Starwood Preferred Guest - Westin Portland, Oregon [Master Thread]

Just returned from a weekend in Portland. Stayed one night at the Westin. Omigosh! This property has the most amazing staff I have encountered in quite a long time! Professional, helpful, friendly, and totally on the ball! What a difference a great staff makes.

I'm fortunate enough to be scheduled to stay at the Westin in Portland next week.

Does anyone know if there is street parking or a garage where I could park overnight for a reasonable rate? The hotel only offers valet parking.

Any insight would be greatly appreciated!

-Robert

There are a multitude of multi-story lots within several blocks of the hotel - any savings may be eaten up if you do any in-out activity though. There are also some flat "stuff your $ in the box" lots, but I wouldn't trust them for overnight. For saving what in total might be $10 or so, I'd just park at the hotel. They have always been pretty quick in car retrieval there.

As mentioned previously, there are numerous parking garages in the area. Cheapest tend to be those run by City Center parking, I believe that they are $.90 per hour for the first four hours. Beware, after four hours they go up rapidly to a $12 maximum. Others can be as much as $4 per hour. Garage parking in Portland has become a price gouging racket. Our prices are often comparable to San Francisco and Chicago.

My suggestion, other than parking at my house and taking the infrequent bus, is to use the valet as expressed above.

Meters are $.25/15 minutes with normally a 1 or 2 hour maximum. Meters are free from 6 p.m. to 7 a.m. and you can find on-street parking with some effort.

Are you staying on an award night? If not, there is a rate available through Starwood's Hot Deals that includes parking:

Rates beginning at $139.00
Promo Details: Rate includes 1000 Starpoints, valet parking, restaurant voucher, and Pioneer Place Mall benefits. Valid: 1/1/02-12/31/02.

Thanks for all the parking tips! I guess I'll just scope it out when I arrive and if I don't find anything decent I'll just use valet.

I found the hot rate, but it's not available during my dates. I got a $105 "leisure" rate with my company's SET code but it doesn't include any parking or meals.

By the way, does anyone know if the Westin has a Club Lounge or breakfast vouchers for Plats?

Thanks,
Robert

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by rwinn:
By the way, does anyone know if the Westin has a Club Lounge or breakfast vouchers for Plats?

Thanks,
Robert</font>

They had neither when I was there in late April.

It's a decent hotel in a convenient downtown location. I hope you get somebody a little more helpful than I did at the front desk. When I politely inquired (I always feel a bit guilty doing it) about the availability of an upgrade, the person at the desk acted fairly annoyed and told me that "85% of the guests are Platinum and we try to accomodate every one of them." Yeah, right. At that point, I just walked away although I wish I would have asked her to prove the 85% story. The room itself was small and had a disappointing view of a parking garage. It's only saving grace was the bathroom which was quite large for the size of the room. Luckily there are a lot of things to do in Portland that are outside of the hotel room.

My stay wasn't what I hoped. I hope you fare better - it shouldn't be difficult.

(1) The best way there is on the light rail from PDX. It is extremely convenient and cheap, albeit you might have to wait 15 mins for a train. It will take you within a block or so of the hotel. It will take longer than a cab, but well worth the cost savings.

(2) Downtown Portland is full of "stuff" - some of America's finest restaurants are within walking distance or a short cab ride from the Westin. There is plenty of downtown shopping, too, all within a 10 minute walk.

I have stayed at this hotel 3 times and find it very pleasant and decent, although I wouldn't call it "exceptional" - I guess 4 stars out of 5.

As noted above, parking prices in Portland have turned into organized crime. With the new rail line from PDX, there's little need for a car or the price of parking if not leaving the downtown area.

I'm spending tonight at this hotel and thought I'd share some comments. Valet parking is $20 per night and it is consistent with what the other hotels in the area charge. The valet attendants were extremely friendly and helpful. They also notified me to call for the car ahead of time because it takes about 15 minutes to bring it around. High speed internet access is the standard $9.95 for 24 hours.

My upgrade experience was similar to bassque's. I had booked a standard room for $99 under the Endless Weekend promo. I then used a confirmed upgrade (http://www.flyertalk.com/forum/Forum74/HTML/003051.html) and received a Business Room. One step higher was the Jr. Suite. Prior to arriving, I checked westin.com and there were still Jr. Suites available. When I checked in and handed over my Plat and credit cards, the front desk agent (Agent 1) started to assign me a room. I inquired about suite availability and the agent referred the question to another agent (Agent 2) who I believe was her superior. Agent 2 said that the suites were all taken or reserved for honeymooners and Platinum members. Agent 2 did not know what my status was and I got the feeling that she assumed I was not Platinum or worthy of her time because I was wearing a simple T-shirt and jeans. Although I was irritated by her demeanor, I wasn't in the mood to push the issue at this point. Agent 1 then continued to book my room and handed me the key folder that had the nightly rate written in the corner. I noticed it said $129 and told her that the rate should be $99. She deferred this to Agent 2 and Agent 2 said the rate was $129 because that is the rate for the Business Room. Fortunately, I had printed my confirmation page and brought it with me. Agent 2 meticulously looked at it and finally ok'ed the change to $99. At this point I was even more irritated and decided to push the suite issue. I asked Agent 2 whether any suites were available for upgrade and she denied that they were. I then reminded her that she had just told me that the suites were reserved for the honeymooners and platinum guests. I then informed her that I was a platinum member. At this point she said that they only have suites on the 3rd floor. I asked to be shown the suite and the business room I had been assigned to and she instructed the bellhop to show me both rooms. The bellhop, Gustavo, was very courteous and did a great job in explaining the differences between the two rooms. After showing me a junior suite on the 4th (not 3rd) floor we decided to stay with our Business Room on the 14th floor because of the better view. The junior suite wasn't really too much bigger than the Business Room.

Anyhow, the staff at this hotel are EXTREMELY friendly and this attitude is evident from the front desk (Agent 1), valet attendants, bellhops, etc. The only person that did not offer a smile and caused me any grief was Agent 2. When walking back into the hotel after eating dinner down the street, Agent 2 looked straight at me and did not say hello or smile even after I gave her a friendly nod. I don't know what her position was but she seemed to be a superior of Agent 1.

I guess I'm slowly learning to push for the suite upgrade. lol..

If I end up staying at this hotel in the future, I sure hope I don't have to deal with Agent 2 at all.

I'm back to report on my stay at the Portland Westin.

The hotel was nice and clean, but the super bright lighting and colors reminded of a hospital.

When checking in, I was presented with the Plat card and I selected the points. Was given a key to a small room on the 18th floor with a decent view. After thinking about it, I decided that since I was going to be there for six days working that I would really like to be upgraded to a suite.

I called the hotel and was told that suites were available. I went down to the front desk and asked if I would be able to upgrade. I was given keys to a junior suite (really just a big room) on the 9th floor. I appreciated them accomodating my request, but it would have been nice if they would have pre-blocked a room or at least automatically upgraded me when I checked in.

Some great things about the hotel:

- I was able to find free street parking directly across from the hotel every night.

- Wakeup calls were live, and included a brief weather forecast for the day.

- Great location, right downtown with easy access to shopping, dining, transportation, etc.

- Windows that open. My window had a label on it that said it was restricted to 6", but it really opened MUCH wider. More like a couple of feet!

All in all, it was a nice stay. There wasn't really anything wrong and I don't have any negative impressions about the hotel - but there wasn't anything spectacular either.

-Robert

Can you tell me about this Hotel? As a P with SPG what can I expect at check-in? Is Hotel nice? Central for a tourist? How far from airport? Any info. appreciated. Thanks

The Westin Portland is centrally located in downtown. If you want, you can take the MAX light rail line for $1.55 from the airport… it takes about 40 min and stops at the Library/9th ave stop… about a 5 min walk to the Westin. The hotel is a mid rise building of recent construction with a pleasant modern interior. I was put in a Jr. suite as Plat. The room had a very large bathroom with separate shower and a decent sized living area. I particularly liked it because unlike most rooms the long side of the room is the one with the windows. The rooms had light yellow walls and were cheerful. The hotel is very pleasant, I would stay there again… but it is not something you will be telling you grandchildren about.

Agreed. If you won't be needing a car during your visit, take the rail from the airport (and you will save a bundle on parking). A pleasant property in an excellent location. (Make sure you have your rate, in print, on you. Was an issue there twice.)

