American Express Membership Rewards - FHR for Atlanta Four Season Stinks




bxwatso
Aug 31, 01, 3:44 pm
Has anyone noticed this elsewhere?:

At the Atlanta Four Seasons, there is only ONE upgradeable room type. They have two room types under FHR, but the more expensive one is not upgradeable. Why on earth would anyone pay rack when an upgrade is not possible?

This seems cheap, to say the least (also the Atlanta Four Seasons is not up to the chain's standards for service and style). I don't know if this is AMEX's or the hotel's fault.


Steve M
Aug 31, 01, 9:20 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">At the Atlanta Four Seasons, there is only ONE upgradeable room type. They have two room types under FHR, but the more expensive one is not upgradeable. Why on earth would anyone pay rack when an upgrade is not possible?</font>

An even better question is how can this be a FHR rate if no upgrades are available at all? A free space-available upgrade is one of the "guaranteed" amenities of the FHR program. Is it possible that one rate offers confirmed upgrades at time of booking as its special amenity, while the other one only is the regular space-available upgrade at time of check-in? Or, is it possible that the higher rate is not a FHR rate, but an Amex negotiated rate? I'm hoping that one of these situations explains it, otherwise it seems to undermine the whole point of the FHR program.

bxwatso
Sep 4, 01, 8:53 am
Sorry, neither of those are the case. The FHR program at that hotel has only two room classes and no possibility of upgrading to a suite. The lower room is a space available on check in, and the upper level room is worthless.

Your posting points out the stupidity of AMEX and Four Seasons for even offering this.




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