Marriott Rewards (including Ritz-Carlton) - G/P benefits belong only to the individual

There has been on ongoing discussion as to whether an individuals G/P benefits belong to the individual or is/are extended to their family members/guests with more then a few posters demanding that the G/P member benefits are to be applied to guests/family members..........

IMO, and based upon MR R&Rs, only individuals can have a MR's account (which is NOT transferrable to spouse, by will, etc.), and once earned status is given ONLY to that individual who has qualified for that status........... so when that individual checks into a room with G/P status that individual is entitled, if applicable, to lounge, breakfast, etc., benees.............. now, the various hotels MIGHT extend that benefit to guests of that individual staying in the assigned room, but that's above and beyond their requirements............

just look at the language stated regarding breakfast, which reads in part:
If your hotel doesn’t have a Concierge/Executive/Club Lounge, we invite you to enjoy complimentary continental breakfast on your weekday stays. Outside the U.S. and Canada, you are entitled to continental breakfast 7 days a week.

YOU, not YOU and your guest, but the singular, "YOU"

frankly, if ever required to, this is one argument I wouldn't want to litigate, or prosecute, as the MR terms are pretty clear.......... however my feet are not cast in concrete so I await the opinions of others

I think it should only be for those that earned them

Marriott also says all exec lounges are closed on weekends w/ no brekkie coupons provided. We know that's not true in practice.

Marriott T&C says the elite member is invited to the lounge. We know that some properties restrict it to the elite member only, some to the member + 1 guest, some to all in the room, some to the member+1 guest & additional guests have to pay X, or pay a discount of X. So just like w/ exec lounge, elite only is not true in practice.

I guess I don't see the point of the thread. Just because something is in Marriott T&Cs doesn't mean that a property is following it to the letter. The more customer service-oriented ones make decisions that allow them to meet their customers needs and yet still stay within their revenue goals.

I think it's fine for an FTer to ask in this forum if a property provides brekkie coupons or allows more than one person into the lounge or is good about providing upgrades. I also think it's fine if an FTer says that restricting it to only the elite member, (whether coupon or lounge or no upgrade beyond exec level) is a bit chintzy. It's their opinion & they're entitled to it.

They can request all of the above politely or they can demand it. The property will handle the requests according to their own internal rules or fall behind the Marriott rules if they don't want to do something.

I seriously doubt any Marriott FTers are going to sue Marriott unless their health and/or safety has been jeopardized.

Cheers.

I refer you to your comments posted in another thread (a lot of debate) which led me to start this thread :
http://www.flyertalk.com/forum/marriott-rewards/1009985-manila-marriott-opens-renaissance-leaves-4.html#post19114160......Post #55

as well as acnev post of :
I wonder if everyone else on this board thinks that lounge access for a plat is only for the the plat member and not for the other guest in the room.

So there are posters who continue to “think” that G/P benees are not limited to individuals but to others as well.

Therefore, I wrote my opinion on this topic.......

While I fully agree that most props go above and beyond what the minimum requirements are, my opinion here is that it is not a right which an individual member can demand, as is often done in FT by posting their comoplaints that this prop didn't do this or that and "I'm a plat!" (and, more likely then not, not earned either).

Further, my comments about litigation is in no way to be interpreted as I intend to sue Marriott, but to state that I wouldn't touch a suit with no chance of suceess.......

Marriott also says all exec lounges are closed on weekends w/ no brekkie coupons provided. We know that's not true in practice.

Marriott T&C says the elite member is invited to the lounge. We know that some properties restrict it to the elite member only, some to the member + 1 guest, some to all in the room, some to the member+1 guest & additional guests have to pay X, or pay a discount of X. So just like w/ exec lounge, elite only is not true in practice.

I guess I don't see the point of the thread. Just because something is in Marriott T&Cs doesn't mean that a property is following it to the letter. The more customer service-oriented ones make decisions that allow them to meet their customers needs and yet still stay within their revenue goals.

