Starwood Preferred Guest - How long for "we're sorry" points to post?

I stayed at the Sheraton Boston at Copley Place last November. I had a generally fine time but filled in a comment card with a few suggestions. The management, upon reading what I wrote, decided that one or two things weren't right and that I deserved 2500 starpoints. They sent me a letter to that effect. I just checked and noticed that these points have not yet been deposited into my account. Of course, taking them at their word for the 2500 points, I've long since filed the letter with my shredder. How long does this kind of thing usually take to post?

Sounds like you should now get "we're sorry that we're sorry" points. I would think that the points would post when the hotel reports them to SPG, which is probably a few times a week. But then, what do I know.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by xyzzy:
I stayed at the Sheraton Boston at Copley Place last November. I had a generally fine time but filled in a comment card with a few suggestions. The management, upon reading what I wrote, decided that one or two things weren't right and that I deserved 2500 starpoints. They sent me a letter to that effect. I just checked and noticed that these points have not yet been deposited into my account. Of course, taking them at their word for the 2500 points, I've long since filed the letter with my shredder. How long does this kind of thing usually take to post?</font>

Regrettably, it looks like they won't without a reminder. You should contact Hotel Customer Service and let them know about it. You can do so by email at customercare@starwoodhotels.com or toll-free phone call at 1-800-328-6242.

Also, if you would send me the stay details and your Starwood Preferred Guest account number to the email address below, I will be sure that the corporate office follows up on it as well.

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Eastbay1K:
Sounds like you should now get "we're sorry that we're sorry" points.</font>

http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif

Starwood Lurker, YGM!

Thanks, xyzzy. I've forwarded the information you sent me to our corporate contact for the Sheraton Service Promise. He will be sure that they follow through on what was promised.

Whether or not they will choose to augment that promise, we will have to wait and see. http://www.flyertalk.com/forum/wink.gif

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

Cast your vote! Visit www.freddieawards.com (http://www.freddieawards.com) and choose your favorite frequent travel programs today.