We stayed there last summer on a Free Friday. I added an extra paid room at the last minute so we wouldn't disturb my jet-lagged husband. We're only gold but they couldn't have been more accommodating. We showed up around noon and our adjoining rooms weren't ready. They quickly found alts that were so we left him in his heavenly bed and went out sightseeing. Great location.

[This message has been edited by littleleaguemom (edited 09-21-2002).]

I stayed there about 9 months ago and very much like the hotel. It's on the high end of the Westins that I've stayed at. I'd stay there again anytime.

------------------
AA Platinum, Delta Gold, Starwood Platinum, Fairmont President's Club

We've got an upcoming 7 nights here in May. Is there much to do nearby? My husband has to go to Jantzen Beach some days, so will a car be best or is there a train/bus? Any restaurant or other activities that you recommend? My nephew is graduating from college in Portland, so we want to treat him to something special, but we don't know much about the area. I hope it's not raining too much! http://www.flyertalk.com/forum/smile.gif

We had a nice two night stay in PDX. We are going back for a one night stay in June 2003. 7 nights would be a bit much but it sounds as if you have some plans to fill the time. You must visit the Japanese Garden at the Park. It is a must. My friend is a Japanese national and considered it one of the most "authentic" she has visited in the States. You may want to take the graduate with you since I believe they give a student discount or AAA. Enjoy.

I haven't stayed at this hotel for about 9 months, but I used to like this hotel quite a bit.

Once I made Platinum, I was consistently upgraded, although normally you get upgraded to a Jr. Suite. I actually don't like the Jr. Suite a whole lot as it basically is just a large corner room, with lots of "open space". If you're laying in the bed, the TV is way too far away. Once I was upgraded to supposedly their only jacuzzi suite, with an absolutely huge bathroom and nice jacuzzi.

Nice hotel--sub par service. I wasn't upgraded during any of my last four stays—twice they didn't post my amenity and once they didn't have my reservation—even though upon the staff calling Starwood it was confirmed. Also, parking will also run you, a steep, $20/night.

If it wasn't for the heavenly beds, I wouldn't stay there.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by bworrell:


Once I made Platinum, I was consistently upgraded, although normally you get upgraded to a Jr. Suite. I actually don't like the Jr. Suite a whole lot as it basically is just a large corner room, with lots of "open space". If you're laying in the bed, the TV is way too far away. Once I was upgraded to supposedly their only jacuzzi suite, with an absolutely huge bathroom and nice jacuzzi.</font>

I'm at the hotel tonight and I have a room with a jacuzzi in it.... Beautiful hotel and a beautiful room, not really a suite but a large room, TV a little far from the bed, but ok otherwise.

The bathroom is gorgeous. Sadly I got in at 10 pm tonight and leave at 6:30 tomorrow morning and no one to share it with! http://www.flyertalk.com/forum/smile.gif Have to come back!

Oh, btw, there's TONS of street parking around and as long as the car is moved by 8, it's totally free.

[This message has been edited by kv99 (edited 04-16-2003).]

Sounds like a great room! I hope we get so lucky, but I don't know if we have 7 nights there. Any restaurant suggestions? We will be taking my husband's mom to Mother's Day and we're taking out my nephew to celebrate his college graduation.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by spellbound2:
Sounds like a great room! I hope we get so lucky, but I don't know if we have 7 nights there. Any restaurant suggestions? We will be taking my husband's mom to Mother's Day and we're taking out my nephew to celebrate his college graduation.</font>

Here's some of my favorite restaurants in Portland:

Caprial's: (25 out of 30 for food according to Zagat)
http://portland.citysearch.com/profile/8454305/

Lucy's Table: (23 out of 30 for food according to Zagat)
http://portland.citysearch.com/profile/8463255/

Good restaurant for brunch: Mom's

Also, since you're staying there so long you may want to break up your trip by going to Cannon Beach one day, Mt. Hood another, and Bend. All beautiful (my favorite is Cannon Beach just because I'm more of a water person).

Also, FYI. .. Portland has TAX-FREE shopping! woo hoo http://www.flyertalk.com/forum/smile.gif

Mom's? I looked it up but didn't find anything... boy will I feel silly if it's your "mom's" house! http://www.flyertalk.com/forum/biggrin.gif

Tax free shopping... I'm there!! We'll try and get over to Cannon Beach, and my husband is originally from Bend, so I can rely on him for the lowdown. Thanks a bunch.

Mom's, if my geographical memory is accurate, is in the vicinity of S.W. 3rd and Salmon. It sits on the Southwest corner of the two streets. Kind of a meat loaf and potatoes type of place. Bright and popular

Did a search and guess what it is not "Mom's". It is:


MOTHER'S BISTRO & BAR
409 SW 2ND AVE
PORTLAND, OR
(503)464-1122




[This message has been edited by opushomes (edited 04-22-2003).]

I work with 10-15 Plats who stay at this hotel EVERY week. As a result, doubt you'll get an upgrade weekdays. Nice property, good downtown location. I'd request a room ending in 03 or 08 as these are corner rooms and away from the elevator. Drink beer in Oregon, it's the best in the country.

We had a nice time in Portland, and thank you for recommending Mother's. My mother-in-law really loved it! We also had a really nice time at Caffe Mingo (great homemade ravioli, organic beef), Portland City Grill, Jake's, and Gino's (Sellwood area). We had a large room which was fine with me, and the front desk was very friendly. They didn't do anything for my birthday, but I guess that's why it's better not to expect anything from hotels so if it happens you feel extra special. We loved rollerblading around the waterfront and over the Steel and Hawthorne bridges. The Japanese Garden was so beautiful and peaceful, and Multnomah Falls and all the waterfalls were very pretty. Saturday Market was a fun way to spend the day, too.

Check into the Hotel early. The Hotel had us pre-blocked into a room on 19th floor (highest). It was not ready and offered a immediate room on 9th. Took that room. I was very pleased and surprised to find the room spacious, clean and I believe remodeled. The bathroom had a separate large shower and tub. It was a good size. The room looked to have new carpet and furnishing. Also as stated a good size. Apparently there are a number of junior suites which I was already told the day before were booked. Asked and granted a late check-out until 4:00 PM. The Hotel has a small but comfortable common space. A restaurant/bar on first floor. Meeting rooms on two. A good value given the price. I have stayed at the Embassy Suites and Marriott Downtown in Portland, OR. This looks to be the nicest. I was warned by the front desk that charges are applied for all outgoing calls. The rooms have high speed internet access for a price.

The front desk person was very kind to escort my wife to the room to give it a look. She is staying with her mother shopping.

From PDX you take the MAX light rail. When you leave the secure side veer right. Keep going and down the escalators. The fare into Portland downtown is a great- $1.60. Day pass $4.00. Get off a Pioneer Square. You can see the Hotel with is light green top from the Square. There is a very good Japanese restaurant on the way to the Hotel. It is called Koji Osakaya. My wife a Japanese native loves it. We took her mother there.

BTW the Westin has a frig which is not one of those electronic charge ones. A in room safe, one bathrobe in the 9th floor room, Starbuucks coffee, good size tv and decent that means ok size desk with comfortable chair. I would not hesitate returning which I am sure we will. No sales tax in OR. Regards

[This message has been edited by RTWSTARALLIANCE (edited 09-27-2003).]

I too know this hotel but most rooms are small. I was put in a larger room which they called a Jr Suite but in fact it was only a larger room!

This hotel is a good value, good location but I found the ceilings low in the rooms and hallways. It has that new vinal small and feeling to it. It is a new building with the facade of a classic older one.

Nice but not really up to the standards of a Westin!

The Weston Portland ripped me off with a $12.01 bill for a 55 second phone call. They then lied to me about the charge.

The bad taste still lingers.

They gained $12 and lost 2 nights business rate a month for ever

Phone charges at many *W hotels are outrageous. Take for example the W in LA. Its costs are $13+ for the first minute of LD which is just about anywhere in LA.

I refused to partake in this nonsense and simply rented a cell from the conceirege for just $10 per day.

Still this is a major issue at many proprerties. *W needs to come clean on this major rip off.

Checked into the Westin portland tonight. Very friendly valet and front desk staff, helped with directions to a local restaurant (southpark).

My only complaint is that the internet access is not quite high speed - getting about 48K download(about dial up speeds).

I can't comment about the plat. upgrades since I am 1 more stay away from Gold. Next year though - *wood all the way and I should be able to make platinum by August ( not more mariotts).

on 11/7 evening I booked a room at the Westin Portland which included free intenet access. I checked in on 11/8 at 5pm and checked out 12 hours later - 5am today. During my stay internet was not available. Even this morning, the staff at the front desk could not say when it would be up. Apparently the system is being upgraded and had been down for a while.

