Starwood Preferred Guest - 0% of 500 Platinum points received

Out of four recents stays zero of the platinum amenity points posted automatically. I have requested 2 of them already, of the other two stays nothing at all posted so far. Is that normal ?

I have problems from time to time but Lurker is quick to fix that. If he would only take a PT job with Hilton to fix some problems with HHonors points posting for online res!

i've had 100% of my amenities posted within a week. an amenity from this past Saturday (with a Sunday checkout) was credited today, Tuesday (two days later).

Mine usually post within a week. When they don't a quick e-mail or call to my plat concierge gets them credited within a day or two.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by christine:
Out of four recents stays zero of the platinum amenity points posted automatically. I have requested 2 of them already, of the other two stays nothing at all posted so far. Is that normal ?</font>

Well, one hotel did not credit automatically for two different stays, but the two others did. http://www.flyertalk.com/forum/wink.gif

The hotel that did not post automatically sends theirs to be done manually by the affinity department. They would have caught up with you eventually. http://www.flyertalk.com/forum/smile.gif

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

What does not post for me is the 500 points for booking online. And I book online just for the points since I could get myself into trouble by not booking through our travel agency !! The company gets a comission back.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
Well, one hotel did not credit automatically for two different stays, but the two others did. http://www.flyertalk.com/forum/wink.gif

The hotel that did not post automatically sends theirs to be done manually by the affinity department. They would have caught up with you eventually. http://www.flyertalk.com/forum/smile.gif

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com </font>

Dear William, thanks !!!
Now only the points for the incidentials are missing (the 2*500 promised by your department will show up - I am sure).

[This message has been edited by christine (edited 04-23-2002).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by christine:
Dear William, thanks !!!
Now only the points for the incidentials are missing (the 2*500 promised by your department will show up - I am sure).[This message has been edited by christine (edited 04-23-2002).]</font>

Well, actually, the Platinum welcome amenity Starpoints were added today. This is the first I've heard of any eligible incidentals other than what is already on the postings. You may want to send me an email with the stay details, the incidentals, and their amount in USDollars. http://www.flyertalk.com/forum/smile.gif

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mthind:
What does not post for me is the 500 points for booking online. And I book online just for the points since I could get myself into trouble by not booking through our travel agency !! The company gets a comission back.</font>


The online booking bonus usually posts a week or two after your stay. They seem to post in separate "sweeps" from your stay.

The SPG/Amex stay bonuses also post after your stay. I've seen mine post monthly.

-David


-David

I stayed Saturday night and all points were posted by today. Starwood is usually right on time about posting, and an email quickly makes a correction.. I only wish Hilton were as prompt : (

Make sure your profile is up to date and I always show my platinum card at check-in.

A quick question regarding the Platinum Amenity. Are all stays, include Free Fridays, Free Saturdays & Cash & Points stays eligible?
I had three such stays this month and was not offered such. Language/Communication difficulties made me "give up" at the desk.
William?
Thanks!

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by rl_toronto:
A quick question regarding the Platinum Amenity. Are all stays, include Free Fridays, Free Saturdays & Cash & Points stays eligible?
I had three such stays this month and was not offered such. Language/Communication difficulties made me "give up" at the desk.
William?
Thanks!</font>

Acoording to William any stay and rate qualifies for the SPG amenities.

That would be correct, peter42. Perhaps rl_toronto should contact Platinum Concierge to get any Starpoints we may owe him after the fact.

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

William thanks ! All posted now, but still the question is how can this happen ?

Probably it was confusion on the part of the hotels involved. Like we discussed off-line, some hotels have been slow on the uptake when it comes to Priceline stays and member benefits. The hotel coordinators will follow up with the hotels involved and they will correct the situation going forward.

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com