Club Carlson - New gold member questions
Aug 18, 12, 3:47 pm
I have a question. I am a Gold member and I do not have my gold card yet. I do not think I will have the card for my stay on Tuesday. A family member booked a stay through their account (non status) for to check in. Am I able to get the room upgraded even if it is booked through their account and I have no gold card handy? TIA
Aug 18, 12, 3:56 pm
Also in the benefits section it states that I will receive the best room in the category booked. I book the cheapest rate, does that mean no business suite, etc??? Thanks
Aug 18, 12, 8:16 pm
You can call the hotel to get your name added to the room. Then,get them to add your card # in the notes section. Most likely, you'll have to prompt them at check-in about your gold status. Remember--golds don't always get upgrades, so don't get your hopes up.
Aug 19, 12, 4:35 am
Totally up to the hotel and the person manning the front desk.
I've been given the biggest suite. I've been given squat.