay this time.

Lovely 2 room suite at Sheraton Heathrow. In first is biggest bed I have ever seen, bathroom, work desk TV etc.
Second room has another bathroom with proper shower ^ , lounge chair, two leather chairs, TV video and stereo CD player.
V. Nice

After suffering through a sweltering 30 hour blackout with no A/C complements of Hurricane Rita last Sunday (when the temp soared close to 100), when we lost power at home on Tuesday evening again, I was detremined not to stay put. I called around to the local Starwood hotels at 9:00 PM to try to find a room. The Four Points and Sheratons were all sold out (we still have a lot of Rita Evacuees in town). I called the Westin. They had rooms but the best rate was $277 for the night. They asked for my SPG number and when they found I was a platinum responded "let me see if there is anything better I can do". They found me an SPG 50 rate of $155 plus 1,000 points. Upon checking in (less than an hour later) they upgraded my partner and I to their Regency Suite. A HUGE suite with a large bedroom, 2 bathrooms, large office and large dinning/living room. This top floor suite had extra high ceillings, floor to ceiling windows and great views. I was really pleased both with their help and with the upgrade. It was just a pity I had to be out early the next morning to get to work!

Have now stayed at Sheraton Barra- Rio De Janiero

If you have business in the Barra area, or are bringing your children stay at this hotel. Relatively new, but really nice, hotel experience is one that leaves you feeling "user friendly". Plat up grade to Jr suite overlooking ocean, tv in 2 of the rooms. No club floor, hit and miss whats included in the way of food. Staff sent fruit and wine which was unexpected. Really found the hotel to be very comfortable. Note also that the hotel is a self contained site- no nearby resturants etc. But white sand beach across the street!!!

Not the place to stay if you have business in downtown Rio. Morning traffic can be about 35minutes to one hour to get downtown from there.

have also stayed at Sheraton Rio-

Not the best hotel in the chain, but one of the most consistent upgrades!

For the 5th straight time, I have been upgraded to the bi-level suite, which in an otherwise old hotel doesn't appear to be as worn as the other rooms.

Since it's a nice $89 corporate rate, it doesn't hurt to have all that space... now if I can just figure out what to do with the other restroom.. :)

btw - spoke to the Manager on check in and she confirmed that they are about to undertake a $10M upgrade... should be nice when it is finished!

T.

Full summary of my 2004 and 2005 stays. With upgrade successes and some opinions. Upgrade to suite unless otherwise noted. (For those who don't want to read all the way through, my stays were in Atlanta, Arizona, Las Vegas, Bahamas, NYC, Hawaii, Salt Lake City, Aspen, ABQ, DFW, and Syracuse.)

My suite upgrades in 2004:
Sheraton Wild Horse Pass, Arizona (5 for 8. Always a nice stay. Fruit bowl, special drink, and personalized welcome letter, too. Always a western facing room that provides a sunset view. Every room has a balcony. The restaurant (and room service) here serves a great steak. Very nice staff.)

Westin Kierland Resort & Spa (1 for 2. Nice club lounge. Very nice hotel.)

Westin Kierland Villas (1 for 3. Every room is a great suite with full kitchen, but once got the larger suite rather than the lockoff suite. Both are great. Only once got access to the great Club Lounge in the resort, though.)

Westin Atlanta North (0 for 1. Nice fitness center access (free for Plats).)

Sheraton City Centre Hotel, Salt Lake City (0 for 1. Small rooms.)

Sheraton Suites Galleria, Atlanta (X for 11. All suite property. No club lounge. Could sometimes get jacuzzi suite, if desired, but they weren't great jacuzzis. Higher floors were "Club Level" but only added bath gel, robes, and water, if I recall correctly.)

Sheraton Syracuse University (0 for 1)
Westin Buckhead (1 for 1. Not a suite, but an extra large corner room with great view. Great club lounge. Expensive parking.)

Sheraton Old Town, ABQ (1 for 1.)

