Hyatt Gold Passport - Global Fall Promotion - Imagine the Possibilities - bonus points - 9/1/12-11/30/12

Dear FlyerTalkers,

We’re excited to announce the latest Hyatt Gold Passport global bonus point promotion, Imagine the Possibilities.

You can earn 5,000 Hyatt Gold Passport bonus points after your first five eligible nights and 10,000 more for every five nights after that. Earn up to 65,000 bonus points redeemable for free nights with no blackout dates, room upgrades and more. Simply register by October 31 and stay at any Hyatt hotel worldwide from September 1 through November 30.

The more nights you stay, the more bonus points you earn!

Stay Earn Total Bonus Points Earned
5 Nights + 5,000 bonus points = 5,000
10 Nights + 10,000 bonus points = 15,000
15 Nights + 10,000 bonus points = 25,000
20 Nights + 10,000 bonus points = 35,000
25 Nights + 10,000 bonus points = 45,000
30 Nights + 10,000 bonus points = 55,000
35 Nights + 10,000 bonus points = 65,000

Plus, if you’re a Hyatt Credit Card member, you’ll earn 20% more bonus points – an additional 1,000 after your first five nights and 2,000 additional for every five nights after that.

For more information, please look for upcoming details on hyatt.com.

To register, please visit Hyatt.com or call 1-800-228-3360 on August 15. Registration ends October 31.

We look forward to welcoming you soon at any one of nearly 500 hotels around the world.

Safe travels,

Jeff Zidell

Registration Link is now up - http://hyatt.com/gp/en/offers/possibilities-promo.jsp?icamp=hy_possibilities_hpma_en

Weak.

Thanks for the heads up. Pretty weak overall but not so bad for me with my current schedule for Sep and Oct. Better than nothing anyway!

Jeff,

what about your non-US customers without the possibility to sign up for a credit card?

The customers who are paying significantly more for staying at a Hyatt, the customers who do not have cheap Hyatt Place hotels that charge $ 50 a night to earn status..., the ones that do not get free suite nights for signing up for a credit card, in other words your best customers???

Plus, if you’re a Hyatt Credit Card member, you’ll earn 20% more bonus points – an additional 1,000 after your first five nights and 2,000 additional for every five nights after that.



So, do the stays have to be "paid" with the Hyatt CC or do I just need to have one? I have one but all my business expenses are charged to our corporate CC.
Thanks

anorexic......

Pretty weak. Stay 5 nights and get 1 night in the lowest end hotels? Carlson's SOGO promo blew this out of the water.

I have a LOT of nights coming up, but of those scheduled, only 8 will be under this promo so I'll end up getting 5k points. I guess it's better than nothing :/

Thanks for the heads up.

Great. Points bonanza, potentially!

78K max if you have the CC. I like this much better than the pathetic ones from this summer. I am in :D

btw - the spring promo is close or identical to this one and you do not need to use the Hyatt CC to get the extras.

I do need 13 stays for Diamond requalify... so I will be aiming for 15 nights. Plus I have the Hyatt credit card now. Have 3 nights already booked for the Star MegaDO. It's better than summer miles promo

You have got to be joking... :confused: Seriously this is weak:td::td::td:
You stay 35 nights in 3 months you earn 65,000 points and receive a bonus of 13,000 if you have the card... (that's only 3.5 free nights at a cat 5 hotel)!!!

I'm Diamond for 2013, I see no need to make reservations at Hyatt for this BLAH of a promo!


Great. Points bonanza, potentially!

Quite weak, but at least there is something... Quite the same promo as in spring however.
And once again, the CC bonus is quite insulting for non-US members...

Please wake me when Hyatt comes up with a promo worth returning to the chain for.

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Anyone have a link to register?

For more information, please look for upcoming details on hyatt.com.

To register today, please visit Hyatt.com or call 1-800-228-3360 on August 15. Registration ends October 31.

I'm assuming that registration opens on 8/15 or thereabouts.

Jeff,

what about your non-US customers without the possibility to sign up for a credit card?

The customers who are paying significantly more for staying at a Hyatt, the customers who do not have cheap Hyatt Place hotels that charge $ 50 a night to earn status..., the ones that do not get free suite nights for signing up for a credit card, in other words your best customers???

Agree 100%.

I guess Hyatt has other purposes; i.e. to boost Hyatt Credit Card popularity in USA. However, it is definitely an incorrect treatment to arguably Hyatt's best customers.

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For more information, please look for upcoming details on hyatt.com.

To register today, please visit Hyatt.com or call 1-800-228-3360 on August 15. Registration ends October 31.

I'm assuming that registration opens on 8/15 or thereabouts.

To me it reads quite clearly.. to register today visit the website or call on the 15th.

If they wish to program a G1 bonus for the stays I already had planned in the next few months, that's lovely. Will this entice me to make additional reservations? Highly doubtful.

As far as I can see, the last couple promotional efforts have simply been the return of the G bonus - or in the case of this last one, the A bonus - in a more general and system-wide form as opposed to property-by-property. Nice for what it is, but to my mind simply an easier-to-program return of something we had grown used to and whose removal engendered numerous complaints. To Hyatt's credit, these are potentially more lucrative than the G and A bonuses of before.

How about a 10% off promo code...

It seems like Hyatt is trying to get to where some European hotel programs already went: essentially reaching the program outcome of "stay 10 nights get one night free" just about anywhere in the chain. That too it works for those who can get in on the Hyatt credit card action and have a bunch of cheap Hyatt hotel stays during the promo period.

Not impressed by this promotion, even as a weak promotion is better than no promotion.

I think the original post was unclear in that I went to hyatt.com and couldn't see how to register now. Was anyone able to register? Or do we have to wait until August 15?

Boy some people just need to complain about EVERYTHING. . .Hyatt doesn't have a promo and people complain, they do have a promo and people complain. . .:rolleyes:

Please wake me when Hyatt comes up with a promo worth returning to the chain for.


+1

Boy some people just need to complain about EVERYTHING. . .Hyatt doesn't have a promo and people complain, they do have a promo and people complain. . .:rolleyes:

So, if Hyatt came with a promo like "5% bonus points after 20 stays", people shouldn't complain because there is a promo ?

This promo is nice and I look forward to earning 3 free nights. Lets not complain as its better than nothing.

So, if Hyatt came with a promo like "5% bonus points after 20 stays", people shouldn't complain because there is a promo ?
If my math doesn't fail me, that's still a better deal than nothing extra at all. I'm sure there was a time when such a promotion would have been greeted with a much greater level of enthusiasm.

The problem with incentive promotions is that they create an escalation of expectations that are unsustainable, and must eventually be dialed back.

Hopefully, you'll get another Great Recession very soon that will result in more desperation deals that will meet your satisfaction.

That said...the Hyatt Free Night promotion was a lot more useful to me than this one will be.

I'm going to do 11-12 nights to requalify for Diamond, this promo isn't going to get me to go to 15. But then again I have tended to average 1.3-1.4 nights per revenue stay over a number of years and chains, so this promo isn't really aimed at me.

Boy some people just need to complain about EVERYTHING. . .Hyatt doesn't have a promo and people complain, they do have a promo and people complain. . .:rolleyes:

And then posts like yours, complaining about the people who are complaining... :)

Well we basically sign up for these programmes because of their core perks right? So anything on top of those are to be taken as a bonus. :rolleyes:

Let Diamond lapse, used to stay 25-35 times a year. Not any more. Their promos suck. Enjoying Marriott now. :D

So, if Hyatt came with a promo like "5% bonus points after 20 stays", people shouldn't complain because there is a promo ?

Well quite frankly, I could very well complain since I have just finished my 120th night with Hyatt for this year and have not received any promos this year. So yes, a 5% bonus points or any other promo would be welcomed.

Would FFN be greatly welcomed? Of course. But I don't get why people complain when there IS a promo. It is something at least.

I have 18 nights booked already so 20 will be a no-brainer. I should be able to hit 25 for 45k bonus points. This is far better than what I reaped with SPG's lousy offering.

Would I love a ffn, sure, but 45k points is two free nights in Paris. Could be worse.

Jeff,

what about your non-US customers without the possibility to sign up for a credit card?

The customers who are paying significantly more for staying at a Hyatt, the customers who do not have cheap Hyatt Place hotels that charge $ 50 a night to earn status..., the ones that do not get free suite nights for signing up for a credit card, in other words your best customers???

Agree 100%.

I guess Hyatt has other purposes; i.e. to boost Hyatt Credit Card popularity in USA. However, it is definitely an incorrect treatment to arguably Hyatt's best customers.

I also completely agree. I really like most hyatts i stayed at, but this promo is again a clear sign that Hyatt seems to want US based customers with low revenue more than others...

Hopefully this changes soon, if not Hilton and starwood will have much more of my business. One more "insult" and I will change a lot of my stays.

If my math doesn't fail me, that's still a better deal than nothing extra at all. I'm sure there was a time when such a promotion would have been greeted with a much greater level of enthusiasm.

The problem with incentive promotions is that they create an escalation of expectations that are unsustainable, and must eventually be dialed back.

Hopefully, you'll get another Great Recession very soon that will result in more desperation deals that will meet your satisfaction.

Looking at the past twenty years, Hyatt's best promo days were primarily during the years when the economic indicators were a lot stronger than they are now.

I also completely agree. I really like most hyatts i stayed at, but this promo is again a clear sign that Hyatt seems to want US based customers with low revenue more than others...

Hopefully this changes soon, if not Hilton and starwood will have much more of my business. One more "insult" and I will change a lot of my stays.

Jeff,

what about your non-US customers without the possibility to sign up for a credit card?

The customers who are paying significantly more for staying at a Hyatt, the customers who do not have cheap Hyatt Place hotels that charge $ 50 a night to earn status..., the ones that do not get free suite nights for signing up for a credit card, in other words your best customers???

+1 Another sign that Hyatt has forgotten international customers. Good luck to fill your expansion in Amsterdam and in France just with your US customers. With awards, we know that the hotel revenue is down and therefore service/food will be down as well. And in Europe, we want consistent food in our plate, not words à la Chicago.

To register today, please visit Hyatt.com or call 1-800-228-3360 on August 15. Registration ends October 31.Has anyone been able to "register today"? I am unable to find a way to do so.

Has anyone been able to "register today"? I am unable to find a way to do so.

No link posted here and no mention at Hyatt.com. Someone wake me up when this hearing impaired non-phone using customer can sign up.

BTW, I like this promo. I use points to swap for WN points to keep my Companion Pass going.

grr...I have 7 nights in late August. I wonder why they exclude this slow period ?

Jeff,

what about your non-US customers without the possibility to sign up for a credit card?

The customers who are paying significantly more for staying at a Hyatt, the customers who do not have cheap Hyatt Place hotels that charge $ 50 a night to earn status..., the ones that do not get free suite nights for signing up for a credit card, in other words your best customers???

Can we just get someone to write a small script to go through every thread and whine about non-US customers not being able to get a credit card? Its like on every one of the forums... same complaining.

Boy some people just need to complain about EVERYTHING. . .Hyatt doesn't have a promo and people complain, they do have a promo and people complain. . .:rolleyes:

Couldnt agree more. Why on earth cant hyatt give away a week stay in paris for one night in Kansas City? Woe is me, I cant understand it.

[QUOTE=austin_modern;19052777] "Can we just get someone to write a small script to go through every thread and whine about non-US customers not being able to get a credit card? Its like on every one of the forums... same complaining."