I resent paying the $30 or so extra for something that was not available. Should the hotel be charging extra for rooms with "free" internet access when none is available? Others beware. :td:

on 11/7 evening I booked a room at the Westin Portland which included free intenet access. I checked in on 11/8 at 5pm and checked out 12 hours later - 5am today. During my stay internet was not available. Even this morning, the staff at the front desk could not say when it would be up. Apparently the system is being upgraded and had been down for a while.

I resent paying the $30 or so extra for something that was not available. Should the hotel be charging extra for rooms with "free" internet access when none is available? Others beware. :td:

I would report the outage to Hotel Customer Service as a Room Amenity issue. If you paid $30 to have a room with free Internet access and it wasn't provided, I would expect that the hotel would have refunded it at check-out.

But, since I don't know all the details, I could be wrong, so it is best to let Hotel Customer Service sort it out. ;)

800-328-6242.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

Are you sure they weren't selling "Free From Internet Access?" :rolleyes: Seriously, I'd think the hotel would have told you upon check-in and noticed your rate had this item included, and handled it appropriately at that time, along with unlimited local calls for dialup service.

On the SPG website, on which I booked the room, the rates were $169 for a regular room and $199 for a room with free internet. I only found out that it wasn't working after spending aboiut 15 mins fiddling with the config on my computer trying to get the internet to work.

I'll call the 800 number. Thanks Lurker.

This is more useful in the summer than in the rainy winter, but Pioneer Courthouse Sq (1/2 block from the westin) has free wifi access available. ^

Thought I'd share a recent experience with Starwood -- how one hotel ticked me off over $8.50 and how Starwood Web Services and Corp Hotel Customer Service saved the day.

I drove down to Portland, OR last weekend for a Beer/Wine Fest. I was planning to book the Westin as it is a block from the light rail line which would take me to the convention center where the Fest was being held. Add the Heavenly Bed and a great stand alone shower and it's a perfect choice. (They also used to offer Molton Brown bath products, but they stopped that about 6-8 months ago - drat!).

I tried to book one of the Westin promotional rates that was supposed to offer 15% off the best available (unrestricted) rate. Doing so offered me a rate of $101.15 (85% of $119). The problem was that the best available unrestricted rate per Starwood's web site was actually $109, which meant the promotional rate should have been $92.65 The difference is small but it would help pay for breakfast in the morning.

I contact Starwood Web Services and explain my experience, which they can replicate and by which they are totally dumbfounded, as in "I've never seen this happen before." The woman at Web Services was extremely helpful, apologized for the inconvenience and attempted to contact a hotel manager at the Westin Portland. They were all at lunch so she took my number and promised to call me back within two hours.

True to her word, the woman called me back within two hours and related to me the gist of her conversation with the Revenue Manager at the Portland Westin. To this point, this was just a minor inconvenience and more an amusing way to kill some time. But the hotel's response was what galled me and ticked me off. The Revenue Manager said that they never bothered to program in the $109 BAR for this promotional rate since it hadn't been offered in the past three years (there are multiple BARs based on day of week, load factors, seasonality, etc.) He wasn't sure how/why the $109 rate was entered on the web site, but thanked Web Services for bringing it to his attention and stated that he would have it changed to $119 ASAP. As for the prospective customer, after consultation with the GM, "the best he could offer" was the $101.15 rate. After all, it's less than $119. AND, he left it to her to communicate that to me.

First of all, I've stay at that hotel four times in the last year, and once was at a BAR of $109 and once was at a BAR of $99. The other two were at promotional rates (20% off two nights). Given the RM wasn't even aware what was being offered that weekend, it didn't surprise me that his knowledge of past rates was "fuzzy". Second, I can understand that he would revise the rate back up once he was aware of it (I would have done the same thing), but he didn't even bother to throw me a bone and offer me the lower rate (for one stinking night!). After all, indirectly, I was the one responsible for him becoming aware of the error. I may have actually helped the hotel make more revenue on all last minute reservations. And third, he didn't have the decency to contact me directly. He "hid" behind the poor woman in Web Services -- who handled everything very professionally. And I acknowledged that she was the unfortunate bearer of the news and commended her for handling the uncomfortable situation so well.

Knowing of my experience, she suggested that I speak with Corp. Hotel Customer Services to voice my complaint and transferred me. (I think, secretly, she was miffed at the RM in Portland and was hoping I'd file a complaint). The man I spoke with there processed the information -- both the rate issue and, more importantly, the poor way in which the hotel addressed it. He also noted that the current BAR was now $119 -- they wasted no time correcting that error!

He placed me on hold and when he came back he offered me two options. One was that he would be happy to book the room at the $101.15 with a direct note to the hotel that I expected a $92.65 rate. No sale! This was a non-refundable rate and the hotel had already had an opportunity to offer me that rate and never seemed to consider it an option. The second option was offering me x,000 Starwood points for my inconvenience. Sold!!! Based on my redemption experience those points are worth about $250-300. All because some lunk head in Portland wasn't willing to throw me an $8.50 bone. [Note, I have chosen not to disclose the actual amount of the Starpoints because I consider it a personal transaction. But, the $ value should give you an an educated clue.]

I decided to book at the Portland Hilton for $99. They have a new upgraded bed -- not quite the HB, but, more than acceptable. The room was more spacious than the Westin. And I was comped continental breakfast because of my HH status (Portland Hilton has no Exec Lounge). Even though I'm Platinum with Starwood, that carries no breakfast comps since the Westin Portland doesn't have a Lounge. [Note the policy difference between HH and SPG] And I had the option to self park at the Hilton and save a few extra bucks, something one can't do at the Westin.

Finally, the Westin Portland is off my considered list for a minimum of one year. And, I get down to Portland 4-6x/yr. with 2-3 nights/stay.

So, for the sake of gaining an extra $8.50 short-term revenue ($101.15 vs. $92.65), this so-called Revenue Manager has cost this hotel at least $600 in future revenue over the next year (based on past year styas at the Westin). And that only covers the room rate! Plus, I am very likely to fall in love with the Hilton again (used to stay there a lot) and forget the Westin for an even longer time. Now, I realize $600 annually doesn't make me a high revenue customer. But for $9, the Revenue Manager was still being short-sighted

And kudos to the two people in Starwood Web Services and Corp. Hotel Customer Services for their assistance and professionalism. And for their generous response.

Bummer you had a bad experience. This still remains one of my favorite Westins and I'm off to stay there tomorrow. At least my chances of upgrade are better with one less platinum staying there! :D

All this over $8.50? :confused: I know it is the principle, but jeez...

It's too bad. I've had great experiences at the Westin Portland. Personally, I think it runs circles around the Hilton.

All this over $8.50? :confused: I know it is the principle, but jeez...

It's too bad. I've had great experiences at the Westin Portland. Personally, I think it runs circles around the Hilton.


Actually, this is about the principle -- the principle that you stand by what you offer. In this instance that would've been 15% off the best unrestricted rate. Instead of standing by that, the hotel decided to just change the BAR. If I was solely concerned about the money, I would have stayed at the Four Points for $79.

Further, I recognize and respect that many of you have had great experiences at this hotel, however, I have not. I have experienced valet parking snafus (once I was asked to go around the block because the GM's car was parked in the limited drop off area!), billing errors at check out on multiple trips, outdated room service menus (at least a month old), consistently luke warm coffee in the lobby (at least credit them for offering), etc. Bottom line, my room was fine -- always upgraded to Business Deluxe or Mini Suite. Terrific and appreciated! But, it was many of the other peripheral services that contribute to the stay that were lacking. Each, by itself would have been minor annoyances (except for the GM car thing), however, in aggregate, it's below what I expect at a Westin.

Meanwhile, my stays at the Hilton have been error free, I am offered a free cont. breakfast and am given a more spacious room. The fitness facility is outstanding. Service at their restaurants is more attentive. All at a lower rate. As they say, YMMV.

The Portland Hilton really isn't much if any of a downgrade. The fitness facility (if you use it) is really great, and you do get the breakfast. Ok, the bed isn't as good, but w/o Molton Brown, the bathroom littlebottles are about the same.

The sad thing is I bet this revenue manager, if he was in a similar situation with another merchant, would protest louder than you did.

