stinger
May 13, 03, 3:02 pm
My recent stay in Ottawa. I was confirmed at the Westin for a three day conference. I have my companies reservation fax in hand when I checked into the hotel.
I was immediately told someone had cancelled my reservation. The front desk staff then told me that the property was sold out.(Tulip Festival)
They did not offer to help or find a room. I called my company and nobody had cancelled my room. I called several other hotels but all sold out.
I walked over to the Laurier and due to FPF Gold was accomodated with a shoebox room. At least it was a room and they matched the conference rate that westin was providing.
I was very dissappointed. I use to be a starwood gold member and quickly realized why am not anymore.
I was immediately told someone had cancelled my reservation. The front desk staff then told me that the property was sold out.(Tulip Festival)
They did not offer to help or find a room. I called my company and nobody had cancelled my room. I called several other hotels but all sold out.
I walked over to the Laurier and due to FPF Gold was accomodated with a shoebox room. At least it was a room and they matched the conference rate that westin was providing.
I was very dissappointed. I use to be a starwood gold member and quickly realized why am not anymore.