United MileagePlus (Consolidated) - United Appreciation site not working properly?

I got a goodwill cert on my flight today, and the "system" is unable to "automatically" process my request.

I have never gotten this error message before.

"We're sorry, but we are unable to process your request through our automated system. Please complete and submit our contact form, and a representative will respond as soon as possible. We apologize for this inconvenience."

Yes, I checked to see if the information was entered correctly-and it was

I would imagine that if you complete and submit their contact form, a representative will respond as soon as possible.

All websites have issues from time to time, either that or a specific issue with it recognizing your cert

I would imagine that if you complete and submit their contact form, a representative will respond as soon as possible.

All websites have issues from time to time, either that or a specific issue with it recognizing your cert

I don't appreciate the patronization

I've redeemed skykits without problems for a long time--atleast until integration. The answers above are obvious -- the intention of the post were to see if others had problems redeeming their skykits

he's just being direct.

he's just being direct.

By that standard, we wouldn't have any talk about any website bugs on here

All websites have issues from time to time

Proof?

It's been broken since at least July 26th. I submitted an email to the contact us link the same day and I haven't had a response yet.

Working now for me

ttps://secure.unitedmileageplus.com/CPRi.jsp

By that standard, we wouldn't have any talk about any website bugs on here

I think that was intended as a joke on the poster's nick!

I posted this July 29 under the long thread about the certificates and nobody commented.

I have an issue on a flight from the 28th (no sky kit - FA just told us to take it to the company - She should have registered the flight but didn't). Can anyone advise me of the best way to contact UA about this issue? No response from using customer feedback. Should I call or what? I'm so frustrated.

I posted this July 29 under the long thread about the certificates and nobody commented.

I have an issue on a flight from the 28th (no sky kit - FA just told us to take it to the company - She should have registered the flight but didn't). Can anyone advise me of the best way to contact UA about this issue? No response from using customer feedback. Should I call or what? I'm so frustrated.

Just write to cust care.

Just write to cust care.

Good luck with that.

Two 1K's were downgraded from paid F on a 767 to bulkhead economy on a 757, IAH-SFO, July 25(due to yet another mechanical w/smaller plane substituted).No apology, no skykit, and a lot of argument to get on a flight that wasn't 5 hours later(also in economy). We both filled out the customer care form, sent letters to 1K voice, etc. No response. Maybe something will come in by the time we complete the AA challenge.

Just write to cust care.
Would have been good info, IMO, on or about 28 February of 2012. Now, not so much. :(

Dave

The site worked fine for me earlier today. I did wait 24 hours after the flight that was the reason for my going to the site, had landed. I entered my info exactly as it appeared on my boarding pass.

I have tried on 3 different browsers and gotten the same message each time. I tried to call UA customer support but I was told there was nobody I could talk to. There has been no response to my email issue. I actually have 4 issues right now with UA -- 2 mileage tickets that were supposed to be redeposited back before the change over and still haven't, $50 disappearing from my travel bank, and now a huge mechanical delay (scheduled maintenance) in Chicago causing me to miss an event at my final destination. And the sad part on that one is that the plane still went out with broken unsellable seats and spotty IFE. UA should be embarrassed.

Another sad thing is I still have $800 in bump vouchers to use. I'm not really happy at AA either, but the customer service at UA is really lacking post merger. I was very happy with the old UA. Now I'm still looking for the airline that will make me happy.

Good luck with that.

I've written in twice & had both letters answered by phone call within 48 hours. Try CCing Corp Cust Care.

I've written in twice & had both letters answered by phone call within 48 hours. Try CCing Corp Cust Care.

Unfortunately, I've had the exact opposite experience. I don't get responses from "Customer Care". Ironically, once I wrote them about "Appreciation" not working.

I have gotten consistent, and relatively speedy response from MP. Now, I just communicate with them on customer care issues.

To each, his/her own.

Customer service lacking post merger is an understatement. Non-existent is more like it... unless you get an old UA CS agent on the phone. THEN you will get everything plus the kitchen sink as a gratitude for sticking around through this whole debacle of a merger.

I can also report that I have not been able to get the UA Appreciation website to work. When I tried last week (as well as earlier in July) I got the same message as the OP. I figured I was blackballed by UA from seeking compensation :cool:

Glad to hear its not limited to me but would love to submit my code for compensation.

Flight UA 901, Frankfurt to San Francisco was more than two hours late leaving/arriving on November 6. FA directed passengers to united.com/compensation for an award from United for the trouble. Problem is, this website does not exist. I am aware of united.com/appreciation when things have gone wrong, so I checked that site. Nothing. So I submitted a note, next day.

Have not heard a thing since then. The appreciation link states I should have a document with a serial number as a record for the compensation offer. We did not receive a document like this.

Ideas? Thoughts? Experiences? What might be happening here?

same thing happened to me in August-still waiting to be compensated for no IFE.

Flight UA 901, Frankfurt to San Francisco was more than two hours late leaving/arriving on November 6. FA directed passengers to united.com/compensation for an award from United for the trouble. Problem is, this website does not exist. I am aware of united.com/appreciation when things have gone wrong, so I checked that site. Nothing. So I submitted a note, next day.

Have not heard a thing since then. The appreciation link states I should have a document with a serial number as a record for the compensation offer. We did not receive a document like this.

Ideas? Thoughts? Experiences? What might be happening here?

I don't remember the website, but I have gotten a compensation certificate from an FA once in the past, and I had to have the certificate number to redeem for compensation.

The "numbers" were on the skykit card
http://www.flyertalk.com/forum/united-mileageplus-consolidated/1374107-united-appreciation-site-not-working-properly.html

http://www.flyertalk.com/forum/united-mileageplus-consolidated/1408631-do-ua-still-hand-out-apology-comment-card.html

http://www.flyertalk.com/forum/united-mileage-plus-pre-merger/773080-please-accept-our-apology-online-replacement-skykit-thread-merged.html

Try united.com/feedback

The "numbers" were on the skykit card
http://www.flyertalk.com/forum/united-mileageplus-consolidated/1374107-united-appreciation-site-not-working-properly.html

http://www.flyertalk.com/forum/united-mileageplus-consolidated/1408631-do-ua-still-hand-out-apology-comment-card.html

http://www.flyertalk.com/forum/united-mileage-plus-pre-merger/773080-please-accept-our-apology-online-replacement-skykit-thread-merged.html

I didn't get a card.

I've been on travel at least two times this year where there were problems (video, late arrival) and did not receive a card and instead was directed to the appreciation website. It worked fine both times.

Flight UA 901, Frankfurt to San Francisco was more than two hours late leaving/arriving on November 6... I submitted a note, next day... Have not heard a thing since then.

It's been ten days. My communications with UA this year have taken two to three months to get a response.

Try united.com/feedback

Trying this. Thanks.

If the problem was logged properly, I don't think you need to plug a number in, and it should do its thing. If not, you might need to email customer care.