India-based Airlines - Jet airways cheated me !!

Had a paid tkt 11 aug 2012 bom - dxb on 9w542.

Jet bumped me of the flight without any reason onto the next flight. Am I entitle to compensiation / refund ?

Had a paid tkt 11 aug 2012 bom - dxb on 9w542.

Jet bumped me of the flight without any reason onto the next flight. Am I entitle to compensiation / refund ?

do you want to travel or just want a refund?

The issue is I had a meeting scheduled in dxb . If I take other flights it costs me way more , they are not willing to put me back on the original flight , refund or compensiate.
Whats worse is I tried to access the new itinery on their website & it doesn't show up.
THough it does show up on checkmytrip.com

Jet airways is retareded. this might just be my first & last international flight with them.
Should have taken air india , wouldn't have had these hassles.

Had a paid tkt 11 aug 2012 bom - dxb on 9w542.

Jet bumped me of the flight without any reason onto the next flight. Am I entitle to compensiation / refund ?
Had it not been for the date of your ticket, I would have thought you were denied boarding. I had even responded to your post as if it were.
Cheated? How did Jet Airways chat you?

There was no explanation, such as cancellation, or change of equipment? It's not like some gremlin is after you, who gets into jet's reservation system to change your itinerary!
What compensation are you seeking? You haven't even begun your trip.
You may entitled to a refund if the delay exceeds the threshold set by regulations.
With claims of cheating and compensation, it sounds more like an opportunity for extortion or buyer's remorse than anything else.

a little harsh there now dont you think?

Jet is liable to offer some sort of compensation, either in the form of an upgrade or voucher to be used in future for this involuntary bumping off.

Jets systems are a mess and these kind of sitautions such as OP are being the norm.

You could approach a consumer court.

The issue is I had a meeting scheduled in dxb . If I take other flights it costs me way more , they are not willing to put me back on the original flight , refund or compensiate.
Whats worse is I tried to access the new itinery on their website & it doesn't show up.
THough it does show up on checkmytrip.com

Jet airways is retareded. this might just be my first & last international flight with them.
Should have taken air india , wouldn't have had these hassles.

The delay is 2 hours and 45 minutes. It's not insignificant, but not inordinate either.
When was your meeting scheduled?
Your original flight was due to arrive at 11:00 a.m. while the next flight arrives at 1:45 p.m. Can you reschedule your meeting?
You do know things happen. Right?
I would not have planned a meeting so soon after arrival. I build sufficient cushion into my plans, so that even if I missed the flight and was put on the next available flight, I would not miss my meeting.
No airline, east of all Air India, can guarantee that you shall not be delayed. There is no case for compensation because you can't seek compensation for something that hasn't happened.

I would like to know what caused the change. Did Goyal's mistress decide to get on that flight and off all the people, they picked you to offload?
Was it an equipment change?

I would like to know what caused the change. Did Goyal's mistress decide to get on that flight and off all the people, they picked you to offload?
Was it an equipment change?

Yeah, I would like to know the reason as well. It's not common to get booted like that unless there is schedule change. Even with equipment change it is not common. And if it's a schedule change (if the new times are different by more than 1 hr), usually airlines offer to refund/reschedule you for free.

a little harsh there now dont you think?

Jet is liable to offer some sort of compensation, either in the form of an upgrade or voucher to be used in future for this involuntary bumping off.

Jets systems are a mess and these kind of sitautions such as OP are being the norm.

You could approach a consumer court.
You are right. Maybe it's harsh, but it's consistent with the language used by the OP. Was the claim of cheating a reasonable one?
No compensation is due now.
It's too early to speak of compensation.
There are rules for delays. I am not sure what those rules are in India. Rules can vary drastically. For example, you are not entitled to any compensation for weather delays, in he U.S. even if you are delayed for days, but you are in EU. In EU compensation for delay is based on the the extent of delay.
What you, as a passenger, think you deserve is simply entitlement. Upgrade to business class for a known delay is an example. I am shocked at what people expect here. No wonder all you hear is complaints.
Even if an airline is not required to do anything, it may give something as a gesture of goodwill. Something like $25-100 coupon for your next flight, 5000-20000 miles depending on the delay and the fare paid.
In the U.S., a change made in your itinerary will cause delay, you are not entitled to compensation. depending on the rules, you may seek a refund.
Instead of making unrealistic demands, the OP should find out what the rules are. If there are no rules, you are at the mercy of the airline.

