American Express Membership Rewards - 200K points forfeited due to cancelled Amex card (45 days ago)




gtm3
Aug 26, 12, 9:09 pm
I quit my consulting firm on 7/6 and my corporate amex card was cancelled on 7/11. It seems the 200K+ amex points have been forfeited on 8/11. Do you think I'll be able to get them back when I call them tomorrow (MR office is closed right now)? My account is of good standing (they actually owe me $3000), and I have spent about $300k with them over the last 5 years. Any advice? Thanks


pantanal
Aug 26, 12, 9:24 pm
I think you should be able to. BTW do you also have a personal card. If you have a personal amex card then certainly the miles will not be cancelled

Centurion
Aug 27, 12, 12:00 am
Before the call i would make sure I had a green, gold, platinum card that was in good standing even if means applying and waiting a days for the new card.

You will make the workout process easier who ever handles the matter in my opinion. Others may differ strongly.


Amex Customer Care
Aug 28, 12, 9:48 am
Good Morning,

I would be more than happy to review your account, gtm3, to see if we can reinstate those points for you. It would help if you have another Amex Card with us so we can transfer the points to that account. Please contact me via Secure Message: http://aexp.co/dMb be sure to mention that I found your issue on FlyerTalk and I will be on the lookout for it.

I look forward to hearing from you, so I can resolve your issue.

Regards,

Rachel
Amex Customer Care

yOyOYoo
Aug 28, 12, 10:42 am
Good Morning,

I would be more than happy to review your account, gtm3, to see if we can reinstate those points for you. It would help if you have another Amex Card with us so we can transfer the points to that account. Please contact me via Secure Message: http://aexp.co/dMb be sure to mention that I found your issue on FlyerTalk and I will be on the lookout for it.

I look forward to hearing from you, so I can resolve your issue.

Regards,

Rachel
Amex Customer Care

^^

rmani
Aug 28, 12, 10:55 am
Good Morning,

I would be more than happy to review your account, gtm3, to see if we can reinstate those points for you. It would help if you have another Amex Card with us so we can transfer the points to that account. Please contact me via Secure Message: http://aexp.co/dMb be sure to mention that I found your issue on FlyerTalk and I will be on the lookout for it.

I look forward to hearing from you, so I can resolve your issue.

Regards,

Rachel
Amex Customer Care

wow I hope you can help him out. That's great service right there if she can come through. Would be a shame to lose so many points.



SEO by vBSEO ©2011, Crawlability, Inc.