Starwood Preferred Guest - Westin Mission Hills, Palm Springs, CA [Master Thread]

I am considering booking a golf weekend here. What can I expect? How does it compare to other resorts in the area (I am also considering the Marriott Palm Desert)?

Nice resort. Recently refurbished. Heavenly bed. However, your room can be a mile from the lobby. And, do not forget eveyone's favorite, the "resort fee"

I spent one night at the Mission Hills last Labor Day weekend with my girl friend. I cut my stay short and moved to a great small inn in old Palm Springs.

As platinum they upgraded me to a large suite. The bedroom was equipped with the heavenly bed. As an amenity I was given a decorative tin of delicious cookies. Even though I received al sorts of upgrades and was treated very well and had a cheap rate to boot, I really didn’t like the place. The rooms are sprawled across the property in two story apartment-like units. The soundproofing was not very good and there were always people walking by my room. Since it was Labor Day weekend, they place was PACKED with zillions of families with kids. The nice pool area was simply overrun. It was not relaxing. Perhaps during the high rate season it is a bit more subdued.

I had read the very mixed reviews about the Westin Mission Hills near Palm Springs. I decided to book a room anyway, hoping for the best. I booked two nights for last weekend, 4/26-28, for about $300/night, about 45 days ago. I was confirmed a non-smoking room, 2 Queen Beds, limited view.

Upon arrival last Friday night, I checked in at the front desk. Instead of receiving my keys quickly as usually happens everywhere, the front-desk worker disappears into the back for about 3 minutes.

She explains that I would be upgraded to a suite tonight, and would have to move tomrrow. I said I don't want to move rooms, and need a room with 2 Queens as booked (as Suites generally only have Kings). I really didn't care about having a suite at this point, I needed the requested bedding configuration as there were four of us!

The manager came out, and was somewhat apologetic, but evidently bookings were messed up, and these were the only rooms they had. At this point I just wanted to get some rest, so we took the room, a rollaway, and someone slept on the couch(!).

The following day, I called the front desk at noon as requested for my new keys, and ended up waiting an hour for them to return my phonecall with my new room assignment! I called back, asked to speak with the manager, he assured me my room keys would be delivered by a bellman immediately. 45 minutes later, I walked to the front desk to ask for my keys, and the manager. He came out, looked around for my keys and handed them to me without an apology.

Overall, this was not an experience which I would expect from any hotel for the rate I paid. The most distressing thing about this was waiting close to three hours to have my room changed, and delaying my planned activites for the day.

On a positive note, the rooms were nice, clean, the grounds well kept. The staff just seems to not have ANY clue!

Just did a search on this property but didn't really come up with much.

Anyone stay there recently? Can a Gold expect anything special? (FYI: I'm not a golfer, just looking to get out of L.A. for a weekend getaway to some place peaceful/pretty).

Thanks for any info. http://www.flyertalk.com/forum/smile.gif

Mission Hills is a pretty nice resort. I would ask for a Lake view. Golds will get the 4 pm checkout. Not sure about the rest as I became a Gold after my stay there. If you take their timeshare presentation - they will give you $100 towards your bill, or you can opt for the points.

My only complaint was that house keeping was a bit slow. We left our room at 10 am, retunred at 4pm, and our room was still not clean!!!

If you ask about the timeshare at checkin - they can get you a $125 voucher. I didn't have time so I skipped that 'amenity'

I was there for one night (25 Nov). Was offered an upgrade to a King suite, but refused since I was traveling with family and wanted the two beds I had reserved.

reminder that there is a $14 'resort' fee. You don't get any points for those bucks as that is apparently ineligible revenue. I didn't do any resort items so I was a bit miffed at paying this 'tax'.

btw - was very windy when I was there = a minor sand storm in the area. Made it uncomfortable to do anything outside.

I was just there with the family for 3 nights this month. I was very impressed with the property. It's close to the attractions in the area and it is very well maintained. The spa is also very nice.

I booked two rooms using Cash & Points and was upgraded to golf/lake view for both (was supposed to have parking lot views).

I LOVE Westins and this is one of the nicer Westins that I have visited.

You should very much enjoy your stay. Have fun.

------------------
AA Platinum, Delta Gold, Starwood Platinum, Fairmont President's Club Gold, Hyatt Diamond

Been staying there for some time but it's been almost a year since the last time.

I'm picky about resorts but here's my take: Great grounds, nice enough rooms but my last stay I noticed they were starting to look a little tired. Excellent staff, great pool, good food, and the only downside: a lousy bar and it's a drive to anywhere else.

I stayed there last April, and was impressed with the rooms and grounds overall. The pool areas are nice, as are the rest of the grounds. It is a bit out of the way from everything though. I did have to park quite a way from the room one night - the property is very spread out. I too don't agree with the "resort" fee - it's a complete bunch of BS.

I did have some major issues which I won't go into detal on, but in summary I had to change rooms once during my two night stay, and the staff was less than helpful in the matter. The good news is after sending a letter to the GM of the hotel explaining what happened, he very appropriately compensated me and apologised for the issues.

Just wanted to say thanks for all the info. FlyerTalk rules. http://www.flyertalk.com/forum/smile.gif

http://biz.yahoo.com/bw/021210/102091_1.html

Press Release Source: Starwood Hotels & Resorts Worldwide, Inc.

The Westin Mission Hills Resort & Villas Celebrates Grand Opening
Tuesday December 10, 10:01 am ET

RANCHO MIRAGE, Calif.--(BUSINESS WIRE)--Dec. 10, 2002--City officials, local residents and management from Starwood helped celebrate the grand opening today of the newest Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT - News) vacation ownership resort, The Westin Mission Hills Resort & Villas in Rancho Mirage, California.

Located adjacent to the luxurious Westin Mission Hills Resort, this resort gives guests the opportunity to purchase weekly intervals in one of the most popular vacation destinations in the country.

"We are extremely pleased to celebrate the opening of this incredible property. This is our first Westin-branded vacation ownership resort in California and the fourth Westin vacation ownership resort we have built or is under construction. The response to this product has exceeded our expectations as presales, which began last year, continue to outpace our projections," said Raymond L. "Rip" Gellein, Jr., chairman and co-chief executive officer of Starwood Vacation Ownership, Inc.

The Westin Mission Hills Resort and Villas is located on just over 20 acres and will feature 158 two-bedroom villas upon completion. Each two-bedroom villa is designed to capture the modern luxury and style in keeping with the Westin name. The fully-equipped kitchens include everything needed for a gourmet meal, the separate living room and dining room provide plenty of space for families and guests, the master bedroom is its own oasis complete with a whirlpool tub and, of course, the Heavenly Bed®.

Overlooking the world-class Mission Hills Golf Course, the resort will also feature its own lavish amenities area complete with a large family-oriented pool complete with a water slide, a separate children's only pool, an adult pool, private cabanas, restaurant and bar. The first phase of 16 villas is now open and the second phase of 40 additional villas will open in January. The balance of the villas will open in late 2003 and in 2004.

"The Westin Mission Hills Resort is a world-class property complete with golf, tennis and an incredible spa. Our vacation ownership resort is the perfect compliment to the resort's traditional lodging and will give guests an opportunity to own weekly intervals and enjoy the area year after year or exchange their interval through the Starwood Vacation Network," said Jeffrey A. Adler, president and co-chief executive officer of Starwood Vacation Ownership, Inc.

The Westin Mission Hills Resort & Villas will become part of the newly formed Starwood Vacation Network (SVN), an innovative exchange program that gives its members easy access to other exciting Sheraton and Westin Vacation Ownership resorts as well as to Starwood Hotels & Resorts Worldwide, Inc.'s more than 750 properties around the world. SVN will provide its members with worldwide opportunities to experience Starwood's exceptional brands including St. Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton and W Hotels. SVN was developed to meet the needs of today's travelers resulting in a user-friendly system that emphasizes flexibility and access to all of Starwood's hotels and resorts worldwide. In addition to SVN, The Westin Mission Hills Resort & Villas owners will also have access to Interval International, an external exchange program.

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 750 properties in more than 80 countries and 110,000 employees at its owned and managed properties. With internationally renowned brands, Starwood is a fully integrated owner, operator and franchisor of hotels and resorts including: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W® brands, as well as Starwood Vacation Ownership, Inc., one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwood.com (http://www.starwood.com) .
Contact:

Starwood Hotels & Resorts Worldwide, Inc.
David Matheson
914/640-5204


Source: Starwood Hotels & Resorts Worldwide, Inc.

Westin Mission Hills in Rancho Mirage CA is running a vacation ownership promotion special. It goes like this 3/2 days/nights, 2 rds of golf -Pete Dye & Gary Player courses and $50 gift certificate for $169. Here is the catch you must go through the 90 min presentation. It's a wonderful property and worth the 90 minutes of your time. I had heard you might have to be referred by a existing vacation owner but I could not verify that-if this is true and you are indeed interested I will be happy to put you on.

P.S. I recieve no points or any other considerations!

Anyone visited Palm Springs lately?? Just booked an award stay for June. What are the chances of an upgrade?? Hows the golf at the hotel?? Things to do at night?? Casinos??

