Asiana Club - Missing Mileages on UA Sectors

I flew DOH/DXB/DOH on an S-class United Airlines ticket on 12-15 August. However, the mileages had not been registered on my account when I logged in. I wonder how long does it take for the mileage to appear on my account. It seems that it did not take this long for the sectors to be posted from SQ, NH and TG flights. Is there any limits on non-OZ flights being posted to the account as I have 12 flight sectors but none of them were from OZ?

I fly regularly with UA, posting to OZ can sometimes take a few weeks, even over a month on occasion. I would give it some more time, if it does not post then send a copy of the ticket and boarding passes to Asiana Club service centre nearest you.

(Just to clarify - in order for miles to post it is not enough to be on UA ticket but the flight would need to be a on UA, *A metal or other partner)

No limits on posting of non-OZ segments to OZ account.

I've had similar experiences to THD. on average, my UA flights seem to take about 2-3 weeks, while SQ flights get credited in a few days

I fly regularly with UA, posting to OZ can sometimes take a few weeks, even over a month on occasion. I would give it some more time, if it does not post then send a copy of the ticket and boarding passes to Asiana Club service centre nearest you.

(Just to clarify - in order for miles to post it is not enough to be on UA ticket but the flight would need to be a on UA, *A metal or other partner)

No limits on posting of non-OZ segments to OZ account.

I've had similar experiences to THD. on average, my UA flights seem to take about 2-3 weeks, while SQ flights get credited in a few days



Thank you all for the advice. The mileages still not being posted. Until when do you recommend that I should wait before filing a claim on it. By the way, I read that I must go to an Asiana office in person. I do not think they have an office in Doha or Dubai? What do you suggest me to do if the credits ended up not posting? Thanks.

In the US, I mail them to their office in LA and they respond fairly quickly. You could try mailing it to a location that processes by mail.

There's no harm in sending it now, even if you get credit the "normal" way a week from now. The worst case is that by the time your letter arrives, they'll have already credited you anyway.

My response time with OZ is usually pretty good, like 1 week. With SK it usually takes about 3 months for them to process a retro-registration request by mail.

Flew SQ few times and it takes 4-5 days to show on OZ club. I have few UAs coming soon and it'll be first test for me since crediting all *A to OZ

My most recent UA LHR-LAX-SFO-PDX-SFO-LHR (split over 2 tickets) posted quicker to my OZ account (4 days) than it did to my partners UA 1K MP account (5 days). We've another flight BHX-SFO-BHX next month with UA so it will be interesting to see how long it takes to post this time around.

I fly regularly with UA, posting to OZ can sometimes take a few weeks, even over a month on occasion. I would give it some more time, if it does not post then send a copy of the ticket and boarding passes to Asiana Club service centre nearest you.

(Just to clarify - in order for miles to post it is not enough to be on UA ticket but the flight would need to be a on UA, *A metal or other partner)

No limits on posting of non-OZ segments to OZ account.

Can you just elaborate on this point? Just confused when you said UA, *A metal??

Can you just elaborate on this point? Just confused when you said UA, *A metal??

It means the flight needs to be operated by United or another Star Alliance carrier. Unlike oneworld, mileage accural on Star Alliance carriers depends on the carrier that is operating (whereas oneworld, it's based on the codeshare).

Scenario 1:
United Codeshare, Air Canada operated
Mileage would count (using Air Canada booking class tiers) as Air Canada is a Star Alliance Partner

Scenario 2:
United Codeshare, Hawaiian Airlines operated
Mileage would not count as Hawaiian Airlines is not a member of Star Alliance OR a partner of Asiana

To throw my hat in this conversation, I never had any problems with United mileage however... at most it took 6 days, but never longer.

Thanks for the clarification!!!

Since the mileage has not yet been posted, I guess, based on the responses here, I should assume it as missing mileage. Does anyone know if I could simply mail the documents to any Asiana Club office like the one in LA if I am currently in Doha? Do they accept a photocopy of the boarding card stub? (The deadline for filing for travel reimbursement is approaching quickly, and, they definitely need the original boarding card stub but I only have one of those.) Thanks and sorry for repeated questions over the same issue.