Every once in awhile as a business owner or manager, you blow it and just have to have your personal "oops I blew it" and in this case, said manager should be happy that it would have been less than $10 as opposed to realizing after the fact that he caused to be sold 1000 trips to Europe at $20 each.

stayed at the Westin Portland a couple of nights ago.. great location with nice coffehouse around the corner, perfect for people watching.. Very small lobby, old charm I guess. Was given room 1802 on the Starwood preferred floor. Room was nothing to rave about, I was only separated to room 1801 by a connecting door and it seemed that I spent the night with my neighbors.. Called for my car to be ready around 6am and went down the lobby at 615am.. car was not ready and front desk staff was not aware of me calling.. annoying, had to wait another 10 minutes.
Middle of the road Westin in my opinion..

Frankly I was not impressed with this hotel either. Rooms are not great low ceilings, nothing to write home about but the restuarants were good. That is my two cents worth.

Breakfast deals are always a big mystery to me at most properties. Rarely do I seem to be able to avail myself of them unless up early enough in the morning but I am not a morning person at all unless I must be up for work.

Just stayed overnight and was pleasantly surprised to see exercise bike in room, weights and yoga books. Very cool additions :)

I'm the OP of this thread and thought I'd offer an update.

I did write a letter to the GM of the hotel and never received the courtesy of a reply. Compare that to a letter I wrote to the GM at the Portland Four Points. She responded and, noting an upcoming return stay, offered to comp the first night.

The Westin is still off my considered list when visiting Portland.

I've booked two nights at the Westin Portand (Oregon) about a month from now, but couldn't find any information about this hotel on this board. Do any of you have an experience you would like to share about this hotel? :confused:

Excellent hotel, great location, nice rooms. It is an older building, but in good condition and well run. Valet parking works well but you don't need a car in Portland (all buses/streetcars are free within the city center). Hotel restaurant is OK but there are a dozen good restaurants within a few blocks (e.g. Dragonfish http://www.dragonfishcafe.com/pdx/index.php ).

One of my favorite hotels in one of my favorite cities :) Rooms are nice (nothing that special imo) but staff is excellent - very helpful.

Another good restaurant is Mother's and of course Powell's Bookstore is amazing!

The hotel is very nice. We were upgraded to the "penthouse" floor which was nice but our king bedded room was much smaller then the two queen beds my children were in. I would have been happier with a bigger room on a lower floor but I don't like to complain when we are upgraded!

The plumbing was noisy throughout the night and we thought that might also be a quirk of the top floor location so keep that in mind.

Have fun!

Excellent hotel, great location, nice rooms. It is an older building, but in good condition and well run . . .

I concur with all of this. All Westin hotels would do well to live up to the same standard.

Wow- I'm surprised by the previous posts...
I am a diehard SPG fan, but after staying at this property once I realized I'd stay at one of the several non-SPG options in Portland whenever I return. I was upgraded to a suite at the Westin, but it was really not impressive. I would say the place is pretty B grade Westin, definitely nothing like a new Westin property like the Diplomat where everything is gleaming. My wife was with me on the trip and seconded me on this, and we've never gone back. I guess given the other positive reviews maybe I got the place on an off night...

It is an older hotel which means the room layout differs and some rooms will be in better shape than others. I've never gotten a suite upgrade here, but have stayed several times with a different room each time, so I've seen the diversity. I find the character of old buildings charming, but the worst rooms are probably showing their age. But the furnishings and bathroom were top notch in the rooms I've seen, in fact quite nice. But it is more like a NY hotel than one in LA, for example.

I'll be in Portland in a couple of weeks, and have an option of staying at the Westin or the Sheraton at the airport (which is $50 a night cheaper).
We're just touring the northwest and spending a couple of nights in Portland. May try to see the Columbia River Gorge.
Would you folks recommend the Westin or the Sheraton in light of this? Many thanks!

I'll be in Portland in a couple of weeks, and have an option of staying at the Westin or the Sheraton at the airport (which is $50 a night cheaper).
We're just touring the northwest and spending a couple of nights in Portland. May try to see the Columbia River Gorge.
Would you folks recommend the Westin or the Sheraton in light of this? Many thanks!

The airport location will give you a much quicker shot at the Gorge, as both PDX and Gorge are east of downtown Portland.

But if you do plan to spend some time in our wonderful downtown, the Westin is a great spot. Mrs. PDX and I often stay there on New Year's eve so we don't have to drive ;) .

The airport location will give you a much quicker shot at the Gorge, as both PDX and Gorge are east of downtown Portland. . .

That's true, but if you want to experience the charm of Portland, I would definitely stay downtown. The airport Sheraton is like any other circa-70's airport Sheraton. You could be anywhere. If you're on a tour of the NW, I suggest that you'll be much happier downtown; it's really a wonderful city that will be much easier to experience if you're in the center of it. AND, in my view, the hotel difference is well worth the extra $50.

I'll be in Portland in a couple of weeks, and have an option of staying at the Westin or the Sheraton at the airport (which is $50 a night cheaper).
We're just touring the northwest and spending a couple of nights in Portland. May try to see the Columbia River Gorge.
Would you folks recommend the Westin or the Sheraton in light of this? Many thanks!You don't need a rental car at the Westin (and parking is $20/night); you could save a bit on the rental car by not renting at the airport. If you do have a car, you need to add that cost to the difference. But the 2 hotels are worlds apart. The Sheraton is just a place to sleep, and handy to the airport and highways, while the Westin is a great city location (and Portland is a foodie town, so lots to eat, drink and make merry here -- which the airport location would not have). I'd only consider the Sheraton if I didn't actually want to spend any time in Portland (hard as that is to believe).

Thank you, AZ and number_6 for your insights. I am very tempted by the Westin. Especially with number_6's mention of food!!! ^

Stephem, I'd definitely give it another chance. All the rooms I've stayed here have been rather small, but they feel more cozy than cramped. The decor is understated, elegant. This is one of my favorites.

We used to stay there. IMHO the building is not that old. The rooms are ok. The restaurant has a great breakfast. From the airport you must take Trimet which is a light rail system very convenient and inexpensive. Our favorite restaurant is Koji Osakaya. Nothing fancy but good Japanese food. Cheap. We now stay at the Hilton Executive Towers. New, clean, fresh and helpful staff. The rate is often better than the Westin.

life_platinum Sorry I did not note right off this was started by you. I searched and found a report I posted in 2003. We began to sour on the Hotel one stay after that. We have since found the Hilton Executive. As a D with HHonors given a huge suite in the older Hilton building but always request and given Executive Towers. My wife loves the bagel shop by the Westin. There is a Nordstrom nearby but we find ourselves at the Pioneer shopping center usually. Has a Saks. The Tiffany is also nearby where the wife shops regular. We will be in PDX in a few also. Make sure and try Koji Osakaya. Can not miss it. PM me with ?s. Dinner?

Friends, thanks for the advice. I will find it exceedingly useful, and as is my habit, I will print out and take this thread along with me. As for your dinner suggestions, I'll turn them over to one of our staff people and see if we can have a group dinner at one of your highly recommended restaurants.

Upon my return, I'll provide a review of the hotel.

We stayed at the Westin in February, and as previously stated the hotel is in a great location and the staff was very helpful. Dinner at Jake's only a couple of blocks away was great. Also, try Mio Gelato for hot chocolate, it is the best I have ever had. As I recall Mio Gelato's is fairly close to the book store.

Add me to the list of those recommending the PDX Westin. And I write this having even been walked from this hotel at midnight a few years ago. The manager handled it fairly well and the staff has always been terrific. The rooms were renovated about 6 years ago and are probably due for another overhaul, but they are still fairly nice. Bathrooms, particularly in the larger rooms, are spacious and very nice. Location couldn't be better. As for restaurants, Jakes and other downtown, expense account places are good, but Portland has a ton of great neighborhood spots as well---even some downtown that I would characterize as such. Enjoy.

Since this has turned into a food thread, inevitably for Portland, all the serious food is in the Pearl district (about 10 block walk from the Westin, but parking isn't too bad in the Pearl). Two restaurants that are a must are Bluehour and Oba. Very different from each other, but equally good. Sunday brunch at Bluehour is particularly outstanding -- that rare experience of brunch cooked as a proper meal, with emphasis on the flavours. Of course there are dozens of pretty good restaurants in this city, so you cannot go too far wrong even if you just pick one at random.

Edit to add: almost forgot another gem... Pho Van (a great example of the superb food that you can find just by walking around).

I'm probably not quite the foodie that some of the previous posters are, but I would second the recommendation for Jakes.

