Starwood Preferred Guest - Can SPG Make This Pledge, or any of it?

1. Starwood Preferred Guest is committed to remaining the best frequent traveler program for consumers, and will act accordingly.

2. Starwood Preferred Guest will not make any changes to its program that adversely affect its Starwood Preferred Guests without clearly informing its members of such changes via mail or e-mail in advance of such changes.

3. Starwood Preferred Guest shall not make any adverse changes to rights or privileges that Starwood Preferred Guests have obtained via staying at Starwood hotels with any less than six month's notice.

4. Starwood Preferred Guest, and any properties participating therein, shall honor any rate booked by a guest and confirmed either by SPG or the hotel unless the reserving guest is notified of an error in the rate within 48 hours of reservation conservation or 48 hours of arrival, whichever comes first. If no notice of an error or rate change is made within that time period, the hotel or SPG will honor the confirmed rate.

From various Terms and Conditions:

Starwood Preferred Guest

GENERAL MEMBERSHIP RULES

1. Starwood Hotels and Resorts Worldwide, Inc. ("Starwood" or "we") may change the Starwood Preferred GuestSM program (the "Program") rules, processes, regulations, travel or other awards, and special offers at any time, with or without notice. This means that changes may be initiated that affect, but are not limited to, partner affiliations, rules for earning StarpointsSM Starpoint redemption levels required for specific awards, rules for the use of awards, continued availability of awards, award inventory, award types, and the features of special offers.

Starwood Web sites in general

Terms and Conditions:


This web site and the related web sites contained herein (collectively, the "Site") make available information on hotels and resorts owned, managed and franchised by Starwood Hotels & Resorts Worldwide, Inc. and/or its subsidiaries and affiliates (collectively, "Starwood"). By accessing and utilizing this Site, you agree to be bound by the following terms and conditions, so please carefully read this section before proceeding. Starwood reserves the right to change, modify, add or remove portions of these terms at any time and make changes to the products and programs described in the Site at any time and without notice or liability. Please check periodically for changes. Your continued use and/or access to this Site following changes to this policy and/or conditions will mean that you accept those changes.

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The site is provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability, fitness for a particular purpose, or non-infringement, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. IN NO EVENT SHALL STARWOOD, ITS AGENTS, REPRESENTATIVES OR LICENSORS be liable for any LOSS OR INJURY OR ANY damages, either direct, indirect, punative, special, incidental, consequetial or otherwise, resulting from, or in any way connected to, the use of this site OR ANY STARWOOD INFORMATION, in each case regardless of whether such damages are based on contract, tort, strict liability, or those other theories of liability. Some jurisdictions do not allow the exclusion of implied warranties or consequential or incidental damages, so portions of the above-referenced exclusions may not directly apply to you. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST STARWOOD, ITS AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF YOUR USE OF THE SITE OR ANY OTHER STARWOOD INFORMATION.

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That being said, we have always historically attempted to mitigate any potentially harmful circumstances whenever possible following our having been contacted on an individual basis. Any decisions regarding these attempts to mitigate these potentially harmful circumstances are made on a case by case basis and not subject to further discussion by me here.

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com





[This message has been edited by Starwood Lurker (edited 01-10-2003).]

Gee, I thought we'd get a yes on at least #1. http://www.flyertalk.com/forum/frown.gif

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by BoSoxFan45:
Gee, I thought we'd get a yes on at least #1. http://www.flyertalk.com/forum/frown.gif</font>

That is covered by my statements in bold print. C'mon BoSoxFan45, you're a lawyer; can't you read between the lines? http://www.flyertalk.com/forum/wink.gif

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

until spg scre*s up again, how about giving this negative sentiment a rest for a while? http://www.flyertalk.com/forum/smile.gif

[This message has been edited by fly co to see the yanks (edited 01-10-2003).]

amen, Give William a break, he has aged a lot over the last three weeks.... http://www.flyertalk.com/forum/smile.gif

I agree with fly co's sentiments. I've been a bit disappointed in some of the things I have read here over the past few weeks, but I'm committed to staying with SPG this year and possibly beyond. I'm the type of traveler who can overlook changes in the program -- and some communications problems along the way -- so long as I know that the hear of the program is the same and the quality of the properties will be as good or better.

I won't switch to say, Hilton Honors, even if I perceive the program or choices to be better. I simply prefer the SPG properties in general and the type of service I have experienced with Starwood since joining the program two years ago.

Thanks for your ongoing service, Lurker.