Delta SkyMiles - SCAM Alert: friend received an email for E-ticket never ordered???

Hi All,

IS that email is scammed from Delta? I am not quite sure. Can anyone to find out why DL is scamming me?

TICKET NUMBER / 2 622 1089376438 2
SEAT / 75A/ZONE 2
DATE / TIME 14 JUNE, 2012, 08:23 AM
ARRIVING / Plano
FORM OF PAYMENT / XXXXXX
TOTAL PRICE / 280.80 USD
REF / KE2156 ST / OK
BAG / 1PC

Is that email fraudulent?

Does this itinerary show up in your SkyMiles account?

Also, Zone doesn't ever come over on an email receipt for a ticket.

All depends. Do you want to go to Plano?

Spam. Don't open the attachment that came with the email if it's like the one I got. Looks nothing like a delta communication so I didn't bother to even read it.

Spam. Don't open the attachment that came with the email if it's like the one I got. Looks nothing like a delta communication so I didn't bother to even read it.

Oh! I think it is spam email and I delete it. I didn't even know that why they spamming email me from Delta.

It's not from delta. Anyone can send an email and have the "from" line be whatever they want, such as the delta confirmation email. Spammers do it all the time with UPS, wells fargo, us air, etc.

Surely there is no way DL is intentionally sending you a scam email.



This happens a lot where large companies have spmmmers pretend to send emails on their behalf.

I've been getting similar spam purporting to be from AA for the last several months, usually with a zip file attached. Fortunately, I know enough to simply delete them. Lately, other Flyertalkers are reporting receipt of similar spam.

Whatever you do, never open the attachments. Ever.

Surely there is no way DL is intentionally sending you a scam email.

It was not my mine email but, it was someone else. I think DL did send wrong email.

Right, I won't deal anymore spam email from Delta.

DeltaPoints posted this in his blog:

http://boardingarea.com/blogs/deltapoints/2012/06/13/delta-phishing-email-alert-and-more/

Hope this helps. My guess it's a phishing email.

I just hope this isn't a sign that Delta has been hacked and our customer account information released. Skymilesinsider, can you check with Delta on this?

Thanks

OTP

Oh! I think it is spam email and I delete it. I didn't even know that why they spamming email me from Delta.

It isn't Delta that's doing it -- I've heard of similar messages.

Bob H

Hi All,

IS that email is scammed from Delta? I am not quite sure. Can anyone to find out why DL is scamming me?

TICKET NUMBER / 2 622 1089376438 2
SEAT / 75A/ZONE 2
DATE / TIME 14 JUNE, 2012, 08:23 AM
ARRIVING / Plano
FORM OF PAYMENT / XXXXXX
TOTAL PRICE / 280.80 USD
REF / KE2156 ST / OK
BAG / 1PC

Is that email fraudulent?

I received a similar one that GMail automatically tagged as Spam & Phishing. Do not open; report to DL so they are aware of the phishing scam.

I received a similar one that GMail automatically tagged as Spam & Phishing. Do not open; report to DL so they are aware of the phishing scam.

I received one - it has a clickable link in it. DEFINITELY NOT from Delta - delete immediately. SCAM and SPAM

It's a Phishing scam.

Another one's going around with bills from Verizon Wireless with random figures like $1211.73. I almost freaked, but thought to call instead of click. It linked to a rogue web site in Sweden.

DeltaPoints posted this in his blog:

http://boardingarea.com/blogs/deltapoints/2012/06/13/delta-phishing-email-alert-and-more/

Hope this helps. My guess it's a phishing email.

Spot on.

And if you are ever wondering if there are phising emails trying to say that they are from Delta, please do refer to this page (http://www.delta.com/traveling_checkin/flight_status_updates/index.jsp) for any phising email updates.

All depends. Do you want to go to Plano?