And, on a more casual note, I love Rice Junkies (for Bento) whenever I'm downtown. Inexpensive, pleasant staff, and colorful locals eating in a cramped space (620 SW 9th Ave). If you're headed to Powell's, stop for a slice and a pint of PBR at Rocco's (kitty corner from Powell's across 10th). ^ ^

I just stayed here last week. I thought it was a nice hotel- not spectacular, but the bed was great and I had a really nice bathroom on the SPG floor.

I'll be staying there this weekend. What can I expect as a platinum (breakfast etc.)?

The hotel has "traditional" decor, but it doesn't look worn. I don't think they have any true suites, only Junior Suites which are one medium sized room with sofa and chairs. I feel the layout of the Jr suites is awkward and I prefer the smallish corner rooms (which have nice, large bathrooms.)

There is no lounge...as a Plat you are on your own for breakfast IIRC.

I love Portland but only liked the hotel. The downtown location is great and the initial appearance of the lobby and room is positive. Plumbing and hallway noise was a problem.

The hotel has "traditional" decor, but it doesn't look worn. I don't think they have any true suites, only Junior Suites which are one medium sized room with sofa and chairs. I feel the layout of the Jr suites is awkward and I prefer the smallish corner rooms (which have nice, large bathrooms.)

There is no lounge...as a Plat you are on your own for breakfast IIRC.

I agree with the recommendation for a corner room. The last 2 times I had a corner room on a higher floor and found the room to be very spacious, especially the bathrooms.

As everyone has mentioned, great location and nice change of pace from most Westins which tend to be much larger that this property.

I agree with the recommendation for a corner room. The last 2 times I had a corner room on a higher floor and found the room to be very spacious, especially the bathrooms.

As everyone has mentioned, great location and nice change of pace from most Westins which tend to be much larger that this property.

i just stayed there this past week and loved the hotel. the corner room was nice. the bathroom was big, but no bathtub which was a bit disappointing for a hevenly bath westin, ;) the best thing was the service though- the concierge helped me get tickets that i could not get on my own. everyone was nice and the hotel had great character. i'll definitely stay there again.

I've stayed here twice this year and had a very pleasant experience each time. As a Gold, I've been put in a corner room on the 17th (2nd highest) floor and upgraded to a junior suite the other time.

My stay there last week was only $119/night using the Triple A rate.

I would agree with everyone who says that it has a really neat and different feel to it. The location is great, and the little restaurant is good for breakfast. A cab from the airport ran me about $25-30.

For food, I would put in a plug for Typhoon!, which is a Thai restaurant nearby. And dont forget to drink plenty of the wonderful Pinot Noirs and Pinot Gris from the Willamette Valley!

The airport Sheraton is under construction and it is out in the middle of nothing. Stay in the city...it is a great city to walk. Go to the "Pearl District"...superb restaurants, art galleries, it is the hot happening area with lots of shops and character.

Those rooms are six years old? I wouldn't have thought it, looked more updated than that.

A gentle difference of opinion: the Pearl is appealing if you're into very upscale neighborhoods with lots of chain establishments. If you're looking for the true character of modern Portland, I'd cross the river and check out Hawthorne, etc.

I stayed here in November of last year. I thought it was very good overall, though I am a stickler for hallway noise, noisy plumbing, etc. and it definitely had that problem. Location, building itself, room was all very good, bathroom was a good size. Staff helped me plan a Willamette Valley excursion and recommended Camp 19 to eat at for breakfast, which was fantastic.

As for dinner, we ate at Portland City Grill I believe it was called, on a high floor in a banking building. Very good.

True, the rooms are small but feel very warm and cozy with excellent furnishings. The location is absolutely great and the staff excellent. One thing that has not been mentioned -- the front desk will let you use the Internet on a PC with a printer in a room behind the front desk for FREE. This allows you to print out your online boarding pass and check email without paying for Internet access. Kudos to the front desk staff! I will be back!

On another note, avoid the Four Points by Sheraton in downtown Portland. The rooms are depressing and the place looks like a dump.

One thing that has not been mentioned -- the front desk will let you use the Internet on a PC with a printer in a room behind the front desk for FREE. This allows you to print out your online boarding pass and check email without paying for Internet access.

Is their business center (that has 2 broadband pc's and a printer) not free? I used it for free the whole weekend I was there :confused: and yes that is a nice benefit.

Is their business center (that has 2 broadband pc's and a printer) not free? I used it for free the whole weekend I was there :confused: and yes that is a nice benefit.

It is. I was just there this week and used it; there's no charge. Unfortunately, the printer was not configured for the computer, so I couldn't print my boarding pass, but there's definitely no charge.

Maybe I'm lucky but I continue to have very good experiences at this hotel. This trip, I was upgraded to a "junior suite," which is essentially a somewhat larger room with a sofa in the corner. As usual, the bed was fabulous, very nice, large bathroom and everything was in good shape. I would be very happy if every hotel delivered at this level.

My only minor issue was that when I checked in at midnight I asked for late check-out for the next day and the front desk person told me that 1:00 was the latest they could do, as the hotel was sold out for the night. I asked if my status would help get a little extra time and she said no. In the morning I called down and asked a morning crew member and she told me, "of course -- no problem."

Well, here I am at the Westin Portland. Nice enough hotel. So far everyone has been friendly and nice. As a nobody SPG Gold, got a wonderful XX05 room, almost directly across from the elevators. Nice, especially for a quick get-away. :) Look out the window, and I can see the roof top of some building next door. Great view. Room looks and feels clean. Spacious. I'd guess about 350 sq. ft or so. Bathroom is large, with the separate shower and bathtub setup. All very nice. Valet parking (didn't find self-park) is 25 a day. There is wireless and wired HSIA in the room. Hotel interior and room looks updated. Not run down at all. No complaints, other than perhaps the iffy room location. Room upgrade? Well, I'm supposedly on a SPG floor, whatever that means.

Had a wonderful dinner at Andina, a decent 10 minute walk from the hotel. Highly recommended. ^

Will be back in a week. We'll see if as a repeat customer I get a better room location next time...

I've stayed at this hotel many times and have almost always had an excellent experience (except twice they tried to charge me over $50 weeks after I checked out for minibar charges that weren't mine, both times the manager resolved it quickly but it did seem curious). Not the largest or flashiest rooms, but very comfortable and easy in and out for a quick business trip. I'd also second Andina as a fantastic restaurant walking distance from the hotel.

Well, our return visit does not produce a better room assignment (I thought the system would at least prompt the front desk to say "welcome back" or something...no matter). If anything, it's not as good as last time, other than being on a higher floor. We have an XX01 room. Right next to the service elevator! Great to know that people work at the hotel very early in the morning! Room is not as spacious as the last one, and the bathroom is not a separate bath/shower setup but the standard shower/tub combo. Had a very strange feeling when first got into the room. The morning's paper was outside the room, and the room had been turned down, even with chocolates on the pillow! But it was mid afternoon. Thought for a while that someone was still staying here!
If this had been the room we got a few days ago, I probably would not have returned to the same property this time. The Kimpton 5th Ave Suites around the corner has a very similar rate for these two days, and I think I would have given them a try... Oh well. :)

I have used this hotel about 4 times in the last 2 1/2 years for 3 - 5 night stays and have always ben pleased and satisfied. Staff freindly, excellent breakfast and always had nice room with view.

I have used this hotel about 4 times in the last 2 1/2 years for 3 - 5 night stays and have always ben pleased and satisfied. Staff freindly, excellent breakfast and always had nice room with view.

I just returned from my two night stay at this hotel, and my thoughts are similar to those already posted. We arrived very late (1:30AM) because of a mechanical on an AA MD-80 at DFW, and my room was waiting. The cabbie who picked us up tried to rip us off in that he told us that since there were two of us, we each had to pay a $25 flat rate as well as a tip! When we threatened to take another cab, he said he would run the meter which provided a fare of about $34. The hotel has the feel of an older hotel as number_6 stated, but it was only 6 years old as previously mentioned. Upon checkin, the desk clerk asked if I wanted the 500 points welcome ammenity or another ammenity, and I took the points. He noted that a suite was not available, but that he had me staying in room 1914 in the Penthouse. The room was quite large, and contained a bathtub and a shower, and an inroom airconditioning system that worked. Like others, I used the free computer not only to print out my boarding passes, but also to do lots of emails during the two days I stayed. The hotel was filled to capacity, and when that happens, it is easy to see that at times there may be a short wait for one of the two elevators. As I walked through the town, a clerk at another hotel pointed out that he had a list of 10 hotels and all were fully booked as well even though there were no large events in town for the weekend. Perhaps it was the inexpensiveness of the hotels (I paid $139 plus tax) that accounted for the high occupancy rates.

