LAN LANPASS - my mother in law missed her flight, help

she had a return flight lax-lim-eze for today but couldn't make it on time. I have limited info on the ticket.

the phone Rep is stating 1000 dollars to change the flight.

are there any options for us?

EDIT: she has a restricted ticket that was ticketed with a travel agent, so I can't do anything online

there are one way flights with a different airline for $800 or a round trip for $400 more

LAN is saying that if we don't pay the penalty today and change the flight, this half of the flight is completely lost

Buy her a r/t on another airline and tell LA to FO...and then dispute the charge. If the TA doesn't have an imprint and signature, they will be forced to eat the charge by LA and you will owe nothing because the TA didn't follow the correct security banking procedures.

...there are one way flights with a different airline for $800 or a round trip for $400 more..

Just buy her a new ticket, either OW or RT. It is a better deal.

Buy her a r/t on another airline and tell LA to FO...and then dispute the charge...

How can you dispute charge for a ticket which was half used? :confused:

Buy her a r/t on another airline and tell LA to FO...and then dispute the charge. If the TA doesn't have an imprint and signature, they will be forced to eat the charge by LA and you will owe nothing because the TA didn't follow the correct security banking procedures.
There's zero basis for a dispute. The pax missed the flight. This will all be documented and OP will lose a ton of money. This couldn't be worse advice.

The only "option" other than buying another ticket is to plead for mercy at the ticket counter. Did she actually show up late? Or just not show up altogether?

For those who suggest that the OP's MIL try and screw the TA or the airline for the OP's MIL's error, this is shameful advice. Neither did anything wrong. Prior to flight time, she might have been able to pay a change fee. This is reminding me of the guy at Costco last week who returned a food item that he already ate 80%+ of from the tray. Yet, worse....

You might want to take a look at the fares rules for the tix, just to be sure you are getting the right response...

The only "option" other than buying another ticket is to plead for mercy at the ticket counter. Did she actually show up late? Or just not show up altogether?

For those who suggest that the OP's MIL try and screw the TA or the airline for the OP's MIL's error, this is shameful advice. Neither did anything wrong. Prior to flight time, she might have been able to pay a change fee. This is reminding me of the guy at Costco last week who returned a food item that he already ate 80%+ of from the tray. Yet, worse....
Not to worry - Unlike Costco, neither air carriers nor TA's are that stupid. People who abuse chargebacks on major items get "fired" by their CC issuer (bank). Not what signature on charge slip has to do with price of beans. That's been out for 10 years.

The change fee might be that high because of fare difference so the ticket could be more useful if used at another date.

Buy her a r/t on another airline and tell LA to FO...and then dispute the charge. If the TA doesn't have an imprint and signature, they will be forced to eat the charge by LA and you will owe nothing because the TA didn't follow the correct security banking procedures.

Why go through this hassle? Just break into the TA's office and rob the place. It's no different ethically, and requires much less paperwork.

The change fee might be that high because of fare difference so the ticket could be more useful if used at another date.

+1

and a tix in the future might find the same fare class so you would only have to pay the change fee, depending on the fare rules on the tix you have

and buy a rtn tix in the opposite directions to solve you immediate problem and match up

Be glad your mother in law will be late getting back ;)

well, I am getting mixed info from LAN on this.

yesterday, when we realized the flight had already left, we called instead of going to the airport. We were on the phone with LAN for 2.5 hours, after getting a new flight + giving CC info. We gave the email address to get the confirmation, that is when it hit the fan and the lady said she couldn't do anything over the phone, to go to LAX.

When we asked until what time was the counter open at LAX, she said that it was currently closed (6 pm PST) and to go early today in the morning. We got there at 8:30 am, no one showed up until 10 am, and the guy who was there basically told us that this portion of the ticket had no value and that she would have to buy a new one-way ticket.

He said that we should have come to the airport yesterday and I asked why the CSR on the phone wasted 2.5 hours of our time if that is what we needed to do.

Long story short, he said we were SOL and that a new ticket needs to be purchased.

I am looking into that now (they offered a flight for $2,000, which is retardedly expensive) but I guess my only other question is. If I find a round trip from LAX - EZE - LAX can she use the second half of this ticket to fly back LAX - EZE at some future date?

Because according to LAN, this is basically useless now because this is all done after the plane left

What does it say about post-flight changes in the fare code rules of the tix you have... it is relevant to answer.