WOW!! Flying to Plano in seat 75A

I've been getting similar spam purporting to be from AA for the last several months, usually with a zip file attached. Fortunately, I know enough to simply delete them. Lately, other Flyertalkers are reporting receipt of similar spam.

Whatever you do, never open the attachments. Ever.

I've gotten them from AA too. Since I've never flown AA it was pretty easy to conclude it was spam.

Sorry guys - I'm usually more on top of things like this.
e-mail Phishing scam (http://www.delta.com/traveling_checkin/flight_status_updates/advisories/email_phishing/index.jsp)

Phishing Email Alert
We have recently received reports from customers of fraudulent emails claiming to be from Delta Air Lines. As such, please be advised of the following:
We recommend you change your SkyMiles account PIN immediately and monitor your account for any misuse.

These emails were not sent by Delta Air Lines.

You should not click on the link in the email or open any attachments.
Instead, you should delete the email from your inbox.

These emails claim that you have purchased a Delta ticket, a credit card has been charged and/or an invoice or receipt is attached to the email. If you receive one of these emails, do not open the attachment as it may contain potentially dangerous viruses or harm your computer.

Be assured that Delta did not send these emails, and our customers’ credit cards have not been charged by Delta as a result of the emails. These emails did not originate from Delta, nor do we believe that any personal information that you provided us was used to generate these emails. We will continue to post updates on this page as additional information becomes available.

I just hope this isn't a sign that Delta has been hacked and our customer account information released. Skymilesinsider, can you check with Delta on this?

Thanks

OTP

This is not the case. Phishers, scammers, and spammers send out stuff like this all the time pretending to be Facebook, LinkedIn, PayPal, banks, UPS, Amazon, FedEx, etc. They intentionally pretend to be someone that is used by millions of people. They do not need your account info from Delta or anyone else, they are just sending out a massive email blast to millions of people (whether they are a DL flyer or not). They only need a fraction of a percent to actually think it's from DL for them to benefit.

I just hope this isn't a sign that Delta has been hacked and our customer account information released. Skymilesinsider, can you check with Delta on this?

Thanks

OTP
As others have pointed out, more details are posted on delta.com when you click on the "advisory" from the home page. This is what you may have seen in a few media reports as well:

“Because Delta is not the source of the fraudulent email, we cannot speculate on how the addresses were obtained or how many emails were sent. Delta’s information security team is continuing to monitor the situation.”

DeltaPoints posted this in his blog:

http://boardingarea.com/blogs/deltapoints/2012/06/13/delta-phishing-email-alert-and-more/

Hope this helps. My guess it's a phishing email.



Spot on.

And if you are ever wondering if there are phising emails trying to say that they are from Delta, please do refer to this page (http://www.delta.com/traveling_checkin/flight_status_updates/index.jsp) for any phising email updates.

Thanks NYCflip & Danny! Try to keep readers safe and big + + for Delta quick to post at Delta.com!

:eek:It is indeed more than a phish and a stinky one too. DL has been scammed somehow. The scary thing is if someone hacked DLs email lists. It has a .zip file attached to it with an exe inside. If anyone opened that .exe file, their computer has been compromised if their security didn't catch it. DL never ever sends an "Order Completed" email.:eek:

Spot on.

And if you are ever wondering if there are phising emails trying to say that they are from Delta, please do refer to this page (http://www.delta.com/traveling_checkin/flight_status_updates/index.jsp) for any phising email updates.

Thanks for your efforts. I appreciate that. I didn't realize know that but, it was hacked email and it's not my email. I am already deleted it. When I saw on spam mail last night and I knew it was hacked email.

I have changed my password as a precaution.

All depends. Do you want to go to Plano?
If that is Plano, Tx., do they even have a commercial airport?

When I was a pup, I think they only had 2 gas stations.

Back on topic, obviously a scam, but not DL doing the scamming.

As others have pointed out, more details are posted on delta.com when you click on the "advisory" from the home page. This is what you may have seen in a few media reports as well:

“Because Delta is not the source of the fraudulent email, we cannot speculate on how the addresses were obtained or how many emails were sent. Delta’s information security team is continuing to monitor the situation.”