Any info would be great...thanks

I tried unsuccessfully to line up an award stay here for the Coachella music festival in Indio last weekend. All the bands were staying there so we decided to swing by and check it out. Verrry nice for a westin. Golf course looked great.

I've got a revenue res for Coachella 2004 http://www.flyertalk.com/forum/wink.gif ... Rack rate of $480 makes for a good use of an SPG50 when Best Available Rates start at $375.

Almost forgot... several casinos in the area... lots of country clubs that appeared to be private... not much in the way of things to do, but I'm 23, so your tastes may swing more towards what the casinos have to offer (I think Jay Leno was playing at one that weekend, and a Motown band whose name escapes me).

I stayed there on an award stay during Coachella a couple weeks ago. As a gold, I was given a Golf-Course view room (same as last year for Coachella, but it was a revenue stay, booked the lowest $$$ rate on a parking lot view room).

I had some issues with the property last year, but they were resolved to my favor. The rooms have recently been rennovated in the last 2 years, and are large and well appointed. Heavenly bed and shower. The property is kept up very nice, and the staff were up to par this time.

YYZC2 - What are the dates for Coachella next year? I'd like to get mine booked now too, I barely got a room this year http://www.flyertalk.com/forum/smile.gif

SNA_Flyer - too bad we couldn't have met up! I have made the Coachella trip two years in a row. All I could get was the Motel 6 this year.. http://www.flyertalk.com/forum/frown.gif

For the last three years the festival has been on the last weekend in April so I'm guessing it will be April 24-25, 2004. I'm booked for the Saturday night only as I have friends in North Hollywood.

I'm flying my friend from LA into NYC for Field Day Fest in June... interested? Drop me a line.

Just received invitation from them and the current promo is $149 for 2 nights with 8,000 Starpoints or $100 Resort Certificate. Additional $75 if arrived between Sun to Wed.

Hi,

I am interested in that deal!
Whom can I contact to make reservation?
We participate in a fractional ownership program, but not Starwood's yet!

We'll be in Calif. mid July - would like to check out that Promo - who can I contact? Or would someone out there (suitestay?)sponsor/recommend us?
Thanks.......

[This message has been edited by ReneeMoss (edited 05-18-2003).]

Pretty hard to miss this promo. The advertising starts at PSP with an in-airport desk just as you leave to get your rental car. Rules to qualify for the promo are the standard: $75K annual income and if you have a spouse/partner, that both of you are present for the pitch.
I was disappointed with the hotel side of this property (a number of maintenance items and junk phone messages for hotel services) but did find the management most responsive.
If this promo is as hard-sell as Westin Maui's was, be prepared to really "earn" your reward for surviving it. I was really turned-off by the Maui hard-sell and was therefore NOT interested in Mission Hills. In fact when I checked-in I requested that I NOT receive phone soliciations for this promo as Westin Maui had done.
Since the Starwood timeshare business is its fastest growing line, one gets the feeling that at *wood hotels linked to timeshares, the hotel is merely an incidental feeder for the timeshare. Sad.

ReneeMoss,

Let me know if you are still interested. I will check what's out there and be more than happy to refer you.

Again, I recieve no consideration from SVO or Starwood hotels!

Suitestay

Thanks - As we will be in Ca. mid July to end of July - I'd be interested in taking a quick holiday in Palm Springs! would especially like the 8,000 Starwood points - We don't play golf - so no need for the links...and we could arrive mid week -no problem...Thank you for a referral invitation.

[This message has been edited by ReneeMoss (edited 05-18-2003).]

[This message has been edited by ReneeMoss (edited 05-18-2003).]

Well fly out to PSP wednesday morning from Ohare.
Have two rounds of golf schedule, one at the resort course, the other at the Gary Player course.

Any night scene here at all in Palm Springs?

Had a one-night stay a few weeks ago with a lot of issues: maintenance problems, byzantine voice mail system, junk voice mail ads for hotel services, platinum amenity not offered, lots of hype for on-premises timeshare, resort fee not disclosed at C/I, snippy concierge. I was embarrassed that this was a Westin. However, barely upgraded room was large, well-appointed and quiet, once the A/C was fixed!

Ms. Goldmember and I will be staying here at the end of June. Can anyone provide a recommendations on room locations (as it seems rather spread out) and on the golf course?

Thanks in advance.

Any other reports on this property? I've got a one night stay there this week.

Considering my other options were "motel"-type properties in Temecula or Hemet, I'm sure I'll be pleased with whatever I get! http://www.flyertalk.com/forum/wink.gif

Any decent restaurant recommendations in the area?

And how is the gym? I really don't want to drive all the way to Temecula to workout at a 24 Hour Fitness location....

I was there in January 2002 and really enjoyed my stay. I was upgraded to a non-view suite which was comfortable and pleasant. The food was good and the fitness center was pretty nice. I would definitely go back.

When I was there a year or so ago the property was showing timeshares. One hour invested (no hard-sell) was worth 10K Starpoints. It's worth asking if presentations are still being done.

did a search but came up with very little.
would like some feedback on the westin.
* food options
* healthclub quality
* rooms
* etc.
Thanks

From what I recall from my visit a month ago...
1. Only had bfast there and it was outside by the golf course. Good food.
2. Seperate building for working out, including machines outside. Has everything anyone needs... bikes, treadmills, freeweights.
3. Room I had was a seperate 2 story building that had 10 "units". It was basically a 1bdrm condo. Kept thinking that I wish the wife was with me to enjoy this...
4. Folks there were very helpful and can't wait to go back.

Can't say I want to go back. Not a bad place, but not worth a return visit. The first thing that comes to my mind about my stay was the terrible soundproofing between the rooms and that the pool was totally overrun with screaming kids.

Beautiful setting and the golf course (north) is very nice. I had a great massage in the spa. The tortilla soup at the outside restaurant was fabulous. The local restaurant you should absolutely try is called "Castelli's" and is famous for their pork chops with glazed apples; and the best fettuccine I have had since Roma!

Stayed in September, low season. Stay was OK. Plat number not in reservation though on my confirmation (don't know how that can happen). Had to lobby very, very hard for an upgrade (golf facing, standard room; no suite or jr suite). Workout facilities were OK, not that many cardio machines for the size of the resort. A couple were out of order. Parking was difficult some nights, even though there didn't seem to be many people staying at the hotel (could it have been conventioneers parking?). Stay credit didn't post. 4 Messages to MOD, Manager, etc. went unanswered before getting promised by the Manager that he'd have stay post - it didn't. SPG customer service took care of it. Room decor is very nice - modern, clean. Resort grounds are nice - though very brown and dry when I was there (function of the season). Pool was a bit crowded with children but not as bad as some. Didn't eat at the hotel but the drinks were good http://www.flyertalk.com/forum/biggrin.gif

I got an offer today for 4 nights here for $375. Anyone else get this deal? Is it hard to get the dates you want?

I was there in January 2002 but I'll tell you what I remember.

I really enjoyed it. It's gotten some negative publicity here but I would definitely go back. On request, received a platinum upgrade to a non-view suite, which had a comfy living room and pleasant bedroom. There is a nice restaurant with good food as well as a more casual one. The health club was quite good and well-equipped although a short walk from the rooms. Hope this helps.

I got an offer today for 4 nights here for $375. Anyone else get this deal? Is it hard to get the dates you want?

My deal was 3 nights for $199. Not difficult to get the dates you want provided you book 3 months in advance (and you can change dates for $25). Make sure you get the 7500 points too.

Staying here this weekend on the offer so I will file my full report next week. :cool:

It looked like a nice property. I wasn't busy when I stopped by. I only ate at the bar...the food was fine... the service was very, very weak. The bartender didn't seem to know what he was doing.

Just stayed there this weekend. Restaurant was great :) ----they had a 4-course tasting menu that was really imaginative, and the wine list was impressive. Service was also good. Spa is well run, exercise room is fine.

The bad: I booked on the Starwood Web site, but was refused credit for my stay AND refused Starwood points for the room rate---because they said I had selected a 'golf' special icon. What's up with booking a room at a rather expensive rate and being refused credit for the stay? :mad:

RE: multi-night offers: targetted, I assume?

(paying near $250/night in early May)

RE: multi-night offers: targetted, I assume?

(paying near $250/night in early May)

Yes, targetted - they send the offer by snail mail. But they always ask for referrals, so anyone who wants one should shoot me an email before midnight PDT and I'll get your name on the list.

i just got an invitation to stay for 2 nights at $169 which includes 8000 SPG points or a $100 resort certificate.. the catch is that i have to listen to a "90 minute presentation".. anyone familiar with this deal? worth it?

Any recent stays ? Any updates on hospitality or upgrades ?

I got an offer today for 4 nights here for $375. Anyone else get this deal? Is it hard to get the dates you want?
How weird.
Tonight, I got a breathless call that the rate was about to expire, and would I like to buy it? (same as you, $399 for 4 nights)
I could fix the dates later, this would just guarantee me the room rate. I know I'll be in PSP for an FT 'do in March, so I asked if those dates were available. Then they transferred me to reservations. "Sir, the next dates available for that rate is in JUNE!".
Hmmm. I am REALLY hoping that the offer is only good in summer, or off season, since otherwise this is a total rip-off. I don't have the postcard anymore. I do remember that last summer, availability wasn't good for days I wanted.
Anyone know for sure?

