silent129
Aug 24, 12, 2:31 am
Traveling today from YYZ-ORD-NRT-TPE. However, the ORD-NRT leg was significantly delayed (2-3 hours) such that I would miss the original ANA NRT-TPE connection. Initially called to ask to be booked on the AC YYZ-NRT direct flight but this was denied. Instead, they offered to book me on the UA NRT-TPE, but this made no sense because the expected arrival of ORD-NRT was after the UA NRT-TPE departure.
So I asked again to be put on AC1 directly to NRT, but instead they found a YYZ-IAD-NRT-TPE option. I don't know why they didn't protect me on this at first but I guess this is par for the course these days. They said they would put me on the UA NRT-TPE, but since I already had my ANA boarding pass and it departs earlier, I wanted to stay on the ANA NRT-TPE flight, which I had a 1.5 hour connection time for anyway. So I told the UA 1k agent that I wanted this and she confirmed it by sending me an email receipt.
I get to NRT and gain access to the ANA lounge via my BP scan. But when I get to the ANA gate, they scan my BP and it comes up as NO RECORD FOUND. They tell me to talk to the ANA gate agent, which calls UA and claims that UA cancelled my ticket and moved me to the UA NRT-TPE flight. I told them that I had this BP in hand with an assigned seat and I should be able to board but they told me I had no luck. I had to go all the way back to the UA side of the terminal to sort this out.
In the UA lounge, the agent claims that my record was fine and that I should have been allowed to board the ANA flight. However, because the ANA flight was close to takeoff by the time I got to speak with her, she said she wouldn't argue it with ANA and would book me on the UA flight instead. At the end of giving me my new UA boarding pass, she admitted that these ANA-UA incidents were happening more and more these days due to "computer connection" issues.
My original theory was that the UA 1k hotline person didn't really move me over to the ANA flight like I had asked, although this seems a bit debunked by the fact that I asked her to send me a e-receipt by email and it clearly shows the ANA flight. My second theory is that ANA didn't really want to deal with me and thus came with their excuse that "because your IAD flight arrived 17 minutes late (352 instead of 335), UA removed your booking on ANA". But my third theory is maybe that the ANA agent was correct and the UA computer systems wanted to mess with me today.
Has anyone been experiencing this? I would love to leave some constructive feedback somewhere but I don't know where the broken link is/was.
So I asked again to be put on AC1 directly to NRT, but instead they found a YYZ-IAD-NRT-TPE option. I don't know why they didn't protect me on this at first but I guess this is par for the course these days. They said they would put me on the UA NRT-TPE, but since I already had my ANA boarding pass and it departs earlier, I wanted to stay on the ANA NRT-TPE flight, which I had a 1.5 hour connection time for anyway. So I told the UA 1k agent that I wanted this and she confirmed it by sending me an email receipt.
I get to NRT and gain access to the ANA lounge via my BP scan. But when I get to the ANA gate, they scan my BP and it comes up as NO RECORD FOUND. They tell me to talk to the ANA gate agent, which calls UA and claims that UA cancelled my ticket and moved me to the UA NRT-TPE flight. I told them that I had this BP in hand with an assigned seat and I should be able to board but they told me I had no luck. I had to go all the way back to the UA side of the terminal to sort this out.
In the UA lounge, the agent claims that my record was fine and that I should have been allowed to board the ANA flight. However, because the ANA flight was close to takeoff by the time I got to speak with her, she said she wouldn't argue it with ANA and would book me on the UA flight instead. At the end of giving me my new UA boarding pass, she admitted that these ANA-UA incidents were happening more and more these days due to "computer connection" issues.
My original theory was that the UA 1k hotline person didn't really move me over to the ANA flight like I had asked, although this seems a bit debunked by the fact that I asked her to send me a e-receipt by email and it clearly shows the ANA flight. My second theory is that ANA didn't really want to deal with me and thus came with their excuse that "because your IAD flight arrived 17 minutes late (352 instead of 335), UA removed your booking on ANA". But my third theory is maybe that the ANA agent was correct and the UA computer systems wanted to mess with me today.
Has anyone been experiencing this? I would love to leave some constructive feedback somewhere but I don't know where the broken link is/was.