Not that I work in Information System Security - Oh Wait, Yes I do! :eek:

This response is not a direct answer to my question. Delta customers would like to know if Delta has any indication that client accounts have been compromised. The fact that your servers are not being used to send these e-mails does not preclude the use of your customer list to increase the likelihood of targets opening attachments. I respectfully ask for an answer to my question.

OTP

While it is entirely possible that there was a security breach, if they sent the phishing email to 10,000,000 people, some fraction of those are going to be Delta customers. Correlation is not evidence of causation.

I used to do a lot of tech support helping people understand how to spot a fake e-mail.

Look at the ticket number here. It doesn't start with 006. That should give you a good indication it's not a Delta ticket and should be viewed with skepticism.

While it is entirely possible that there was a security breach, if they sent the phishing email to 10,000,000 people, some fraction of those are going to be Delta customers. Correlation is not evidence of causation.

Yet getting strait answers from Delta can potentially alleviate a lot of damage. If I had a buck for everyone who gave me excuses or wanted everyone in their organization to just look the other way, I would be retired. On the other hand, refusing to acknowledge a breach of customer data resulting in damages can also make for a windfall.

I just search for the truth to protect the innocent user that may not look or know how to look for tell tail signs of fraud. If that's bad, just shoot me now.

Yet getting strait answers from Delta can potentially alleviate a lot of damage. If I had a buck for everyone who gave me excuses or wanted everyone in their organization to just look the other way, I would be retired. On the other hand, refusing to acknowledge a breach of customer data resulting in damages can also make for a windfall.

I just search for the truth to protect the innocent user that may not look or know how to look for tell tail signs of fraud. If that's bad, just shoot me now.

Agreed. These days if the breached organization doesn't get out ahead of the news, they'll be consumed by it, so DL has a considerable interest in coming clean. Problem is if they never say anything the conspiracy folks will get all carbonated.

Not that I work in Information System Security - Oh Wait, Yes I do! :eek:

This response is not a direct answer to my question. Delta customers would like to know if Delta has any indication that client accounts have been compromised. The fact that your servers are not being used to send these e-mails does not preclude the use of your customer list to increase the likelihood of targets opening attachments. I respectfully ask for an answer to my question.

OTP

No customer data was compromised.

Received an email today from Delta with the subject line "Download your ticket #NR5816" It had a .zip file attachment - Ticket_Order_Delta_Air_0360.zip.

Body of email starts with Hello,
(guess they didn't know who I was)
and shows me in Seat 57E, boarding in Zone 1 tomorrow at 10:25AM, arriving in Virginia Beach.

Message was from support095@delta.com

Called Delta and was told that "they had been spammed yesterday" and all credit card numbers are safe, but if I was concerned I should change my password.

Problem is, they sent it to an email address Delta doesn't have.

Anyone else receive this? And no, I didn't open the zip file.

There's been an advisory on delta.dumb about this. Apparently it's being sent to random email addresses. Your seat assignment on the baby airplane into Virginia Beach is funny.

Received an email today from Delta with the subject line "Download your ticket #NR5816" It had a .zip file attachment - Ticket_Order_Delta_Air_0360.zip.

Body of email starts with Hello,
(guess they didn't know who I was)
and shows me in Seat 57E, boarding in Zone 1 tomorrow at 10:25AM, arriving in Virginia Beach.

Message was from support095@delta.com

Called Delta and was told that "they had been spammed yesterday" and all credit card numbers are safe, but if I was concerned I should change my password.

Problem is, they sent it to an email address Delta doesn't have.

Anyone else receive this? And no, I didn't open the zip file.

I receive so many spoof emails that could contain viruses that I lost count. It may not even be from the spam incident that you mentioned. They probably just picked up your email address from some list. I just received an email from a major delivery company indicating that I have a package to pick up and it had a "confirmation" attached to it. I have never registered with this company. If all smells fishy, just delete.

