India-based Airlines - Jet Privilege offline for upgrade from 14-20 Aug

In order to improve our efficiency in serving you, we are upgrading our CRM systems to a new platform.

The upgrade is scheduled to commence from August 14, 2012 - 2200hrs (India time) until
August 20, 2012 - 1300hrs (India time).

During the period of upgrade, you will be unable to access the following features on the website:
• Log-in to your JetPrivilege account
• Online redemption of JPMiles
• JPMiles upgrade
• Card Reprint
• Facility to Purchase JPMiles and Transfer JPMiles online

However, the JetPrivilege Service Centre will be functional and will be able to assist you with limited information. Please note that the information available at the JetPrivilege Service Centre will be as on August 14, 2012.

The JetPrivilege Service Centre working hours for India will be as mentioned below: August 14 Tuesday 0900hrs to 2100hrs
August 15 Wednesday Holiday
August 16 Thursday 0900hrs to 1800hrs
August 17 Friday 0900hrs to 1800hrs
August 18 Saturday 0900hrs to 1800hrs
August 19 Sunday Holiday
August 20 Monday 1300hrs to 2100hrs

The UK and USA JetPrivilege Service Centres will operate as per the normal schedule as mentioned below, with the exception of August 15, 2012, which will be observed as a holiday:
UK: Monday to Friday: 0900hrs to 1800hrs GMT // Saturday: 0900 to 1330hrs GMT
USA: Monday to Friday: 0900hrs to 2100hrs EST

We will commence operations on the new systems on August 20, 2012 - 1300hrs (India time) when information across all channels including the website will be available for your use.

We regret the inconvenience caused to you and look forward to your co-operation and support during the upgrade process.

We look forward to serving you with improved efficiency.

Warm Regards,

Kaushal Satam
Head – JetPrivilege

Behind the scenes updates to move into position for the evil empire?

I like how they sent the email after the upgrade had started :rolleyes:

I like how they sent the email after the upgrade had started :rolleyes:

i got the email before the upgrade started....

i hope they take this opportunity to fix their 'online partner redemption' form....it keeps giving an error at the final step....

i got the email before the upgrade started....

+1, however only about 45 mins prior

i got the email before the upgrade started....

I got the email at 2215...

I got the email at 2215...

21:09 for me....:)

Wirelessly posted (Samsung Galaxy S: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; SGH-T959V Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

i hope they take this opportunity to fix their 'online partner redemption' form....it keeps giving an error at the final step....

There will be effciency charge when the site is back up.

does anyone have any idea about the web check-in facility getting disrupted as well?? I have been trying to Web Check-In for my tommorrow morning's flight and constantly getting a message- Target Url Cannot be found :-(

does anyone have any idea about the web check-in facility getting disrupted as well?? I have been trying to Web Check-In for my tommorrow morning's flight and constantly getting a message- Target Url Cannot be found :-(
Hit refresh when it displays the Target URL Cannot Be Found error. Worked for me.

Many Thanx Anish for your quick help ...worked for me as well...Had to refresh the page 6-7 times before i could get through!!

FlyerTalk to the rescue: had the same error message with we check-in for tomorrow's flight ("target URL could not be found") but after refreshing quite a few times I got through and checked in!

21:09 for me....:)
I got it at 21h30.

Not surprised, seeing how Jet don't have any method to their emailing madness. I've got "it's time to (web) check-in" emails anywhere from 18 hours to 20 minutes before the flight. Or not at all. Only to learn that "sorry, you can't check in online."

Why did the JetChildren who write the JetDrivel decide to send out this outage email so last minute?

And what exactly are they doing that they need a whole week of down time to do it? Whole banks manage to switch entire platforms overnight.

Jet's website isn't my favourite by any means, but it was never that bad that it basically had to be shut down for a whole week without notice.

Speedy implementation is one thing. But the timing and nature of some of Jet's recent doings almost make it seem like someone's making impulsive, spur-of-tme-moment decisions and pushing them through without a thought of the immediate consequences (I'm not going to say Anita).

Even the BMC and my local cablewallah manage to notify customers well in advance of planned service outages.

Perhaps an urgent integration with *A systems is occurring behind the scenes, perhaps they've got reason to believe it's time to go ahead with it, who knows :rolleyes:

Perhaps an urgent integration with *A systems is occurring behind the scenes, perhaps they've got reason to believe it's time to go ahead with it, who knows :rolleyes:

sorry. wishful thinking there. a star alliance integration takes months and there are project teams that work on the project. not just the airline unilaterally.

In one of my meetings with jet e-com team, when I asked they blamed a lot of things still on paper, and no mobile app etc to an old platform. could happen they are just upgrading it.

What? Star integration is suddenly such an emergency that they need to go down for a week with no notice (and evidently, no planning either)?

sorry. wishful thinking there. a star alliance integration takes months and there are project teams that work on the project. not just the airline unilaterally.