I think it's fine for an FTer to ask in this forum if a property provides brekkie coupons or allows more than one person into the lounge or is good about providing upgrades. I also think it's fine if an FTer says that restricting it to only the elite member, (whether coupon or lounge or no upgrade beyond exec level) is a bit chintzy. It's their opinion & they're entitled to it.

They can request all of the above politely or they can demand it. The property will handle the requests according to their own internal rules or fall behind the Marriott rules if they don't want to do something.

I seriously doubt any Marriott FTers are going to sue Marriott unless their health and/or safety has been jeopardized.

Cheers.

I would like to know how much enjoyment a person can get out of the lounge if he/she is the only person allowed to go? Is my husband supposed to go eat breakfast alone every morning while I go downstairs and eat in the restaurant. I think that would be ridiculous.

I would like to know how much enjoyment a person can get out of the lounge if he/she is the only person allowed to go? Is my husband supposed to go eat breakfast alone every morning while I go downstairs and eat in the restaurant. I think that would be ridiculous.

Agreed. It may be that some properties restrict this to only the elite guest in the room (as Sharon mentioned above), but no property has ever denied me lounge access for myself + 1 guest. In cases where breakfast coupons were given because the property had no lounge or the lounge was closed (during the week), I have also always been given coupons for myself + 1 guest. In fact, at properties (such as FS properties in Asia) that give elite members letters outlining the hours of the lounge, the terms always specified that access would be allowed for 1 guest, and that further guests would be charged a certain amount. This is no different than, for example, Hilton and Hyatt.

And with all do respect, I also am not sure what the point of this thread is.

My vote would be for adopting the RC Club Lounge policy. Up to two guests per room are included. Additional people pay a supplement.

totally agree with your position, however I started this thread to point out that is not a right that you can demand in accordance with the MR R&Rs, but is offered only as a courtesy by various props

look at in in context, suppose you go to the hotel by yourself (without your plat member husband)......... are you going to argue with the prop that because your husband is plat that you are entitled to his individual benees??
if so, frankly, I think you'll lose.............

I would like to know how much enjoyment a person can get out of the lounge if he/she is the only person allowed to go? Is my husband supposed to go eat breakfast alone every morning while I go downstairs and eat in the restaurant. I think that would be ridiculous.

My partner gets a key that gets him on the concierge floor when we stay together. He gets a key that gets him into the concierge lounge when we stay together.

He doesn't even have a Marriott rewards account.

just saying...

and there are props that my wife and I have stayed at that give us 2-keys too, but they are color coded differently and only 1 of them operates to the Exec Lounge floor and key entry into the lounge.........

(and, once again, it's not a right but only a courtesy)

My partner gets a key that gets him on the concierge floor when we stay together. He gets a key that gets him into the concierge lounge when we stay together.

He doesn't even have a Marriott rewards account.

just saying...

ust look at the language stated regarding breakfast, which reads in part:
If your hotel doesn’t have a Concierge/Executive/Club Lounge, we invite you to enjoy complimentary continental breakfast on your weekday stays. Outside the U.S. and Canada, you are entitled to continental breakfast 7 days a week.

YOU, not YOU and your guest, but the singular, "YOU"

frankly, if ever required to, this is one argument I wouldn't want to litigate, or prosecute, as the MR terms are pretty clear.......... however my feet are not cast in concrete so I await the opinions of others

Actually, if we are going to get into a discussion of the t&c of the program, I personally think that Marriott's terms are actually pretty poorly written and vague, and could be revised to be more specific. (For example, it technically only says that guaranteed Lounge Access is not available at resort locations, but I believe the intent is that breakfast, regardless of the presence of a lounge, is never guaranteed at resort locations?)

Compare Marriott's:

Guaranteed Concierge/Executive/Club Lounge Access* at JW Marriott, Autograph Collection, Renaissance Hotels and Marriott Hotels & Resorts during normal hours of operations: Monday to Friday. Outside the U.S. and Canada, continental breakfast is available 7 days a week. For JW Marriott, Autograph Collection, Renaissance Hotels and Marriott Hotels & Resorts without a Concierge/Executive/Club Lounge, Elite Members will still receive a complimentary continental breakfast for weekday stays, Monday through Friday; simply show Membership Card and room key in the hotel restaurant.
*Not available at resort locations.