Perhaps this is just a public service announcement but if not do yourself a favor and read/learn about phishing scams.

Recent discussion of same topic:

http://www.flyertalk.com/forum/delta-skymiles/1356875-email-scam-delta.html

Thanks for the link showing this has been going on for a while.

Moderator - please delete or merge this thread with the other thread.

Phishing scams.

http://www.microsoft.com/security/online-privacy/phishing-faq.aspx

This is just random. It's not from Delta, it is just a coincidence that you are a Delta flyer. They didn't Delta's system or get your information from Delta. Spammers get lists of millions and millions of emails from various sources. Then they pick companies which are used by millions of people such as PayPal, Ebay, Delta, United, Amazon, UPS, DHL (...the list goes on) and they craft an email that would look as if it was legitimately sent from the company. Someone can have the "from" line in the email be whatever they want, such as Delta, even though it's not really from Delta.

This is why it is called "phishing". Because they are just throwing out line after line with your bait, and hope that you catch something. It is not necessarily targeted at you because they hacked your information and know that you fly Delta. Even in the most barren part of the ocean, if you throw out millions of baited lines you are bound to catch some fish.

I deleted this e-mail so fast I barely had time to blink my eye. It was in my spam section anyway, which I always delete.

received an email today from delta with the subject line "download your ticket #nr5816" it had a .zip file attachment - ticket_order_delta_air_0360.zip.

Body of email starts with hello,
(guess they didn't know who i was)
and shows me in seat 57e, boarding in zone 1 tomorrow at 10:25am, arriving in virginia beach.

Message was from support095@delta.com

called delta and was told that "they had been spammed yesterday" and all credit card numbers are safe, but if i was concerned i should change my password.

Problem is, they sent it to an email address delta doesn't have.

Anyone else receive this? And no, i didn't open the zip file.

Do not open the email and It is scammed. Just deleted the email. Do not open the attached.

Email came, from "service_ticket@delta.com" with price, etc Have you seen or heard of this scam? Is there a legit email address at Delta to forward trhis email to check it out?

Every ticket receipt I've gotten has come from deltaairlines (at) e.delta.com

Sounds fishy to me. Does it have the passenger's name correct (i.e. is it your friend's name)? Have you tried typing in the reservation/ticket number at Delta.com to see if you can pull up the actual reservation?

Got the same email. Apparently I'm in row 76E into Louisville.....for $286.47. Only DL plane I know that has that many rows is upper deck of 747, but E does not exist. A,B,J,K are valid seats. All of which would be BE. Someone needs to do better research before sending junk like that out.

I see this kind of spam all the time, for many different airlines. The formatting is usually so broken you can't quite mistake it for a real ticket unless you're having a hangover

One of my co-workers got a similar email yesterday.

Since last year. First it was post cards for free trips, then fake ticket emails. Amazon also gets hit for these types of emails from time to time

Got a similar email, only it was from AA.

Got one myself, NO NAME. Had me flying Oct 13 to somewhere I can't recall with a price tagged at under $350 IIRC. There was an attachment which I assumed contained some bad thing. I checked my schedule to make sure I was not traveling that day and promptly deleted the email.

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What is the scam? Does the e-mail ask for payment?

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What is the scam? Does the e-mail ask for payment?
The emails have an attachment, which is likely malware.

I have also gotten them from AA in the past and I have never bought a ticket on AA so I knew it was spam/phishing.

This alert is on DL.com, it was on the front page for a while & is now buried, but they are aware that this is a problem:

We have recently received reports from customers of fraudulent emails claiming to be from Delta Air Lines. As such, please be advised of the following:

We recommend you change your SkyMiles account PIN immediately and monitor your account for any misuse.
These emails were not sent by Delta Air Lines.
You should not click on the link in the email or open any attachments.
Instead, you should delete the email from your inbox.