Hi -
I am planning a weekend using points at the Westin Mission Hills in Rancho Mirage (Palm Springs area). Has anyone stayed there? What about upgrades - am Platinum status. Anything about the hotel I need to know before I go?

Thanks!

More likely than not you will get a suite upgrade. The resort however is HUGE and very spread out. The light on the phone will flash and you will be advised that a special "gift" is waiting for you at the front desk. The "gift" is an invite to a special "cocktail reception" aka time share. Nice rooms but a "corporate office park" envionment.

Stayed there between Christmas and New Year's eve. Long line and long wait at check-in. The guy before me almost fell on his knees begging for an upgrade but to no avail. "Sorry, we're completely full". When it was my turn I received an upgrade to a fantastic suite without even asking. It took a while because the hotel really seemed to be full, but the girl at check-in offered all by herself to see what she could do. Lots of typing and finally we wound up in that spacious two-room suite. We even received a free full breakfast for one day of our stay. Still don't know whether all that was due to my Platinum status or to my good looks. ;)

The parking staff will watch your car while you check-in if you ask them to do so. No need to have them park it for you as you can (and probably have to!) drive to your room.

It's a great resort - enjoy your stay!

Welcome to Flyertalk, SeattleAmber! If you do a search, you will find several other threads about this property.

Welcome to Flyertalk, SeattleAmber! If you do a search, you will find several other threads about this property.

http://www.flyertalk.com/forum/showthread.php?t=169158&highlight=Rancho+Mirage

There are several pools there, but all of them are smallish and no good for swimming laps, if that's important to you.

Hi -
I am planning a weekend using points at the Westin Mission Hills in Rancho Mirage (Palm Springs area). Has anyone stayed there? What about upgrades - am Platinum status. Anything about the hotel I need to know before I go?

Thanks!

Ok Amber check it out. This is a great hotel, the villas are WAY better but you have to have Starwood VO or know someone.
Anyway, I am plat now but was gold then. I did get the upgrade but had to ask. Free breakfast to all elite guests. Expect carmel corn in your room, if you don't get it ask and you will get points too. (it is very good stuff)
Now, at the concierge desk they will have a coupon book with lots of disc and 2 4 1s. They even have a special now for 199.00 a night but you get 200 credit in the hotel. THATS A FREE ROOM. Pool is nice with the slide. There IS and adult pool and one for owners.
Finally here is the GREAT DEAL you want to look for.

Go to the Vacation Ownership presentation, you will get 10,000 starpoints or 125$. Take the points. Then go through their presentation. Tell them no. It doesn't work for you. Then they will send you to an associate to "survey" you on how your expirence with the VO was. Really he just trys to sell you a much cheaper deal... Make sure you get Rene he is a great guy. He will offer you for 300 down and roughly 100 a month for 12 mo. (1500 total) 50,000 starpoints and 5days 4 nights at the Resort in a villa. You can use it anytime within 18 months. This is to get you back to try and sell you then. But, if you buy you get 100,000 bonus starpoints. They tell you that you will loose it if you don't buy today in the presentation. But if you buy from Rene you will get the 50000 4 nights and will not loose all of your "today only signing bonuses" .
Now one more thing. If you decide to buy within that 18 months you don't have to return to the resort for your days, Rene will give you 40,000 instead.
So buy buy buy!!! You will get 200,000 starpoints!!! Man you can go crazy with that! If you can't afford the Starwood Vacation Ownership sell it after you get your points. Sell it on ebay even. Check they are selling. Please mention my name if you do this anyone, and email me if you do because I will get 20,000 starpoints just for telling you about it. email me for info please.

Well, since I posted the question, I figured I would update with my experience. Checked in Friday afternoon, no line at check in and they did send me to the concierge for a "free gift." However, I did not qualify for their Vacation Ownership presentation because I do not own my own home, which was fine with me. No room upgrade, they said there were non available, but my room was still pretty spacious and right next to the adult pool, which was a big plus because there were no children in our group and we really didn't want any. Got carmel corn in my room and free breakfast for two. Overall, the property was very beautiful.

Friday nigt after dinner, we decided to check out the adult pool (this was 10pmish). There were about 10 or so people in it - a group of (loud, obnoxious, drunk) adults and their children. After a few minutes, I decided I didn't want to deal with it and called Service Express to report the kiddies in the adult pool. Security came out and simply told them to keep it down (which they did for about 2 minutes before getting loud again, at which point we gave up and went up to the room). Thanks for nothing! We didn't have to deal with any kiddies in the adult pool for the rest of the weekend, so that was nice.

The fitness center was like a sauna - I couldn't believe there wasn't a single fan in there. It was cooler outside with the breeze (and it was 100+ all weekend).

Sunday morning I called for a late check out. Service express told me they could only do 1pm complimentary, any later would be a $50 charge. I asked even for platinums and she said since I was platinum, she could give me 2pm or I could speak to the front desk. So I asked to be transferred to the front desk, which took a good 10 minutes and I am not exaggerating. The front desk told me the same thing, and when I asked if that was the case for Platinums, she said "Are you Platinum? We don't have your number on file." I said "You had it on file when I checked in" and she repeated that they didn't have it, and asked me for it. When I gave it to her she said "Are you with SeattleAmber?" And I said "I am SeattleAmber" and she was like "oh, ok, then we can give you 4pm." I though that was very odd and kind of annoying. And they did have my number on file when I checked in so I really don't know why she said she didn't. Whatever

Other than that, I had a nice stay. I'd probably stay again if I was inclined to return to Palm Springs as I am pretty loyal to Starwood, but I'd be lying if I said those things didn't really annoy me.

Just finished a three-day stay here. Start-to-finish bummer.

Background: I'm platinum and I paid cash.

No upgrade on room. No one told me about breakfast or lounge. When I checked this thread on the last day and asked, they told me 'no, you must be mistaken'.

No late checkout, despite playing the platinum card. This despite the fact that the property appeared to be relatively empty; it is, I believe, 'low season'.

Gym was less-than-ideal, but perhaps the ventilation system was working better during my stay. (I'm speaking of the inside gym; the outdoor gym tent looked dreadful.)

Do not disturb sign did ensure that my room wasn't made up, but they did come in and rearrange the coffeemaker daily (which I'd moved to make room for my belongings.)

I'm here now on a vacation preview special of $289 for 4 nights with 10,000 *points and $75 credit to use at the resort. When I checked in Sunday, I met with a guest relations person from the vacation ownership dept. She gave me $150 credit instead and said I'd get the *points and another $50 credit when I had my VO meeting. More than enough for breakfasts, resort fee, high speed internet, some meals, and shopping in the gift store.

I'm gold, which as you know, isn't worth much with Starwood. (I've never needed a 4 p.m. checkout.) No upgrade because my number didn't make it to the resort computer. I had forgotten about that benefit since it hasn't been automatic in my experience. My room is great anyway.

Someone from the manager's office called yesterday to do a satisfaction survey. She asked about my experience as a gold member. I said something about it isn't worth as much as it is with Hilton, where it gets me a free breakfast. Last night someone else called to tell me I get free breakfast as a gold member. Sure enough, the waitress knew about this benefit when I had breakfast this morning. Charged her tip to the room, so my credits will cover it.

All in all, this preview package was a great deal even though I couldn't book it when I wanted to and ended up here in August. It was the only time I could come when package rooms were available.

I'd return here on an award stay anytime.

What I remember about my stay there last September were the huge number of children in the pool area. Some had on diapers and others were just buck naked in the pool.

The carmel popcorn was yummy and there is a casino nearby.

... huge number of children in the pool area. Some had on diapers and others were just buck naked in the pool

YIKES! :eek: Seriously?!?!? I hope someone called Service Promise to drain the pool. I'm having my first child in five months and this is certainly a mental note of what NOT to do

The resort however is HUGE and very spread out. The light on the phone will flash and you will be advised that a special "gift" is waiting for you at the front desk. The "gift" is an invite to a special "cocktail reception" aka time share. Nice rooms but a "corporate office park" envionment. Many pools, some very crowded, aweful, broken pool chairs.

Bad service, also at the golf club and concierge. Messed up with reservations of tee times. Gave us confirmation numbers for tee times and when we arrived in the golf shop the tee times were never made.

Westin Mission Hills (Rancho Mirage) Complaint List for hotel GM. Never got a response regarding the incidents below:

Dress shirt and trousers lost while changing from one room to another, never found.

Newspaper never delivered to Presidential suite

2 out of three packages not delivered to suite, therefore golf reservation had to be forfeited/cancelled. Missed out on playing a great course. Hotel has been notified that packages were to arrive, Hotel had UPS tracking information as well.

Hotel never responded or forwarded any email sent from Germany to the hotel to be printed out for the guests (us) in their Presidential Suite

Golf reservations did not work out despite having made them over the phone and having had a confirmation number.