To Hyatt's:

4. Diamond members will receive access to the Regency Club or Grand Club lounge in hotels that have the lounge. During periods of high demand, access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2500 bonus points plus daily complimentary full breakfast for each registered guest in the room, maximum four (4) people.

5. In Hyatt hotels that do not have a Regency Club or Grand Club lounge, daily complimentary full breakfast (tax and gratuity included) will be provided to the member and each guest registered in the room, maximum four (4) people. For stays at Hyatt Regency Bethesda, daily continental breakfast (tax and gratuity included) will be provided to the member and each guest registered in the room, maximum four (4) people. Breakfast is not valid for in-room dining. Benefit not valid at Hyatt Place or Hyatt House.

look at in in context, suppose you go to the hotel by yourself (without your plat member husband)......... are you going to argue with the prop that because your husband is plat that you are entitled to his individual benees??
if so, frankly, I think you'll lose.............

I don't have to argue, they just do it as long as the room was booked with his account number and name.

just look at the language stated regarding breakfast, which reads in part:

If your hotel doesn’t have a Concierge/Executive/Club Lounge, we invite you to enjoy complimentary continental breakfast on your weekday stays. Outside the U.S. and Canada, you are entitled to continental breakfast 7 days a week.

YOU, not YOU and your guest, but the singular, "YOU"

I agree with your point, but in English, that could just as easily be plural. (There is no “พวก” for “you”?) What you probably want to point out is §1 of the Conditions of Enrollment (http://www.marriott.com/rewards/terms/default.mi#conditions):

Only individuals are eligible for Rewards Program membership, and each individual may maintain only one Membership Account. Corporations, groups and/or associated entities cannot enroll as Rewards Program Members.

and then within §1 of the general membership terms & conditions:

These Terms and Conditions (the “Program Rules”) govern the Rewards Programs and the Company’s relationships with members of either Rewards Program (“Members,” individually, a “Member” or “You”).

Hmmmm…. This may not exclude small pets, such as cats! (Even better for lifetime status purposes, tortoises!)

do I understand that the res is made in your husbands name but he is not a guest and that you are the sole occupant............... if so, I wouldn't be advertising this on a forum being read by Marriott........

I don't have to argue, they just do it as long as the room was booked with his account number and name.

think you'll find that I started off my post with membership can only
be obtained by individuals, although I did not add the marriott rule in support of that statement, so thanks

as for the dogs and cats, and/or tortoises I don't think they can qualify for MRs but I think they can get an SS # .............

I agree with your point, but in English, that could just as easily be plural. (There is no “พวก” for “you”?) What you probably want to point out is §1 of the Conditions of Enrollment (http://www.marriott.com/rewards/terms/default.mi#conditions):
and then within §1 of the general membership terms & conditions:
Hmmmm…. This may not exclude small pets, such as cats! (Even better for lifetime status purposes, tortoises!)

do I understand that the res is made in your husbands name but he is not a guest and that you are the sole occupant............... if so, I wouldn't be advertising this on a forum being read by Marriott........

What are they going to do? Arrest me? Seriously, a few hotels, most of which we have stayed together in the past at, have comped me lounge access, etc. when I am travelling without him. By doing this, they made a loyal customer and his spouse happy. I book all my husband's travel- incluing 125+ butt in bed nights every year so if I am not happy with a hotel chain or location, I will book him elsewhere and his employees will follow as well.

Arrest you, no, but:

In the case of fraud or abuse involving the Rewards Program, Point credit, Miles credit, Reward use, or a participating hotel, the Company and its travel partners have the right to take appropriate administrative and/or legal action, including but not limited to revocation/cancellation of any Reward and/or termination of Rewards Program Membership, and all Miles or Points and certificates (“Certificates”) earned through the Rewards Program may be forfeited and any relevant Membership Account(s) closed.
https://www.marriott.com/rewards/terms/default.mi

as "we" would put at the end of any notice like this..............