People are responsible for their choices. Setting up a meeting within a couple of hours of arrival is a bad choice. This is the response you will get on other forums. It's silly how people jump at the airlines throat at the slightest irregularity. Things happen.

if such mess ups are the norm, and that it would not have happened at AI, why do people keep complaining about AI? It seems to me that the only explanation is that people are reactionary and/or have no idea what's reasonable. @:-)
Their opinion on a given day depoends on whther they got an upgrade or their demand (maybe for an upgrade) was immediately complied.

Yeah, I would like to know the reason as well. It's not common to get booted like that unless there is schedule change. Even with equipment change it is not common. And if it's a schedule change (if the new times are different by more than 1 hr), usually airlines offer to refund/reschedule you for free.

It depends on the types of equipment involved. If the new equipment has fewer seats than the originally scheduled equipment, it might be necessary to rebook some on a later flight.

Should have taken air india , wouldn't have had these hassles.

its nice to live in a dream world....:p

The delay is 2 hours and 45 minutes. It's not insignificant, but not inordinate either.
When was your meeting scheduled?
Your original flight was due to arrive at 11:00 a.m. while the next flight arrives at 1:45 p.m. Can you reschedule your meeting?
You do know things happen. Right?
I would not have planned a meeting so soon after arrival. I build sufficient cushion into my plans, so that even if I missed the flight and was put on the next available flight, I would not miss my meeting.
No airline, east of all Air India, can guarantee that you shall not be delayed. There is no case for compensation because you can't seek compensation for something that hasn't happened.

I would like to know what caused the change. Did Goyal's mistress decide to get on that flight and off all the people, they picked you to offload?
Was it an equipment change?


The flight now arrives 17:10 .

I dont want an upgrade for 3 hr flight. But I buy the tkt & after 2 days they bump be off & don't want to refund it just ticks me off.

I dont really have a sense of entitlement here , just wanted to know my rights as I dont reside in India . In EU I know my rights.

The flight now arrives 17:10 .
That's a considerable delay. You said the next flight. Evidenlty they didn;t put you on the next flight, but a later flight. Jet should offer you a refund. No compensation is due though.
I dont want an upgrade for 3 hr flight. But I buy the tkt & after 2 days they bump be off & don't want to refund it just ticks me off.
I would be too. If they cannot get you to your destination within a reasonable time of the originally scheduled time, they should refund you the fare collected. No consequential damages.

Someone else suggested that they should offer you an upgrade, which shows how out of whack some people are.

Whenever, a flight is cancelled, rescheduled or you are rebooked onto another flight, you are always given the option to choose which flight you want to move on to, and if not acceptable a refund. All this without spending a penny from your own pocket. At least thats the way it used to happen 2-3 years back. I haven't dealt with such a situation recently.

As for compensation , the delay has to exceed 4 hours I believe and then you are entitled for a part refund of your ticket, but that is when the flight you are travelling in is delayed. Don't know whether you can apply the rule to this situation.

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Whenever, a flight is cancelled, rescheduled or you are rebooked onto another flight, you are always given the option to choose which flight you want to move on to, and if not acceptable a refund. All this without spending a penny from your own pocket. At least thats the way it used to happen 2-3 years back. I haven't dealt with such a situation recently.

As for compensation , the delay has to exceed 4 hours I believe and then you are entitled for a part refund of your ticket, but that is when the flight you are travelling in is delayed. Don't know whether you can apply the rule to this situation.