Pool chairs broken, quite dangerous, minor accident, crashing off a chair sideways on the concrete next to the pool

Housekeeping very irregular, despite calls asking for the room to be made up and telling housekeeping that we were going to be out of the room “from now on for 4 hours for golfing”. Presidential Suite not made up until 5PM on one day.

I'm here now on a vacation preview special of $289 for 4 nights with 10,000 *points and $75 credit to use at the resort. When I checked in Sunday, I met with a guest relations person from the vacation ownership dept. She gave me $150 credit instead and said I'd get the *points and another $50 credit when I had my VO meeting. More than enough for breakfasts, resort fee, high speed internet, some meals, and shopping in the gift store.


I also did the same package (but stayed in March over spring break--booked six months in advance). Rates in August are inexpensive in Palm Springs, so the $289 for 4 nights doesn't represent such a great savings.

You should have insisted on the 10,000 points and $75 voucher. If you do the tour, you can then get either $125, or another 8000 or 10000 points. Personally, I think the points are worth more than the $125 credit.

I wasn't gold when I stayed there, so we did not get any perks (except we got assigned to the villas which has a full kitchen, and the better pool slide, important if you have kids along).

You should have insisted on the 10,000 points and $75 voucher. If you do the tour, you can then get either $125, or another 8000 or 10000 points. Personally, I think the points are worth more than the $125 credit.

I did get the 10,000 pts + $200 credit.

I did get the 10,000 pts + $200 credit.

I mean that two options are 18,000 (or 20,000) points plus $75 credit, or 10,000 points plus $200 credit.

This really should be combined with the other thread that contains similar complaints.

Also it would be nice if someone forwarded these comments to the hotel manager but it sounds like they have done some guest satisfaction surveys and just don't care. Maybe the profit on timeshare sales covers the lack of revenue at the hotel

Too bad, there is plenty of competition and I'm sure Marriott will be happy to have the extra business.

I have sent my complaints, after our paid stay in the hotel's presidential suite, albeit at a great rate, to the hotel's email and asked them to be forwarded to the GM. No reply whatsoever in a few weeks now. They actually never replied to any mail sent there, and no mails sent to the address during my stay were ever printed for me. :(

Is the newest phase for the Starwood Vacation Ownership at Westin Mission Hills selling yet?

If so, what kinds of prices are they asking and what StarPoints offers are being made?

Any other comments about this property would be greatly appreciated also.

We've already purchased an EOY there, but are on the waiting list for the new property.

Your best bet for information on this topic is to post on the bulletin boards on www.tug2.net. Go to the BBS, and there is one entitled "Hotel Based Timeshares". On that board there are MANY very HELPFUL Starwood Owners that will answer your question, if they have any relevant info. See you over there!

From an earlier thread:

http://www.flyertalk.com/forum/showthread.php?t=445913

It is mentioned a couple of times that Gold SPG'ers are entitled to complimentary breakfast. Has anyone been there recently, and can they confirm if this is still the case?

Thanks!

I was there in August and got the free breakfast as gold.

I'm a diamond. I visited in July and was apparently ENTITLED to breakfast, but wasn't told until checkout. It's hidden in some mysterious place. So ask.

Also: beware of resort fees.

I'm a diamond. I visited in July and was apparently ENTITLED to breakfast, but wasn't told until checkout. It's hidden in some mysterious place. So ask.

Also: beware of resort fees.

I think you are confused, do you mean gold or platinum? There is no diamond at Starwood unless it is a new secret level!

When I was gold, I always got breakfast for 2 comped there. But that was several years ago. As a plat, I've also received it.
Curiously enough, I got candied popcorn also as a gold but never received this yummy treat as a Plat.

Note to the OP, complimentary breakfast is not a benefit of any level in SPG. Never has been, probably never will be.

Of course, some hotels are more generous than others, so YMMV. ;)

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

I think you are confused, do you mean gold or platinum? There is no diamond at Starwood unless it is a new secret level!

Sorry! I'm Hilton Diamond and Hyatt Diamond, but SPG Platinum. I can't keep track anymore. (From all indications, I'm also Jolly Hotels Manure Level.)

...(From all indications, I'm also Jolly Hotels Manure Level.)

LOL. Do they comp status? :D

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

Note to the OP, complimentary breakfast is not a benefit of any level in SPG. Never has been, probably never will be.

Of course, some hotels are more generous than others, so YMMV. ;)

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

I should not have used the word "entitled." I realize that complimentary breakfast is not normally a Gold perk. I just wondered if this particular hotel still recognizes Golds in this way and if I should ask about it.

Thanks for the clarification!

LOL. Do they comp status? :D

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

My wife gave me a 'status match'.

I checked into the Westin Mission Hills a few hours ago. Upon check-in, I was informed that Gold SPG members receive receive a complimentary breakfast for themselves and one guest. The front desk clerk informed me of this without my asking. Also, the caramel corn was left in our room with a welcome card while we were out to dinner. I had completely forgotten about this, so I was pleasantly surprised to find it there. My daughters are enjoying this little extra treat, as well as the two Westin Kids bags!

I stayed at the property last week and got a room upgrade and free breakfast for 2 people. ^ :D

Is there any chance Preferred Plus members might receive these benefits as well?

At The Westin Mission Hills Resort & Spa in Rancho Mirage CA, the cheapest rate on Oct 22 2006 & Dec 2 2006 is $999 (on spg.com). Is this rate an error? Anything special happening on these dates at this property?

Perhaps it includes one of those timeshares they're always trying to sell their hotel guests.

Perhaps it includes one of those timeshares they're always trying to sell their hotel guests.
Been a while since you've stayed there? Rancho Mirage has sold out of timeshares at that location and are now selling Hawaii and Cancun :p !

At The Westin Mission Hills Resort & Spa in Rancho Mirage CA, the cheapest rate on Oct 22 2006 & Dec 2 2006 is $999 (on spg.com). Is this rate an error? Anything special happening on these dates at this property?

Well you could think of it as buy one, get another free: $999 rate = 1,998 starpoints + bonus of 999 if you are Gold or Plat and 999 more on Starwood AMEX. All good for a free cat 1 or 2 stay (NOT Westin MH though)

That rate includes mints on the pillows of your twin beds.

:)

Been a while since you've stayed there? Rancho Mirage has sold out of timeshares at that location and are now selling Hawaii and Cancun :p !

Actually not all that long. But I so thoroughly and actively ignored the whole timeshare thing that I don't have any idea what they were selling. The fruit basket (or whatever it was last time) delivered to my doorstep (the "DND" sign goes up the instant I check in) sat there for a couple of days before they removed it.

The fruit basket (or whatever it was last time) delivered to my doorstep (the "DND" sign goes up the instant I check in) sat there for a couple of days before they removed it.
So you actually check to see that it's there but don't move it or throw it in the trash. What a peach!

I was planning to do a mattress run here to help requalify for platinum. However, it's not clear to me if one gets stay credit for staying here. The terms and conditions show that it's a Category B where you earn Starpoints for all eligible charges, but is silent on the issue of stay credits (clearly says no credit for Category A properties). If anyone has the definitive answer I'd appreciate it as this is a deal breaker

I was planning to do a mattress run here to help requalify for platinum. However, it's not clear to me if one gets stay credit for staying here. The terms and conditions show that it's a Category B where you earn Starpoints for all eligible charges, but is silent on the issue of stay credits (clearly says no credit for Category A properties). If anyone has the definitive answer I'd appreciate it as this is a deal breaker

As I read it, if you stay at the resort portion (and not at the SVO portion) of The Westin Mission Hills Resort and Villas, an eligible stay credit would count toward elite status requalification.

My advice would be to steer away from the SVO portion of just about any resort/timeshare if you are looking for SPG-related benefits, including eligible stay credit.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

I just finished a 4-night stay, and things have changed here in the past year, mostly for the worse.

As noted in another thread, there are no more free breakfasts for golds. I did get a welcome gift delivered to my room, which I didn't get last year--2 bottles of water and 3 chocolate-covered strawberries. The first morning I had breakfast in the restaurant, the hostess asked if I was SPG member; she put a small piece of paper on my table to indicate I am; got a free bottle of water at the end of the meal as a result. The next 3 mornings, I got the same paper on the table but no water. Not a big deal, but no consistency.

Was pleasantly surprised to discover the high-speed Internet is now free, although you have to log into the system every 24 hours.

Was "upgraded" to a SPG Preferred room; don't know how it differs from a regular room. The furniture shows signs of wear, and the cleaning needs improvement. Plus one morning I left the do-not-disturb sign out till midmorning. When I left, there was a card saying they couldn't clean the room; please call xxxx to request cleaning. I've never seen that before--anywhere; always the maids come back later.

My bill was not delivered on the last morning, and the menu button didn't work on my TV. Fortunately, the bill was accurate when I checked out.

Would I go back? Probably not.