BE GOVERNED ACCORDINGLY

What are they going to do? Arrest me? Seriously, a few hotels, most of which we have stayed together in the past at, have comped me lounge access, etc. when I am travelling without him. By doing this, they made a loyal customer and his spouse happy. I book all my husband's travel- incluing 125+ butt in bed nights every year so if I am not happy with a hotel chain or location, I will book him elsewhere and his employees will follow as well.

and there are props that my wife and I have stayed at that give us 2-keys too, but they are color coded differently and only 1 of them operates to the Exec Lounge floor and key entry into the lounge.........

(and, once again, it's not a right but only a courtesy)

Never had that happen to me ... which locations did this happen at?

GenevaFlyer

JW Shanghai, JW Hangzhou, JW Kuala Lumpur, Marriott Beijing (the one near the train sta), among others...........

Never had that happen to me ... which locations did this happen at?

GenevaFlyer

JW Shanghai, JW Hangzhou, JW Kuala Lumpur, Marriott Beijing (the one near the train sta), among others...........When my wife and I stayed at JW KL and the Shanghai, the keys we received were the same and both of us received CL access (note I was at work during the day and she had no issues receiving any of my elite status benefits while I was gone.)

don't know when you stayed........ we were there last year............(will be using the KL prop again in Nov & switch to the newer Shanghai Centre in Jan).
don't get me wrong, I have no problems with the various props extending my plat benees to my Mrs............. however the point of my post is that this extension of my personal benees are provided to the Mrs only a courtesy, and not a right as demanded and thought of by others..............

When my wife and I stayed at JW KL and the Shanghai, the keys we received were the same and both of us received CL access (note I was at work during the day and she had no issues receiving any of my elite status benefits while I was gone.)

This is bizarre. My husband and I have NEVER received different keys. I request two keys on checkin and they are the exact same key and have the exact same access.

And I'm surprised no one's pointed out that a family with multiple screaming brats all has access to the same lounge, with no status, just because they paid for it. Quite frankly, it's offensive to suggest my well behaved husband should not.

I have absolutely no idea what this means?

And I'm surprised no one's pointed out that a family with multiple screaming brats all has access to the same lounge, with no status, just because they paid for it. Quite frankly, it's offensive to suggest my well behaved husband should not.

and there are props that my wife and I have stayed at that give us 2-keys too, but they are color coded differently and only 1 of them operates to the Exec Lounge floor and key entry into the lounge.........



Please name the property (ies)! :rolleyes:

I have absolutely no idea what this means?

Her point was that if someone books an exec level room everyone in that room gets access to the exec lounge, not just the person whose name is on the c.c.

And if it's a family with children that are misbehaved, it's more disruptive than a Gold/Plat & his/her spouse/partner (and/or children) - for the sake of this discussion we're assuming the Gold/Plats' children are well-behaved.

Again, I'm not sure what the point of this thread is - we know you believe that it's not a right to have more than the elite allowed into the lounge. Your repeating it multiple times saying it isn't really going to change much of the thinking on this board or really get many to agree w/ you.

We know that Marriott T&Cs aren't necessarily well-written, or there wouldn't be so many threads on different topics trying to figure out what is actually meant. We also know that properties have their own policies, and they vary.

BTW - the threat that Marriott is going to read the posts on this thread/board & track down those whose spouses are allowed into the lounge when the elite member isn't there is absurd.

Cheers.

I have never encountered a property that has denied my wife lounge access. Though the vast majority of my travel is solo. If I did encounter such a property, I would probably not stay there again and depending on the length of the stay I may take my business elsewhere. IMO, it comes off as cheap and would likely make me wonder if they are cutting corners else where with things like housekeeping and maintenance.

There has been on ongoing discussion as to whether an individuals G/P benefits belong to the individual or is/are extended to their family members/guests with more then a few posters demanding that the G/P member benefits are to be applied to guests/family members..........