I think all those outstanding credit card points create inflationary pressure to raise the cost of free nights in Hyatt Gold Passport. Category 6 hotels came within a year of the Hyatt Visa card.

All non-U.S. members of Hyatt Gold Passport are impacted by the rising cost of hotel reward nights without the opportunity for earning additional bonus points with credit card spend.

Can we just get someone to write a small script to go through every thread and whine about non-US customers not being able to get a credit card? Its like on every one of the forums... same complaining.



Huh?

What about yourself?

Fortunately or unfortunately, depending on one's point of view, the rest of the world does not believe in paying 20%+ interest rates on deferred credit card payments..., hence no credit card and no 20% interest for 20% more points for us. ;)

Huh?

What about yourself?

Fortunately or unfortunately, depending on one's point of view, the rest of the world does not believe in paying 20%+ interest rates on deferred credit card payments..., hence no credit card and no 20% interest for 20% more points for us. ;)

I dont have any issues with the Hyatt Card (of which I have one) being US only - I understand the legal issues surrounding cards and their ability to be obtained by everyone internationally. I also dont care if hyatt (or other companies) want to participate in usury by charging 1000% interest, because I dont hold balances and am never subjected to that.

*shrug*

Its just annoying that whenever there is a US promotion on any program (airlines, car rentals, and/or hotels) that someone has to whine "why doesnt ____ love me" cause they arent offering it worldwide.

Quite weak, but at least there is something... Quite the same promo as in spring however.
And once again, the CC bonus is quite insulting for non-US members...

European customers have started not going to those places with high level of award redemption such as London and PH Paris. Because of loss revenue services are going down (restaurant being closed earlier, less stock in the kitchen, less staff with the sub-contractor for house keeping, lower quality of wines, etc.) Enough nonsense, we want value for our 730 euros per night when we stay at the PH Vendôme. It reminds me so much of Pan Am, planes full of free tickets...except here, the free tickets are only for US residents who applied/renewed the Visa Card - it indeed insulting.

European customers have started not going to those places with high level of award redemption such as London and PH Paris. Because of loss revenue services are going down (restaurant being closed earlier, less stock in the kitchen, less staff with the sub-contractor for house keeping, lower quality of wines, etc.) Enough nonsense, we want value for our 730 euros per night when we stay at the PH Vendôme. It reminds me so much of Pan Am, planes full of free tickets...except here, the free tickets are only for US residents who applied/renewed the Visa Card - it indeed insulting.

Are you so certain that the deterioration in service you cite is because of award redemptions? I have only my own observations to go on, but both the Churchill and PHV seem to me to have a healthy number of paying customers--if they're closing the restaurants early, perhaps it's because those customers are dining elsewhere, there's additional earnings pressure on them now that Hyatt is a public company, etc. I don't think the service at the Churchill was ever that great (Club staff aside), and the wines they serve in the Club have never been particularly good; the food offerings, on the other hand, have been genuinely enhanced. As for the PHV, I have had occasional serious service issues over the years, but haven't noticed any increase in them, but then I've spent less time there in the last couple of years. (I don't spend sufficient time at the Andaz, where I experienced abysmal service in its first two years, to comment.)
I don't have the CC, by the way, though I have the luxury of making that decision, and I appreciate how the lack of it can rankle (just as I have been annoyed by BA shareholder discount, Tesco deals, and the like that are not available to US residents).
To return to the subject of this thread, I think it's a fairly lame promotion. I have a sufficient number of stays booked that I'll probably benefit from it to the extent of something less than a free night at the PHV, and I'll move a December booking to an earlier date so I hit one of the thresholds and requalify for Diamond at the same time.

Are you so certain that the deterioration in service you cite is because of award redemptions? I have only my own observations to go on, but both the Churchill and PHV seem to me to have a healthy number of paying customers--if they're closing the restaurants early, perhaps it's because those customers are dining elsewhere, there's additional earnings pressure on them now that Hyatt is a public company, etc. I don't think the service at the Churchill was ever that great (Club staff aside), and the wines they serve in the Club have never been particularly good; the food offerings, on the other hand, have been genuinely enhanced. As for the PHV, I have had occasional serious service issues over the years, but haven't noticed any increase in them, but then I've spent less time there in the last couple of years. (I don't spend sufficient time at the Andaz, where I experienced abysmal service in its first two years, to comment.)

There must be an existing thread already here that discusses this...

"Non-US based Hyatt customers and elites are not feeling the promo and credit card love." Or something like that.

Which has nothing to do with this lame promotion... I think I will stay zero nights in a Hyatt over the next 120 days, a decision which is in part driven by this 'promotion'.

This type of bantering always occurs whenever a promo is announced early and right off the bat folks just swear they are moving all their stays w/o knowing what other brands are offering. So what are other promos for the Fall? Anyone?

I for one welcomes this until another brand can top it.

Let Diamond lapse, used to stay 25-35 times a year. Not any more. Their promos suck. Enjoying Marriott now. :D

If you are enjoying Marriott now, it must be due to the stays and not their promo's...which are not better than this one.:confused:

If you are enjoying Marriott now, it must be due to the stays and not their promo's...which are not better than this one.:confused:

Well this summer I got a free night for 2 stays at Marriott (tier 1-4), while I got zip for my stays at Hyatt.

It seems that Hyatt hates this Japan-based Diamond member.
since the the whole business of Hyatt becoming a credit card company instead of one the values its hotel guests I have had zero Hyatt stays, I've never gone below 30 in any given year before.

too lame

edit:
I've used points for some stays, but haven't booked any revenue stays.
No plan to either

Well this summer I got a free night for 2 stays at Marriott (tier 1-4), while I got zip for my stays at Hyatt.

This summer I got $500 in Southwest credit plus diamond amenities for my Hyatt stays. For me, better than two $79 stays at a dumpy airport Marriott.

This summer I got $500 in Southwest credit plus diamond amenities for my Hyatt stays. For me, better than two $79 stays at a dumpy airport Marriott.

That works if you have short stays, at low priced properties. Mine were longer stays, at high priced properties.

So I couldn't take advantage of the 4-5 times bonus miles, since points I earn at HGP would be worth more than the maximum number of miles I could earn per stay.

Are you so certain that the deterioration in service you cite is because of award redemptions? I have only my own observations to go on, but both the Churchill and PHV seem to me to have a healthy number of paying customers--if they're closing the restaurants early, perhaps it's because those customers are dining elsewhere, there's additional earnings pressure on them now that Hyatt is a public company, etc. I don't think the service at the Churchill was ever that great (Club staff aside), and the wines they serve in the Club have never been particularly good; the food offerings, on the other hand, have been genuinely enhanced. As for the PHV, I have had occasional serious service issues over the years, but haven't noticed any increase in them, but then I've spent less time there in the last couple of years. (I don't spend sufficient time at the Andaz, where I experienced abysmal service in its first two years, to comment.)
I don't have the CC, by the way, though I have the luxury of making that decision, and I appreciate how the lack of it can rankle (just as I have been annoyed by BA shareholder discount, Tesco deals, and the like that are not available to US residents).
To return to the subject of this thread, I think it's a fairly lame promotion. I have a sufficient number of stays booked that I'll probably benefit from it to the extent of something less than a free night at the PHV, and I'll move a December booking to an earlier date so I hit one of the thresholds and requalify for Diamond at the same time.
Park Hyatt Vendôme was equipped with the best TV: Bang & Olufsen, in all the rooms. Now they have cheap Samsung, anyone can buy at local media market in France for a third of the price of the room. However, they kept B&O in all the suites.

Dear FlyerTalkers,

We’re excited to announce the latest Hyatt Gold Passport global bonus point promotion, Imagine the Possibilities.

You can earn 5,000 Hyatt Gold Passport bonus points after your first five eligible nights and 10,000 more for every five nights after that. Earn up to 65,000 bonus points redeemable for free nights with no blackout dates, room upgrades and more. Simply register by October 31 and stay at any Hyatt hotel worldwide from September 1 through November 30.

The more nights you stay, the more bonus points you earn!

Stay Earn Total Bonus Points Earned
5 Nights + 5,000 bonus points = 5,000
10 Nights + 10,000 bonus points = 15,000
15 Nights + 10,000 bonus points = 25,000
20 Nights + 10,000 bonus points = 35,000
25 Nights + 10,000 bonus points = 45,000
30 Nights + 10,000 bonus points = 55,000
35 Nights + 10,000 bonus points = 65,000

Plus, if you’re a Hyatt Credit Card member, you’ll earn 20% more bonus points – an additional 1,000 after your first five nights and 2,000 additional for every five nights after that.

For more information, please look for upcoming details on hyatt.com.

To register, please visit Hyatt.com or call 1-800-228-3360 on August 15. Registration ends October 31.

We look forward to welcoming you soon at any one of nearly 500 hotels around the world.

Safe travels,

Jeff Zidell

Woo hoo... look at me run back to HYATT

NOT

This summer I got $500 in Southwest credit plus diamond amenities for my Hyatt stays. For me, better than two $79 stays at a dumpy airport Marriott.

Hyatt had a 'Diamond Amenities' summer promo?

I must have missed that one...

Better than nothing, better than the summer promo, higher earning cap than the spring promo.

Looks like Hyatt will get 35 nights back from Hilton, and I will get another week in Kauai next summer.

I disagree, this is not better than the spring promo. On the spring promo you earned more bonus points per night, even tho it was capped at 44,000... but you only needed to stay 16 nights during that period.

For those who are easily swayed by a free muffin or a bag of popcorn this is a great deal. This is a weak promo, not good enough for me to change my travel plans to stay exclusively at Hyatt, like I have done in the past.

On a bright note I'll won't feel like I'm missing out staying at non-Hyatt's this fall. I'll choose hotels by quality of the product/service not by a promo.


http://loyaltylobby.com/2012/01/26/hyatt-announced-their-spring-2012-promo-earn-up-to-44000-bonus-points/

Better than nothing, better than the summer promo, higher earning cap than the spring promo.

Looks like Hyatt will get 35 nights back from Hilton, and I will get another week in Kauai next summer.

Better than nothing, better than the summer promo


There was a summer promo? It was obviously so pathetic that I must have missed that one :rolleyes:

There was a summer promo? It was obviously so pathetic that I must have missed that one :rolleyes:

Actually, both Marriott and SPG had solid promos.

Triple SPG points are not bad at all, although inferior to the promos from 2009-2011 and 3 free nights ( limited to Cat.4 ) for 6 stays at a Marriott is not too bad either.

This is a weak promo, not good enough for me to change my travel plans to stay exclusively at Hyatt, like I have done in the past.

And I'm pretty sure that's not their goal nor expectation.

Hyatt must be pretty comfortable with their booking stream heading into the fall. So they throw out a promo that will help pick up a small number of nights at relatively low cost. Nights that will enhance revenue that they're already pretty confident about.

I suspect most folks who frequent Hyatt (the 'normal' frequent guests who don't obsess about these things like we do here) will pay a little more attention than usual about the number of nights they direct to Hyatt vs. other options during this period and move a night or two or three over, just to reach the next 5 night promo threshold.

That's what I will do. I already have 8 nights booked at Hyatt during that period. I would expect at least 4 or 5 more to naturally come up between now and then. Let's say it's 5 more, which would put me at 13. Assuming nothing better is on offer at Starwood, and the hotel options are relatively equal or inconsequential to me for a particular stay, I will try to shift 2 stays from Starwood to Hyatt in order to hit the 15 threshold -- but this promo certainly won't motivate me to do more.

I'm pretty confident that's all HGP expects.