What does it say about post-flight changes in the fare code rules of the tix you have... it is relevant to answer.

I have no idea how to get that information. All she has is a printout with out fare codes or rules and got this from a travel agent in Argentina

EDIT:

She had a boarding pass with the ticket number

This is what I pulled from lan.com

EZE - LIM - LAX - VLWLE706 - Ticket Flown

LAX - LIM - EZE - SLWSP708 - Ticket Available

Notes
NONREF/CHG FEE APPLIES -BG LA

....LAN is saying that if we don't pay the penalty today and change the flight, this half of the flight is completely lost

You were provided with correct information.

...LAX - LIM - EZE - SLWSP708 - Ticket Available...

IN THE EVENT OF CHANGES TO TICKETED FLIGHTS
ANYTIME WITHIN TICKET VALIDITY
CHARGE USD 100.00 OR HIGHEST FEE OF ALL CHANGED FARE
COMPONENTS - CATEGORY 19 DISCOUNTS APPLY AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FIRST FARE COMPONENT OF PRICING
UNIT
2. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
3. CHANGE IS ON/BEFORE DAY OF ORIGINAL SCHEDULED
FLIGHT
4. LA/LP/XL/4M FARES ARE USED
5. LA FARE TYPES BR/BU/EU/SAP/SIP/WU/XAP/XEX/XOA/
XOX/XPN/XPS ARE USED
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
3. CHANGE IS ON/BEFORE DAY OF ORIGINAL SCHEDULED
FLIGHT
4. LA/LP/XL/4M FARES ARE USED
5. LA FARE TYPES BR/BU/EU/SAP/SIP/WU/XAP/XEX/XOA/
XOX/XPN/XPS ARE USED
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT

You are better off just purchase a new ticket for her in any case.

You were provided with correct information.





You are better off just purchase a new ticket for her in any case.

damn ..... that sucks .. out of curiosity, how did you get that information? I'd really like to know for future reference

$648.00 all in tommorow on Aeromexico.

Just do that and be done with it.

$648.00 Total cost
Select
Flight details
Leave Sun, Sep 2 Total time: 20hr 15min

Depart
9:35 AM
Los Angeles, CA , United States
Los Angeles Airport, El Segundo (LAX) Terminal 2
Stop 1
3:15 PM
Mexico City , Mexico
Benito Juarez Airport (MEX) Terminal 2
Change of planes. Time between flights: 7hr 40min

AeroMexico 645
Economy Boeing 737
1,552 mi 3hr 40min Meal: Complimentary drinks Seat map
Depart
10:55 PM
Mexico City , Mexico
Benito Juarez Airport (MEX) Terminal 2
Arrive
9:50 AM
Buenos Aires, DF , Argentina
Ministro Pistarini (EZE) Terminal A

AeroMexico 28
Economy Boeing 777
4,594 mi 8hr 55min Meal: Complimentary drink

damn ..... that sucks .. out of curiosity, how did you get that information? I'd really like to know for future reference

Either KVS or Expertflyer, both are paid services.@:-)

$648.00 all in tommorow on Aeromexico.

Just do that and be done with it.

$648.00 Total cost
Select
Flight details
Leave Sun, Sep 2 Total time: 20hr 15min

Depart
9:35 AM
Los Angeles, CA , United States
Los Angeles Airport, El Segundo (LAX) Terminal 2
Stop 1
3:15 PM
Mexico City , Mexico
Benito Juarez Airport (MEX) Terminal 2
Change of planes. Time between flights: 7hr 40min

AeroMexico 645
Economy Boeing 737
1,552 mi 3hr 40min Meal: Complimentary drinks Seat map
Depart
10:55 PM
Mexico City , Mexico
Benito Juarez Airport (MEX) Terminal 2
Arrive
9:50 AM
Buenos Aires, DF , Argentina
Ministro Pistarini (EZE) Terminal A

AeroMexico 28
Economy Boeing 777
4,594 mi 8hr 55min Meal: Complimentary drink

I get $888 on ITA and aeromexico shows me $1,875 for that flight

either way ... i bit the bullet and burned 20k miles on AA to get her home ... now she is indebted to me

Either KVS or Expertflyer, both are paid services.@:-)

And kind souls like TerryK, who have subscriptions, will often help out folks.

Orbitz.com my friend.

All there.