IMO, and based upon MR R&Rs, only individuals can have a MR's account (which is NOT transferrable to spouse, by will, etc.), and once earned status is given ONLY to that individual who has qualified for that status........... so when that individual checks into a room with G/P status that individual is entitled, if applicable, to lounge, breakfast, etc., benees.............. now, the various hotels MIGHT extend that benefit to guests of that individual staying in the assigned room, but that's above and beyond their requirements............

just look at the language stated regarding breakfast, which reads in part:
If your hotel doesn’t have a Concierge/Executive/Club Lounge, we invite you to enjoy complimentary continental breakfast on your weekday stays. Outside the U.S. and Canada, you are entitled to continental breakfast 7 days a week.

YOU, not YOU and your guest, but the singular, "YOU"

frankly, if ever required to, this is one argument I wouldn't want to litigate, or prosecute, as the MR terms are pretty clear.......... however my feet are not cast in concrete so I await the opinions of others

I have an opinion for you: WHO CARES!

No one is going to be able to provide a system-wide answer that resolves your question. Since each property can choose to go above and beyond the Marriott T&C, this thread serves no purpose other than to confuse people. If people want to know how benefits are handled, or if lounge access is available for all guests in the room, they should reference the Sticky on lounges.

Please do not take this the wrong way - I don't want people to come to this forum, see this thread, and then subsequently become confused since we all have our own opinions and experiences to share.

I move to :-:close:-: this thread. If others would like to share their past experiences, it would be best to do so in thread dedicated to the specific hotel.

No one is going to be able to provide a system-wide answer that resolves your question. Since each property can choose to go above and beyond the Marriott T&C, this thread serves no purpose other than to confuse people. If people want to know how benefits are handled, or if lounge access is available for all guests in the room, they should reference the Sticky on lounges.

If others would like to share their past experiences, it would be best to do so in thread dedicated to the specific hotel.

I agree that individual property threads and/or the exec lounge sticky are the best places to provide property-specific information.

The thread doesn't need to be closed, altough I agree there's not much point to the thread & most aren't going to really have their views changed by a simple posting of the T&C for the reasons we've both stated. Shrug.

Cheers.

But how do hotels that actually restrict guests' CL access even enforce it? If more than one person comes in at a time do they make each person swipe their room key? Seems silly to even try to enforce this, especially if we're talking about adults who I'd hope are well-behaved. Children are different, because they're obviously not MR members, but for adults I feel like it'd be hard to tell who were the Gold/Plat members and who were not.

I wonder if some of the people on here would quickly pull the CL door shut after they go in if there was someone else getting off the elevator so that they could make sure he/she actually had to swipe their key to get in...

But how do hotels that actually restrict guests' CL access even enforce it? If more than one person comes in at a time do they make each person swipe their room key? Seems silly to even try to enforce this, especially if we're talking about adults who I'd hope are well-behaved. Children are different, because they're obviously not MR members, but for adults I feel like it'd be hard to tell who were the Gold/Plat members and who were not.

I wonder if some of the people on here would quickly pull the CL door shut after they go in if there was someone else getting off the elevator so that they could make sure he/she actually had to swipe their key to get in...

When I was staying at the San Diego Marquis Marina regularly there was sometimes an attendant outside of the lounge that would check names from a list. The attendant told me they really only do it on days when they have a lot of guest with lounge privileges and only during breakfast hours.

Funny since the Marina has comped me lounge benefits when the kids and I were there without my husband, and no I didn't lie, they were fully aware of the situation.

as previously stated, any prop can go above and beyond their basic requirements, but again bragging about having no status but being provided lounge benefits when you are w/o your plat husband but bringing in your "rug rats" is not now, now will it ever become, a right that you can demand.....

that being said, when you, or any other non G/P are denied lounge access when you go w/o your G/P "sponsor" (for those props that allow a G/P to bring in a guest), try filing a URG claim over such a denial and see how far you get as frankly, I really need a laugh!

Funny since the Marina has comped me lounge benefits when the kids and I were there without my husband, and no I didn't lie, they were fully aware of the situation.

BKKLEE,

...

While I understand your question and your point, I do have to ask a question, based on a number of threads to which you have contributed.

Somehow, you seem to be on a pattern where hotels go much less of the extra mile with you, as compared to other MR members. Could there possibly be an approach question?