So what are other promos for the Fall? Anyone?


http://www.flyertalk.com/forum/marriott-rewards/1372539-register-today-fall-megabonus-promotion.html

Does anyone know whether nights will count toward this promo if I check in before the promo starts but stay past 9/1?

I definitely preferred the previous promo. This will not sway my stays, other than the three nights for diamond renewal hoping for FFN

Along with others, or course I would prefer something more lucrative and this will not incent additional stays. I've already hit diamond, so the current offer will just reinforce staying elsewhere to achieve status in another program

European customers have started not going to those places with high level of award redemption such as London and PH Paris. Because of loss revenue services are going down (restaurant being closed earlier, less stock in the kitchen, less staff with the sub-contractor for house keeping, lower quality of wines, etc.) Enough nonsense, we want value for our 730 euros per night when we stay at the PH Vendôme. It reminds me so much of Pan Am, planes full of free tickets...except here, the free tickets are only for US residents who applied/renewed the Visa Card - it indeed insulting.

You poor thing. You are being forced to drink mediocre wines and to hobnob with the Americans with their 2 free credit card nights. It must be hell for you. I feel your pain.

-David

Well this summer I got a free night for 2 stays at Marriott (tier 1-4), while I got zip for my stays at Hyatt.

Yeah, I bet those cat 1 - 4 Marriotts had all the good wines that PH Vendome used to stock. Ducatibiker should clearly be looking to stay at $69 a night Fairfield Inns and $89 a night Courtyards, home of the good boxed wines.

Kidding aside, yes, it is true, Marriott's fall promo is customized, but a lot of people are getting a free cat 1 - 4 night for every 2 stays.

-David

If Hyatt introduced a FFN promo like that, where it is limited to certain tiers of properties and limited amounts of nights like 2, that would create a LOT of ill will I believe. I certainly would be more angered by that than not offering one at all. If FFN is brought back, it needs to be the way it was for the 9 years in a row they ran it...any property, any tier redemption, no limit on nights (or at least something minimum of 5+ (i know they did something like that once or twice)).

Yeah, I bet those cat 1 - 4 Marriotts had all the good wines that PH Vendome used to stock. Ducatibiker should clearly be looking to stay at $69 a night Fairfield Inns and $89 a night Courtyards, home of the good boxed wines.

Kidding aside, yes, it is true, Marriott's fall promo is customized, but a lot of people are getting a free cat 1 - 4 night for every 2 stays.

-David

Well 2 free nights at the JW Marriott in Beijing can't be too bad.

Which, is fine from my perspective.

Not so bad for me. I was going to stay anyway. Looking forward to the new Hyatt House in Falls Church which opens 1 Oct. I will be working in the area, so that fits my plans. I will finish re-qual with SPG early in Sep anyway. I will alternate with Marriott since they will most likely run their fall promo around the same time. I have a 2016 HH Diamond card, so I am not too worried about them and will probably use some point stays to requal anyway. So by the end of the year I should be Plat or Diam in all four, plus IHG. Why, why not? Next year I can pick and choose with status everywhere.

Jeff,

what about your non-US customers without the possibility to sign up for a credit card?

The customers who are paying significantly more for staying at a Hyatt, the customers who do not have cheap Hyatt Place hotels that charge $ 50 a night to earn status..., the ones that do not get free suite nights for signing up for a credit card, in other words your best customers???

+1

Where is the link to sign up? I cannot locate this any place on Hyatt.com

Where is the link to sign up? I cannot locate this any place on Hyatt.com

Per the OP's info in Post #1: "To register, please visit Hyatt.com or call 1-800-228-3360 on August 15. Registration ends October 31."

Per the OP's info in Post #1: "To register, please visit Hyatt.com or call 1-800-228-3360 on August 15. Registration ends October 31."For the record, the original was worded incorrectly. It was originally written to say that you could go online and sign up as of the date it was posted. Thanks to Hyatt for correcting this and we now know to sign up on or after 8/15.

Marriott is giving me 3 free Cat 4 nights for 6 stays. While most of those stays are would-be Hilton stays (dropping to Silver after a decade of either Diamond or Gold), Hyatt will probably suffer as well. And I have no status with Marriott, although after this I'll be Silver, which doesn't really accomplish much besides 15% more base points.

We were spoiled by FFNs of previous years & the recent Radisson promos, which could have been authored by Santa Claus & our Fairy Godmothers! Come on, what other business allows customers to spend $200 & get $800 worth of free goods??!!
This promo is a return to realism. The party's over!

Well 2 free nights at the JW Marriott in Beijing can't be too bad.

Which, is fine from my perspective.

Yes, it's a very nice hotel .. I've stayed there.

If you can use it at properties like that before the certs expire, sure. There's a few international JWs that are cat 4.

I've used mine at some Marriott branded hotel at SEATAC, and also once at the REN LAX. Neither hotel is a property I would use on a paid stay.

Yes, I get your point, some free nights are better than no free nights. And for some people that might dictate which promo they go for. I would not be very happy with a cat 1 - 3 free night promo at Hyatt though.

-David

This promo is a return to realism. The party's over!Then why is Marriott giving me 3 Cat 4 nights for 6 stays? Granted, Cat 4 nights are not the Park Hyatt, but they're easily worth $100/night if you use them on weeknights in urban locations instead of bidding NYOP on Priceline.

Yes, it's a very nice hotel .. I've stayed there.

If you can use it at properties like that before the certs expire, sure. There's a few international JWs that are cat 4.

I've used mine at some Marriott branded hotel at SEATAC, and also once at the REN LAX. Neither hotel is a property I would use on a paid stay.

Yes, I get your point, some free nights are better than no free nights. And for some people that might dictate which promo they go for. I would not be very happy with a cat 1 - 3 free night promo at Hyatt though.

-David

I am still loyal to Hyatt. It was the foot print issue that forced me to have some of my stays at Marriott this summer, and I got the bonus out of it! However, that said, Hyatt's push for the Hyatt Card, by bundling their promo to their Card has me frustrated.

To make matters worse, I don't appreciate how I don't have the option of amenities when staying at Hyatt's regionally.

In all fairness, I would take Cat 1-3 free night from Hyatt after 2 stays if they gave it out because there are several worthwhile properties in my mind:

Hyatt Regency Tokyo
Grand Hyatt Fukuoka
Grand Hyatt Jakarta
Grand Hyatt Bali
Grand Hyatt Taipei
Park Hyatt Ningbo
Grand Hyatt Melbourne
Grand Hyatt Sao Paulo
Park Hyatt Mendoza


I will probably end the year with about 80 nights with Hyatt (chum change to some of you). But, I can't roll over 30 nights like MR

Please wake me when Hyatt comes up with a promo worth returning to the chain for.

I'll take that wake-up call as well. If they need to find me, I'll be in a bed at a Club Carlson property.

Pretty weak. Stay 5 nights and get 1 night in the lowest end hotels? Carlson's SOGO promo blew this out of the water.

I think it's still better than SPG's current promo. And don't even mention Club Carlson. I got all the free night bonuses, but too many of their properties are dismal and their program/benefits are a joke, not nearly in the same league as Hyatt GP or SPG. They have a long way to go to compete in the big leagues, it's no wonder they have to give points away to lure customers. I have only banked the bonus points for a back-up at some rare properties they might be useful.

Well quite frankly, I could very well complain since I have just finished my 120th night with Hyatt for this year and have not received any promos this year. So yes, a 5% bonus points or any other promo would be welcomed.


120 Hyatt nights and you did not signed up for a promo - now who's fault is that :confused:

Marriott Fall promo - some folks been getting:

Earn 35,000 points after 20 paid nights + 15,000 points after 25 paid nights—up to 50,000 bonus points

Now that is pretty weak! 50K is just 1 night at some big city properties.

I am waiting for spg's fall promo if any. After the Choosey early announcement misstep on these boards, I doubt they will announce anything anytime soon.

Yes, it's a very nice hotel .. I've stayed there.

If you can use it at properties like that before the certs expire, sure. There's a few international JWs that are cat 4.

I've used mine at some Marriott branded hotel at SEATAC, and also once at the REN LAX. Neither hotel is a property I would use on a paid stay.

Yes, I get your point, some free nights are better than no free nights. And for some people that might dictate which promo they go for. I would not be very happy with a cat 1 - 3 free night promo at Hyatt though.

-David

At least you seem to understand that your first comment was somehow ridiculous..., SEATAC area can be pretty pricy. The Ren Lax is probably a Top 3 property in the area, which is somehow infamous for old and run down chain hotels from all competitors...

2 stays resulting in a Cat.3 free night would probably be appreciated by quite some GPP members...

At least you seem to understand that your first comment was somehow ridiculous...

I still have no idea what you are talking about or why. Are you still taking my first reply out of context?

SEATAC area can be pretty pricy. The Ren Lax is probably a Top 3 property in the area, which is somehow infamous for old and run down chain hotels from all competitors...


Those certs did save me some money, but neither property is one I would ever pay to stay in, both were available relatively cheap. I may have even used the cat 1 - 5 cert from the credit card for one of those stays. Can't remember.

Top 3? According to whom? Everybody in the SPG forum seems to be in love with the Sheraton LAX now. The Renn was just "ok" to me, nothing more than that. The Westin LAX is much nicer than the Renn was (at least the room I got at the Renn), larger rooms, heavenly beds, etc, but most people complain about the Westin. Go figure.

-David

In all fairness, I would take Cat 1-3 free night from Hyatt after 2 stays if they gave it out because there are several worthwhile properties in my mind:

Hyatt Regency Tokyo
Grand Hyatt Fukuoka
Grand Hyatt Jakarta
Grand Hyatt Bali
Grand Hyatt Taipei
Park Hyatt Ningbo
Grand Hyatt Melbourne
Grand Hyatt Sao Paulo
Park Hyatt Mendoza



Cat 1 - 3 was pretty generous, and looking at the list there are some decent cat 3s in the US sprinkled in the list. Cat 1 - 2, for the most part with a couple of exceptions, gets you Hyatt Place, Hyatt House only level in the US. that's what I was going for. Don't know how fair the comparison is to Marriott's cat 1 - 4 though.

I'm sure there's a lot of people that would like that promo.

I can understand your frustration with the credit card links in the promos.

-David

Allright people!!! - Last night I deleted a few posts that were primarily members bickering - I see that has continued later on last night and this morning. STOP IT!!! Discuss the promotion (pro or con) not each other.

peteropny - co-mod - Hyatt

Cat 1 - 3 was pretty generous, and looking at the list there are some decent cat 3s in the US sprinkled in the list. Cat 1 - 2, for the most part with a couple of exceptions, gets you Hyatt Place, Hyatt House only level in the US. that's what I was going for. Don't know how fair the comparison is to Marriott's cat 1 - 4 though.

I'm sure there's a lot of people that would like that promo.

I can understand your frustration with the credit card links in the promos.

-David

For me personally, I won't redeem any Cat 1-3 hotel in the US, because the price, hard product, and soft product of the Hyatt in Asia Pacific make it more worthwhile in my experience.

As my stays in US Hyatts are usually a month, I often get/negotiate a long stay rate, which reduces the rack rate often to be more affordable.

Jeff,

a friendly reminder at the beginning of the work week...

What about your non US customers?

There must be something in the books for us as well, right?

What do I have to do in order to get the 66000 points? ( the equivalent of two free nights at a Park Hyatt ) or to be eligible for the additional 20%


Thanks a lot in advance !