Westin Atlanta Airport (0 for 1. Don't recall a suite, but I recall some sort of good upgrade.)

Sheraton Phoenix Airport (0 for 1. Upgraded to club level.)

Sheraton at Our Lucaya, Grand Bahama Island (0 for 1. Was on a $79 Priceline stay, though. I think that this should be a Category 3 property rather than Cat 4.)

Westin at Our Lucaya, Grand Bahama Island (1 for 1. Oceanfront lanai suites -- our favorite and where we'll stay for our wedding.)

Sheraton Grand Hotel DFW Airport (0 for 1)

Sheraton New York Hotel & Towers (0 for 1)


My suite upgrades in 2005:

Aladdin, Las Vegas (15 for 15. Strip view suite every time.)

Westin Casuarina Las Vegas (0 for 2. No club lounge. Only 10 suites out of 826 rooms.)

St Regis Aspen (0 for 1. Very nice stay in peak season.)

W Atlanta (1 for 1. But had some housekeeping and accounting problems.)

Westin at Our Lucaya, Grand Bahama Island (2 for 2. Once in an oceanview tower suite. Once in oceanfront lanai suites -- our favorite and where we'll stay for our wedding.)

Sheraton Keauhou Bay, Hawaii (1 for 1. Upgraded to oceanview. All suites were still being renovated at time of stay.)

Sheraton Wild Horse Pass, Arizona (1 for 1. Always a nice stay. Fruit bowl, special drink, and personalized welcome letter, too.)

Sheraton Atlanta (1 for 1. Large corner suite with big screen TV.)

Sheraton Edinburgh, Scotland -- upgraded to the Elgin Suite on an award stay (had to wait a few hours for the room to be ready, but not really surprising, since I arrived early in the morning from the USA). This was a very nice 1-bedroom suite. The living room had a dinner table, small desk, sitting area, TV and a radio/CD player. The bedroom contained the bed and another TV. Nothing really super-special about it, other than my first time staying in a room with its own name. :) I believe they have 2 "named" suites per floor.

Sheraton Boston -- I stay here almost weekly; I am frequently put up in very nice suites, ranging from rooms I would call "Jr. Suites" to full 1-bedroom suites.

Stayed in August and received a nice suite upgrade on a 2 nights award stay. New and very nice hotel.

Recent stay at this hotel as Gold (25th stay).

Room on club floor in corner away from elevator, my regular preference. 2nd night into the stay, toilet overflows, and floods bathroom. Need another room, am promptly moved to a room across the hall. All of this occurs at 1:30am. Front desk staff let me know the hotel was up to capacity, moved someone who had just checked in to another *wood down the street.

Next week's stay as new Plat.

Upgraded to best available, 2 room suite, full sitting area with bar, about the size of two standard rooms. Call front desk to let them know sitting room has strong cigarette smoke. (Suite was supposed to be non-smoking). Promptly moved to a spa suite.

500 point amenity posted as well.

Almost forgot this one...

Received the Senator's Suite on a 1 night stay. Quite possibly the BEST hotel room I have EVER stayed in. Size was about 2000 square feet. Plasma TV, full dining table for 8, two bathrooms, spa tub. Excellent!

AS Sheraton Bogenhausen, Munich
Upgrade to a refurbished suite on 17th floor (room 1750) with flat TV and very nice bathroom amenity bag (Arran Aromatics http://www.arranaromatics.com/ ), bottle of red wine.

Recently, got upgraded to a suite at the Westin DTW. Also at the Sheraton Commander in Boston. Both really nice! :D

Over the past July 4th weekend, I had a reward stay at Sheraton Libertador in Buenos Aires. It’s a CAT 1 hotel, cost me a total of 7000 points for a 3 day stay (3000 points for FRI and 2000 points for SAT and SUN). Upon asking during check in, I was upgraded to the Presidential Suite. I’m going back in November for another reward stay, keeping my fingers crossed to get the same upgrade.