If you don't travel on the delayed flight, any claim for delay would be silly. If it were not so, I can go around the world making claims agianst corporartions that have been held accountable for accidents. So what if I was not there. I could have been hurt had I been there.
Strictly speaking, you can only sue for actual damages, but in a case of serious negligence, a corporation will compensate even if there was no actual damage. My son paid over $700 to replace all four tires on my son's car. By the time my son got home, he could hear and feel vibrations. I jacked the car up, and discovered lug nuts had not been tightened on three of the four wheels. I called the place to complain as it was a serious lapse with potentially fatal consequences. I did not ask for any compensation. The manager asked us to come to the store. Ehen he met us, he appologised, gave us half our money back, paid for a camera we were going to buy from that store that day and sent thr car to a Mazda dealer to make sure the car was safe to drive, at his cost.

I dont really have a sense of entitlement here , just wanted to know my rights as I dont reside in India . In EU I know my rights.

The rules (if they haven't changed in the last 3 weeks) should give you a full refund or a no charge change to another jet airways flight (if there is availability)

I had a similar situation occur last month. I was ticketed (cheapest available fare) on a 6:30 pm and a week or so later was informed the 6:30 was canceled and they had automatically rebooked me on the 4:30pm. This didn't work for my schedule. Called jet and they immediately offered to put me on any other jet flight on that route or cancel the ticket. I opted to cancel (still waiting for refund on credit card though.....)

I fully support diamantaire: Had a similar experience with 9W while flying BLR-BOM-BRU.

BLR-BOM was cancelled and was rerouted BLR-DEL-LHR-BRU at the last moment. They appeared as if they were bestowing a big favour for providing this alternative passage!

Airlines of India are in complete shambles. Financial problems combined with high operating costs & recession. It is just a matter of time when 9W will pack up from BRU and leave for somewhere else. No wonder they are terminating their BRU-EWR service.

It is usual for Indian carriers while they operate abroad, to follow stiff colonial attitude, blame someone (or you) with no concept of respect to the law of country where they are stationed.

National carrier AI is a total loss, with no definate flying schedule, while no one really knows how long will KF/IT survive.

Just visit some Indian airport and you will be amazed to find so much excess staff loitering around the airport trying to keep themselves busy...helping you in the wash rooms by pulling out toilet paper and even may polish your shoes.....disgusting!

I fully support diamantaire: Had a similar experience with 9W while flying BLR-BOM-BRU.

BLR-BOM was cancelled and was rerouted BLR-DEL-LHR-BRU at the last moment. They appeared as if they were bestowing a big favour for providing this alternative passage!

Airlines of India are in complete shambles. Financial problems combined with high operating costs & recession. It is just a matter of time when 9W will pack up from BRU and leave for somewhere else. No wonder they are terminating their BRU-EWR service.

It is usual for Indian carriers while they operate abroad, to follow stiff colonial attitude, blame someone (or you) with no concept of respect to the law of country where they are stationed.

National carrier AI is a total loss, with no definate flying schedule, while no one really knows how long will KF/IT survive.

Just visit some Indian airport and you will be amazed to find so much excess staff loitering around the airport trying to keep themselves busy...helping you in the wash rooms by pulling out toilet paper and even may polish your shoes.....disgusting!

extremely harsh and somewhat biased opinion based more on hearsay than on fact.

some time back 9W actually routed me IXC-DEL-BOM, with an upgrade on DEL-BOM to J, when their IXC-BOM direct flight was cancelled for operational reasons: and i was on the lowest fare class in Y. Things have changed now with that airline, but it is difficult times now financially speaking.

as for Air India not operating to schedule: well i have taken 37 domestic/regional flights since Nov-2011 on Air India and NOT ONE was delayed let alone cancelled.

Lets base our arguments on fact rather than throw around orientalist comments.

extremely harsh and somewhat biased opinion based more on hearsay than on fact.

some time back 9W actually routed me IXC-DEL-BOM, with an upgrade on DEL-BOM to J, when their IXC-BOM direct flight was cancelled for operational reasons: and i was on the lowest fare class in Y. Things have changed now with that airline, but it is difficult times now financially speaking.

as for Air India not operating to schedule: well i have taken 37 domestic/regional flights since Nov-2011 on Air India and NOT ONE was delayed let alone cancelled.