In one of my meetings with jet e-com team, when I asked they blamed a lot of things still on paper, and no mobile app etc to an old platform. could happen they are just upgrading it.

That's the thing, all these things can be done parallely, without a week-long service disruption. I've worked with banks 15 years ago (several lifetimes in terms of technological advancement) where they made massive changes with the only outage lasting all of two hours in the middle of the night.

sorry. wishful thinking there. a star alliance integration takes months and there are project teams that work on the project. not just the airline unilaterally.
True. I wasn't serious anyway ;)

That's the thing, all these things can be done parallely, without a week-long service disruption. I've worked with banks 15 years ago (several lifetimes in terms of technological advancement) where they made massive changes with the only outage lasting all of two hours in the middle of the night.
Agreed - the big outages are done within hours during the night. And at worst during weekends. And the ones requiring weekends are planned for year(s) because those are some very big projects going live (like a platform switch).

Could just be poor planning by Jet, or that they were so busy sending irrelevant emails, they forgot to send a useful one.

Could just be poor planning by Jet, or that they were so busy sending irrelevant emails, they forgot to send a useful one.

no one is bringing up the main point here, they wanted a week long holiday for everyone.:cool: its called human upgrade :D

no one is bringing up the main point here, they wanted a week long holiday for everyone.:cool: its called human upgrade :D

or maybe they just want to check if they can survive without technology....if this experiment works then they can save on that cost....:p

or maybe they just want to check if they can survive without technology....if this experiment works then they can save on that cost....:p

Hhahahah ! They'll be thinking of saving on fuel costs by not flying soon :)

Is it too much to hope for having a section for "View my Bookings" or "Online upgrade requests" without having to call Jet Previlage?? or am I just spoilt by being too used to AA system?

Is it too much to hope for having a section for "View my Bookings" or "Online upgrade requests" without having to call Jet Previlage?? or am I just spoilt by being too used to AA system?
^ I'd want a way to see my bookings when logged in instead of having to search for each PNR.

and nothing changed. they just needed a 6 day holiday, i told you so ;)

and nothing changed. they just needed a 6 day holiday, i told you so ;)
I tried to login, and...
We have upgraded our CRM systems to a new platform. With regard to the same certain enhanced security measures have been implemented to ensure the privacy of your JetPrivilege account.

Since your current password does not comply with the enhanced security requirements, we request you to amend your existing password.

Please note, your new password must contain atleast 1 character in lowercase, 1 numeric digit and must be 7-8 characters in length.
It wasn't a holiday. They implemented a new password check - that the length must be 7-8 characters.

Don't question their efficiency :D

Holiday wasnt enough I guess.. down it is again!

Is it too much to hope for having a section for "View my Bookings" or "Online upgrade requests" without having to call Jet Previlage?? or am I just spoilt by being too used to AA system?
No you're not spoilt because it is too much to ask of Jet.

Jet.com is rather disgraceful from a utilitarian perspective. Read all about it here. (http://www.flyertalk.com/forum/india-based-airlines/1337137-short-domestic-hops-ic-vs-jet.html)


I tried to login, and...

It wasn't a holiday. They implemented a new password check - that the length must be 7-8 characters.

Don't question their efficiency :D

Oh yes wow ! Such a complete overhaul certainly warrants a week. JetIdiots !

No you're not spoilt because it is too much to ask of Jet.

Jet.com is rather disgraceful from a utilitarian perspective. Read all about it here. (http://www.flyertalk.com/forum/india-based-airlines/1337137-short-domestic-hops-ic-vs-jet.html)

Oh yes wow ! Such a complete overhaul certainly warrants a week. JetIdiots !

Jet idiots still at work
sent them an upgrade form today..ie 21st aug...recd this reply...God bless them

from: JP Redemptions jpredemptions@jetairways.com
sender-time: Sent at 10:07 AM (GMT+05:30). Current time there: 12:37 PM. ✆
to:
date: Tue, Aug 21, 2012 at 10:57 AM
subject: Re: UPGRADE FORM

Dear Madam/Sir,

Thank you for writing to us.

Your query is important and we are committed to provide you with a satisfactory resolution. Currently our systems are undergoing an upgrade, hence we are unable to respond to your mail until 20th August 2012. We will respond to your query within seven working days after 20th August 2012.

Should you have any redemption request for travel between August 16 to August 21, kindly contact us on 022 39893333 for further assistance.

We sincerely regret the inconvenience this may cause to you.

Thank you for your patience, understanding and co-operation in the interim.

Yours sincerely,

JetPrivilege Service Centre
Jet Airways (India) Ltd.

Jet idiots still at work
Hahhah!

I'm telling you, it seems more and more that they were hired expressly because they're clueless.

I tried to login, and...

It wasn't a holiday. They implemented a new password check - that the length must be 7-8 characters.

Don't question their efficiency :D

and nothing changed. they just needed a 6 day holiday, i told you so ;)
hmmm..