For example, only getting lobby Internet access at AC hotels, while other members, including myself, have had no problem getting free in-room Internet?

No offense intended, I'm just wondering.

GenevaFlyer

not at all............I get my share of perks too.......... my POINT is that these perks are NOT a requirement to be provided by the individual property and if a guest, whether they be plat, gold, blue or none does not get what they think they should get over and above what is basically required then they cannot demand it or file a URG or get compensation or similar............ there are toooooooooo many posts on this forum that "I'm a plat (not earned of course) and this or that Courtyard didn't give me breakfast!" or I spent 2-nights at a Marriott Exec and I didn't get stay credits or I used my plat husbands plat number to check in alone so that he could get points/stay credits and I EXPECT and demand lounge access (since he's plat) or, I have 3 guests in my room and the lounge will ONLY allow in 2, but I'm plat.......

all these idiotic posts lead down one road - DEMANDS for perks that they are not entitled to per the rules which frankly they haven't read, if they even have that capability, nor understand and certainly do not intend to follow even if they do read them......

and for those props that go above and beyond what they are required to provide, hope all these guests are enjoying them, but ONLY as a hotel provided courtesy and NOT as a perk they are entitled to.......

does that respond to your querry?

BKKLEE,
While I understand your question and your point, I do have to ask a question, based on a number of threads to which you have contributed.
Somehow, you seem to be on a pattern where hotels go much less of the extra mile with you, as compared to other MR members. Could there possibly be an approach question?
For example, only getting lobby Internet access at AC hotels, while other members, including myself, have had no problem getting free in-room Internet?
No offense intended, I'm just wondering.
GenevaFlyer

I have found that asking nicely goes a lot further than demanding rights.

if you actually have G/P status then you've earned certain rights/perks and when these perks are not provided you are entitled to file a URG claim, but if you are requesting nicely or otherwise and/or demanding free breakfast at a Courtyard, or stay credits for a 2-nighter at the Marriott Exec or lounge access when you have no status great if the individual property provides it to you, BUT it was as a courtesy ONLY.........

I have found that asking nicely goes a lot further than demanding rights.

This thread just confused me on what exactly we're talking about...

"in a nutshell", we're talking about the differences between what the rules say you are due (and if you don't get it you're entitled to URG comp) to the demanding expections of others (where you will not be elligible for a URG or comp)........ quickest example, if a local Courtyard provides you with free breakfast is this now an entitlement as a G/P for the same CY if you return and/or all CYs or was this only a courtesy provided by the prop over and above what your entitlement is/was.....

This thread just confused me on what exactly we're talking about...

With all due respect, this thread seems to have devolved into BKKLEE continuously ranting in response to a thread he started himself. I'm not sure what the utility is for anyone else on this board.

one persons dialogue is another persons rant, but it is obviously a topic that others want to bury their heads in the sand on and not discuss........... but these others will continue to complain when they don't get what they are not entitled to.............

With all due respect, this thread seems to have devolved into BKKLEE continuously ranting in response to a thread he started himself. I'm not sure what the utility is for anyone else on this board.

BKKLEE

Do you have to add the "............." every third word in your posts and purposefully not use any form of capitalization or punctuation? It is quite difficult to read your posts.

since you previously moved to close this thread, why do you bother reading it, let alone commenting on my Brooklynese?

BKKLEE
Do you have to add the "............." every third word in your posts and purposefully not use any form of capitalization or punctuation? It is quite difficult to read your posts.

since you previously moved to close this thread, why do you bother reading it, let alone commenting on my Brooklynese?

Because you keep bumping this thread to the top of the Marriott forum since you feel a need to reply to every single comment that someone writes - regardless if it adds value or not.

I reply to comments when it asks a question such as this

Do you have to add the "............." every third word in your posts and purposefully not use any form of capitalization or punctuation? It is quite difficult to read your posts.

whereas your comments add real value.............right!?

"If I have to eat another burger at the Champions sports bar, I may cry."

Because you keep bumping this thread to the top of the Marriott forum since you feel a need to reply to every single comment that someone writes - regardless if it adds value or not.

