Other Asian, Australian and South Pacific Frequent Flyer Programs - Bangkok Airways Tickets Purchased By Non-Traveler

Someone helped us arrange travel to Bangkok and then on to Chiang Mai via Bangkok Airways. He paid for the tickets and I have since reimbursed him.
My concern is that, after the fact, I see the website-based itinerary says:

"For the payment with all type of credit cards, Cardholder must be one of the travellers on the itinerary, and also required to provide the credit card used for online payment and to present valid identification document(s) (passport or identification card) at the check-in counter prior to issuance of boarding passes. Failure to present the credit card, a new payment at the airport counter for your journey is required."

Any experience with this? The card holder is not one of the flyers. Will we really get stuck with paying AGAIN for these tickets? Any suggestions?

Thanks.

We've flown many times with Bangkok airways including to Phuket yesterday. I have never once been asked for the credit card upon check in. One piece of advice, use the web check in as there are no queues to drop bags at BKK however the queues for normal check in were very long yesterday!!

Thank you. First time on this airline and at the BKK airport. Just trying to figure things out in advance.

Someone helped us arrange travel to Bangkok and then on to Chiang Mai via Bangkok Airways. He paid for the tickets and I have since reimbursed him.
My concern is that, after the fact, I see the website-based itinerary says:

"For the payment with all type of credit cards, Cardholder must be one of the travellers on the itinerary, and also required to provide the credit card used for online payment and to present valid identification document(s) (passport or identification card) at the check-in counter prior to issuance of boarding passes. Failure to present the credit card, a new payment at the airport counter for your journey is required."

Any experience with this? The card holder is not one of the flyers. Will we really get stuck with paying AGAIN for these tickets? Any suggestions?

Thanks.

The first thing you need to know is how these tickets were paid for. Did your friend pay at an airport counter? At a PG office? A TA? Online? The first three will cause you no trouble, the fourth likely will.

My curiosity is why you didn't just pay for the tickets with an online purchase.

He paid online. He was arranging the travel, including award travel, for us...functioning like a travel agent.

He paid online. He was arranging the travel, including award travel, for us...functioning like a travel agent.


In that case he'll need to go to an office and show his ID and CC to clarify this is not a potential fraud scenario.

In the absence of this action you will be asked to show the CC that was used to purchase the tickets when you check in and you will not have it (obviously).

I have travelled with Bangkok Air many times. Allways booked and payed online with credit card. As far as I remember I've only been asked to show my credit card once. But it can happen, so I would clear this in advance if I were you. Most airlines have some kind of solution on how to do this.

I have travelled with Bangkok Air many times. Allways booked and payed online with credit card. As far as I remember I've only been asked to show my credit card once. But it can happen, so I would clear this in advance if I were you. Most airlines have some kind of solution on how to do this.

I'm asked to show my card for every trip purchased online. And I fly them quite a bit.... My wife and her colleagues have the same experiences.

Another one with experience of having to show at check in the credit card used to purchase the tickets

Another one with experience of having to show at check in the credit card used to purchase the tickets

And another one.

BKK-CNX and THS-BKK, both sectors I had to show my credit card at the counter when checking in...

Personnaly, I have never been asked to show my CC on PG (mostly trips booked online on their web site, but maybe it is because I was always part of the travelers. But as several reliable posters and more frequent PG travelers than I am are indicating that they've been asked to show the CC, you definitely need to take this into account.

I called the airline at the NY office. They told me, of course, that I must have the credit card OR, since it isn't mine, I can bring a copy of the front/back of the card, as well as a copy of the card holder's ID, and a letter from the card holder (addressed to the airline) saying that he authorizes the card for the ticket amount, listing our names and the ticket numbers.
Next time, I'll still ask for the help in arranging the travel but will, in the end, buy the tickets directly.
Thanks for the help.

I called the airline at the NY office. They told me, of course, that I must have the credit card OR, since it isn't mine, I can bring a copy of the front/back of the card, as well as a copy of the card holder's ID, and a letter from the card holder (addressed to the airline) saying that he authorizes the card for the ticket amount, listing our names and the ticket numbers.
Next time, I'll still ask for the help in arranging the travel but will, in the end, buy the tickets directly.
Thanks for the help.

