Flying Blue (Air France, KLM, and Other Partners) - Does FB Customer Service exist?

I've written to the online Customer Service form on a couple of issues and so far I have not received a single acknowledgement much less a remedy to my issues.

Do they even exist? Or care?

Always avoid the KLM IT environment as this is their known weakest link :(.
My experiences with both calling them and snailmail are very positive with FB.

Who are you trying to contact? AF, Kl and FB have different centers.
AF online customer service is sometimes unresponsive and August is holiday month in France, so their staffing is probably minimal. Calling is a more efficient alternative for non-FB matters.

I've written to the online Customer Service form on a couple of issues and so far I have not received a single acknowledgement much less a remedy to my issues.

Do they even exist? Or care?

FB are generally quick and responsive when you call. CS for complaints take generally 7-10 days to be replied ; but at FB, you'll have only people treating the issues of rewarding programs, including rewards flights.

For anything paid, FB is a dead end, and AF or KL customers services should be contacted directly.

I wrote to CS on website and to CS email's regarding the so called WBC buy up offer between IST and AMS in April. Wrote 3 emails and 2 online complaints in May, June and most recently in July. I want my money back as KL misrepresented their product. There was no WBC for the flight I was on. Not a peep.

Wrote another complaint on website regrading the AVIS accumulator. Got the regular miles but not the promo miles. Wrote in 3 weeks ago. No response either.

Can someone please either post which email address I should use or PM me?

Thank you.

I've written to the online Customer Service form on a couple of issues and so far I have not received a single acknowledgement much less a remedy to my issues.

Do they even exist? Or care?

Have had very frustrating experiences too. However, I find sending them a message on twitter has been the most successful way of getting through. Good luck.

Their customer service response via Facebook is very good.

Were they selling you WBC, Business Class or Europe Select? There is no WBC on narrow-body. IST is a 737-800 destination. Were you connecting long-haul? If you were, then you had WBC on your long-haul. Sending a message to FB regarding such a "claim" would be a waste of time anyway.

Were they selling you WBC, Business Class or Europe Select? There is no WBC on narrow-body. IST is a 737-800 destination. Were you connecting long-haul? If you were, then you had WBC on your long-haul. Sending a message to FB regarding such a "claim" would be a waste of time anyway.

I did online check in, and was offered a buy up to WBC. It was not regular Business Class... when I clicked on the offer, it even displayed the wonderful offerings I was to receive as WBC.

Suggestions please as to who to address this to?

Have the same problem with the Avis accumulator, gave them a call, and then they tell me i have to fill in the form online??????:confused:
Received also only the regular miles and no bonus.

Hope they sort this out soon.



Betsy;19132453]I wrote to CS on website and to CS email's regarding the so called WBC buy up offer between IST and AMS in April. Wrote 3 emails and 2 online complaints in May, June and most recently in July. I want my money back as KL misrepresented their product. There was no WBC for the flight I was on. Not a peep.

Wrote another complaint on website regrading the AVIS accumulator. Got the regular miles but not the promo miles. Wrote in 3 weeks ago. No response either.

Can someone please either post which email address I should use or PM me?

Thank you.[/QUOTE]

Have the same problem with the Avis accumulator, gave them a call, and then they tell me i have to fill in the form online??????:confused:
Received also only the regular miles and no bonus.

Hope they sort this out soon...

FB responded and said that I have to contact AVIS.

I wrote to AVIS CS and they haven't responded but someone gave me a contact for someone who is involved with FB promos and within a day I got a response who said that she'll check it out right away.

I also heard back from KLM regarding the WBC fiasco.. apparently as my address is in Canada, and KLM is represented by DL in North America, my letter went to DL and they responded immediately and offered me a $140 credit for future tickets issued on DL stock. What I want is KL to refund the money to me rather than DL.

I don't buy my KLM tickets thru DL anymore.. but thru AF.

Maybe call KLM in NL?

same here, i've been trying to send several messages to FB using the AF website

i only received emails acknowledging my inquiry but after a week, i never got a good response

i would say that i received 1 response for 3 messages sent

and usually, it's just a copy and paste response not related to my question :(

I had some problems with a retro claim. Miles that didn't appear on my account even though I used my FB card to check in. I did the online claim, which immediately said it couldn't retrieve my data, so I hit the button to "further investigate" the case. Got a reply two weeks later that the system was unable to find my booking. So I contacted FB via the contact form on the site, using up all the allowed space to convince them I was on that flight (I even told them what I ate). 2 hours later I got a mail back saying the miles would be put on my account. And 1 day later they were there already. Quite a significant amount it was as well.

So the lessen here is I guess you can't give up too soon, keep contacting them.

same here, i've been trying to send several messages to FB using the AF website

i only received emails acknowledging my inquiry but after a week, i never got a good response

i would say that i received 1 response for 3 messages sent

and usually, it's just a copy and paste response not related to my question :(

AF responses to email is terrible. I had an urgent query last year and shot off an email. Got a reply 45 days later and in French. I`m still waiting to get it translated. I thought mentioning FB PLAT would help, but no dice. Have to take up some of the suggestions here and ping them via FB or a tweet.

problems non related to FB are always quickly solved by any CS (AF and KLM)

but i believe that when it comes to a FB issue, the way they handle it is a disaster

i have already sent many feedbacks to AF saying that i keep being a frequent flyer with the company because in-flight service is really good, but the weakness of AF lies in its FFP

i wonder if they know that FB is causing a lot of trouble and deteriorating the image of the whole company ?

why not getting rid of the actual outsourced company that is managing FB to replace it by another one ?

When I have issues with FB, I typically call. When dealing with KL/AF CS I prefer to write. After submitting the online form I get an email confirmation (can take a few hours) with assignment of the case number. If I do not get the confirmation, then I resubmit the claim again. Usually I get a reply within a day.

When I have issues with FB, I typically call. When dealing with KL/AF CS I prefer to write. After submitting the online form I get an email confirmation (can take a few hours) with assignment of the case number. If I do not get the confirmation, then I resubmit the claim again. Usually I get a reply within a day.


i'll do that next time (hoping that there will be no next time)