Westin Shanghai- Upgraded to a jr suite, but requested a room change with a diff layout...upgraded to a three bedroom apartment! ^

Got a nice suite on the third floor at the W City Center Chicago, on a one-night award stay... ^

Five night award stay at the Park Tower. Apologized for not being able to get me a suite, then promptly upgraded me to the butler floor :-) Also, full english breakfast comped daily in 101. Also, morning coffee and afternoon tea with biscuits arrive at the room 5 minutes after requesting them.

Great comfortable rooms . . a bit small but space is used very wisely. Great location in Knightsbridge. I found the staff to be exceedingly cheery and helpful.

This could quite possibly be the best use of points ever. A great hotel experience, and the type that will keep me trying to achieve platinum status on a regular basis.

I'm in the middle of a 14 night stay at the Westin Warsaw (Poland, not Indiana!) and was upgraded to a two-room suite for the entire stay. I emailed the hotel before arriving and that might have helped my cause.

SteveChicago

Typing from a deluxe suite at the Westin Park Central Dallas -- I'm here for the weekend. This beats my previous record of a suite upgrade at the Hilton Austin... :D ^

Got a great upgrade to an Astor Suite on a one-night stay at the Essex House.

About the most consistent upgrade I get is the Westin Bonaventure in LA. Always a Tower Suite, except: a) once, about a year ago, when I got a regular room because they were actually sold out; b) last week when I got the "Redondo Suite" which is a double sized Tower Suite.

Further, this hotel almost always pre-blocks the suite. You can see it online a day before check-in.

Upgraded to a "junior suite" on a 7 night stay. This was on the 18th floor (1801/03) so not on the Tower levels, but I did have access to the lounge. Room was 2 regular connecting rooms with the bed removed from one of them, and a sofa in it's place. Not quite luxury, but the extra space was appreciated.

This past Thanksgiving weekend, used two weekend award nights earned from a promotion several months back at the W Montreal and was upgraded from a standard room (Spectacular) to a larger room (Mega).

Not a Suite by any means, but I was impressed mainly because a) the hotel was basically sold out (I checked online the day of, and the only availability was a Spectacular room for $679CAD), and b) on a previous award stay I was not given an upgrade.

Traveling on budget and still got nice upgrades at Schipol and Waikiki.

I checked in at 9 am to Schipol and was offered suite if I could wait a few hours or smart room if I wanted room immediately. I went for smart room and it was very nice, large desk, spacious room, nice shower and seperate tub.

Waikiki was booked into no-view annex room and got upgraded to partial ocean view on high-floor, was very impressed with room. Very comfortable bed.

Many kudos to check-in staff at both hotels, they were very fast and very friendly.

Received a large, elegant corner suite on a 1-night weekend award stay, with access to the very nice executive lounge.

As a category 1 property, this lovely LC hotel is a fantastic value and now one of my favorite Starwood properties. I plan to return to KL (for a real visit next time, not just a transit stay), in part so I can stay at this hotel again.

I stayed at this hotel last week and get upgraded to the Presidential Suite - a massive suite with sauna and jacuzzi in the bathroom.

I preferred my stay at the Park Tower in Buenos Aires the previous week (no availability as hotel was full). It has a great gym / health club.

Will definitely be back to the Park Tower - just had standard corner suite which was sufficient for my needs.

Great success rate at Sheraton Vancouver Wall Centre. Almost always get a very nice junior suite.

Upgraded to suites in the following properties:

Nov 2005 - Great Wall Sheraton - Beijing
Nov 2005 - Westin - Shanghai
Oct 2005 - W Motreal
Mar 2005 - Westin - Kyoto

Last week:

At Sheraton Suites Orlando Airport, I received a suite, but not an upgrade, since, as the hotel's name implies, all rooms are suites. I did note that there seem to be a couple of larger, "executive" type suites, that might include a meeting room or something, but I was not upgraded to either of these.

At the Nashua, NH Sheraton, only after asking if a suite was available, I was upgraded to a "suite" on the SPG floor (the entire Club level floor seemed to be closed). The suite comprised a standard bedroom with a connecting door to the adjacent standard-size room furnished as a living room rather than a bedroom.