Your friend, TA, whatever, can also go to an office/airport counter and have the record noted that the CC was presented. This will absolve you of any necessity to show the info upon checkin. This option, if your friend can do it, will also keep their CC info out of your hands (if there's concern on his part).

I'm actually surprised that the website allowed a ticket purchase when the person named on the CC was not in the travel group. Are you certain this is how the transaction was made? Is it possible he purchased the tickets at an office?

Good luck with this.

And another one.

+1 for a recent flight from BKK to USM.

I'm actually surprised that the website allowed a ticket purchase when the person named on the CC was not in the travel group. Are you certain this is how the transaction was made? Is it possible he purchased the tickets at an office?


Can't speak for OP's case but the website does allow you to do this. IIRC, there's a warning that the passengers have to show the CC information upon check-in.

I have just flown with Bangkok Airways - I bought the tickets online.

I was not asked to show the card I paid with, just the passports and that was it.

Good luck - it's a good airline, they are usually very helpful so it might be worth giving them a call.

I have just flown with Bangkok Airways - I bought the tickets online.

I was not asked to show the card I paid with, just the passports and that was it.

Good luck - it's a good airline, they are usually very helpful so it might be worth giving them a call.

OP did call them and was told he'd need to present, at the very least, a copy of the CC used.

Well, I'm back from my trip and can report that, although I was prepared to provide a copy of my friend's CC with a letter authorizing the ticket purchase, I was NOT asked for the credit card on either leg of the trip.
And it didn't have anything to do with web check-in, which the system wouldn't let me do on the departure but did allow me to do for the return.
Must have been my honest face. :D
Thanks for the assistance. At least I was prepared to provide the info had I been asked.

p.s. As a side note, the ticket was purchased online and was considered a promotion fare (not sure why). This meant that when our return flight was to be delayed 1.5 hours (and so reported 5 hours before the original departure time), we couldn't simply go standby on the earlier flight that was not delayed. We would have been forced to by a new ticket. This was confirmed by the hotel concierge who helped when I thought I was having language issues. So, in the event you want to fly standby, don't assume with this airline. Check to see if you fare was a web promotion.

It worked out in the end.

Well, I'm back from my trip and can report that, although I was prepared to provide a copy of my friend's CC with a letter authorizing the ticket purchase, I was NOT asked for the credit card on either leg of the trip.
And it didn't have anything to do with web check-in, which the system wouldn't let me do on the departure but did allow me to do for the return.
Must have been my honest face. :D
Thanks for the assistance. At least I was prepared to provide the info had I been asked.

There are two possible explanations for this:
1. You got lucky
2. The tickets were purchased in person

You will never be asked for the CC on the return it will only be on the first flight of the itin.

p.s. As a side note, the ticket was purchased online and was considered a promotion fare (not sure why). This meant that when our return flight was to be delayed 1.5 hours (and so reported 5 hours before the original departure time), we couldn't simply go standby on the earlier flight that was not delayed. We would have been forced to by a new ticket. This was confirmed by the hotel concierge who helped when I thought I was having language issues. So, in the event you want to fly standby, don't assume with this airline. Check to see if you fare was a web promotion.

It worked out in the end.

There is nothing called 'standby' with PG. You fly on the flight you're ticketed on. Should you purchase a refundable fare then you have the option of refunding and purchasing anew.

Glad it worked out for you but next time just purchase the tix yourself online.

I booked a ticket for my father, thrue expedia. I paid with my credit card. We are not travelling together. Is this a problem? My father cant show the credit card by check in. I booked and paid on expedia.com




[QUOTE=dsquared37;19303766]

I booked a ticket for my father, thrue expedia. I paid with my credit card. We are not travelling together. Is this a problem? My father cant show the credit card by check in. I booked and paid on expedia.com




[QUOTE=dsquared37;19303766]

You will be OK booking through expedia as it counts as booking through a travel agent so they do not ask to see the credit card the flight was booked through. it is only if you book on their website that they might ask to see the credit card

You will be OK booking through expedia as it counts as booking through a travel agent so they do not ask to see the credit card the flight was booked through. it is only if you book on their website that they might ask to see the credit card


Or over the phone.

[mine]