I stay here once a month for work and sadly to say, don't seem to get any extra benefits. Check in seems to always take forever, even when I'm just waiting on the person in front of me! The outside gym is only useful during the winter, during the summer you'll roast. The inside gym is a standard hotel gym with a few cardio machines. I actually like the rooms and seem to always get a nice room. Although, as a lowly gold, don't seem to ever get upgraded to a suite. Otherwise, not a bad property but it is expansive and away from things. If you want to be closer to the action stay at the Marriott or the Hilton in downtown palm springs. but, if you want to just chill out, not a bad place.

They use to have free breakfast for plats. That sadly is no more. I am staying here in a few weeks. I think that Marriott has alot more choices in this part of the country. Starwood has some work to do at this location.

Be sure to check your reservation confirmation e-mail. I had a stay there earlier this year, and the e-mail had an offer to upgrade to a resort suite for $25/night. This is an ongoing offer through the end of the year.

They don't even have complementary Panna water for Plats (it's $3 a bottle!)

On my recent stay: no suite, no paper, no carmelcorn, no bath gel, but I did get a nice big roach walking across the desk while using the internet that is part of the $20/day "resort fee".

I keep forgetting that I say never again to this Westin.

They use to have free breakfast for plats. That sadly is no more.

Hi, I am planning a trip to this property in March. A few questions:

1. How is the weather usually in Palm Springs, CA in early March?

2. Best airport to fly into? I live in NY, would like to fly nonstop and I think my best option is to ONT. Is the 1 hr., 15 min. drive that bad or not so bad?

3. Does it get "boring" in Palm Springs - just a family vacation, but is there still something to do once we get tired of playing a round or 2 of golf and sitting by the pool?

4. Is self-parking free? What's the valet charge?

5. Any other suggestions as to a 'better' resort (pref. Starwood, but other chains/properties are OK too) in the area?

Hi, I am planning a trip to this property in March. A few questions:

1. How is the weather usually in Palm Springs, CA in early March?

2. Best airport to fly into? I live in NY, would like to fly nonstop and I think my best option is to ONT. Is the 1 hr., 15 min. drive that bad or not so bad?

3. Does it get "boring" in Palm Springs - just a family vacation, but is there still something to do once we get tired of playing a round or 2 of golf and sitting by the pool?

4. Is self-parking free? What's the valet charge?

5. Any other suggestions as to a 'better' resort (pref. Starwood, but other chains/properties are OK too) in the area?

In March...The weather is not too warm yet. Best during the winter months in terms of low heat. June-August---YIKES!! Too HOT!

Unless you can get a great deal into Palm Springs...ONT is your best bet...And the drive isn't too bad. Make sure you atop a Hadley's near Cabazon, CA to get a great date milkshake! Also, there is a HUGE shopping outlet nearby.

Plenty to do in Palm SPrings...Tram up to the mountain for great views of valley, shopping, spas, etc.

I have always self-parked at this property for free...DOn't know valet charge.

This is a fairly decent property. Rooms are VERY roomy. This property tends to attract alot of families and children on weekends...SO the noise level could be a potential factor. There are MANY resorts in the area. I prefer the Hyatt Grand Champions Resort...especially when upgraded to one of the villas. Most all resorts are on a golf course. I know that both these properties have planned activity programs for kids and those with special interests.

Enjoy!

In March...The weather is not too warm yet. Best during the winter months in terms of low heat. June-August---YIKES!! Too HOT!

Unless you can get a great deal into Palm Springs...ONT is your best bet...And the drive isn't too bad. Make sure you atop a Hadley's near Cabazon, CA to get a great date milkshake! Also, there is a HUGE shopping outlet nearby.

Plenty to do in Palm SPrings...Tram up to the mountain for great views of valley, shopping, spas, etc.

I have always self-parked at this property for free...DOn't know valet charge.

This is a fairly decent property. Rooms are VERY roomy. This property tends to attract alot of families and children on weekends...SO the noise level could be a potential factor. There are MANY resorts in the area. I prefer the Hyatt Grand Champions Resort...especially when upgraded to one of the villas. Most all resorts are on a golf course. I know that both these properties have planned activity programs for kids and those with special interests.

Enjoy!
Thank you so much for that helpful info!! Back to weather for a minute...I am just looking for swimming/tanning weather...ideally 75-85...as long as it's not 60 on the low and 110 on the high for extremes! I'll be there around March 3 to 9. It's not too cold then, is it?

Also, I noticed the Hyatt resort there - looks very nice. I'd love to get *Points for this stay, however if the Hyatt is that much better than I would highly consider it. I have a credit with jetBlue Getaways vacation package so I am limited on the number of hotels.

Thanks again for the help! It's greatly appreciated.

I am no longer a fan of this property. I used to really like it, but...


Parking is atrocious
Upgrades are limited to parking lot suites, no more pool or golf course suites
No more platinum breakfast
Housekeeping is spread too thin
Aggressive time share pitches

I am no longer a fan of this property. I used to really like it, but...


Parking is atrocious
Upgrades are limited to parking lot suites, no more pool or golf course suites
No more platinum breakfast
Housekeeping is spread too thin
Aggressive time share pitches



I forgot to mention the parking at Westin...As you said, It IS LOWSY, or "atrocious" as you put it. And watch out for those taff driven golf carts whizzing all over the place out of nowhere!

That's too bad about the upgrades....I was so used to the golf course suites...Very spacious and roomy.

wow, what poor experiences at this property!

I believe I'll still go this spring and hopefully be pleased with my stay as I now have low expectations. :)

--

wow, what poor experiences at this property!

I believe I'll still go this spring and hopefully be pleased with my stay as I now have low expectations. :)

--

bring roach spray (and not just to keep the timeshare sales agents away!) and you'll be fine.

I was wondering how the Westin Mission Hills Resort and Villas are? In your opinion would you go here or to the JW Marriot? Is the Mission Hills Resort on parr with the Four Seasons/Ritz Carlton? It looks like a luxury resort.

Do famous people stay at the Mission Hills Resort? Is the pool large like a lagoon? How are the rooms?
How is this resort rated as being 4 stars when it looks like a 5 star resort?

Any info and info on personal stays would be greatly appreciative.

I don't think you would have even needed to do a search, because this thread (http://www.flyertalk.com/forum/showthread.php?t=445913) was updated within an hour of you creating this one.

Yes, the pool is a huge lagoon with a kids slide, and 2 generic "adult" pools that some say are often filled with kids. Rooms are typical Westin modern and have the Heavenly Beds.

Maybe the golf course is 5 star, but I would hardly compare the WMH to be on par with a Ritz or FS. If you want pure luxury try one of the boutique spas or maybe the JW Marriott.

I doubt many famous people stay at the WMH. The Hollywood folks like to be at the Parker or Viceroy (or their own homes in PS).

Remember, the MH "villas" are part of the mega-resort only partially participates in SPG and as you'll see from the above thread, the main resort is a mixed bag of reviews.

I don't think you would have even needed to do a search, because this thread (http://www.flyertalk.com/forum/showthread.php?t=445913) was updated within an hour of you creating this one.
posted as the "this thread" on my screen was not clear. http://www.flyertalk.com/forum/showthread.php?t=445913

Maybe its just a fluke, but I've gotten two great upgrades on one-night stays here this weekend and two weeks ago. On the first stay, it was to one of their presidential suites and this weekend to one of their two chairman suites. Just wondering if this is more the norm or just a slow time.

Unfortunately, I'll fall short of Plat by 7 stays this year, so probably not much more of this in my future.:(

It is becoming more difficult to get one of those suites. The resort is very popular. If you are there when there isn't some sort of business function, you stand a very good chance. The chairman's suites are really nice, with fireplace, grand piano, hot tub on the balcony etc.

I am going to Palm Springs in March and considering staying at the Westin for points purposes, despite the less favourable statements here.

Can anyone in the know tell me whether to book the Resort and Spa or the Resort and Spa? (prices are about the same) What are the pros and cons?

Apparently mods do not wish to combine the other existing threads so here are my observations:

(1) If you are offered upgrade to timeshare suites TAKE IT unless you want to be closer to hotel ballrooms, restaurants etc. The timeshare 1BR and 2BR are much nicer than most of the hotel rooms, and, as noted above, some of the hotel rooms are really bad. Gold status has generally meant better rooms. ^

(2) There is no extra charge for parking but I would not consider it free as it is bundled into the $20/day resort fee that also covers use of the exercise room, etc. Depending on your room location, parking can either be easy or a long walk. It also depends when you park - night owls will likely end up far away. :mad: This is true for both timeshares and hotel guests.

(3) If it is of interest, it is not too hard to get free buffet breakfasts from the front desk as compensation for complaints. And you WILL have plenty of complaints.

(4) No internet access in timeshare rooms, though there is free DSL from outlets at the timeshare pool cabanas. In general the timeshare pools are less crowded than the hotel pools, but not always. Hotel exercise facility is a joke (partly outdoors and exposed to elements) but is better than the small timeshare one.

We are staying here again over New Years on our 3rd timeshare promo package - apparently there is no limit to how many times you can take this offer! :cool: For about $75/night I think it is hard to beat this deal esp. as we are guaranteed a timeshare 1BR. But no way I would ever pay full price :eek: for the hotel rooms (and I've stayed there, too).

