American Express Membership Rewards - No More AmExMail

Amex is shutting down their AmExMail service offered to cardholders via usa.net. The message just showed up today. Mail members have until April 30 to empty their mailboxes and notify all their contacts of their new email address, unless they want to cough up $29.95 on an ongoing basis to keep their current addresses @usa.net.

well isn't that just great. Lifetime email American Express style means a very short Lifetime. They just p ....ed me off so much that I will use my other cards in future. What a stupid greedy grabbing idiotic marketing measure. They deserve to lose all of their clients. Has anyone kept their marketing blurb when they were pushing this feature in order to sign people up to join Amex ?

I am cancelling my AMEX gold rewards card as soon as possible. Why pay $ 150 per year for no benefits at all

i just hate it...

I sent a message to AmexMail CS asking what they mean with "Lifetime free email address".

I'm extremely angry about that issue.

They might have problems with the provider netadress, but that's not a reason not to offer any fallback solution to their "valued customers (?)" .

I don't know what's going on by Amex these days, but it's certainly not the way to make business.

As a Centurion cardholder + other Amex cards in different currencies for a total of more than $1,500 annual fees, I feel ****** by Amex.

March 28, 2002

Dear AmExMail Subscriber,

Thank you for being a loyal AmExMail customer. We hope you have enjoyed this free American Express benefit over the past several years. Unfortunately, we are no longer able to offer the AmExMail e-mail service. As of April 30, 2002, AmExMail will be discontinued, and the site will no longer be operational.

Recognizing that switching email providers and addresses can be a burden, we have negotiated a special rate with USA.NET for its Net@ddress Messaging Center service. For only $29.99 per year, you can maintain your email address and all of your currently saved AmExMail messages and contacts. The fee includes all of AmExMail's current features, plus additional benefits such as virus scanning for incoming and outgoing messages, POP3 access for downloading messages while traveling, and message forwarding features. To participate in this offer, please click here and pay with your American Express® Card.

You will be able to continue to use the current AmExMail service through the end of April. After April 30th, all email accounts will be cancelled and messages will be permanently deleted. Please sign up for the paid email service to preserve your saved messages and contacts. Alternatively, forward all messages you want to save to another email service by that date.

I am not happy as well. This is the second time I have had my "free" email service close down or continue for a fee!

Third one for me: Onebox, then Yahoo, and now Amexmail. The free email account is going the way of the free ISP http://www.flyertalk.com/forum/frown.gif

I did not think anyone would post something like this here.

I am very much pissed off. To pay $30 per year for a e-mail address only! What a huge marketing ploy.

I hope too that they loose all of thier subscribers, this is just terrible service again.

It seems like another cut back i.e AMEXOL.

I guess I will have to pay for it becuase I use this address for just about everything and to change it is a huge hassle.

One plus is that they are not making us pay the normal like $40 or $50 if you just went to www.usa.net (http://www.usa.net) and signed up there, aslo they are keeping the 10MB storage, which origannyl was only available to AMEX card holders, and just 5MB for non-AMEX card holders.

But watch, come April 2003, they will say that we now have to pay the full fee!

Someone with some time should really sue them for at least not having to pay the fee at all for the rest of thier life. I have pinted the e-mail and user agreement, but I do not have the original promotions for new subscribers.

They try and make you pay with an AMEX card as well. Wait and see when they see you dont use your AMEX card they will begin to charge you the full fee.

I am very angry and hope that we join together and tell them that this is wrong!

Thanks.

WWW.AMEXMAIL.COM (http://WWW.AMEXMAIL.COM) SAYS "introductory rate of $29.99" so this probably means that it will go up in 2003. Yahoo still lists it s a a free e-mail provider I am still very angry about this. Any other comments?


Press release on AmexMail: http://home3.americanexpress.com/corp/latestnews/amexmail.asp

"AmExMail is one of the only free Internet E-mail services "

http://www.usa.net/customers/testimonials/ - a possible contact person?

The "regular" rate is $45/yr - so see what happens at renewal.