Does anyone know whether nights will count toward this promo if I check in before the promo starts but stay past 9/1?

I have the same question. Have a stay starting on 8/31 for 3 nights and it is a get the third night free rate. Will I receive any credit towards this promo from that stay?

I have the same question. Have a stay starting on 8/31 for 3 nights and it is a get the third night free rate. Will I receive any credit towards this promo from that stay?
My guess is you'll probably only get credit for the night of September 1. The night of August 31 is not an eligible night since it's out of the promotion period and the night of September 2 is a free night, which (technically) is not eligible for stay/night credit.

My guess is you'll probably only get credit for the night of September 1. The night of August 31 is not an eligible night since it's out of the promotion period and the night of September 2 is a free night, which (technically) is not eligible for stay/night credit.

I agree, if you can try to move your free night to the first night.

Another Boooo from me. What a weak promo! Is Hyatt trying to drive its loyal customers away with this? Bring back FFN~!!

Is Hyatt trying to drive its loyal customers away with this?

Your statement is a pure contradiction because Loyalty means you stay with the chain good and/or bad.

I think Hyatt is discovering who are their loyal customers are based on the weak promos. Whether they will further reward these loyal customer, remains to be seen.

PS: It is common knowledge, FFN won't be back for a while.

Your statement is a pure contradiction because Loyalty means you stay with the chain good and/or bad.

I think Hyatt is discovering who are their loyal customers are based on the weak promos. Whether they will further reward these loyal customer, remains to be seen.

PS: It is common knowledge, FFN won't be back for a while.

I completely agree with you about discovering the true loyal customers. I choose Hyatt (with SPG as my backup) because overall they have much nicer properties than Marriott/Club Carlson/Hilton/etc. Also because the number of dollars I spend on stays translates to significantly more free nights at high end properties than any other chain (Marriott is close with my platinum bonus but not quite as good of a return as Hyatt w/diamond still). Looking at what I have booked for fall along with the fact that I have the Hyatt card I'm perfectly happy getting 78,000 points for nights I will anyways be spending at their hotels. I'll be getting an approx $2,500 bonus (78000 bonus/22000 cat 6 per night = 3.5 nights x average $750/night for cat 6 hotel revenue stay).

I should also note that both SPG's and Marriott's promos for this season are far weaker than Hyatt's when you compare the dollar value that you get out of the points awarded.

Your statement is a pure contradiction because Loyalty means you stay with the chain good and/or bad.

I think Hyatt is discovering who are their loyal customers are based on the weak promos. Whether they will further reward these loyal customer, remains to be seen.

PS: It is common knowledge, FFN won't be back for a while.

Who knows what is common knowledge or not when it comes to Hyatt promo plans.

If Hyatt has "loyal customers" that are so "loyal" as not to need to be further rewarded to get their business, then why reward them further? If anything, such "loyalty" would invite further tweaking to reward the customers less to see how little needs to be provided to optimize the revenue and profitability of the segment.

If loyalty means staying with the chain good and/or bad, it sounds as if the customers are prisoners in chains. However, this doesn't apply to Hyatt customers in the main, whether in the US or outside, whether with the Hyatt credit card or not. There are alternatives even if the overall marketplace isn't as competitive in the promotion arena as may have been the case previously.

Who knows what is common knowledge or not when it comes to Hyatt promo plans.

It has been posted several times that FFN aren't returning for a while, by the person in charge of gold passport I believe. So that much is common knowledge.

If Hyatt has "loyal customers" that are so "loyal" as not to need to be further rewarded to get their business, then why reward them further? If anything, such "loyalty" would invite further tweaking to reward the customers less to see how little needs to be provided to optimize the revenue and profitability of the segment.

That is exactly what they are doing.

If loyalty means staying with the chain good and/or bad, it sounds as if the customers are prisoners in chains. However, this doesn't apply to Hyatt customers in the main, whether in the US or outside, whether with the Hyatt credit card or not. There are alternatives even if the overall marketplace isn't as competitive in the promotion arena as may have been the case previously.

I have stayed approximately 40 nights this year at Hyatts with no promos points earned. That was my free choice. I could have benefited more if I moved my business to other chains that ran promos that better suited my travel pattern, but I didn't. I am not a prisoner. I had freedom to choose to stay loyal.

Plus I have never earned 1 FFN, because I got into the game later than most that post here, I can't have a Hyatt credit card, and 90% of the time I don't earn any diamond amenity points because I don't stay in US based hyatt hotels.

So I have less reason to stay loyal.

It has been posted several times that FFN aren't returning for a while, by the person in charge of gold passport I believe. So that much is common knowledge.



Huh?

Several times? Not returning for a while? Common knowledge?

I do not think that it was posted like that at all.

The only comment from Jeff Zidell in that regard was that FFN needs a break.

Unfortunately Jeff is also taking very long breaks in between his posts these days and tries to play silly games with FT users... ( Stick with us, we are in it together, let's make GPP the best scheme on the planet, if not the Galaxy )

So your definition of this particular comment is highly subjective and therefore far far away from 'common knowledge'

Huh?

Several times? Not returning for a while? Common knowledge?

I do not think that it was posted like that at all.

The only comment from Jeff Zidell in that regard was that FFN needs a break.

Unfortunately Jeff is also taking very long breaks in between his posts these days and tries to play silly games with FT users... ( Stick with us, we are in it together, let's make GPP the best scheme on the planet, if not the Galaxy )

So your definition of this particular comment is highly subjective and therefore far far away from 'common knowledge'

I, too, am aware of only that one comment (which I think was along the lines of "we decided that FFN needed a break," without indicating how long tha break was going to be), so if there are other sources for DHalltheway's knowledge that can be shared, I would find that helpful.

I think the concept of loyalty to a hotel chain, airline, etc. is perhaps overvalued, if not misplaced by some--we are talking about a BUSINESS run by strangers, not one's family or friends and it's not a moral issue. I'd suspect that nowadays Hyatt is more focused on its bottom line, return to shareholders and growth than anything else, but
I don't have any real knowledge, common or otherwise, for that. I can say that, though I've been a Diamond for about 10 years now, I don't think Hyatt has demonstrated any loyalty to me, at least since going public, but my views are probably colored by a very unsatisfactory experience a couple of years ago.

I, too, am aware of only that one comment (which I think was along the lines of "we decided that FFN needed a break," without indicating how long tha break was going to be), so if there are other sources for DHalltheway's knowledge that can be shared, I would find that helpful.

I think the concept of loyalty to a hotel chain, airline, etc. is perhaps overvalued, if not misplaced by some--we are talking about a BUSINESS run by strangers, not one's family or friends and it's not a moral issue. I'd suspect that nowadays Hyatt is more focused on its bottom line, return to shareholders and growth than anything else, but
I don't have any real knowledge, common or otherwise, for that. I can say that, though I've been a Diamond for about 10 years now, I don't think Hyatt has demonstrated any loyalty to me, at least since going public, but my views are probably colored by a very unsatisfactory experience a couple of years ago.

You summarized it almost perfectly.

Once credit cards become part the loyalty scheme, the focus shifts away from the former core business to the financial business. We have seen that in the car industry and airline industry as well, the hotel industry is no exception, Hyatt joined the party late, but seems to play the same game.

The logical consequence can be seen right now, truly loyal airline passengers and hotel guests do not earn as many points/miles anymore whereas credit card users become the new top elites, more or less regardless of their loyalty with the former core business of the company.

Giving out two nights in a suite at any property worldwide has been a clear sign already...

I think this promotion is very mediocre... but then again, it's better than nothing. I need 20 more nights to requal for my Diamond anyway. I think I'm gonna 35 it due to this promotion though.

Good post... reading through the threads and not just Hyatt you come to the conclusion some travelers are imprisoned by one chain... which is fine. I personally would hate to be chained to one brand...boring.

Also keep in mind Gold passport is a hotel loyalty program, Hyatt has to earn your loyalty, if the perks go down hill... what is wrong with looking elsewhere... Believe me Hyatt like all other hotels is more concerned about the guest that brings in the big $$$... they could care less how loyal you are if you don't spent the $$$.


Who knows what is common knowledge or not when it comes to Hyatt promo plans.

If Hyatt has "loyal customers" that are so "loyal" as not to need to be further rewarded to get their business, then why reward them further? If anything, such "loyalty" would invite further tweaking to reward the customers less to see how little needs to be provided to optimize the revenue and profitability of the segment.

If loyalty means staying with the chain good and/or bad, it sounds as if the customers are prisoners in chains. However, this doesn't apply to Hyatt customers in the main, whether in the US or outside, whether with the Hyatt credit card or not. There are alternatives even if the overall marketplace isn't as competitive in the promotion arena as may have been the case previously.

The credit card was the worst thing that ever happened to Hyatt.

Dear FlyerTalkers,

We’re excited to announce the latest Hyatt Gold Passport global bonus point promotion, Imagine the Possibilities.

You can earn 5,000 Hyatt Gold Passport bonus points after your first five eligible nights and 10,000 more for every five nights after that. Earn up to 65,000 bonus points redeemable for free nights with no blackout dates, room upgrades and more. Simply register by October 31 and stay at any Hyatt hotel worldwide from September 1 through November 30.

The more nights you stay, the more bonus points you earn!

Stay Earn Total Bonus Points Earned
5 Nights + 5,000 bonus points = 5,000
10 Nights + 10,000 bonus points = 15,000
15 Nights + 10,000 bonus points = 25,000
20 Nights + 10,000 bonus points = 35,000
25 Nights + 10,000 bonus points = 45,000
30 Nights + 10,000 bonus points = 55,000
35 Nights + 10,000 bonus points = 65,000

Plus, if you’re a Hyatt Credit Card member, you’ll earn 20% more bonus points – an additional 1,000 after your first five nights and 2,000 additional for every five nights after that.

For more information, please look for upcoming details on hyatt.com.

To register, please visit Hyatt.com or call 1-800-228-3360 on August 15. Registration ends October 31.

We look forward to welcoming you soon at any one of nearly 500 hotels around the world.

Safe travels,

Jeff Zidell


weak

The credit card was the worst thing that ever happened to Hyatt.

All of the other hotel chains have them. It was a matter of time.

The credit card was the worst thing that ever happened to Hyatt.
The credit card promotion convinced me to get a Diamond Trial to maximize the experience of my two nights...and the Diamond experience during those two nights convinced me to make 12 nights of mattress runs to keep that status until 2014.

So, at least in this one instance, Hyatt's current policies worked out very well for their business.

Sorry it hasn't worked out so well for you.

The credit card promotion convinced me to get a Diamond Trial to maximize the experience of my two nights...and the Diamond experience during those two nights convinced me to make 12 nights of mattress runs to keep that status until 2014.

So, at least in this one instance, Hyatt's current policies worked out very well for their business.

Sorry it hasn't worked out so well for you.^ It's all been good from my point of view. Would I like to see more? Who wouldn't, but Hyatt has fulfilled every commitment they've made to me. I decide where to sleep based on the best options at the time. Sometimes it's Hyatt and sometimes it's not. Hyatt will continue to be among my top choices. I'm betting they'll stay competitive in the field and will continue to earn my business when all factors are considered.

Your statement is a pure contradiction because Loyalty means you stay with the chain good and/or bad.

I think Hyatt is discovering who are their loyal customers are based on the weak promos. Whether they will further reward these loyal customer, remains to be seen.

PS: It is common knowledge, FFN won't be back for a while.

Loyalty to a friend means you stick with them through the good and the bad. A hotel chain is not a friend; it is a business. And it makes no sense to stick with a business when better returns can be had elsewhere.