We took number_6's recommendation and headed to Oba in the Pearl district and most were pleasantly surprised by the cusine. We also had reservations at the Harrison, but they had a fire in the kitchen on Thursday night so they were unable to honor our reservation on Friday night. My friends followed choptliva's suggestions and were at the Kimpton 5th AVe Suite hotel, and seemed to enjoy it immensely. The meals we had in the Kimpton were only OK (for example they had Chinook Salmon rather than King salmon on the menu for lunch) and it also had the feel of a well-maintained clean hotel.

Overall, I was very pleased with the hotel, and it represented one of the very best values I have received at a Starwood property. The room was excellent even though it was not a suite, and the staff very helpful. When they had trouble getting us a cab to take us to the airport, they summoned a limo and were then able to negiotiate the usual cab rate for us. Like others on this board, I would go back to this hotel in a flash if I ever again was in downtown Portland Oregon.

Thanks for all your help on my inquiry starting this thread.

. . . The meals we had in the Kimpton were only OK (for example they had Chinook Salmon rather than King salmon on the menu for lunch) . . .

Great report, Life_Platinum, thank you. And thanks for following up with the results after starting this thread. It's always great when people do that. ^

As for the Salmon, it's too bad your waiter/waitress didn't mention to you that the Chinook Salmon is the King Salmon -- they're one in the same. Alaskan's will typically call them Kings, while those in the Pacific Northwest call them Chinook. Same fish (http://www.adfg.state.ak.us/pubs/notebook/fish/chinook.php). . . Opportunity lost. . . ;)

Great report, Life_Platinum, thank you. And thanks for following up with the results after starting this thread. It's always great when people do that. ^

As for the Salmon, it's too bad your waiter/waitress didn't mention to you that the Chinook Salmon is the King Salmon -- they're one in the same. Alaskan's will typically call them Kings, while those in the Pacific Northwest call them Chinook. Same fish (http://www.adfg.state.ak.us/pubs/notebook/fish/chinook.php). . . Opportunity lost. . . ;)

Thanks AZ, and I had been in Alaska just 2 weeks ago, and had forgotten the difference between Chinook and King and Coho and Silver Salmon! One learns (or relearns) all kinds of important information on this board! :mad:

Just completed a one night stay this weekend. Property was clean and well kept, though the color scheme (yellow walls and blue carpet) isn't exactly "new Westin." Portland was experiencing a heat wave (104) and the halls were very hot.

As a gold, I was denied 4pm checkout (which seems to be the norm these days). I was able to get 2pm, but the reasoning for not getting 4 was that the hotel was sold out and a lot of people like to check in at 8am. Lame.

I know people say the Westin Portland doesn't have a club, but anybody notice the pictures of a club on the hotel website?

http://www.starwoodhotels.com/westin/search/guest_rooms_amenities.html?city=&stateProvince=&country=&postalCode=&hotelLocationType=&pOI=&arrivalDate=&departureDate=&lengthOfStay=&numberOfRooms=&numberOfAdults=&amenityType1=&amenityType2=&amenityType3=&nState1=&nState2=&nCity1=&nCity2=&requestedChainCode=&requestedAffiliationCode=&propertyID=1189&returnURL=&promotionCode=&corporateAccountNumber=&rcdi=&iATANumber=&groupBlockID=&ratePlanName=&starwoodPreferredGuest=&fromSearch=&H=250&W=491

I know people say the Westin Portland doesn't have a club, but anybody notice the pictures of a club on the hotel website?

http://www.starwoodhotels.com/westin/search/guest_rooms_amenities.html?city=&stateProvince=&country=&postalCode=&hotelLocationType=&pOI=&arrivalDate=&departureDate=&lengthOfStay=&numberOfRooms=&numberOfAdults=&amenityType1=&amenityType2=&amenityType3=&nState1=&nState2=&nCity1=&nCity2=&requestedChainCode=&requestedAffiliationCode=&propertyID=1189&returnURL=&promotionCode=&corporateAccountNumber=&rcdi=&iATANumber=&groupBlockID=&ratePlanName=&starwoodPreferredGuest=&fromSearch=&H=250&W=491

Yes, this is downright misleading. I think the bottom picture in the link referenced above is a room off the lobby, not a lounge.

Also, they reference 17 suites...these are JUNIOR, one room suites which are no bigger than standard rooms in many hotels. As a Plat, you should get one but be prepared to be unimpressed.

I know people say the Westin Portland doesn't have a club, but anybody notice the pictures of a club on the hotel website?

http://www.starwoodhotels.com/westin/search/guest_rooms_amenities.html?city=&stateProvince=&country=&postalCode=&hotelLocationType=&pOI=&arrivalDate=&departureDate=&lengthOfStay=&numberOfRooms=&numberOfAdults=&amenityType1=&amenityType2=&amenityType3=&nState1=&nState2=&nCity1=&nCity2=&requestedChainCode=&requestedAffiliationCode=&propertyID=1189&returnURL=&promotionCode=&corporateAccountNumber=&rcdi=&iATANumber=&groupBlockID=&ratePlanName=&starwoodPreferredGuest=&fromSearch=&H=250&W=491

Thanks for letting us know. The Global Content team has contacted this hotel and determined that they no longer have a club lounge. Creative Services has been asked to remove the photo of the former club lounge and replace it with another photo; however, that may take a few days to accomplish.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

I'm always quick to post a bad trip report, so I figured why not a good one? I was very happy with the Westin Portland this weekend. Very kind people, and no problems with the room. Even the beds were made properly. I can't report on any upgrades because I was with the little aviators and had to get adjoining rooms.

I'll be sending a note to customer care as well.

Late Checkout.

This is my second stay at the Weston (tonight). The first time I was only gold with 23 stays for the year. I'm now platinum and when I asked for a late checkout while I was checking in the front desk receptionist said it was based on availabilty only and she could not do it.

I mentioned the policy on SPG.Com benefits and she said they don't apply and I'd have to ask a person tomorrow.

I don't think its a convention hotel and its certainly not a resort so I beleive it should apply.

There is a thread in this foum about general difficulties with the late checkout policy but has anyone been able to get it at this hotel when asking at checkin?

On a side note...
The last time I stayed here I was gold and ended up being refused a late checkout until 2PM - ok normally I shouldn't be entitled but there was an interesting situation. I used the valet for the night and they (valet & front desk) didn't mention that I could not take my car out the next morning due to a parade; only after 2PM. So I ended up having to change my flight to a later time in the day and pay a fare change. I didn't think it was so cool to not tell me when I was checking in the night before. Even with this they wouldn't extend checkout until 2PM. It didn't seem to thoughtful to me and the desk clerk stated they did the best they could at informing everyone and had flyers at the end of the checkin desk. Hum... The best they could. They could have just mentioned it when I checked in since my rate included valet.

Anyway please let me know if anyone here was able to get late checkout at this hotel.

Thanks.

. . .Anyway please let me know if anyone here was able to get late checkout at this hotel.

I was just granted late checkout the day before yesterday. Exact same situation: When I checked in at night, I asked and was told that they were full and it was unlikely. I knew better, as this very same thing had happened to me at this same hotel on my last stay. The evening person said no, that it is based upon availability only and that they were full.

I called to the front desk in the morning and told the gentleman that I was a Platinum member and that I would like to take advantage of the late check-out benefit. I was told, "no problem at all" -- on both stays. It seems the nighttime people just don't know the policy.

A couple of other things about my stay this week:

It's the first time in several stays at this property that I wasn't upgraded to one of the larger rooms/junior suites. I was in a relatively small king room. It was still very comfortable, albeit small. Bathroom was still good sized and the bed was fabulous -- even better than the typical Heavenly Bed; I'm not sure what they've done differently, but something was improved.

When I checked-in the agent welcomed me back to the hotel and noted my status. She said that, unfortunately, they couldn't offer me an upgrade due to their sold-out status, but that as an apology, they would offer me a second Platinum amenity. The only qualifier was that it couldn't be two of the same thing -- in other words, no 2x 500 points, which, of course, would have been my request. :) I'm not one that cares much about suite upgrades on business trip stays like this, so it never bothers me when I don't get one, but I thought their acknowledgement of my status and the gesture of goodwill was a very nice touch.

I like this hotel. The location is great. Staff is solid (with the exception of the evening crew's understanding of the late check-out policy). I have consistent, predictable stays -- just the way I want them on a business trip. I never hesitate to stay here.

Anyway please let me know if anyone here was able to get late checkout at this hotel.

