LewDog
Oct 10, 01, 8:45 pm
I joined SPG in early 1999 (around when it was introduced??) when the concierge at the Westin Grand in DC encouraged me to sign up.
Since then, my experience at the various *wood properties has been universally wonderful. I've had experience with many Sheratons and Westins, and a few of the luxury collection properties.
Every program/company has its flaws but I have NEVER been disappointed with any property I've stayed at. No reasonable request I've ever had has been refused, and service has always far exceeded my expectations, even when staying in rooms as low as $69 per night.
I am so impressed by Starwood's service; I was shocked to find that my emails to customer service are responded to WITHIN THE HOUR. What other company, the size of Starwood, does that?
Ever since I've become active on these boards, I've been incredibly touched by William's willingness and eagerness to do right by his guests. He so obviously takes pride in his work and his company, and apparently the idea of "hospitalty" at Starwood doesn't begin at checkin and end at checkout.
So many other "customer-oriented" organizations have so much to learn from the way Starwood treats its clients in terms of responsiveness and geniune caring. This is obviously indicative of how well the company takes care of its employees.
My most recent stay at the Sheraton Atlanta was just absolutely perfect and exactly what I was looking for. The service I received was equal to what I've gotten at the Ritz and the Seasons.
There's really no point to this post other than to simply say Thank You.
Best, Lewis
Since then, my experience at the various *wood properties has been universally wonderful. I've had experience with many Sheratons and Westins, and a few of the luxury collection properties.
Every program/company has its flaws but I have NEVER been disappointed with any property I've stayed at. No reasonable request I've ever had has been refused, and service has always far exceeded my expectations, even when staying in rooms as low as $69 per night.
I am so impressed by Starwood's service; I was shocked to find that my emails to customer service are responded to WITHIN THE HOUR. What other company, the size of Starwood, does that?
Ever since I've become active on these boards, I've been incredibly touched by William's willingness and eagerness to do right by his guests. He so obviously takes pride in his work and his company, and apparently the idea of "hospitalty" at Starwood doesn't begin at checkin and end at checkout.
So many other "customer-oriented" organizations have so much to learn from the way Starwood treats its clients in terms of responsiveness and geniune caring. This is obviously indicative of how well the company takes care of its employees.
My most recent stay at the Sheraton Atlanta was just absolutely perfect and exactly what I was looking for. The service I received was equal to what I've gotten at the Ritz and the Seasons.
There's really no point to this post other than to simply say Thank You.
Best, Lewis