Lets base our arguments on fact rather than throw around orientalist comments.

What so harsh in expresing the truth? Indian ways of doing business are much more different as when compared here in Europe, which we find unusual or lack clear transparancy. Period.

I fully support diamantaire: Had a similar experience with 9W while flying BLR-BOM-BRU.

BLR-BOM was cancelled and was rerouted BLR-DEL-LHR-BRU at the last moment. They appeared as if they were bestowing a big favour for providing this alternative passage!

Airlines of India are in complete shambles. Financial problems combined with high operating costs & recession. It is just a matter of time when 9W will pack up from BRU and leave for somewhere else. No wonder they are terminating their BRU-EWR service.

It is usual for Indian carriers while they operate abroad, to follow stiff colonial attitude, blame someone (or you) with no concept of respect to the law of country where they are stationed.

National carrier AI is a total loss, with no definate flying schedule, while no one really knows how long will KF/IT survive.

Just visit some Indian airport and you will be amazed to find so much excess staff loitering around the airport trying to keep themselves busy...helping you in the wash rooms by pulling out toilet paper and even may polish your shoes.....disgusting!


I'll respond to your 3 points I've put in bold:
a) LAN cancelled Chile-Madrid and as a result Madrid-Frankfurt was delayed. LAN put me on Iberia too with a grudge, and showed me similar behaviour. Looks like reroutings are a part of life and you have to live with them.

b) the BRU-JFK service is going, BRU-EWR is on. Will they pack their bags from BRU is anyone's guess, considering its been their hub since 2007 and may play a role in their star alliance aspirations

c) I'd like to hear the facts on which you base this opinion

d) its definite, not definate

e) and I've encountered similar staff pulling tissues for you at other airports around the world. clean your shoes, well, sorry, they are not shoeshiners.

What so harsh in expresing the truth? Indian ways of doing business are much more different as when compared here in Europe, which we find unusual or lack clear transparancy. Period.

again getting rather judgemental, almost bordering on racist. Maybe that wasnt your intention but it certainly looks that way.

Dig deeper and you will find dozens of cases where european carriers have been less than transparent towards Indian passengers who are connecting through their hubs in FRA or CDG.

Remember how Indian passengers were treated in CDG when flights were affected due to a terminal collapsing? Would u call that "Transparent"?

again getting rather judgemental, almost bordering on racist. Maybe that wasnt your intention but it certainly looks that way.

Dig deeper and you will find dozens of cases where european carriers have been less than transparent towards Indian passengers who are connecting through their hubs in FRA or CDG.

Remember how Indian passengers were treated in CDG when flights were affected due to a terminal collapsing? Would u call that "Transparent"?

i agree completely....my experience with air france at lhr recently is a perfect example of this....i'm on my ipad at the moment so won't be ale to search for the thread right now but lh757 i can assure you this, your statements are not expressing the truth, just your opinions which as ashishp said, are very judgemental....

Two points I agree with.

1. Yes, the ground operations of all the deai airlines leave a lot to be desired. A combination of their own vision of what they want to do and the woefully inadequate infrastructure they have to deal with.
2. Overstaffing and abysmal productivity afflict almost all businesses in India, with few exceptions. I'lll throw in inadequate training and the absence of a focus on user friendliness and things can get very frustrating very fast indeed.

That said, the rest of the rant looks to be just that : a rant. Cancellations, re-routing, lost baggage, delays, staff attitude, and every other complication happen everywhere. Everywhere.

I do not agree though that Indian passengers are singled out to be treated worse than others as a matter of routine anywhere. Nine out of ten times, I feel the mistreatment (if indeed there was any) has to do with behaviour rather than ethnicity. Doesn't make it right, but the reasons are different.