johnnyfive
Aug 7, 12, 2:02 pm
Hi. Just had an interesting experience with the overseas call center. In the space of about an hour I was on hold for 50 minutes. I had a simple question about my reservation and specifically asked for no changes to be made. In the end the agent managed to cancel my reservation and re-book it. No charge to me but a lot of time wasted. Ive tried filling out the online feedback form but it didnt go through. Im thinking a good old fashion letter would be best. Suggestions and mailing address appreciated. Cheers.
gobluetwo
Aug 7, 12, 2:16 pm
https://www.united.com/web/en-US/content/Contact/customer/default.aspx
Scroll to the bottom of the page, expand the "View additional options for contacting United with feedback" section and you'll see a mailing address.
Postal mail
Customer Care
United Airlines, Inc.
900 Grand Plaza Drive NHCCR
Houston, TX 77067-4323
Post-travel feedback line (voice mail inbox)
1-877-624-2660
Write your complaint on a piece of paper, put it in a bottle, and throw it into the ocean. It'll make the same amount of impact at UA HQ either way. :D