May 8, 98, 1:03 pm
I'm not real fond of the change to redeem points for confirmed upgrades. It seems that most of the Sheratons I've stayed in don't have a super floor like Marriott thus using points for an upgrade is a waste. I asked the front desk person at the last Sheraton I stayed in what the difference of an upgrade was and he mentioned something about a higher floor. Big deal, where are the lounges and late night snacks?