avi8tir
Aug 12, 12, 8:15 am
Haven't had to deal with many issues since the system conversion like others have posted... Been lucky, i guess.
On 8/11 I was on UA 152 IAH-EWR. Was to be a 764 with the old BF config.
My CPU cleared about 4 days out. The next day, the aircraft switched to a 76H, which is the Micronesia config with only 4 rows of F. I noticed that my seat assignment disappeared so I called and they confirmed me in F and reassigned me to another seat. I was travelling with my girlfriend and since I knew she would not get upgraded, I went ahead a paid for her to sit in the first row of coach (extra legroom) for $69.
Here's where it got screwy..... I checked in the night before and had my boarding pass printed and everything. Morning of departure I checked flight staus and noticed that I had been un-checked in and now, no seat assignment but still listed in First. I called UA and they said there was nothing they could do as the airport had made this change and I would have to check with them when I arrived.
Ok... Got to the airport and went to the ticket counter... They explained that there was an aircraft change... Yes, I knew that - it happened in the system 3 days before and I still had a confirmed seat in F. nothing they could do, my seat had already been assigned to someone else and F was now full.
Great. So now my girlfriend has a paid E+ seat and I'll be somewhere else in the back.... So I went through security without a seat assignment and proceeded to the gate. I explained to the agent what happened - she obviously knew about the change but they weren't even notified until about 2 hours prior to the flight.
At the end of the day, it was a CPU and I know that my F seat is never guaranteed - so I wasnt upset in the least. Plus every person I talked to was giving [grief] for upgrading and leaving my girlfriend in coach haha.
The agent was extremely nice and helpful and was able to somehow get me in the E+ seat next to my girlfriend - even though it wasn't open when I checked just minutes before. She refunded my the $69 I paid for my girlfriends E+ seat AND gave me a $200 travel voucher (which I didn't even ask for or expect).
Needless to say, there were lots of pissed off people. One of which sat across the aisle from us and I honestly wanted to put a sock in her whiny mouth!! She would not shut up and complained to every attendant and insisted on free food for her and her family. Ridiculous.
In the end, a screw up by UA but a great recovery customer service wise.
On 8/11 I was on UA 152 IAH-EWR. Was to be a 764 with the old BF config.
My CPU cleared about 4 days out. The next day, the aircraft switched to a 76H, which is the Micronesia config with only 4 rows of F. I noticed that my seat assignment disappeared so I called and they confirmed me in F and reassigned me to another seat. I was travelling with my girlfriend and since I knew she would not get upgraded, I went ahead a paid for her to sit in the first row of coach (extra legroom) for $69.
Here's where it got screwy..... I checked in the night before and had my boarding pass printed and everything. Morning of departure I checked flight staus and noticed that I had been un-checked in and now, no seat assignment but still listed in First. I called UA and they said there was nothing they could do as the airport had made this change and I would have to check with them when I arrived.
Ok... Got to the airport and went to the ticket counter... They explained that there was an aircraft change... Yes, I knew that - it happened in the system 3 days before and I still had a confirmed seat in F. nothing they could do, my seat had already been assigned to someone else and F was now full.
Great. So now my girlfriend has a paid E+ seat and I'll be somewhere else in the back.... So I went through security without a seat assignment and proceeded to the gate. I explained to the agent what happened - she obviously knew about the change but they weren't even notified until about 2 hours prior to the flight.
At the end of the day, it was a CPU and I know that my F seat is never guaranteed - so I wasnt upset in the least. Plus every person I talked to was giving [grief] for upgrading and leaving my girlfriend in coach haha.
The agent was extremely nice and helpful and was able to somehow get me in the E+ seat next to my girlfriend - even though it wasn't open when I checked just minutes before. She refunded my the $69 I paid for my girlfriends E+ seat AND gave me a $200 travel voucher (which I didn't even ask for or expect).
Needless to say, there were lots of pissed off people. One of which sat across the aisle from us and I honestly wanted to put a sock in her whiny mouth!! She would not shut up and complained to every attendant and insisted on free food for her and her family. Ridiculous.
In the end, a screw up by UA but a great recovery customer service wise.