These emails claim that you have purchased a Delta ticket, a credit card has been charged and/or an invoice or receipt is attached to the email. If you receive one of these emails, do not open the attachment as it may contain potentially dangerous viruses or harm your computer.

Be assured that Delta did not send these emails, and our customers’ credit cards have not been charged by Delta as a result of the emails. These emails did not originate from Delta, nor do we believe that any personal information that you provided us was used to generate these emails. We will continue to post updates on this page as additional information becomes available.

http://www.delta.com/traveling_checkin/flight_status_updates/advisories/email_phishing/index.jsp

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What is the scam? Does the e-mail ask for payment?
The emails have an attachment, which is likely malware.

So it's simply malware.

The scam is there is a zipped file attached that they want you to open...claiming it's your "ticket". When in reality, it's likely some sort of virus/trojan that will steal all of your money.

Got something similar that my work's anti-virus filter flagged and blocked - identifying the following virus: Trojan-290, Mal/BredoZp-B

Mine was from ticket_support.4@delta.com

The "from" field on an email is trivially forged. The real proof it's not from Delta is in the detailed headers, but tracking them is pretty much worthless nowadays. Delete. Move on.

Just got it. I've always wanted to go to SAT too. Oh well lol

Its been sent out before - often they ask you to open your attached boarding pass which is malware/virus etc.

+1

These have been around for quite a while and Delta is well aware of them...

see:

https://www.delta.com/traveling_checkin/flight_status_updates/advisories/email_phishing/index.jsp

Bob H

It still amazes me how many of these fake emails there are.

There have been one or two occasions where I "almost" fell for it. The easiest way to see if it is fake is 1. check the return email and 2. on the click on the link hover over the link but don't click on it and see where it is taking you.

Bottom line is if in doubt, call first and never open an attachment that you don't know 100% who sent it to you.

I love the ones that are from banks that I have no account.

Or the ones from the Republic of Zamunda telling me their King has bequeathed his fortune to me. Assuming I send my bank account information to them, so that the wire can be completed.

#SMH

Are these better to delete or to sand to spam?

MODS this one is already talked about here:

http://www.flyertalk.com/forum/delta-skymiles/1356875-email-scam-delta.html

Add to end?

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What is the scam? Does the e-mail ask for payment?
The emails have an attachment, which is likely malware.

So it's simply malware.

Here's a copy of the one I got yesterday . . . .

From: service.773@delta.com

Hello,

E-TICKET / EH028526182
SEAT / 27A/ZONE 1
DATE / TIME 10 OCTOBER, 2012, 11:35 AM
ARRIVING / Toledo
FORM OF PAYMENT / CC
TOTAL PRICE / 249.70 USD
REF / KE.6895 ST / OK
BAG / 4PC

Your ticket is attached.
To use your ticket you should print it.

Thank you for using our airline company services.
Delta Air Lines.

Of course, there's a zip file attachment.

A few thingz . . . .

Who wants to go to Toledo? :)
Who needs 4 checked bags to go to Toledo? ;)
A DM in Zone 1!!!! Good Lord!!!! :D

Here's a copy of the one I got yesterday . . . .

From: service.773@delta.com

Hello,

E-TICKET / EH028526182
SEAT / 27A/ZONE 1
DATE / TIME 10 OCTOBER, 2012, 11:35 AM
ARRIVING / Toledo
FORM OF PAYMENT / CC
TOTAL PRICE / 249.70 USD
REF / KE.6895 ST / OK
BAG / 4PC

Your ticket is attached.
To use your ticket you should print it.

Thank you for using our airline company services.
Delta Air Lines.

I got the same one today. After the seat row number, the first thing I noticed was the ticket number didn't begin with 006.

I got one yesterday as well, with a zipped attachment. I knew it was fishy because it came to an email address I don't use for Delta purchases, and Delta doesn't email tickets as attachments. Excited me to think about going to HNL though. I've never been.