I don't think many people are demanding benefits they know they aren't entitled to. Probably at least half the time (such as breakfast at Courtyard) they don't even know what their benefits are. Yes they should know, but from what I've seen most people aren't "demanding" them.

if that's your opinion, that's your opinion, however inasmuch as you've only been on this forum a short time I would suggest you read through several threads wherein this person or that is DEMANDING breakfast at CYs (I didn't get breakfast at CY and I'm a plat!); I DEMAND getting 6-people into the Exec Lounge and this cheap prop would only allow 2; I DEMAND in-room Internet at AC by Marriott props; I DEMAND getting myself and my rug rats into the lounge because my husband (not with me) is plat; I DEMAND compensation cause I only got a queen sized bed and wanted a king; I DEMAND................ and on-and-on-and-on................

And, on this part of your post +1 and then some
Probably at least half the time ..............they don't even know what their benefits are. Yes they should know............

cause it says it all...........and why not ......... can't they read the T&Cs which are right in front of them or are they just to lazy to read them (I mean it is a whole page) or do they just consider themselves above the T&Cs cause "I'm plat!" Not earned, of course, but obtained in MRs give-a-way scheme of things..........

I don't think many people are demanding benefits they know they aren't entitled to. Probably at least half the time (such as breakfast at Courtyard) they don't even know what their benefits are. Yes they should know, but from what I've seen most people aren't "demanding" them.

A bit over the top. I didn't see any threads that said I DEMAND. It's obviously your interpretation, including the all caps part. Other's interpretations are different.

And I'm w/ someone else who posted, WHO CARES! It's none of your darn bizness & AFAIK Marriott HQ did not appoint you their legal counsel & their personally appointed person to berate FTers.

Cheers.

A bit over the top. I didn't see any threads that said I DEMAND. It's obviously your interpretation, including the all caps part. Other's interpretations are different.

And I'm w/ someone else who posted, WHO CARES! It's none of your darn bizness & AFAIK Marriott HQ did not appoint you their legal counsel & their personally appointed person to berate FTers.

Cheers.

+1 Amen

[...]

Horse beaten. Time to move on.

This thread is inane.

When an elite member and his/her spouse stay in a single room, both are given access to the lounge. Been that way across every Marriott stay I've ever had and probably everyone else's on this board. Our stay in Shanghai in October was completely normal in this manner, just like in numerous other countries.

We get into other gray areas on this board: what if a G/P books multiple rooms? What if it's a third-party booked stay? What about colleagues, extended families, etc. in the lounge? Different hotels do some different things there, and you could argue that some members push the intent of lounge access too far when they invite others not staying in their room in, but I've never in my life had a property tell me I could visit the lounge but tell my wife she was unwelcome.

That would probably be my final Marriott stay if it ever happened. I'm pretty much saying it's BS: it doesn't happen unless by a rogue front desk clerk.

if that's your opinion, that's your opinion, however inasmuch as you've only been on this forum a short time I would suggest you read through several threads wherein this person or that is DEMANDING breakfast at CYs (I didn't get breakfast at CY and I'm a plat!); I DEMAND getting 6-people into the Exec Lounge and this cheap prop would only allow 2; I DEMAND in-room Internet at AC by Marriott props; I DEMAND getting myself and my rug rats into the lounge because my husband (not with me) is plat; I DEMAND compensation cause I only got a queen sized bed and wanted a king; I DEMAND................ and on-and-on-and-on................

Holy crap. You are exceptionally rude to other members and seriously dumb.

Do the moderators have the ability to disable/ban/block BKKLEE's account? I think this person's behavior is the polar opposite of how individuals should conduct themselves on FT.

This thread has clearly run its course, and I'm going to close it now. BKKLEE has made his point (again and again, in ever-more-strident language) that nobody has a right to perks above and beyond those specified in the terms and conditions of the program -- any program, really -- and certainly shouldn't demand them. Everyone else has noted that most Marriott hotels -- maybe even all of them -- routinely go above and beyond those terms and conditions. I don't know what else can be said. Say good-night.

Bruce
Moderator