The credit card was the worst thing that ever happened to Hyatt.

I quite agree - it is not offered to non U.S. residents and shows clearly that Hyatt is not a global chain. Any hotel owner considering having his property managed by Hyatt should think twice: occupancy with Credit Card awards is not building clientele in the long run.and does not generate much revenue either.

I quite agree - it is not offered to non U.S. residents and shows clearly that Hyatt is not a global chain. Any hotel owner considering having his property managed by Hyatt should think twice: occupancy with Credit Card awards is not building clientele in the long run.and does not generate much revenue either.

Most (if not all) of the major global hotel chains have or have had a credit card product, and none of these chains have a credit card-issuer affiliation in more than a handful of markets (if even more than one national market).

Hyatt and Chase must be finding it worthwhile to have the credit card product in the US as they haven't even talked about backing out of the product.

Most (if not all) of the major global hotel chains have or have had a credit card product, and none of these chains have a credit card-issuer affiliation in more than a handful of markets (if even more than one national market).

Hyatt and Chase must be finding it worthwhile to have the credit card product in the US as they haven't even talked about backing out of the product.

As pointed out before, a credit card affiliation can be profitable or highly profitable. All efforts copying an American approach in continental Europe have goon sour so far, so airlines and banks stick to a regular approach without huge balances being accumulated at perverse interest rates, therefore making the venture profitable, but not more and only if you are able to sign up enough customers

And exactly this is the crux.

Hyatt customers in Europe have money and do not need a credit card to finance a life style beyond their means

Taking Germany as Hyatt's most important continental European into consideration, we are probably talking about 3,4,5 k customers. I guess that 90% of Hyatt Diamond card holders in Germany also have a LH CC and another high percentage has an Amex as well.

Two nights at a suite would be nice as a sign-up bonus, but I do not see too many people using the card afterwards, if they do not offer at least 5 GPP points per Euro... :D

Not a problem not to offer a CC, if it does not make sense business-wise, but fooling the best 'core business customers' since years now is an insult.

The very selective participation of Jeff Zidell made it even worse and serves now as an example for poor customer interaction on the Web.

Just five years ago, Hyatt was known for outstanding customer service and a very open, transparent and reliable communication, in 2012 users compare Hyatt with a ( albeit good ) burger chain...

:o:o:o

The credit card was the worst thing that ever happened to Hyatt.

I disagree - I think its great. Ive taken a number of trips off the back of the credit card and the points earned with it. 2 Free nights in Chicago and 1 in SF for 75 bucks? Cant beat that.

The warning bells were rung even before the market bell rang on Hyatt's IPO day or the job listing was put up indicating launch decision of the credit card product.

And the writing was on the wall when Jeff of Hyatt loyalty program management fame asserted that Jeff of Delta loyalty program management infamy was a friend of his.

Hyatt GP of today is no longer to be the store of value that it used to be, promotions or not. So, sooner than later, use these points rather than hoarding them.

I disagree - I think its great. Ive taken a number of trips off the back of the credit card and the points earned with it. 2 Free nights in Chicago and 1 in SF for 75 bucks? Cant beat that.

You actually put spend on the Hyatt credit card? The Sapphire card trumps the Hyatt card for spend in nearly every category. (Except Hyatt specific spend.)

I almost feel sorry for you given the number of miles / points you have missed!

What do you mean use the points sooner rather than later??? I can't not "imagine the possibilities" of Gold Passport getting worse that it has:confused:


The warning bells were rung even before the market bell rang on Hyatt's IPO day or the job listing was put up indicating launch decision of the credit card product.

And the writing was on the wall when Jeff of Hyatt loyalty program management fame asserted that Jeff of Delta loyalty program management infamy was a friend of his.

Hyatt GP of today is no longer to be the store of value that it used to be, promotions or not. So, sooner than later, use these points rather than hoarding them.

What do you mean use the points sooner rather than later??? I can't not "imagine the possibilities" of Gold Passport getting worse that it has:confused:

A devaluation of the points doesn't require imagination. And a devaluation there will be in at least two ways, timing of such being anything but common knowledge.

A devaluation of the points doesn't require imagination. And a devaluation there will be in at least two ways, timing of such being anything but common knowledge.

I can't imagine them doing a devaluation without also doing a nice promotion in tandem that at least temporarily offsets it, that I believe would effectively give us several months with which to use up the points.

You actually put spend on the Hyatt credit card? The Sapphire card trumps the Hyatt card for spend in nearly every category. (Except Hyatt specific spend.)

I almost feel sorry for you given the number of miles / points you have missed!

Which is why I only put hyatt spend on the hyatt card (3.5x). I also have the sapphire (2x) as well, which I use for other things non-hyatt.

Not everyone is as naive as you might assume.

Which is why I only put hyatt spend on the hyatt card (3.5x). I also have the sapphire (2x) as well, which I use for other things non-hyatt.

Not everyone is as naive as you might assume.

So presumably you must agree that this card is pretty weak, given that you only use it for purchases from the namesake.

So presumably you must agree that this card is pretty weak, given that you only use it for purchases from the namesake.
Why does a card with a specialized purpose have to be considered "weak"? Surely you have more than two credit cards, and use what's best for each specific purpose that you make?

There's no better way to pay for a Hyatt hotel room than with the Hyatt Credit Card, so in that context, it is strong, not weak.

Why does a card with a specialized purpose have to be considered "weak"? Surely you have more than two credit cards, and use what's best for each specific purpose that you make?

There's no better way to pay for a Hyatt hotel room than with the Hyatt Credit Card, so in that context, it is strong, not weak.

Sapphire is a great card for all travel and dining.

SPG is good all-around -- it's pretty decent for anything, not just staying at SPG properties (except international).

Hyatt is good for.... paying for Hyatts. Nothing else. For me, that equals weak.

I'm surprised at the defense of Hyatt's promotion in this thread. I read the other day about a guy who called himself a Hyatt HOMER. Seems like a good description to me, LOL.

Sapphire is a great card for all travel and dining.

SPG is good all-around -- it's pretty decent for anything, not just staying at SPG properties (except international).

Hyatt is good for.... paying for Hyatts. Nothing else. For me, that equals weak.
If you already have one credit card with good all-around benefits, then unless you're consistently maxing out your credit limit, why would you need another?

I already had one of those cards, so any additional cards I get should be tailored to maximize specific benefits. Which, for me, the Hyatt card does.

I'm surprised at the defense of Hyatt's promotion in this thread. I read the other day about a guy who called himself a Hyatt HOMER. Seems like a good description to me, LOL.
I'm just saying the card works for me, and that Hyatt has gotten additional business because of it. If that makes me a homer, so be it.

I can't imagine them doing a devaluation without also doing a nice promotion in tandem that at least temporarily offsets it, that I believe would effectively give us several months with which to use up the points.

There is no offset of the points devaluation to come. Marketing smoke and mirrors using a "nice promotion" to mollify critics of the permanent devaluation has been suggested in an earlier post of mine.

While I still trust Hyatt to do more of the right thing by customers than Hilton or Delta, the direction of the program is a concern for good reason.

I love the Hyatt cc. Earning me free nights for using it... Some of you guys should try it too. Great card with great benefits.

Sapphire is a great card for all travel and dining.

SPG is good all-around -- it's pretty decent for anything, not just staying at SPG properties (except international).

Hyatt is good for.... paying for Hyatts. Nothing else. For me, that equals weak.

I'm surprised at the defense of Hyatt's promotion in this thread. I read the other day about a guy who called himself a Hyatt HOMER. Seems like a good description to me, LOL.

I dont consider a card that's currently getting 3.5 points/$ as being "weak" for people who travel staying at hyatts. Thats almost 2x the points as any other card, including the sapphire premiere.

Is it useful for other spend? No not really, which is why most dont use it for other spend who are into the accumulation of miles.

I have many credit cards that I use to accrue different points - Hyatt is just one of them.

Clearly the Chase Hyatt card is very important to Gold Passport if they are prepared to give you 20% more points through this promo for just having the card without even wanting you to pay with it. Strangely most people arguing here that it is not a good card probably have it too: in the end it does not cost you anything if you travel once a year where category 1-5 hotel is located.

Disappointingly, I am closing this thread. A few posters seem unable to keep their comments to the promo or sponsoring company, but are continually straying in to comments about other posters.

Peter has already threatened sanctions, and closing the thread for a few hours to allow everyone to cool down is the step before we do that.

Markie - Co-Mod, Hyatt

We're reopening this thread - since it's the current "major" promotion that Hyatt is running - there is really no way around having a thread discussing it.

However, in the last few days, in this and other threads, there have been a few members who are engaged in commentary on other members. STOP IT!! We don't want to do it, but we will start issuing official sanctions for this. Discuss the promotion - good AND bad but not each other - every member is entitled to their opinion and commenting on each other isn't going to change that opinion - presenting your side of the argument on the promotion (not on the other member) may.

Thanks - and hopefully we won't have to issue sanctions.

peteropny - co-mod - Hyatt

Thanks for re-opening this thread. Hyatt did start this thread and they've been responsible and responsive in their participation here on FT. I thank Hyatt for that and would like to see their participation encouraged.

Thanks for re-opening this thread. Hyatt did start this thread and they've been responsible and responsive in their participation here on FT. I thank Hyatt for that and would like to see their participation encouraged.

There are still a lot of unanswered questions in this thread, so I would not call Hyatt GPP responsible and responsive... :td::td::td:

Thank God the moderator temporarily suspended this thread. I got really tired of all the CC discussion.

Anyway - looking forward to signing up for the promo as nothing from *wood yet.

There are still a lot of unanswered questions in this thread, so I would not call Hyatt GPP responsible and responsive... :td::td::td:

Perhaps you might consider generating a list of these to allow Hyatt to focus and we can ask if they are prepared to answer them? That would assist the community as a whole I think.

If we are responsible for collating the information for Hyatt in the topic that Hyatt themselves opened for feedback, doesn't that just reinforce FD1971's point?

If we are responsible for collating the information for Hyatt in the topic that Hyatt themselves opened for feedback, doesn't that just reinforce FD1971's point?

just re-read this thread if you have any doubts.

-David

I guess that I am unusual here in that I first choose my hotels based on convenience to my business activities and quality, with price a tertiary consideration. Loyalty programs/bonuses only matter to me as a tie breaker.

I become a Diamond not because I tried to get it, but because Hyatt properties worked best for my business requirements. I am Hilton Diamond for the same reason.

As such, this program is just an extra bonus for me and will earn me a couple of free nights at top properties for stays that I had already booked. It has the effect of increasing my satisfaction with Hyatt, but wouldn't drive me to change a booking away from another property that was more convenient just to earn the points.

Greetings All,

I do hear everyone here and I empathize with those that expect more from Hyatt. There was a time when I wouldn’t be sticking with Hyatt today if the clock were to roll back about 5 years.
I was a price sensitive customer. Today I am a price/ value customer which essentially means I am willing to pay for whatever I see as the experience is worth up to a point so I am somewhat for today less price sensitive. I wasn’t in a financial position 5 years ago to do that. I depended on Hyatt as my primary relationship to create a value through the program that was in a class by itself. Hyatt today promotionally has become predictable bland and boring promotionally and thats if they have anything to offer in a given quarter.Thankfully it’s also a great program even before I look at the promotional aspects in any given time frame.I am more concerned about stay quality and the guarantee it’s going to be highly satisfactory and not a negative experience. I cannot quantify this for certain however I think I’ve seen a slight uptick in guest/brand assurance and program recognition standards at the expense of the loss of the more generous promotions. One may have nothing to do with the other to be clear. And yes I do think the Credit Card relationships changed part of the past promotional course intended or not. And it isn’t limited IMO to just the Hyatt Chase Visa CC which everyone loves to make the scapegoat in the US or our overseas friends/members.

