US Airways Dividend Miles - How Are US Agents @ Rebooking On Other Carriers Durring Irrops
Aug 8, 12, 1:36 am
It looks like another stormy Friday in the northeast which could lead to many canceled flights out of LGA/PHL/DCA. I'm on an int'l award ticket that requires a connection on US to get to SQ to go onward to Asia. If US cancels my flight or misconnects me how are airport agents at rebooking? Do they have a better grasp of geography than their award booking call center counterparts? Will they rebook on other *A carriers if there are revenue seats available assuming I have the information available? Any experiences would be great.
Aug 8, 12, 7:16 am
They have moved me to DL twice. I believe the last time was two years ago though.
Aug 8, 12, 8:15 am
It looks like another stormy Friday in the northeast which could lead to many canceled flights out of LGA/PHL/DCA
I was just getting ready to start a thread on this. Can't directly answer the op's question, but I would suggest a change of plans if possible as this has the chance of getting bad.
I have been rebooked on United several times and once on AA but usually without me asking first. I was stuck in Boston last week due to a canceled flight to PHL and missed my connection to SEA and somewhat mad at myself for not suggesting that they try and rebook me on AS.
Hokie Gator Flyer
Aug 8, 12, 7:17 pm
I've had them put me on other carriers when possible for maintenance delays, but only once for weather (that was at the CLT club during an ice storm). I've been put mainly on DL in MCO.
I had US give me the choice of AA or DL a few weeks back when I would of missed my connecting flight due to a delay (there was a United flt with open seats which I wanted but they called and couldn't get them to open up the necessary fare class).
Aug 9, 12, 7:31 am
I was on a 25 minute delayed flight DCA-CLT and would have had a tight connection to my DFW flight (although there were numerous other flights to CLT and DFW that day with space) so the agent bought me a ticket on a direct AA flight that was boarding immediately.
Aug 9, 12, 9:53 am
I've never had them move me outside *A on an award ticket.
I've definitely had a US-to-AA rebook on a paid seat before. It was done by an airport agent at MCI...they are a rather competent bunch there IMHO. Probably a benefit of being a bit of a smaller station... The other benefit is that it wasn't because of Northeast weather: that might make it harder to move people around to other flights since those other carriers will be doing the same thing.