Was the award finder option there earlier ? Maybe I missed it earlier :o
Btw.. this award finder also works in a funny way..
My base is CCU and I wanted to see where my existing miles would take me.. for some regions ( eg. Europe) it will not show any flight options just because there is no direct flight from CCU , but on other regions ( SE Asia), it will show flights via Chennai ( CCU - MAA - KUL !!) .. very surprising..

very surprising..
It's Jet and jet.com ! I'm surprised that you're surprised ! :D

It's Jet and jet.com ! I'm surprised that you're surprised ! :D
:td::rolleyes:

and nothing changed. they just needed a 6 day holiday, i told you so ;)

Seriously though! I too can't see anything new.

hmmm..

Was the award finder option there earlier ? Maybe I missed it earlier :o
Btw.. this award finder also works in a funny way..
My base is CCU and I wanted to see where my existing miles would take me.. for some regions ( eg. Europe) it will not show any flight options just because there is no direct flight from CCU , but on other regions ( SE Asia), it will show flights via Chennai ( CCU - MAA - KUL !!) .. very surprising..

where is the award finder option????

After a recent Jet Konnect Flight, I got a Email asking for feedback (eService Tracker)

with options to rate the experience on the following:

I've never received this earlier and of 3 flights taken that day, got the mail only for the JetKonnect Segment.

Is this connected to the UPGRADE?

Travel Experience
Frequent Flyer Programme (JetPrivilege)
Website
Service Centre
Airport Services
In-flight Services
In-flight Shopping (JetShoppee)
Cabin Interior
JetCafé Experience
Arrivals
Your travel experience
Recommend Jet Airways

After a recent Jet Konnect Flight, I got a Email asking for feedback (eService Tracker)

with options to rate the experience on the following:

I've never received this earlier and of 3 flights taken that day, got the mail only for the JetKonnect Segment.

Is this connected to the UPGRADE?

Travel Experience
Frequent Flyer Programme (JetPrivilege)
Website
Service Centre
Airport Services
In-flight Services
In-flight Shopping (JetShoppee)
Cabin Interior
JetCafé Experience
Arrivals
Your travel experience
Recommend Jet Airways

this was a paper format earlier, now gone e-... I think random selection here. I've got it for some flights and not for others.

where is the award finder option????

here..
http://www.jetairways.com/EN/IN/JetPrivilege/awardflightsfinder.aspx

this was a paper format earlier, now gone e-... I think random selection here. I've got it for some flights and not for others.

same here..
BUT , surprisingly , once I was given an upgrade at the gate and the person promptly gave me a paper feedback form to fill in..
I told him that I do get online feedback requests and I will fill it in there, but he said that even they can send the paper ones..
Maybe he was sure that I will give a positive feedback ( after the Op-up) and hence he handed that to me ;)

here..
http://www.jetairways.com/EN/IN/JetPrivilege/awardflightsfinder.aspx

thanks....i never noticed that earlier myself....

thanks....i never noticed that earlier myself....

Another improvement I found out today !!! :td:
Got an email stating my address was not correct and needed to update that in the profile .. this after they have sent me multiple JP cards etc etc !!

thanks....i never noticed that earlier myself....

here..
http://www.jetairways.com/EN/IN/JetPrivilege/awardflightsfinder.aspxIt's a joke, right?

Basically, after seeing my destination as shown, click through, and find a whole grid of *sold out* cells!! :mad: :td:

Back to the old JP bs - time to bail, gentlepeople...

I really need to find an alternative to cc spend with Jet now...no point of earning these JP miles when we cannot even use them - just like US Airways miles which now cannot be used on LH F!

Has anyone seen any (real) improvements due to the update? I would only say that it would be due to their implementing the new increased digit structure for new member JP numbers...

Has anyone seen any (real) improvements due to the update?
Were you really expecting there to be any?

Were you really expecting there to be any?I was hoping! :p

I was hoping! :p

Best to stick to hopes that don't need divine intervention !

Best to stick to hopes that don't need divine intervention !

he he..;)
but they were offline for 6 days.. that means a system which is in production ws offline for 6 days and the loyal clients dont even see or are not informed any tangible benefits / additional features :eek: :td:

he he..;)
but they were offline for 6 days.. that means a system which is in production ws offline for 6 days and the loyal clients dont even see or are not informed any tangible benefits / additional features :eek: :td:

Stop right there. Jet is the best airline and they can do no wrong ;)




Ok, just kidding :D

Stop right there. Jet is the best airline and they can do no wrong ;)
No ! No ! NO !

You should know by now. And if you don't, here it is again : Air India is the most fantastic airline. Ever. :p

Stop right there. Jet is the best airline and they can do no wrong ;)
No ! No ! NO !

You should know by now. And if you don't, here it is again : Air India is the most fantastic airline. Ever. :p

Thanks, means a lot to hear that ;)