Thanks a lot for the input. I need Internet access so I will have to refrain from the timeshare cabins. I recently went Platinum so hopefully my room won't be too bad. At least I will arrive with modest expectations....:)

Are there any published benefits for SPG Golds or Plats at SVO properties (not the hotels, but the timeshare units)?

Are there any published benefits for SPG Golds or Plats at SVO properties (not the hotels, but the timeshare units)?

No, because SVO properties do not fully participate in Starwood Preferred Guest. Even those that do allow some benefits like stay credit and Starpoints for eligible charges don't give lounge access (there probably aren't any anyway), 4 PM late check-outs, or room upgrades.

Other than this, the T&C's at spg.com having to do with SVO are fairly complete as to what you can expect.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

Stayed here over New Years Eve and thought I would update my views:

1. Timeshare villas now have (free) wireless internet service in all units ^ Parking is hit or miss but definitely more of a hike if you have golf course view. No noice issue in rooms next to the lot, and the windows and balconies face the landscaped interior, so it is a convenience choice.

2. Service is still poor/spotty. We did receive daily maid service in timeshares in the afternoon, but maid forgot to leave more coffee, clean coffeemaker, leave extra towels, etc.

3. No SPG Gold benefits in Villas, i.e. free newspaper, etc. though they did honor my room choice. We requested and receive a late checkout at Noon (official checkout time is 10am :mad: ) The place looked pretty empty so I would have been upset if we hadn't received this minor concession. As noted previously you can get free papers from the valet at the hotel, though they tend to run out of the LA Times.

4. Coffee shop prices, or whatever you want to call the casual dining place at the hotel, are outrageous - $14 for a lunch salad etc. that is mediocre compared to what I get for $5 in pricey SF. I think the NY day brunch was $75, and let me tell you, the spread was nothing like the Four Seasons. :eek: If you want good food and good value you have to leave the premises.

5. TImeshare exercise facility appears slightly improved, though for serious weights you'll have to hit the hotel facility. No enforcement of no smoking policy at timeshare pool, but annoying music remains. Closed without explanation on Jan 1 (staffing issue?)

6. No problem using our class action coupons to pay $20 resort fee at checkout. Received starpoints for spa purchases, but no stay credits or points for the $225 paid to SVO :td: :td:

Will relate my timeshare experience in the timeshare thread. But in sum, not a bad deal for $75/night (+$175 in resort credit) so long as you don't eat here.

Just returned from a short 2 night stay at this property and I have to say we were underwhelmed-- even with lowered expectations.

It is hard to put a finger on what was wrong-- the room was OK-- nothing special-- a standard room with a golf view (exactly what we had reserved, despite the front desk insisting it was an upgrade)

There wasn't one big thing we didn't like-- just a lot of small things that together added up.

1. No plat upgrade-- not even to the 2nd floor, as we had requested

2. Pressure from the time-share desk when we checked in

3. a lot of little screw ups-- 1) No newspaper our first morning, even though we had specifically requested it. By the time we called they were sold out.
2) Our key didn't work in the exterior door that opened to our hallway. When we returned from a work-out, housekeeping's key wouldn't work either and after they called security we had to stand outside our door for 20 minutes until someone showed up to let us in 3) our phone rang at 7 am when we were trying to sleep in and when we picked it up no one was there 4) The room service salads were overpriced and then they didn't deliver what we requested 5) The latest check out they could offer was 1:30 and then the front desk started calling at noon asking if they could "help us with our luggage"

We usually don't let little things bug us when we're on a trip, but I think the real problem with this Westin was the attitude of the staff. We stay at a lot of Starwood properties and we're usually so impressed by the caliber of the employees. The staff at this resort, though, seemed bored or distracted or simply not happy to be there and it really put a damper on our entire stay.


We are huge *wood boosters and we typically have great experiences at each hotel. But WMH was a disappointment and we definitely will not return.

Its funny. That used to be a really great property. I used to stay there and they were really nice and friendly and always upgraded me to a full one bedroom suite pool or golf course view.

The last few times, the attitude subtly changed. More timeshare pressure, less desirable upgrades, etc. Finally I gave up and went to the JW Marriott which is a much nicer property.

If you really like upgrades, the time to go is summer, when it's 110 degrees there. I go a promo for a summer weekday at $89/night for my wife and son. They were put up in the Presidential Suite, which had a separate dining room that seated 8. And the staff showed up very quickly when my wife called to report that my 2 year old had locked himself in that dining room...

As I read it, if you stay at the resort portion (and not at the SVO portion) of The Westin Mission Hills Resort and Villas, an eligible stay credit would count toward elite status requalification.


William: in terms of STAY CREDIT for the Villa portion I read it as unclear, from SPG.com: (link (http://www.starwoodhotels.com/preferredguest/terms_conditions.html))

(b) At the following properties, Members will earn Starpoints for all Eligible Charges; however upgrades, late check-out, and other in-hotel benefits are not available. Free Night Awards and other hotel Awards are accepted in the hotel portion of these properties, but not the villa portion.

Properties:

Westin Kierland Resort & Villas, Scottsdale, AZ

Westin St. John Resort & Villas, Great Cruz Bay, St. John, USVI

The Westin Mission Hills Villas, Rancho Mirage, CA


Section b does not have any language saying no, such as section a, which lists other properties:

From spg.com: (link (http://www.starwoodhotels.com/preferredguest/terms_conditions.html))

"Stays at these properties will not count as an Eligible Stay or Eligible Night towards elite levels of Membership or for threshold bonuses and promotions. " (Then it lists six Sheraton properties)

William: do you think you could clarify and/or get the correct parties to make the site's language a little more specific?

Example: I stay at the Villas (regular resort is sold out) and spend $100 on room service. I'd get 200 SPG points + 1 stay credit towards Elite Qualify. I would NOT get Platinum Amenity, late checkout or any upgrades. Correct or wrong assumption?

Those provisions look promising. Let me know if you have any success getting stay credit at the SVO property. Can always use another stay. ^

I have a 5-night stay booked at this property in late September. A few questions:

1. I have a few hours to kill during the stay, if I took the timeshare presentation, what can I expect as compensation (I'm more interested in points)?

2. Rate is at over $300 per night. Is there any coupon (or code) I can use to somewhat lower the room rate?

3. Any change that the $20 resort fee can be waived as I will not be participating in any resort-type activity? It's probably a long shot as they call it a "mandatory charge", but some of you may have had some luck.

4. Any SPG promo that this property may qualify for period late September - early October? I need to rack up some points. ;)

Just returned from a 1.5 day site visit at this property. I had very low expectations based upon reading everything here. I realize that a site visit is a very different experience, but thought I would report back on a few things.

There are many different rooms and the suites (couldn't view the Presidential ones - there are 2 of them - one was because "we have a Platinum member staying in one") were lovely - flat panel TVs along with separate bathroom and eating areas as well as a sitting/living room and bedroom with huge bathrooms. There aren't very many suites btw.

The King room that I stayed in was Ok; nothing special at all. Other king rooms were gorgeous with vaulted ceilings, huge bathrooms and nice sized rooms. The one that I stayed in had problems with air conditioning, the towel rack was coming off the wall, no mini-bar and no water in the room. The grounds at this property are gorgeous. Joi pond, blooming flowers and cacti, great lawns.

Nice golf courses(2 different ones plus a driving range and putting practice green), nice pools, waterfalls, and nice bar. The wines that were poured for us at the bar were full glasses as opposed to some places where they seem to pour 1/2 glass.

The food was wonderful (granted, it was a special tasting that was prepared) but the food really was great as was the morning buffet. Check out was extremely slow and probably the one place where I would say they need to improve (one woman who was obviously very overwhelmed and kind of rude).

Received a USA Today this morning outside the room and calling for a golf cart to be taken places was rather seamless. The bell staff was very nice. The sales staff - especially Jennifer and Teri were amazing! The GM was very pleasant and I saw him a few times walking around the property which I thought was great.

I will report more after the conference in October but I walked away with a rather favorable impression of this property. BTW - Palm Springs in August is TOASTY!!! :)

Quick report:

I just stayed at this property.

The resort itself was pretty nice. However, having just spent a couple of weekends at Phoenician and Westin Kierland, Westin Mission Hills pales in comparison.

I was upgraded to the Presidential suite (I think). 1 1/2 baths, whirlpool tub in the master bathroom, huge living room with direct access to the pool from one of the Patios. There were tons of ducks in the lagoon quacking every morning :) It's cute. There was a 42" plasma tv in the living room, a dining table for 6, and a few chairs and a sofa. Oh and there was a lovely four poster bed in the master bedroom. I know they have 2 other suites that are called Chairman Suites, which is probably what some of you guys were referring to.

The staffs needed some training though. They were friendly, but not up to Westin standards. I had a couple of minor issues at check in and check out, had to call Platinum Concierge to contact the manager :rolleyes:. It's fine, but I am really sick of having to follow up on a stay and waste my time :rolleyes:

Pics: http://www.flickr.com/photos/dunkindonuts/sets/72157601684919730/

Quick report:

I was upgraded to the Presidential suite (I think).

wow, you always get good upgrades! just like Viajero Joven goes around giving how-to seminars on MR's, I think BlissWorld should hold seminars on the best way to score an upgrade...