Personally, I think the Westin Portland is a very nice hotel.....with a great staff.

I have stayed here 3x already this year.....and each time, I didn't have any problem getting a 4PM late checkout.....which was always prearranged when I checked in. :)

During one of my stays, I was even granted a 'later than 4PM' checkout.......which I greatly appreciated as unforeseen circumstances had led to me running a bit late in getting back to the hotel.......as I had hoped to take a shower before checking out.

As mentioned by AZ Travels the World, this hotel offers a nice gesture (2nd amenity) whenever they can't upgrade a Plat.

I initially learned of their 'policy' during my first stay of the year at this property......even though I had been upgraded. ;)

During my second stay, I chose the 'beer and snack mix' since they were full and couldn't upgrade me.

Also.....I've been quite satisfied with the food......both via room service as well as the restaurant (pecan crusted French Toast....mmmmm).

I also made use of the 'Business Center' during my last stay........as I was in there very early in the morning on April 30th watching the Delta webcast celebration of their exit from bankruptcy and unveiling of their new logo. ;)

After initially staying at the 4Pts during my first couple of visits to Portland, I am now convinced that the Westin is a MUCH better choice.....and will definitely be my choice for my next visit.

A.J.

Late Checkout.

This is my second stay at the Weston (tonight). The first time I was only gold with 23 stays for the year. I'm now platinum and when I asked for a late checkout while I was checking in the front desk receptionist said it was based on availabilty only and she could not do it.


If you ever refused a late checkout, you should call Starwood Preferred Guest Customer Care and have them contact the hotel. That should remedy the situation. Just don't wait until the last minute.

Thanks for the inputs. I called and asked this morning and was told becuase they are sold out they can only give it until 2PM.

And that the policy is that is it only based on availability at this Hotel. They read thier policy to me that included the words about availability. I read back the text from the SPG website that indicates the availability aspect is only for resorts and convention hotels. I spoke with a front desk representative and the front desk manager.

2PM is all I really need today so its not a specific issue on my current trip but after moving stays to Starwood this year to acheive Platinum its dissapointing not to see consistency in the hotels honoring the benefits.

One of the larger rooms would have also been great but room 1914 on the top floor is still a very nice room with a good view. No complaints about it and as everyone has said the hotel itself is quite wonderful and in a great location.


Update:
I decided to call the Customer Service number in the sticky based on the principle of it. Goal being to have the Portland Westin understand the policy as its stated in the platinum benefits and honor it.

The Customer Service Rep who answers said it was based on availability even for platinums. When I read the benfits to her she then agreed that it should apply and asked me to fax her the page from the spg web site for her to follow-up. Its funny how often customer service representatives (not just spg) don't have access to the web from work to look at things themselves. My cell phone connection from the room is bad and our connection dropped at this point. It seems that the policy is not widely know within SPG and is inconsisently provided to members based on my initial experience so I'll learn to live the inconsistency and deal with each specific instance as it occurs. This is really no different than Hilton or Hyatt. You have to push for the stated benefits of a program.

Time to go have some fun around Portland. Thanks for the inputs on how to deal with late checkin requests in the future.

Cheers.

I checked in yesterday. My platinum "upgrade" was to a high floor (18th), but no mini-suite. It's a nice room but kind of small. The bathroom has both a tub and a shower.

I realize the vast majority love this hotel, but I continue to boycott it as long as Mr. Roemelt is General Manager for his failure to respond to my letter in April '05.

In fact, a month or so ago, there was a great Starpicks rate at the Westin and I was going to be in town. I called SPG and asked who the GM was and it was still Mr. R. Stayed elsewhere.

Still find the Hilton a better value -- lower rates, free cont'l. breakfast (for Gold+), bigger rooms, cheaper parking options (with less hassles).

regarding the late check-out benefit - I am often told to call down on the morning of check-out. I do not find that to be unreasonable, especially from smaller hotels, such as the Westin Portland.

The property isn't always aware of accurate "availability" until the day of departure.

Aloha

When I checked out I spoke with both the first line front desk person and the front desk manager working. Both firmly beleived it was based on availability.

I showed them the Starwood website and the exact wording of policy.

They recognized that it does clearly state it should be a benefit that is not based on availability and will follow-up.

Now what that follow-up means who knows. But they did confirm they agree it is an spg benefit and the hotel fits in the description (meaning not a convention or resort).

My first two stays were in the 19th floor in a very nice room. Not really a suite but very nice and clean. On my last stay I was in a minisuite on the 17th floor. The carpet was fairly old with some stains. The TV is also very far from the bed so if watching TV from the bed is your thing then a minisuite is not for you (at least the one I had).

The Customer Service Rep who answers said it was based on availability even for platinums. When I read the benfits to her she then agreed that it should apply and asked me to fax her the page from the spg web site for her to follow-up. Its funny how often customer service representatives (not just spg) don't have access to the web from work to look at things themselves.

Calling William, the Starwood Lurker. Can it possibly be true that Starwood Customer Care representatives are so POORLY trained that they don't even know one of the most basic benefits of SPG Preferred Plus, Gold, and Platinum status - 4PM late checkout?? I would have asked for a supervisor or hung up and redialed if I were dealing with such an idiot.

Calling William, the Starwood Lurker. Can it possibly be true that Starwood Customer Care representatives are so POORLY trained that they don't even know one of the most basic benefits of SPG Preferred Plus, Gold, and Platinum status - 4PM late checkout??

No, I would not blame it on the training they received. ;)

...I would have asked for a supervisor or hung up and redialed if I were dealing with such an idiot.

So would I...after I got their user id. :)

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

No, I would not blame it on the training they received. ;)

True, I was being sarcastic. :p It's really their IQ. :eek:

True, I was being sarcastic. :p It's really their IQ. :eek:

Well, let's just hope they went to the bathroom when this was being discussed. ;)

But, still no excuse because the information is in the SPG Training database on the company intranet site and readily available to them. :(

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

Just to keep feedback on the property fresh:

PDW Westin is a great property with a really fantastic staff. Jake (concierge) at the front desk was really great... every at the door was very accommodating and helpful.

Rooms (MiniSuite) was extremely nice... so so view but oh well... everything was immaculate.

Didn't eat anything at the hotel... check in/check out was perfect.

Fantastic place, will definitely go back.

Any recent visits? Staying at this property for Memorial weekend. Feedback on plat upgrades, parking and rooms would be greatly appreciated! Thanks!

The Plat upgrade is usually to a larger corner room. I would not call it a jr suite. Try to get something on the very top floor. There are lots of parking lots in Portland especially near Pioneer Place shopping. It might be cheaper there versus valet. Rooms are dated. The restaurant Daily Grill has a great breakfast. Enjoy!

I agree with RTW...loved the corner rooms, but valet is $34 so you may want to take a shot at local parking. This is one of my favorite small Westin's actually.^

For some reason I heard it was supposed to be a Ritz. There is a great Japanese restaurant in the Pearl District a client took me to. It was like Masu. It was good!

Stayed at this property this Memorial weekend.

Valet was 29 bucks, but there was plenty of street parking, free from 7PM to 8AM, and for Sundays and holidays. There's a parking garage a block from the Westin on the same street (Galleria). They charge a maximum of 5USD pr. day on the weekends. PS! Clock starts ticking at 8AM at this parking garage.

Was recognized as Platinum at check in, amenities were 500 points, free movie or 2 beers and pretzels at the bar.

Internet a little steep, 12.95 pr. day.

I got a room on the 17th floor, I asked if it was a corner room, it wasn't, but the guy said he would gladly move me to one.

The room was nice, but a little small. Nowhere to sit, but the bathroom was nice with a large shower, no tub.

Free Panna Water every day (one bottle..), turn down service was great, mints, curtains pulled etc.

Here comes the bad part: On Saturday night there was a party next door. When I called down, the receptionist promised to take care of it, but the party was not broken up till 430AM. Needless to say it was annoying.

Next morning I talked to the manager who was aware of the situation. He offered me a free night or 10K Starpoints for the trouble.

The rest of the stay was great, no complaints. Will definitely go back.

So, no suites, corner room small, but nice view and many windows. Modern and newly redone. Old style TV. And when parking is 5 bucks almost next door, it's a great pick for Portland.

My wife, 2.5-year-old daughter, and I will be staying at the Westin Portland soon. When we were there a couple of years ago (when I was a Gold) we were put in a small room that might have had a printer and a desk in it. It was tight with a crib.