The truth is I like full service Hyatt Hotels and my typical stay experiences so it’s not just about how many free nights I’m earning as much as it still matters.
I still like to play in other programs due to the fun of it since I too miss the creativity and the generosity of the past Hyatt Promotions.
There’s clearly a new GP direction over the past 24 months and I’ve been observing that new direction. For myself I am not as opposed to earning less when opportunities arise as I see the bonus points as bankable as opposed to earn fast and burn fast due to expiration dates as many of us did back in the good old days of FFN.
Having said that I do feel the good folks from Gold Passport folks are making some considerable mistakes even if they are being and continue to be less generous then they have in the past for member opportunity and more consistent engagement of members who may otherwise sit on the fence.I’ve said it before and at the risk of repeating myself the Gold Passport we know today is not the Hyatt Gold Passport we knew of years past. Despite the outstanding recognition benefit improvements at select GP tier levels that the GP folks have brought to the table.

Hyatt from my best assessment is no longer seeking the same customer. In other words they have based on their past changed course. We can speculate till the cows come home however at the end of the day I am not so sure our voices will be heard to make any difference. The GP folks seem serious about their new more frugal direction and shy of a slow down with economy or other remarkable world event things won’t be looking good in my best guess for some time with the return of the good old days. Hyatt turned in a reasonable business performance last I monitored and hotel supply at least in North America is not expanding while occupancy is increasing. This is just some of the reason we are seeing these major changes. The credit crunch left the industry unable to borrow money to build new properties and expand room supply. Banks are looking for other loan customers not hotel companies where the risk is seen as greater with a highly perishable product with far more risk exposure
If we look back historically Hyatt Gold Passport encouraged frequency and brand loyalty and rewarded either. Gold Passport today obviously wants a greater return on their investment with a deeper pocketed customer. And that is coming at the expense of their price sensitive & stay customers something that was never as isolated as it is today. That’s just part of where I see mistakes happening.

Let me say I understand why the changes are happening however it is changing the very business culture of the company/Gold Passport program and to some degree others loyalty based on the extreme of it year round and that is somewhat troubling to me.
One just needs to look at J.C. Penny’s as just one example of taking things to an extreme with their loyal customer by changing the promotional marketing behavior to far to an extreme to quickly.
As for Penny’s as well as Gold Passport who knows maybe the master plan by the pwers that be is better than anyone of us can predict for the future. I know I am sticking with Gold Passport going forward even if there are less generous promotions on the table.Though I do openly admit to being a bit more promiscuous in another brands beds every now and then when an opportunity seems more enticing then Gold Passports offerings.

2 more days to registration any folks ready to register with me?
Are you staying united with Hyatt or participating with the programs enemy? :D
Cheers

Hyatt has managed to lose even really loyal customers in the last months and that is one huge accomplishment... :eek:

We are not talking about somebody who joined in 2008 and stayed in suburban Chicago twice a month at a cheap Hyatt Place to earn Diamond status, we are talking about prime customers...

For those posting on FT, Jeff Zidell has clearly become the enemy, somebody who tries to keep the troops loyal with lame slogans...his masterpiece, the infamous ''sea of sameness" has become an all time primer among Hyatt customers.

It is not so much about not running a FFN anymore, it is about how it is handled and communicated.

In certain circles, Jeff's invitation to join him for a beer at the Regency Delhi is just another example. If you really care about meeting some of your customers, you extend such an invitation when you are in Chicago, New York or Dallas, but not Delhi....

Talking about quality as the main reason for staying at a Hyatt, the competition has closed the gap and Hyatt's quality advantage is eroding..., same with the consistency that was once Hyatt's biggest advantage.

We have a record number of properties, however that goes hand in hand with way too many concepts, set ups and hotels being branded under the Hyatt logo these days...

People are jumping ship, also because of this pathetic thing that is available if you type in www.hyatt.com on your keyboard. I assume the thing should serve as a website, however I am not really sure if it can be called like this.

Just two days ago, the Hyatt I was about to book did not show up, so I just used spg.com and stayed at the Sheraton down the road..., another $ 200 in revenue gone... :rolleyes:

And do not get us started with the credit card and unfair additional bonus offers, if you are not a resident of the US...

Greetings All,

I do hear everyone here and I empathize with those that expect more from Hyatt. There was a time when I wouldn’t be sticking with Hyatt today if the clock were to roll back about 5 years.
I was a price sensitive customer. Today I am a price/ value customer which essentially means I am willing to pay for whatever I see as the experience is worth up to a point so I am somewhat for today less price sensitive. I wasn’t in a financial position 5 years ago to do that. I depended on Hyatt as my primary relationship to create a value through the program that was in a class by itself. Hyatt today promotionally has become predictable bland and boring promotionally and thats if they have anything to offer in a given quarter.Thankfully it’s also a great program even before I look at the promotional aspects in any given time frame.I am more concerned about stay quality and the guarantee it’s going to be highly satisfactory and not a negative experience. I cannot quantify this for certain however I think I’ve seen a slight uptick in guest/brand assurance and program recognition standards at the expense of the loss of the more generous promotions. One may have nothing to do with the other to be clear. And yes I do think the Credit Card relationships changed part of the past promotional course intended or not. And it isn’t limited IMO to just the Hyatt Chase Visa CC which everyone loves to make the scapegoat in the US or our overseas friends/members.

The truth is I like full service Hyatt Hotels and my typical stay experiences so it’s not just about how many free nights I’m earning as much as it still matters.
I still like to play in other programs due to the fun of it since I too miss the creativity and the generosity of the past Hyatt Promotions.
There’s clearly a new GP direction over the past 24 months and I’ve been observing that new direction. For myself I am not as opposed to earning less when opportunities arise as I see the bonus points as bankable as opposed to earn fast and burn fast due to expiration dates as many of us did back in the good old days of FFN.
Having said that I do feel the good folks from Gold Passport folks are making some considerable mistakes even if they are being and continue to be less generous then they have in the past for member opportunity and more consistent engagement of members who may otherwise sit on the fence.I’ve said it before and at the risk of repeating myself the Gold Passport we know today is not the Hyatt Gold Passport we knew of years past. Despite the outstanding recognition benefit improvements at select GP tier levels that the GP folks have brought to the table.

Hyatt from my best assessment is no longer seeking the same customer. In other words they have based on their past changed course. We can speculate till the cows come home however at the end of the day I am not so sure our voices will be heard to make any difference. The GP folks seem serious about their new more frugal direction and shy of a slow down with economy or other remarkable world event things won’t be looking good in my best guess for some time with the return of the good old days. Hyatt turned in a reasonable business performance last I monitored and hotel supply at least in North America is not expanding while occupancy is increasing. This is just some of the reason we are seeing these major changes. The credit crunch left the industry unable to borrow money to build new properties and expand room supply. Banks are looking for other loan customers not hotel companies where the risk is seen as greater with a highly perishable product with far more risk exposure
If we look back historically Hyatt Gold Passport encouraged frequency and brand loyalty and rewarded either. Gold Passport today obviously wants a greater return on their investment with a deeper pocketed customer. And that is coming at the expense of their price sensitive & stay customers something that was never as isolated as it is today. That’s just part of where I see mistakes happening.

Let me say I understand why the changes are happening however it is changing the very business culture of the company/Gold Passport program and to some degree others loyalty based on the extreme of it year round and that is somewhat troubling to me.
One just needs to look at J.C. Penny’s as just one example of taking things to an extreme with their loyal customer by changing the promotional marketing behavior to far to an extreme to quickly.
As for Penny’s as well as Gold Passport who knows maybe the master plan by the pwers that be is better than anyone of us can predict for the future. I know I am sticking with Gold Passport going forward even if there are less generous promotions on the table.Though I do openly admit to being a bit more promiscuous in another brands beds every now and then when an opportunity seems more enticing then Gold Passports offerings.

2 more days to registration any folks ready to register with me?
Are you staying united with Hyatt or participating with the programs enemy? :D
Cheers

Completely agree - I will be joining you at the Hyatt. In my opinion, Hyatt has focused on customer service quite a bit and I know my return on my stays go far beyond points. They definitely take care of me and have invited me to events which no other brand would have. I also like to keep my status with SPG and explore other options when they are available, but Hyatt will be my go-to hotel chain unless there are other significant changes.

Greetings All,

I do hear everyone here and I empathize with those that expect more from Hyatt. There was a time when I wouldn’t be sticking with Hyatt today if the clock were to roll back about 5 years.
I was a price sensitive customer. Today I am a price/ value customer which essentially means I am willing to pay for whatever I see as the experience is worth up to a point so I am somewhat for today less price sensitive. I wasn’t in a financial position 5 years ago to do that. I depended on Hyatt as my primary relationship to create a value through the program that was in a class by itself. Hyatt today promotionally has become predictable bland and boring promotionally and thats if they have anything to offer in a given quarter.Thankfully it’s also a great program even before I look at the promotional aspects in any given time frame.I am more concerned about stay quality and the guarantee it’s going to be highly satisfactory and not a negative experience. I cannot quantify this for certain however I think I’ve seen a slight uptick in guest/brand assurance and program recognition standards at the expense of the loss of the more generous promotions. One may have nothing to do with the other to be clear. And yes I do think the Credit Card relationships changed part of the past promotional course intended or not. And it isn’t limited IMO to just the Hyatt Chase Visa CC which everyone loves to make the scapegoat in the US or our overseas friends/members.

The truth is I like full service Hyatt Hotels and my typical stay experiences so it’s not just about how many free nights I’m earning as much as it still matters.
I still like to play in other programs due to the fun of it since I too miss the creativity and the generosity of the past Hyatt Promotions.
There’s clearly a new GP direction over the past 24 months and I’ve been observing that new direction. For myself I am not as opposed to earning less when opportunities arise as I see the bonus points as bankable as opposed to earn fast and burn fast due to expiration dates as many of us did back in the good old days of FFN.
Having said that I do feel the good folks from Gold Passport folks are making some considerable mistakes even if they are being and continue to be less generous then they have in the past for member opportunity and more consistent engagement of members who may otherwise sit on the fence.I’ve said it before and at the risk of repeating myself the Gold Passport we know today is not the Hyatt Gold Passport we knew of years past. Despite the outstanding recognition benefit improvements at select GP tier levels that the GP folks have brought to the table.

Hyatt from my best assessment is no longer seeking the same customer. In other words they have based on their past changed course. We can speculate till the cows come home however at the end of the day I am not so sure our voices will be heard to make any difference. The GP folks seem serious about their new more frugal direction and shy of a slow down with economy or other remarkable world event things won’t be looking good in my best guess for some time with the return of the good old days. Hyatt turned in a reasonable business performance last I monitored and hotel supply at least in North America is not expanding while occupancy is increasing. This is just some of the reason we are seeing these major changes. The credit crunch left the industry unable to borrow money to build new properties and expand room supply. Banks are looking for other loan customers not hotel companies where the risk is seen as greater with a highly perishable product with far more risk exposure
If we look back historically Hyatt Gold Passport encouraged frequency and brand loyalty and rewarded either. Gold Passport today obviously wants a greater return on their investment with a deeper pocketed customer. And that is coming at the expense of their price sensitive & stay customers something that was never as isolated as it is today. That’s just part of where I see mistakes happening.

