Starwood Preferred Guest - Westin Osaka, no executive level access as a PLAT member!

When I stayed at The Westin Osaka (Japan), I booked a standard twin room and was upgraded to a "Corner Suite" on standard floors because I am a platinum member.

This suite is not a suite, however with a working area which might be a sitting corner too.

I asked the receptionist "Do I have the choice to be upgraded to a twin-room on executive floor or to a corner suite on standard floor?", - the answer was "No."

"We do not upgrade platinum members to executive floors, only to corner suites on standard floors."


I also asked "So, Do I have still access to the executive lounge which is stated in terms and conditions of SPG?" - the answer was "No."

"Because our executive lounge does not have enough seats, only guests on executive floors have accedd to the lounge."

SPG Terms and Conditions :

Platinum Preferred Guest Benefits
5. Access to the Executive Level when staying at Westin hotels, even when not staying on the Executive Level floor(s).

Please help, William.

William, sounds like the whole Starwood Japan community needs a wake-up call... remember my "you must show your card" problem RE: Kobe Bay Sheraton & Towers. Why does it seem problems with these properties repeatedly show up?

Tommy1,

When did you stay at the hotel?

Hmm, I was considering staying at Osaka Westin in early December (have reservation). As a Platinum, I find this concerning. (I too have had problems before with Westin Tokyo so recognize the Japan "SPG recognition problem".)

Unless I hear from William this policy may change, Im inclined to stay at Hyatt Osaka with my Diamond membership and get a suite and RC access.

Osaka has been fixed. I am still awaiting word on Tokyo.

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by FlyMan:
Tommy1,

When did you stay at the hotel? </font>

The last time when I stayed there was June/2002, however I got the same answer when I phoned the hotel last week.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
Osaka has been fixed. I am still awaiting word on Tokyo.
</font>

Thanks William.
I hope you received my email which I sent you yesterday. If you require additional
information, please email me. Thanks.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Tommy1:
Thanks William.
I hope you received my email which I sent you yesterday. If you require additional
information, please email me. Thanks.

</font>

Yes, it was received and forwarded to the Starwood Preferred Guest office in Asia/Pacific.

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

I too have stayed at both of these hotels in the past and actually didn't know about the Club Lounge but it was never offered. I did, however get breakfast coupons.

Good to know that William has this issue so quickly resolved if I ever get the opportunity to go back.