bj2757
Aug 30, 12, 9:54 am
I (we) received the renewal letter for our US Airways cards yesterday saying we would be charged the annual fee late next month unless we closed the account - and provided a telephone number.
I guess I am used to dealing with Chase, sending them a message and having the account closed.
I called, went through all the prompts, guessed at which one I wanted, and was wrong, and finally got to the "assistance" line. After a brief wait I was asked again for all the data I had entered on the phone. I was told by the person they could help, gave another round of information, and then was told I had to be transferred to someone else but that he wanted to remind me that I could lose all my miles by closing.
I was on hold - and the same guy came back on and asked for my name and account number again. I think his name was Peggy....
When he realized the transfer hadn't worked he put me on hold again and in a little while a gal answered and asked for the same info again...turns out she was in the same office as the last guy. She said she'd put all the info in the computer so I wouldn't have to provide it for the 5th time (why wasn't it there to begin with???) and would stay on the line until I was transferred.
I reached the new "account specialist" who was very hard to understand, went through everything again, was asked why I was cancelling, was given all the "benefits" and again was told I could lose all my miles - to which I said no I wouldn't and why was she saying that. She said that if there was no activity in the FF account in 18 months I could lose the miles...not exactly what she had insinuated.
I was asked what they could do to have me keep the account open, and wouldn't I like to keep the card as a back up. I said no before she could offer a retention benefit (if they do that) but it sounded as if she would have.
I'm trying to cut back on cards and of all the ones I have (or had) this one has the lowest benefits for me so I had no interest in keeping it.
Interesting experience. Now the Mrs has to do hers :-)
I guess I am used to dealing with Chase, sending them a message and having the account closed.
I called, went through all the prompts, guessed at which one I wanted, and was wrong, and finally got to the "assistance" line. After a brief wait I was asked again for all the data I had entered on the phone. I was told by the person they could help, gave another round of information, and then was told I had to be transferred to someone else but that he wanted to remind me that I could lose all my miles by closing.
I was on hold - and the same guy came back on and asked for my name and account number again. I think his name was Peggy....
When he realized the transfer hadn't worked he put me on hold again and in a little while a gal answered and asked for the same info again...turns out she was in the same office as the last guy. She said she'd put all the info in the computer so I wouldn't have to provide it for the 5th time (why wasn't it there to begin with???) and would stay on the line until I was transferred.
I reached the new "account specialist" who was very hard to understand, went through everything again, was asked why I was cancelling, was given all the "benefits" and again was told I could lose all my miles - to which I said no I wouldn't and why was she saying that. She said that if there was no activity in the FF account in 18 months I could lose the miles...not exactly what she had insinuated.
I was asked what they could do to have me keep the account open, and wouldn't I like to keep the card as a back up. I said no before she could offer a retention benefit (if they do that) but it sounded as if she would have.
I'm trying to cut back on cards and of all the ones I have (or had) this one has the lowest benefits for me so I had no interest in keeping it.
Interesting experience. Now the Mrs has to do hers :-)