Miles & More (Lufthansa, Austrian, Swiss, and other partners) - What is "slightly longer"

I've been waiting for over a week to hear from M&M over an emailed inquiry. I received the automated reply with a comment to the effect that it might take them "slightly longer" than usual to get back to me for some technical reason, but I rarely, if ever, deal with M&M customer service.

So how long is slightly longer?

I've been waiting for over a week to hear from M&M over an emailed inquiry. I received the automated reply with a comment to the effect that it might take them "slightly longer" than usual to get back to me for some technical reason, but I rarely, if ever, deal with M&M customer service.

So how long is slightly longer?

Unless you have status with them it could take weeks :(

I'm FTL and I had to wait pretty much exactly 2 months before hearing from them on a simple question re renewal of my status.

So from there... good luck :-(

I'm SEN and been waiting 3 weeks for a response to a relatively straightforward query.

I'm a SEN and last time it took about 2 months before someone contacted me. By that time I had long since asked for and received chargeback through my credit card...

The lady that called me was very nice and professional, but just about 4-6 weeks too late.

HTB.

Unless you have status with them it could take weeks :(

I'm a SEN and didn't receive any answer from my last email sent more than 5 weeks

...I thought I'd add my own answer.

I sent in my question on July 24 and got an answer on September 10. Thank God the delay was only "slightly longer" or I might have had to wait until next year.

To add insult, the answer quotes me a program rule that was effective September 1st for a question sent in in July...

I'm a SEN and last time it took about 2 months before someone contacted me. By that time I had long since asked for and received chargeback through my credit card...
Yes ... for charging disputes that is my experience too.

For complaints with the request for an answer, the answering time is on a geological time scale ... and for disputes or annihilated luggage, I normally get a turn around time of a month.