I did not receive a platinum upgrade.

When I got my room (1 hour ago) I was asked for what i want as a gift, there were three choices: free movie, $10 food certificate and 500 points, I took points of course.

I was not upgraded, I got the same room as I booked, but with a better view. I thought that they probably have no available rooms. I checked online and saw that they do. I had to go down and ask for an upgrade. The receptionist told me that she will check, waited for 10 minutes and upgraded me to a suite.

I wander why can't they just do it automatically the way Marriott does or the way it's written in their rules?

I have no complains, but it just doesn't make sense.

Other than that the hotel and staff are nice.

P.S. Edited to correct spellling.

Last week I got strip view suites (upgraded from lowest available rate) on two different stays at the Aladdin Resort & Casino in Las Vegas (widely known to offer excellent upgrade opportunities), and a top-floor "SPG" room during one stay at the Westin Casuarina, also in Las Vegas (and reputed to have low chances for suite upgrades).

1/7 - Upgrade to suite when asked.

2/3-2/5 Upgraded to Standard Suite - AHEAD OF TIME ! (way ahead)

-Vincent

2/3-2/5 Upgraded to Standard Suite - AHEAD OF TIME ! (way ahead)

-Vincent

Dont count your chickens before they hatch :D

Dont count your chickens before they hatch :D


Front Desk Manager confirmed it on the phone himself... (as he did it)

-Vincent

First stay of 2006 (but many at this hotel). Upgraded to a Redondo Suite (requires manager approval) 24 hours in advance. Second time I got this suite, but I get a 2 room suite every time (except 1 out of 40) at this property.

Nice suite at Sheraton Boston for the weekend. 1.5 bath, separate living room. Did not have to ask.

Executive Suite (Nicely sized living room, small bedroom). Did not have to ask. Points amenity credited promptly.

Recent Platinum Upgrades for 2005 & 2006:

Salzburg:

Goldener Hirsch - upgraded from Classic Room to Festival Room. Very spacious. Lovely hotel. Fruit platter and wine waiting in our room.

Sheraton Salzburg - upgraded from Standard Room to large suite overlooking Mirabell Gardens. Wine and fruit platter in our room.

Vienna:

Hotel Imperial - Five night stay on points. Upgraded to Imperial Suite on arrival. Booked an additional Classic Room for family once we arrived. Upgraded to Elisabeth Suite. Outstanding stay and treatment of Platinums.
Fruit platters Imperial Tortes and champagne in both rooms. This hotel is perfect. Wonderful staff, both restaurants are great, as is the bar.

San Francisco:

Westin St. Francis - stayed twice in last week. Booked Standard room both times, upgraded to Grand Deluxe overlooking Union Square.

London:

Park Lane Hotel - booked Executive Room on last 2 stays. Upgraded on first stay to Suite overlooking Green Park. Have stayed in this type of room many times. Very comfortable and wonderful bathroom. Last stay, upgraded to Lord Peter Wimsey Suite. Very nice.

Paris:

Prince de Galles - upgraded last two stays from Deluxe room to Suites.

Sheraton Maui Resort

Great upgrade to the suite up top of Black Rock for a one day stay. Room service food was rather forgetful, snorkeling in the mornig was fantastic 'till the crowd showed up around 9AM, but great room upgrade indeed.

Sheraton Towers, Singapore:

Cabanas and poolside rooms were full but received room with private balcony on 5th floor. 500 Starpoint welcome amenity posted promptly. Staff and hotel were wonderful, as usual.