My recent stay included the hotel directory printed on office style 8 1/2 x 11 paper, stapled at the top with many sections from a Westin template, including something like this: Welcome to the Westin Mission Hills Resort We hope you enjoy your stay... If you have questions, please call Service Express at extension 1234. It was literally fill-in-the-blank.

[QUOTE=BlissWorld;8304078]Quick report:

I just stayed at this property.


I was upgraded to the Presidential suite (I think). 1 1/2 baths, whirlpool tub in the master bathroom, huge living room with direct access to the pool from one of the Patios. There were tons of ducks in the lagoon quacking every morning :) It's cute. There was a 42" plasma tv in the living room, a dining table for 6, and a few chairs and a sofa. Oh and there was a lovely four poster bed in the master bedroom. I know they have 2 other suites that are called Chairman Suites, which is probably what some of you guys were referring to.

The staffs needed some training though. They were friendly, but not up to Westin standards. I had a couple of minor issues at check in and check out, had to call Platinum Concierge to contact the manager :rolleyes:. It's fine, but I am really sick of having to follow up on a stay and waste my time :rolleyes:

[QUOTE]

I'm curious, what problems did you have that you needed to contact the manager about and "waste your time?" It sounds as though you received a great upgrade - what were the exact problems? Thanks.

i stay at this property a lot on business and every other time there is a problem with the a/c. it seems there are in such use due to the heat obviously that the air filters clog and you have to call maintenance to come in and change it.

i stayed there a few months ago and after a bit of waiting for the suite to be ready was upgraded to a nice 1 br suite. yes, it is a little spreadout but it is a beautiful property. when checking in, make sure you talk to someone who knows what they are doing, stay away from the newbies. when i spoke with a more experienced employee it was a lot easier to get the upgrade.

Stayed there Oct. 1 through Oct. 4 during a meeting with about 160 of my co-workers. My Platinum status got me what *might* have been a junior suite (room 923 ... the kid at the desk didn't know if was an upgrade or not, and I didn't have time to quibble). It had no view, a TV that randomly changed channels and ... occasionall ... even muted itself. Pretty annoying during my Red Sox / Angels game!

Oh, and surprise! The A/C didn't work as it should. I called three times, once each night, to let them know that the room was 76-ish degrees even when I set it at 62 (to try to force it to cool down). Each night they'd try something lame, like change the filters one night or check the outlet temp another night ... they left a card for me saying that all was alright since the outlet temp was 67 degrees. YES, but the fan wouldn't rise above low speed, and the room itself had no chance of getting down to match the temp 6" from the outlet.

As frustrating as that all was, I enjoyed being only a very short walk to our hospitality suite (1019). Given our busy schedule and the proximity to the evening activities, I chose to grin'n'bear it.

My wife will be attending a conference there in December -- when the A/C should not be an issue.

In any event, I am glad I booked the JW Desert Springs, instead. ;)

Thanks for confirming my inclinations. :D

There are 800 of us attending a conference here in a few weeks. As a member of the planning committee I'll report back. Interesting re: A/C - I thought it was me when it wasn't cool in the room! :D

Stayed there Oct. 1 through Oct. 4 during a meeting with about 160 of my co-workers. My Platinum status got me what *might* have been a junior suite (room 923 ... the kid at the desk didn't know if was an upgrade or not, and I didn't have time to quibble). It had no view, a TV that randomly changed channels and ... occasionall ... even muted itself. Pretty annoying during my Red Sox / Angels game!

Oh, and surprise! The A/C didn't work as it should. I called three times, once each night, to let them know that the room was 76-ish degrees even when I set it at 62 (to try to force it to cool down). Each night they'd try something lame, like change the filters one night or check the outlet temp another night ... they left a card for me saying that all was alright since the outlet temp was 67 degrees. YES, but the fan wouldn't rise above low speed, and the room itself had no chance of getting down to match the temp 6" from the outlet.

As frustrating as that all was, I enjoyed being only a very short walk to our hospitality suite (1019). Given our busy schedule and the proximity to the evening activities, I chose to grin'n'bear it.

Hey, I was staying at this property at the exact same time you were there (we're not co-worker. lol).

Unlike you, my stay was uneventful. I was Gold when I checked-in (Plat now) and I was upgraded to a 1-bedroom suite by just asking. I have to agree that the airconditioning is rather weak but not enough to bother me.

Be sure to check your reservation confirmation e-mail. I had a stay there earlier this year, and the e-mail had an offer to upgrade to a resort suite for $25/night. This is an ongoing offer through the end of the year.Looks like the fee has gone up.The Westin Mission Hills Resort & Spa invites you to upgrade to a spectacular 900 sq. ft. Resort Suite for only an additional $50 per night.

Enhance your stay and indulge in superior accommodations that include generous amounts of space, exclusive amenities, and the Westin Heavenly Bed® and Westin Heavenly Bath®. To request your Resort Suite Upgrade, please e-mail ranch A T westin.com.

I stayed here the weekend before last - not the most pleasant experience. We got one of those timeshare pitches - 2 nights for $189, plus 8,000 bonus Starpoints. After giving the person on the phone with the offer my SPG number 3 times, it still did not show up with my reservation, so no room upgrade. To make matters worse, the air conditioning would not shut off and blew cold air on the bed all night. I called for service, but the guy did not show up for 50 minutes, at which time my son was asleep.

The next night, same thing. I called again, and this time someone came and swapped out the thermostat. The AC finally shut off. My joy was short-lived - I woke up at 1 am and it was about 90 in the room (and 65 outside). I looked at the thermostat and it said 0. I called Service Express - they said they would send someone over, I said of course - to move me to another room. The guys who moved us were very friendly - we moved into a 1 bedroom villa - very nice.

the ultimate indignity came the next day, when I called to ask for a late checkout. The girl said that they were fully booked (on a Sunday night?!) and that I had to be out be 11am. In calm, measured terms, I relayed to her in no uncertain terms that she was pushing the limits of my patience. As fate would have it, at that exact time, my 2 year old hung up the phone on my. When I called back 15 seconds later, the manager answered and said of course I could have a 4pm checkout.

A word about the time share. They are pitching something out on Portola Road, they just starting selling it the previous week. I had bought the package in March, so things were obviously not coordinated. Here's what you need to know about the place - it's not done. Not now, not this year, not even the next year, not until 2010. But you have to pay for it now (Starwood will be glad to finance it at a usurious 17% interest rate), AND you have to pay $1,500 a year in maintenance fees for 2008 & 2009 (not really sure what they're maintaining). They take you out into the parking lot to see it, but all you can see is the golf course - I think it just reinforces how not done this place is.

I could definitely see myself purchasing a Palm Springs time share some day, but Starwood, you really need to get your act together on this one

I've been here all week as part of a conference for work. The staff here is amazing! Nothing is too difficult. The food that we have had all week has been rather incredible. Cooking for 800 is not an easy task I wouldn't think.

The meeting rooms are nice and comfortable. All of the problems with the air conditioning have been fixed immediately. Bar prices are a bit steep e.g., $10 for an imported beer. The room I have is very spacious but definitely needs some updating e.g., worn ceilings, paint chips, bathtub needs reglazing, etc. I've been swimming twice now and it's a nice pool along with a jacuzzi. Heavenly showers and bath products.

However. . .after the conference ended what a difference! It became family time all there for buying a timeshare. Needless to say, the one day that I stayed extra (it was a "bonus thank you" from my boss) was a nightmare. Screaming children EVERYWHERE with parents just anxious about hearing the timeshare pitch. Poor service everywhere, and yes, no air conditioning in the rooms. Thankfully, there was Vincent. Vincent was great. He moved me to a room where I would hopefully not hear any screaming kids.

Unfortunately, the housekeeping staff doesn't understand what QUIET means and/or what customer service means. Problems since Day One with housekeeping in building 13.

I stayed here last month and had similar problems with noise. I was upgraded to a standard suite, the only problem was it was located 10 ft from the loading docks. Nothing like waking up to the "beep beep" of trucks backing up at 5:30 a.m. Stay away from Bldg 9. I finally went to the f/d at 8:00 a.m. and when I requested to be moved because of noise, the f/d person said "yes, you do look tired." You would think they would give a plat a room in a better location.

Second room was not much better. It was 20 ft from the main road Dinah Shore.

The location of the hotel is great and the property is very nice. What I didn't understand was the rooms online show them as being renovated but the suites could use some updating and air freshener. Both suites smelled of mildew.

Gosh, the reports here and on tripadvisor suggest that this property sucks! Also, very overpriced for a weekend in April I was considering. I chose another property instead (with free breakfast!) for half the price.

Stayed here a second time about a week ago. I booked 2 separate rooms and upon check in found out that I had been upgraded to a 2 bd Pres. suite. Needless to say, I was very happy. I know there are only 8 on the property and I had been upgraded to one of them without paying an additional fee.