Let me say I understand why the changes are happening however it is changing the very business culture of the company/Gold Passport program and to some degree others loyalty based on the extreme of it year round and that is somewhat troubling to me.
One just needs to look at J.C. Penny’s as just one example of taking things to an extreme with their loyal customer by changing the promotional marketing behavior to far to an extreme to quickly.
As for Penny’s as well as Gold Passport who knows maybe the master plan by the pwers that be is better than anyone of us can predict for the future. I know I am sticking with Gold Passport going forward even if there are less generous promotions on the table.Though I do openly admit to being a bit more promiscuous in another brands beds every now and then when an opportunity seems more enticing then Gold Passports offerings.

2 more days to registration any folks ready to register with me?
Are you staying united with Hyatt or participating with the programs enemy? :D
Cheers

I am closer to you 5 years ago, in that I am price sensitive.

At this point in time I still support Hyatt because, as you said, they still do provide good value (within certain regions). Or I am able to obtain value.

But bear in mind, Hyatt is a hotel operating company. They don't build and/or own hotels, for the most part. The hotel owners often hire management companies: Hyatt, Four Seasons, Hilton, Fairmont, etc, to come in and run their hotels.

Completely agree - I will be joining you at the Hyatt. In my opinion, Hyatt has focused on customer service quite a bit and I know my return on my stays go far beyond points. They definitely take care of me and have invited me to events which no other brand would have. I also like to keep my status with SPG and explore other options when they are available, but Hyatt will be my go-to hotel chain unless there are other significant changes.

My only concern with both of your comments about customer service is: I have had several bad customer service experiences at a number of Cat 4-6 hotels in the past 12 months. Some of these hotels have been more proactive in service recovery, while others more lackluster-ed. Everyone makes mistakes, we are all human. However, when a hotel humbly tries to make amends, and foster a relationship with its customer will often secure my patronage.

PS: mr. hound, (who constantly stands behind the GHT) GHT is one of the best hotels in terms of service recovery in my experience in the past 12 months! More so than even one of its 'friendly' neighbors.

At this point in time I still support Hyatt because, as you said, they still do provide good value (within certain regions). Or I am able to obtain value.

PS: mr. hound, (who constantly stands behind the GHT) GHT is one of the best hotels in terms of service recovery in my experience in the past 12 months! More so than even one of its 'friendly' neighbors.



Very good point, the international properties still offer very good value, however in the US Hyatt continues to struggle. One should not forget that about five years ago, several Park Hyatt properties were deflagged due to quality concerns. Many users applauded that, mainly because we hoped to see a quality increase, however the exact opposite happened.

What we actually need these days is a thread on FT where we point out the properties worthwhile staying at in the US. During my recent stays, I was not even able to find a wardrobe in my room...let alone quality bath toiletries or any quality cold cuts, let alone cheese or salmon for breakfast in the club lounge...and do not get me started on chicken wings for the evening service. Just classy :rolleyes:


My only concern with both of your comments about customer service is: I have had several bad customer service experiences at a number of Cat 4-6 hotels in the past 12 months. Some of these hotels have been more proactive in service recovery, while others more lackluster-ed. Everyone makes mistakes, we are all human. However, when a hotel humbly tries to make amends, and foster a relationship with its customer will often secure my patronage.



Again, you are right on the money. Years ago Hyatt was underpromising and overdelivering, these days it is the exact opposite.

Hyatt is right in the center of the sea of sameness, same with GPP

Got 7 nights lined up between September and end of November... 3 more? :D

Where, where where...

Very good point, the international properties still offer very good value, however in the US Hyatt continues to struggle. One should not forget that about five years ago, several Park Hyatt properties were deflagged due to quality concerns. Many users applauded that, mainly because we hoped to see a quality increase, however the exact opposite happened.

I won't know about this because I wasn't with HGP 5 years ago, but I will say that quality of many Hyatt Regencies in Asia rival Park Hyatts in the US.

What we actually need these days is a thread on FT where we point out the properties worthwhile staying at in the US. During my recent stays, I was not even able to find a wardrobe in my room...let alone quality bath toiletries or any quality cold cuts, let alone cheese or salmon for breakfast in the club lounge...and do not get me started on chicken wings for the evening service. Just classy :rolleyes:

(Stays out of this)

Again, you are right on the money. Years ago Hyatt was underpromising and overdelivering, these days it is the exact opposite.

Hyatt is right in the center of the sea of sameness, same with GPP

To be honest, most of the properties that I have had issues with are located within Asia Pac, because most of my stays (80-90%) are in Asia Pac properties.

Got 7 nights lined up between September and end of November... 3 more? :D

Where, where where...

GHKL that just opened, you get 2K bonus points too.

Saw your location when I made that suggestion.

I loved the earning of 1 Hyatt pp$ of the Visa when it started in Sep. 2010-- until Chase outdid itself by improving the Sapphire card in Aug. 2011--just in time to cancel my Hyatt Visa & refuse to pay the $95 annual fee!

I am closer to you 5 years ago, in that I am price sensitive.

At this point in time I still support Hyatt because, as you said, they still do provide good value (within certain regions). Or I am able to obtain value.

But bear in mind, Hyatt is a hotel operating company. They don't build and/or own hotels, for the most part. The hotel owners often hire management companies: Hyatt, Four Seasons, Hilton, Fairmont, etc, to come in and run their hotels.



My only concern with both of your comments about customer service is: I have had several bad customer service experiences at a number of Cat 4-6 hotels in the past 12 months. Some of these hotels have been more proactive in service recovery, while others more lackluster-ed. Everyone makes mistakes, we are all human. However, when a hotel humbly tries to make amends, and foster a relationship with its customer will often secure my patronage.

PS: mr. hound, (who constantly stands behind the GHT) GHT is one of the best hotels in terms of service recovery in my experience in the past 12 months! More so than even one of its 'friendly' neighbors.

Appreciate the interesting post!
as well as the reminders and hearing about your own experiences inside Hyatt hotels.
I wanted to respond to more than one post here and won’t be able to till next week due to a major event I am coordinating this week here in San Diego.
However I would like to share this suggestion to all of our community as well as my community friend here DHalltheway :)
When any hotel has not recovered from some service issue or reasonable expectation of any property to perform fairly and in reasonable good faith
then it is clearly time to escalate that to "Hyatt Consumer Affairs" directly. Failure to do so affects your personal business relationship potentially and all Hyatt guests in the long run.
Hyatt Consumer Affairs was what I was actually referring to with regard to improvement in guest assurance recovery standards so that members/guests can have a reasonable guarantee that they buy in trust whenever they stay at Hyatt.

In a perfect world the hotel resolves the issue in house in a first class above and beyond way or at least to a satisfactory degree.
In the rare few recent instances I brought concerns up to Hyatt Consumer Affairs in the past 12 months they jumped to make it right above and beyond even if the hotel didn’t on their own.
I’d like to think that every Hyatt customer gets a great response from Hyatt Consumer Affairs when the hotel has been clearly at fault.
However I’m not certain as Hyatt guest assurance has been inconsistent throughout the years since 2005 and on especially and this information has become harder to quantify

Interesting to note my serious issues which are rare (however they happen) have dramatically fallen off since the collapse and exit of Faster Free Nights.
I no longer stay at properties that are questionable and less desirable and avoid where possible the limited service/ Hyatt Place properties to a minimum due to personal preference to be polite where a good experience is more inconsistent typically as much as I like the brand overall.
In response to your travel budget challenge.This is a really tough time to be price sensitive with rising hotel rates & plummeting award value and a lack of block buster promotions for points or free nights. The worst in a decade.Added to that Hyatt cut G Bonuses making it harder for many members to reach an award at the old levels let alone the new higher award redemption /levels /costs
In other programs I've seen an uptick with point bonus offers since their devaluation especially Hilton.Hyatt jumped up and gutted the promotional end which makes the award devaluation seem much worse :confused:
Ok it’s not all doom and gloom out there either. I consider myself lucky that during the recession and before 2005 it gave me some great personal opportunities that I may look back on as the good old days.

Going forward we all need to find a way to let go of our frustration with what’s wrong with a given promotion and program concern (want my list? sure I have my gripes)and instead focus when possible on what’s right with these promotions and programs regardless if that’s in Hyatt or a competing program. Anytime I am face to face with one of the execs from any major program or in the company of colleagues I always make it clear despite Hyatt being my primary program for today I am an equal opportunity user and if a program chooses not to make it interesting enough in a given quarter I am happy to sit on the sidelines and not stay as much or perhaps not stay at all and vote with my wallet and feet where the going is better.And sure Id like to see Hyatt take a cue from SPG and Hilton and look towards customization and optimization in a more genrous promotion so they can gain greater satisfcation in what many members seek
Now about practicing what I preach :D

Cheers
Mr. Hound:cool:

Appreciate the interesting post!
as well as the reminders and hearing about your own experiences inside Hyatt hotels.
I wanted to respond to more than one post here and won’t be able to till next week due to a major event I am coordinating this week here in San Diego.
However I would like to share this suggestion to all of our community as well as my community friend here DHalltheway :)
When any hotel has not recovered from some service issue or reasonable expectation of any property to perform fairly and in reasonable good faith
then it is clearly time to escalate that to "Hyatt Consumer Affairs" directly. Failure to do so affects your personal business relationship potentially and all Hyatt guests in the long run.
Hyatt Consumer Affairs was what I was actually referring to with regard to improvement in guest assurance recovery standards so that members/guests can have a reasonable guarantee that they buy in trust whenever they stay at Hyatt.

In a perfect world the hotel resolves the issue in house in a first class above and beyond way or at least to a satisfactory degree.
In the rare few recent instances I brought concerns up to Hyatt Consumer Affairs in the past 12 months they jumped to make it right above and beyond even if the hotel didn’t on their own.
I’d like to think that every Hyatt customer gets a great response from Hyatt Consumer Affairs when the hotel has been clearly at fault.
However I’m not certain as Hyatt guest assurance has been inconsistent throughout the years since 2005 and on especially and this information has become harder to quantify

Done that before, they are great with positive feedback, but when it comes to issues or negative feedback I've had, no reply for a couple of e-mails. After which, I decided it is no point wasting my time writing in, and having people ignore me totally.

Either that, or issues I deem to be important, are not important to them. However, I was not even given a courtesy reply. Though, I seriously doubt that sanitation issues, especially ones that are potentially bio hazards in nature, are unimportant!


Interesting to note my serious issues which are rare (however they happen) have dramatically fallen off since the collapse and exit of Faster Free Nights.
I no longer stay at properties that are questionable and less desirable and avoid where possible the limited service/ Hyatt Place properties to a minimum due to personal preference to be polite where a good experience is more inconsistent typically as much as I like the brand overall.
In response to your travel budget challenge.This is a really tough time to be price sensitive with rising hotel rates & plummeting award value and a lack of block buster promotions for points or free nights. The worst in a decade.Added to that Hyatt cut G Bonuses making it harder for many members to reach an award at the old levels let alone the new higher award redemption /levels /costs
In other programs I've seen an uptick with point bonus offers since their devaluation especially Hilton.Hyatt jumped up and gutted the promotional end which makes the award devaluation seem much worse :confused:
Ok it’s not all doom and gloom out there either. I consider myself lucky that during the recession and before 2005 it gave me some great personal opportunities that I may look back on as the good old days.