Now that the littlest DivMiler is an active toddler, I'd like more room in our room. I'm guessing that suites are difficult to get (and they are small anyway) but that some other rooms are a but larger. Now that I am a Platinum, what can I ask the Westin (either in advance or at check-in) for that might be a little larger for the three of us? Either a specific room number, or type of room is what I'm looking for.

My wife, 2.5-year-old daughter, and I will be staying at the Westin Portland soon. When we were there a couple of years ago (when I was a Gold) we were put in a small room that might have had a printer and a desk in it. It was tight with a crib.

Now that the littlest DivMiler is an active toddler, I'd like more room in our room. I'm guessing that suites are difficult to get (and they are small anyway) but that some other rooms are a but larger. Now that I am a Platinum, what can I ask the Westin (either in advance or at check-in) for that might be a little larger for the three of us? Either a specific room number, or type of room is what I'm looking for.

I've been upgraded at this property consistently over the past 6 months. The suites that I've stayed in are a nice size, and significantly larger than the king room's I've been in there. PLENTY of room for a toddler. Give the plat. concierge desk a call and see if there is anything they can do before you arrive for your stay.

Stay: May 16 - May 17, 2008

Room: Deluxe Room

Upgrades: None

Comments: We stayed here during our relocation up the coast and the hotel was very nice. The staff did not seem extremely accomodating in my communications via email prior to our stay, but once we arrived everybody was wonderful. The room was large and spacious. We were travelling with a pet and they were kind enough to give us a room at the end of the hallway away from other guests. The location is great, right in the center of everything. There is also a Daily Grill attached to the hotel so you can bill directly to your room. If you have not had their Chicken Pot Pie. Have it. Love it. Crave it again. Overall, very nice hotel, we will definitely stay there when we return to Portland.

Cheers,

Adrian

I have stayed at the Seattle Sheraton and found out the hard way that my $300 brunch did not earn me any SPG points because it was not owned by the hotel (eventhough I was able to charge it to my room). Can anyone please confirm whether this is also the case for the Westin Portland? Thanks.

ST

I have stayed at the Seattle Sheraton and found out the hard way that my $300 brunch did not earn me any SPG points because it was not owned by the hotel (eventhough I was able to charge it to my room).

Lurkers, is this a change in policy by SPG, or a misunderstanding on the part of the Seattle Sheraton? I thought any meal charged (or chargeable) to the room was automatically eligible for SPG points. I understand if you need to get the details from Si_Ting_ca.

Lurkers, is this a change in policy by SPG, or a misunderstanding on the part of the Seattle Sheraton? I thought any meal charged (or chargeable) to the room was automatically eligible for SPG points. I understand if you need to get the details from Si_Ting_ca.

If the meal is chargeable to a room account, then it is eligible to earn Starpoints regardless of whether the Food and Beverage outlet is owned by the hotel.

I can report this to the SPG hotel coordinators, but sometimes it is faster to just fax in your dining receipt to Program Services for credit post-stay. 519-633-8557.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

Don't have the receipt anymore, but both the front desk staff and the CSR said the same thing when I called in to enquire about it. :(

Don't have the receipt anymore, but both the front desk staff and the CSR said the same thing when I called in to enquire about it. :(

You can get a duplicate folio from Hotel Customer Service. 800-328-6242. Ask for it to be sent via email and then forward it on to Program Services at research@starwoodhotels.com.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

I have stayed at the Seattle Sheraton and found out the hard way that my $300 brunch did not earn me any SPG points because it was not owned by the hotel (eventhough I was able to charge it to my room). Can anyone please confirm whether this is also the case for the Westin Portland? Thanks.

ST

I definitely received the points from the Daily Grill charges to our room.

Cheers,

Adrian

I have stayed at the Seattle Sheraton and found out the hard way that my $300 brunch did not earn me any SPG points because it was not owned by the hotel (eventhough I was able to charge it to my room). Can anyone please confirm whether this is also the case for the Westin Portland? Thanks.

ST

I stay at the Seattle Sheraton quite often and have always received points based on my spend at the Daily Grill. I charge it to my room though - did you actually charge it to your room?

I stay at the Seattle Sheraton quite often and have always received points based on my spend at the Daily Grill. I charge it to my room though - did you actually charge it to your room?

I did and I specifically remembered that the invoice for my room was a bit higher than the invoice for the other room, which I was also paying for.

Continuing to boycott this property.

Still like the Hilton.

And recently fell in love with the Hotel Monaco (Kimpton) a couple blocks away. On my first Kimpton stay this property upgraded me to a suite. They fell over themselves getting me a local paper (response time 30 seconds). And service in the adjoining restaurant, while not perfect, is vastly superior to the Daily Grind. Now this is what I would've expected from the Westin, but seldom received.

With all the better alternatives I have discovered, it is unlikely I will return to this property even under new management.


I realize the vast majority love this hotel, but I continue to boycott it as long as Mr. Roemelt is General Manager for his failure to respond to my letter in April '05.

In fact, a month or so ago, there was a great Starpicks rate at the Westin and I was going to be in town. I called SPG and asked who the GM was and it was still Mr. R. Stayed elsewhere.

Still find the Hilton a better value -- lower rates, free cont'l. breakfast (for Gold+), bigger rooms, cheaper parking options (with less hassles).

Now

seems to be pretty busy next week (July 22) - can't get a reservation at any of the Starwood properties in Portland!

Is there a festival going on, that I don't know about?

Been staying at the Westin Portland for awhile now and though the rooms aren't anything to write home about the service in the hotel is excellent. Had a chance to stay in their updated/renovated model rooms a couple of times and can't wait for the change. Renovation starts at the end of 2008 and should be done early in 2009. New modern rooms with excellent service is hard to beat.

Now if they would just bring back the free chocolates at happy hour.....

Been staying at the Westin Portland for awhile now and though the rooms aren't anything to write home about the service in the hotel is excellent. Had a chance to stay in their updated/renovated model rooms a couple of times and can't wait for the change. Renovation starts at the end of 2008 and should be done early in 2009. New modern rooms with excellent service is hard to beat.

Now if they would just bring back the free chocolates at happy hour.....

I have stayed at this hotel quite a bit over the years, but wasn't aware of any renovation plans. Did this actually start at the end of 2008, as indicated above? I was there in Jan, 2009 and saw no sign of renovation. . . but could have easily missed this if they were working on different floors. The photos on the website are still of the old rooms, so I'm thinking perhaps this room renovation (much needed, as the rooms are getting a bit tired) hasn't happened. I agree that the service here is excellent.

Some time back, I seem to recall a mention here of some room renovations at the Portland Westin. . . but I cannot now find that via search. To my knowledge, the last renovation occurred 8-10 years ago and, while the public spaces remain nice, the rooms are getting pretty worn. Has anyone recently stayed in a renovated room here? It's been a bit since I last visited.

Some time back, I seem to recall a mention here of some room renovations at the Portland Westin. . . but I cannot now find that via search. To my knowledge, the last renovation occurred 8-10 years ago and, while the public spaces remain nice, the rooms are getting pretty worn. Has anyone recently stayed in a renovated room here? It's been a bit since I last visited.

This might help.

Westin Portland, Oregon [Master Thread] (http://www.flyertalk.com/forum/starwood-preferred-guest/168564-westin-portland-oregon-master-thread.html)

Please note, you can go right to the The SPG Forum FAQ & Hotel Master Thread List thread and look for any existing property. Doing this eliminates the need to search. :)

Hope this helps.

I'm planning a weekend in Portland, OR this November.

I've been researching rates and checking on BRG deals. . most likely we'll us points unless the Q3 or 4 promos are better.

However I wanted to share what I found for the Westin in case anyone wanted to file a BRG claim.

For Nov 7-9 (probably other dates available too)

SPG.com is $140
1800hotels.com is $119.31

I would guess one would need to file a claim quickly as it'll probably change once this message gets out ;)

I basically like this place. It has a "classic" hotel feel to it. Those poor valet guys have to wear their suits even when it tops 100 degrees (I've been there twice under such conditions). The location is really great. And the Daily Grill offers good food via room service. But the rooms are small (at least every one I've had as a Platinum guest). I once invited my family to join me on a trip and with a king bed in the room the baby's crib had to go in the bathroom.

I'm sure I'll try the Nines given all the positive reviews on FT.

In my vocabulary "classic" means at least semi dump. I was suppose to stay there tonight using my FWN award but after seeing the room promptly placed a call to the Manager on Duty and asked them to cancel my stay.

Too many good hotels in Portland including the Kimpton ones to waste any time in an old dump like this.