Just finished a great weekend stay at Westin Buckhead. I sent an advance email asking that my wife be allowed to check-in prior to my arrival since I was arriving on a late Friday night flight to meet her. She was able to check in with no problem and was given a three room suite on 17th floor. Living room with seating for 8 and a large plasma TV on the wall. Wet bar and fridge with a nice dining room with table seating 6. Two full baths and corner bedroom attached with nice view of the downtown skyline. Since we were not on the club levels, our cards were keyed for club access. Great Club Lounge. This property does not have many suites, so I am sure our good fortune was due to a slow weekend, but I'll take it. Had not been here in 8 months, but several staff members remembered me from about 50 nights in 2004 and early 2005. :)

Booked a triple points $149 w/breakfast included special and was given full Platinum benefits - junior suite (very nice corner room), full/free access to health club, and 500 point amenity proferred at checkin. In other words, everything that could have been expected was delivered as promised, with a nice and friendly welcome from the Front Desk Manager when I checked in as a bonus. Some people on this board don't think much of this forum, but I've always found it to be clean and Westin-ish.

5 stays now as a Platinum member (my first five) and I've yet to receive an upgrade to a suite.

Westin Ottawa - high floor room
Westin Oaks Houston - nothing
Westin Convention Center Pittsburgh - 'club floor room'
Sheraton Station Square Pittsburgh - club floor room'
Westin Convention Center Pittsburgh - nothing

No good luck so far.

This pas weekend 2/3-5 I was upgraded to an Executive Suite on the 28th floor with views of the bay and city. It is a two room suite, well basically two rooms put together, worked out perfectly for what I wanted and needed. THANKS !

-Vincent

When I am in LA I usually stay at the W in Westwood. I am usually upgraded to the Cyber Suite( 2 living rooms). Last week they gave me the Mega Suite(2 bedroom, 2 bath and living room).

Superb treatment in Sheraton Taipei.

Sheraton Uptown Albuquerque after skiing with my goddaughter and her two brothers. Both rooms upgraded to suites. The "boys" (aged 17 and 21) had inquired before arrival whether we would get an upgrade. They've travelled enough to expect a bit better and were most impressed to get their own suite! (I'm teaching them bad habits....)

Sheraton Elephant, Weimar
Upgrade to Lilli Palmer suite.

Upgraded to a suite at the Greenville, SC Westin recently.

At Kowloon Sheraton: Upgraded to two room suite on award stay!

Stayed using points, was upgraded to suite with partial water view. Very nice!

Upgraded to one-bedroom apartment with full kitchen. Amazingly peaceful.

Just got upgraded to the Presidential Suite at the Sheraton Miami Mart. The SPG Embassador (Susan Tracey) is awesome! She sent me an email prior to arrival and asked if I had any special requests. I asked if there was a suite upgrade per the Plat T&C because I needed a little extra work space. I also told her I fully understood if there wasn't. She sent me an email afterwards asking me if I had enough room! Very nice hotel!

Upgraded to Presidential Suite at Sheraton Fallsview last week. Great room with fireplace, living room and dining room -- not to mention great view of the falls. All on a $69CAD AAA rate!

I have previously reported on my success with the Westin Bonaventure. (Real suite every stay, except for one (about 40 stays in the last 2 years)).

This time I got a suite which beats (at least in size) any other suite I ever had. 32nd floor of the blue tower. A living room which is 1/4 of the entire tower. 2 bedrooms upstairs which have separate locked doors (but inside the suite)). Each bedroom is double the size of their standard room. I think the rack rate is $2,500.

Clearly a favor from the hotel for my 40 nights, because this is a specialty suite.

[No request for upgrade, just had room waiting when I arrived at 10pm]

I was upgraded to a suite, no questions asked. Good service from the concierge as well who pointed out several great restaurants within walking distance. :)

Upgraded to a junior suite immediately at check-in. Not much else to say other than the room was nice.

Stayed at the Sheraton Manhatten last night and got upgraded to a suite and a voucher for breakfast in the restaurant.

Sheraton Amsterdam Airport - Pre-upgraded for coming sunday to a suite. Room Features: Buffet Breakfast, Sep Spacious Livingroom, Suite, Wireless Internet/Fee, Wide-Screen Lcd Tv And Dvd

Two weeks ago at Westin Rotterdam - got a lovely Jr Suite.