It was pretty nice. Decorated in traditional Westin colors, new plasma on the wall, 3 bathrooms, 3 patios, 3 separate entrances, close to parking and main pool. I was pleasantly surprised. I even received extra coffee packets from housekeeping during turndown service.

Had a great time at the pool using the waterslide, playing volleyball, ping pong and fast poolside service with great drinks ^

My first visit was much to be desired but the second one was easily 100% better. I had a maintenance issue with the shower not draining and the repair person was there by the time I hung up the phone and walked over to the desk.

I will be attending a large business meeting at this hotel in March. As a Starwood Vacation owner, I could probably use star options to reserve a villa for the week of the meeting. Are the Villas (or any one of the villa buildings) within easy walking distance of the hotel convention facilities? TIA

Are the Villas (or any one of the villa buildings) within easy walking distance of the hotel convention facilities?

The meeting areas is in the middle of the hotel part. The Villas are right next door. You should be able to easily walk there in less than 15 minutes from most parts of the property. They also have golf cart carriages that are pretty attentive to guests not wanting to walk and may want a ride instead.

I have been staying at this Rancho Mirage property quite frequently over the past 6 months - and just spent my last Platinum qualifying night there last night. However, I have always been treated very well there with upgrades as a Gold. The SPG Coordinator there, Sofia Haritatou, is absolutely fabulous and got me a room there last night despite having a "sold out" property. And not just any room, one of their Presidential Suites. Sofia, her manager (Reggie) and the rest of the staff there truly appreciate SPG members and go out of their way to show it - particularly to Gold and Plat members. Starwood should put these people on the road to train other *wood staff - Kudos to all.

Nice property. They do designate at least 1 of their many Presidential Suites for Platinum upgrades. I got one of those when I stayed there last year. It was very large and lovely.

I have to agree, this place is superb and Vincent the front of house manager went out of his way to make sure we were well looked after. We stayed there recently for our 3rd anniversary weekend and received one of the Presidential Suites and a lot of little 'extras' over and above the normal treatment of a Plat. So glad to hear that you got great service there and that it wasn't just a one off.

Just so you know there is a master thread for reporting your upgrade successes as a platinum http://www.flyertalk.com/forum/showthread.php?t=174474&goto=newpost and we often use that to check the likelihood of getting an upgrade at a particular property. It would be great if you could contribute to that thread.

I am having a very frustrating experience getting my Starpoints. It has been almost three weeks. I have sent numerous emails. Finally my 500 point amenity showed up. Then someone eventually responds that my reservation was booked under a Starhot rate, which is not true at all. I booked at a much higher rate, but there was a problem with the rooms the night I arrived as they were sold out and for the inconvenience my rate was lowered (which was nice) to what I was told was the same rate they charge Associates for my inconvenience (which still came to over $100 with the tax and resort fee). So basically I was very happy with the hotel and with everything and then they spoil it by fighting over my stay credit.

Frankly the stay credit was the main reason I stayed at the property to begin with (I could have stayed with family) and I was counting on it, in particular for the Free Weekend Night Award promotion. Now I have been prevented from using the award when I wanted to (even if I eventually get it).

If I do not get the points very soon, I will contact member services, of course. Unfortunately, the hotel never sent me the folio by email ,which I requested at checkout and again in a recent email, but I do have the credit card details.

Not sure if a coincidence or not, but two days after this posting I got an email that the stay was being credited and the stay has posted.

I just put in one night this week and thought it was really nice. Upgraded to a huge suite. Bathroom fixtures where very high end. If you've ever done a bathroom renovation you can appreciate how expensive the vanity, sink, and faucets are....no corners cut.

Gym was nice...and interesting. All the cardio stuff is inside, but the free weights and cybex are outside if you can believe that!

My visit was short, but I'll be back soon to give the hotel a more thorough run through its paces...

Am considering staying at the Villas because it is $30 less and no resort fees... But the SPG website has a "limited participation" warning... Anyone know what that means?

Am considering staying at the Villas because it is $30 less and no resort fees... But the SPG website has a "limited participation" warning... Anyone know what that means?

Hi boifromtroy,

In general, it would mean that SPG members may not receive full benefits at these properties. For example, some properties do not have standard rooms for Free nights redemption.

Some of these properties do not provide any Platinum amenity points.

apguest.forum@starwoodhotels.com

Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd

Am considering staying at the Villas because it is $30 less and no resort fees... But the SPG website has a "limited participation" warning... Anyone know what that means?

This is what it says in the Terms and Conditions regarding stays at this SVO property:

(b) At the following properties, Members will earn Starpoints for all Eligible Charges; however upgrades, late check-out, and other in-hotel benefits are not available. Free Night Awards and other hotel Awards are accepted in the hotel portion of these properties, but not the villa portion or residence portion.

Properties:
Westin Kierland Resort & Villas, Scottsdale, AZ
Westin St. John Resort & Villas, Great Cruz Bay, St. John, USVI
The Westin Mission Hills Villas, Rancho Mirage, CA
St. Regis Residence Club, Aspen, CO
St Regis Residence Club, New York, NY
Phoenician Residences, Luxury Collection Residence Club, Scottsdale, AZ
Sheraton Steamboat Springs Resort Villa, Steamboat Springs, CO
The Westin Riverfront Mountain Villas, Avon, CO

Breaking it down, this is what it means for you:

1) Members will earn Starpoints for all Eligible Charges

If you earn Starpoints for the room rental revenue, that means that you also earn stay/night credit towards elite status and promotions.

2) upgrades, late check-out, and other in-hotel benefits are not available

You will receive no in-hotel benefits related to your status in SPG such as mentioned here, but it also means that you will not be receiving a Platinum welcome amenity as that is an in-hotel benefit.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

Am considering staying at the Villas because it is $30 less and no resort fees... But the SPG website has a "limited participation" warning... Anyone know what that means?

I too am going to stay at the Villas for a week in September as it was cheaper for a true 1 BR villa (the larger side) plus no resort fee and free internet access. I will be sure to post back upon completion of the stay.

There are currently StarPicks rates at the Westin Mission Hills Resort at $68 a night for nights in September and October -- I have booked two nights in front of and after my week long villa stay.

Used to hit this place in the summer for a stay and play with their golf courses. Almost mattress run $ rates in the summer for this property thus a very nice bonus to play golf all day cool off in the pool in the afternoon then hit a twilight round again.

Wished I still lived in so cal as I would probably almost be plat right now with all the deals in the area.

Our family enjoys visiting this resort. We have tried both the villas and the hotel. There is a relaxed feel to both the resort and the area. The golf at the resort is solid (although we would like a few more trees around the tee boxes for shade) and very convenient. Along with Kirland this is one of Starwood's best Westin resort properties in the US.

http://lh5.ggpht.com/_kGII5Hypppk/SBnkiYMeueI/AAAAAAAAAN0/UubNQD2x098/s720/100_0124%20%28Large%29.jpg

I got the best upgrade ever. After hiking to the top of Mount San Jacinto (Tram assisted) I must have looked pretty pathetic. At checkin I asked for any upgrade with hottub.

I was upgraded to their Chairman Suite which is even nicer than the Presidential Suite. I'm a dolt and thought the oversize bathtub with jets was a missunderstanding when I asked for hottup/whirlpool. It wasn't until the next day my wife and I discoverred the hot tub on the deck. AWsome room baby grand piano in the living room ... HUGE ROOM Loved it.

On another note...despite the thread title, this property, though in the Palm Springs Area is actually in the city of Rancho Mirage.

Hi,

just to confirm - Plats no longer get free breakfast, right? Also, is there a lounge in this property that Plats can access? Headed out here for a 2 day stay post-Thanksgiving.

Thanks.

Wirelessly posted (BlackBerry9530/4.7.0.113 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

Hi,

just to confirm - Plats no longer get free breakfast, right? Also, is there a lounge in this property that Plats can access? Headed out here for a 2 day stay post-Thanksgiving.

Thanks.

Nope and nope

Hi,

just to confirm - Plats no longer get free breakfast, right? Also, is there a lounge in this property that Plats can access? Headed out here for a 2 day stay post-Thanksgiving.

Thanks.

No, and breakfast at this property is painfully expensive. I love a good hotel breakfast, and have a good pain threshold. But, I think it was ~$40 a person for the buffet.

Ouch. That is a bummer. Thanks, guys.

No, and breakfast at this property is painfully expensive. I love a good hotel breakfast, and have a good pain threshold. But, I think it was ~$40 a person for the buffet.

No free breakfast for plats - they have a pretty decent buffet for $19.99 or $24.99 cant remember which, and kids under a certain age eat free. there is no platinum lounge. Heading out for thanskgiving as well - if you have kids, last year that had a tree-lighting party with smores and Santa

No free breakfast for plats - they have a pretty decent buffet for $19.99 or $24.99 cant remember which, and kids under a certain age eat free. there is no platinum lounge. Heading out for thanskgiving as well - if you have kids, last year that had a tree-lighting party with smores and Santa

I don't remember any buffet that was in that price range. It was a high quality buffet, but still overpriced.