Luxury Hotels - Four Seasons Hong Kong Contact

Over the last few days I've put a couple of requests into the Four Seasons Hong Kong website for an upcoming trip. No follow up. Is this normal?

I'd email the concierge directly but I can't find the email address.

Over the last few days I've put a couple of requests into the Four Seasons Hong Kong website for an upcoming trip. No follow up. Is this normal?

I'd email the concierge directly but I can't find the email address.
Head concierge is Hamson Tsui; try emailing at hamson.tsui@fourseasons.com

At this point, though, I'd go straight to the top and email the Regional VP/GM, William Mackay, at william.mackay@fourseasons.com, and definitely mention the issues you've encountered.

I got a very quick response e-mailing concierge.hongkong@fourseasons.com

Thanks, will try direct email.

Hi DJMP - If you send me a PM I might be able to help. A FS Preferred Partners travel advisor has access to all contact info available. PM me for help

I got a very quick response e-mailing concierge.hongkong@fourseasons.com

I have always received very quick responses from the concierge at this hotel. The above email should work well!

I have always received very quick responses from the concierge at this hotel. The above email should work well!

All sorted out - my bad (an email problem), and the hotel has been incredibly responsive since. Thanks all.

Dear djmp - I'm sorry you've had difficulties through our website. Do please get in touch with me if you have any feedback to share, as we are constantly trying to improve these methods to ensure they are as easy as they can be for our guests. My email address is the same format as listed in previous comments.
Many thanks and kind regards,
Claire Blackshaw
Director of Public Relations, Four Seasons Hotel Hong Kong

I'm glad this is resolved...and nice to see hotel staff logging in here to offer help as well!

If an email goes unanswered for more than a day or so, I usually just pick up the phone and call. At a hotel of this calibre, there's more likely than not some sort of technical issue ... Either a wrong address or a spam filter or something of the sort.

Thinking about it, hotel concierge email accounts must be brutal. Lots of inbound emails from crazy countries...and can't really use a spam filter, lest they miss a customer's inquiry.

I stayed at this hotel back in July and was very pleased with my stay.

Based on my experience, this must have been a glitch. Emails sent to the concierge before a recent stay resulted in prompt (30 minutes or less) responses regardless of the time of day in HK. I'm glad the concierge e-mail address worked for you.