Here's a copy of the one I got yesterday . . .
From: service.773@delta.com

Hello,


ARRIVING / Toledo

Your ticket is attached.
To use your ticket you should print it.


A few thingz . . . .

Who wants to go to Toledo? :)
Who needs 4 checked bags to go to Toledo? ;)
A DM in Zone 1!!!! Good Lord!!!! :D

This one's a laugher !!!!

Delta no longer flies to Toledo

It doesn't use an airport code (TOL)

and no one uses tickets per se anymore.

(of course most of us won't have read that far !)

and there might be someone who wants to go to a Mudhen's game, or a Toledo Rockets game and eat at Tony Pacco's first.

Bob H

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No scam here. The e-mail did not seek to get money frim recipients.
Malware is simply malware, not a scheme to put their hand in your pocket.

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No scam here. The e-mail did not seek to get money frim recipients.
Malware is simply malware, not a scheme to put their hand in your pocket.

Malware is simply malware, not a scheme to put their hand in your pocket.Except indirectly, since access to an infected computer can be rented (http://www.securelist.com/en/analysis/204792068/The_economics_of_Botnets)to spamming bad guys or used for a DDOS by botnet (http://en.wikipedia.org/wiki/Botnet)(zombie army) herders.

If the malware is after your financial data instead of simply conscripting your computer, there could be real economic loss and personal disruption.

Here's a copy of the one I got yesterday . . . .

From: service.773@delta.com

Hello,

E-TICKET / EH028526182
SEAT / 27A/ZONE 1
DATE / TIME 10 OCTOBER, 2012, 11:35 AM
ARRIVING / Toledo
FORM OF PAYMENT / CC
TOTAL PRICE / 249.70 USD
REF / KE.6895 ST / OK
BAG / 4PC

Your ticket is attached.
To use your ticket you should print it.

Thank you for using our airline company services.
Delta Air Lines.

Of course, there's a zip file attachment.

A few thingz . . . .

Who wants to go to Toledo? :)
Who needs 4 checked bags to go to Toledo? ;)
A DM in Zone 1!!!! Good Lord!!!! :D

I got something very similar this week. I knew it was not a trip I had planned, and I just deleted it, assuming it was spam.

No scam here. The e-mail did not seek to get money frim recipients.
Malware is simply malware, not a scheme to put their hand in your pocket.
Why don't you open the zip file and let us all know how it works out for you... :D

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No scam here. The e-mail did not seek to get money frim recipients.
Malware is simply malware, not a scheme to put their hand in your pocket.
Why don't you open the zip file and let us all know how it works out for you... :D

Wow. Where did that come from?
Not everyrhing that's harmful to you or your computer is a SCAM.
And just because it's NOT a SCAM, it does not imply, it's something I want to do. @:-)

Why don't you open the zip file and let us all know how it works out for you... :D

Don't open the email. Just delete it or put in the spam mail. Don't answer it.

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Wow. Where did that come from?
Not everyrhing that's harmful to you or your computer is a SCAM.
And just because it's NOT a SCAM, it does not imply, it's something I want to do. @:-)

Scam or otherwise, you can be sure most malware that finds its way onto your computer these days is there for somebody's financial gain at your expense. Well-organized cybercrime syndicates are behind much of it, from ransomware to fake anti-virus to info stealers to botnets.

Hi All,

IS that email is scammed from Delta? I am not quite sure. Can anyone to find out why DL is scamming me?

TICKET NUMBER / 2 622 1089376438 2
SEAT / 75A/ZONE 2
DATE / TIME 14 JUNE, 2012, 08:23 AM
ARRIVING / Plano
FORM OF PAYMENT / XXXXXX
TOTAL PRICE / 280.80 USD
REF / KE2156 ST / OK
BAG / 1PC

Is that email fraudulent?

Someone thinks there is an airport in Plano, TX? Holy Cow.