Going forward we all need to find a way to let go of our frustration with what’s wrong with a given promotion and program concern (want my
list? sure I have my gripes)and instead focus when possible on what’s right with these promotions and programs regardless if that’s in Hyatt or a competing program. Anytime I am face to face with one of the execs from any major program or in the company of colleagues I always make it clear despite Hyatt being my primary program for today I am an equal opportunity user and if a program chooses not to make it interesting enough in a given quarter I am happy to sit on the sidelines and not stay as much or perhaps not stay at all and vote with my wallet and feet where the going is better.And sure Id like to see Hyatt take a cue from SPG and Hilton and look towards customization and optimization in a more genrous promotion so they can gain greater satisfcation in what many members seek
Now about practicing what I preach :D

Cheers
Mr. Hound:cool:

My out of pocket for 50 nights at FS Hyatts this year so far under $8K (excluding taxes). So I don't think I am doing too badly, though I HATE how I need to eat cookies, cakes, apples, fruits, and other stuff instead of getting 1000 bonus points for most of my stays.

Done that before, they are great with positive feedback, but when it comes to issues or negative feedback I've had, no reply for a couple of e-mails. After which, I decided it is no point wasting my time writing in, and having people ignore me totally.

Either that, or issues I deem to be important, are not important to them. However, I was not even given a courtesy reply. Though, I seriously doubt that sanitation issues, especially ones that are potentially bio hazards in nature, are unimportant!



My out of pocket for 50 nights at FS Hyatts this year so far under $8K (excluding taxes). So I don't think I am doing too badly, though I HATE how I need to eat cookies, cakes, apples, fruits, and other stuff instead of getting 1000 bonus points for most of my stays.

If anything is more disturbing to me then being ignored by a hotel when a problem has ocurred its even made worse when the incompetence and unacceptable actions of the company associates who don't follow-up.

Please always call Hyatt Consumer Affairs do not email and always get a name an extension of whom you spoke with.
I am also happy at anytime to act on your behalf and make sure your voice gets heard with whatever the issue is as long as its fully reasonable

Where are you staying where they don't have a point amenity?
International?

If anything is more disturbing to me then being ignored by a hotel when a problem has ocurred its even made worse when the incompetence and unacceptable actions of the company associates who don't follow-up.

Please always call Hyatt Consumer Affairs do not email and always get a name an extension of whom you spoke with.
I am also happy at anytime to act on your behalf and make sure your voice gets heard with whatever the issue is as long as its fully reasonable

What is their phone number? (Guess I will google it later)

I only know their e-mail, I guess this shows you how green I am to HGP.

Great to learn something new! Thank you!


Where are you staying where they don't have a point amenity?
International?

Bingo!

I get more bonus points being Platinum because of the 3 stay rewards certs than being diamond: The irony.

http://hyatt.com/gp/en/offers/possibilities-promo.jsp?icamp=hy_possibilities_hpma_en

http://hyatt.com/gp/en/offers/possibilities-promo.jsp?icamp=hy_possibilities_hpma_en

Thx for the Link ;)

http://hyatt.com/gp/en/offers/possibilities-promo.jsp?icamp=hy_possibilities_hpma_en

Thanks for the link - I've added it to the first post also.

What is their phone number? (Guess I will google it later)

I only know their e-mail, I guess this shows you how green I am to HGP.

Great to learn something new! Thank you!



Bingo!

I get more bonus points being Platinum because of the 3 stay rewards certs than being diamond: The irony.
Always a Hyatt Ambassador Hound Pleasure ;)
Hyatt Consumer Affairs
(800)323-7249

am a little surprised that the terms and conditions dont spell out the bonus paid to hyatt card "owners."

I just enrolled in this bonus, there was a link to the promotion on the front page of the Hyatt website that I used.

Mostly I use my points for friends and family stays. For me, at most one vacation a year is done on points. So I do not go searching for points as aggressively as some. It still strikes me that this is a pretty stingy promotion.

FFN was, in my view, a recession-era program and I doubt we will see it soon again (although there could be a version targetted at European hotels if the downturn there continues). That being said, I would think that Hyatt could do better than what is, at best, a measly 2,000 points a night and, on average, less.

I just enrolled in this bonus, there was a link to the promotion on the front page of the Hyatt website that I used.

Mostly I use my points for friends and family stays. For me, at most one vacation a year is done on points. So I do not go searching for points as aggressively as some. It still strikes me that this is a pretty stingy promotion.

FFN was, in my view, a recession-era program and I doubt we will see it soon again (although there could be a version targetted at European hotels if the downturn there continues). That being said, I would think that Hyatt could do better than what is, at best, a measly 2,000 points a night and, on average, less.

Yes, time to have an entirely different program for Europe, for hotels and also GP members, if Hyatt wants to expand in the Benelux and in the French markets.

Weak compared with FFN (yes I know that ship has sailed).

Too bad it starts in Sept, no incentive to send Hyatt my August business.

Too bad it starts in Sept, no incentive to send Hyatt my August business.

I have 5 nights booked in august(23-28) and 8 booked in september (2-10).. I feel your pain.. :mad:

Are bookings made prior to registration but within the promotional period still eligible?

Are bookings made prior to registration but within the promotional period still eligible?Yes, all "eligible rates" within the promo period are eligible to earn on the promo. BTW, what's updawg? :p

I have 5 nights booked in august(23-28) and 8 booked in september (2-10).. I feel your pain.. :mad:

I've 11 nights in August.

And had 20+ nights in July.

But whose counting?

At least some of those nights count toward another promo

am a little surprised that the terms and conditions dont spell out the bonus paid to hyatt card "owners."

As a Chase Hyatt cardholder I got an email with this link that spells out the additional bonus : http://hyatt.com/gp/en/offers/card-promo.jsp

does hilton or spg have a better promotion during this time?

Weak compared with FFN (yes I know that ship has sailed).

Too bad it starts in Sept, no incentive to send Hyatt my August business.


If it had started in August, then Hyatt wouldn't get your November business!

does hilton or spg have a better promotion during this time?

Hilton is doing Triple (weekend) / Double (weekday) points until the end of September.

https://www.hiltonhhonors.com/Quarterlypages/2012/Q3/landing.aspx?cid=OM,HN,Q3Triple,Specials&lang=EN

SPG has not announced their fall promo to my knowledge.

I have booked 18 of the 35 days so far. I should be able to get all 35 in.

Based on my math this comes out to just about double points (including CC bonus, Diamond Bonus, etc.). Which matches Hilton - I have only weekday nights. - I prefer Hyatt so this wins for me.

I'm allowed to travel on the IBM rate code because of the work I do for them. In the T&C I'm a bit confused if using this corporate rate will allow me to earn the 5,000 and 10,000 point bonuses after each 5 nights?

I'm allowed to travel on the IBM rate code because of the work I do for them. In the T&C I'm a bit confused if using this corporate rate will allow me to earn the 5,000 and 10,000 point bonuses after each 5 nights?

Every promo that Ive participated rates like the IBM rate have counted. I travel on my company's rate all the time and never have had any issues.

does hilton or spg have a better promotion during this time?

SPG just came out with a points promotion and base on my calculations for sub $100 nights, posted on the spg forum, this is obviously a better promo if hotel redemption is top priority. in summary:

for 5 nights of stays:

SPG less than 5,000 pts
Hyatt first 5 nights - > 9,000 pts
Hyatt after 5 nights - > 14,000 pts

Forgive me if this has been asked (but I didn't get to browse through 11 pages of threads) - if one were to check in on Aug 31 and check out on Sep 1 - does that count as 1 night for this promo?

Thx in advance!

Forgive me if this has been asked (but I didn't get to browse through 11 pages of threads) - if one were to check in on Aug 31 and check out on Sep 1 - does that count as 1 night for this promo?

Thx in advance!

Highly unlikely, but possible.

HGPC, feel free to chime in.

Until then, I am taking some of my stays to Marriott for the watered down FFN they are offering.

Forgive me if this has been asked (but I didn't get to browse through 11 pages of threads) - if one were to check in on Aug 31 and check out on Sep 1 - does that count as 1 night for this promo?

Thx in advance!
DHalltheway is correct
Shy of an error in your account the answer is unfortunately no :(
Qualifying eligble night must take place overnight on the First of September

For instance my upcoming stay starts on the 30th and my check out is on the 3rd only the first and the second of September will count
Thanks for the question
Cheers

I will probably have 6 or 7 nights during the promo period. Not enough incentive for me to push it up to 10 nights. I can now relax and stay anywhere I want.

I will probably have 6 or 7 nights during the promo period. Not enough incentive for me to push it up to 10 nights. I can now relax and stay anywhere I want.

Actually for you it is a good incentive to go back to 5 nights and spend the 1-2 nights elsewhere :rolleyes:

I'm going to have 25 nights during this promo, so I'm actually looking forward to it. What is better out there? Hilton? I tried using points for the Embassy Suites Waikiki, they want 135000 points a night! WOW! 2 years ago it was 35K a night.

No Thank You. I'll be trying to Hyatt Place and Regency on my trip. This promo is better than nothing, and I'll get 35000 extra poings and If I stretch, I'll get 45000 extra. 2 nights free at a 22K a night. Not bad.

Thank You Hyatt, it seems others are selfish and would like the Free Nights back, but I'll take the points as I'm not able to travel with the family for a year or so.

Have fun :rolleyes:... I guess if staying 25 nights at a Hyatt and earning 35,000 points sends chills down your back, enjoy! People are not being selfish... this promo is just not worth their time and effort. Life has been good to me the past 4 years, I'll enjoy my 10 nights at the Trump Soho in October. :cool: In the past I only stayed at Hyatt... with these weak promos I've let my expense account wonder to more vibrant and better hotels.

I'm going to have 25 nights during this promo, so I'm actually looking forward to it. What is better out there? Hilton? I tried using points for the Embassy Suites Waikiki, they want 135000 points a night! WOW! 2 years ago it was 35K a night.

No Thank You. I'll be trying to Hyatt Place and Regency on my trip. This promo is better than nothing, and I'll get 35000 extra poings and If I stretch, I'll get 45000 extra. 2 nights free at a 22K a night. Not bad.

Thank You Hyatt, it seems others are selfish and would like the Free Nights back, but I'll take the points as I'm not able to travel with the family for a year or so.

I'm going to have 25 nights during this promo, so I'm actually looking forward to it. What is better out there? Hilton? I tried using points for the Embassy Suites Waikiki, they want 135000 points a night! WOW! 2 years ago it was 35K a night.

No Thank You. I'll be trying to Hyatt Place and Regency on my trip. This promo is better than nothing, and I'll get 35000 extra poings and If I stretch, I'll get 45000 extra. 2 nights free at a 22K a night. Not bad.

Thank You Hyatt, it seems others are selfish and would like the Free Nights back, but I'll take the points as I'm not able to travel with the family for a year or so.

Have fun :rolleyes:... I guess if staying 25 nights at a Hyatt and earning 35,000 points sends chills down your back, enjoy! People are not being selfish... this promo is just not worth their time and effort. Life has been good to me the past 4 years, I'll enjoy my 10 nights at the Trump Soho in October. :cool: In the past I only stayed at Hyatt... with these weak promos I've let my expense account wonder to more vibrant and better hotels.

6 nights for this promo.

Then some weekend stays (1-2 nights) that will go to Marriott, and their version of FFN.

I'm going to have 25 nights during this promo, so I'm actually looking forward to it. What is better out there? Hilton? I tried using points for the Embassy Suites Waikiki, they want 135000 points a night! WOW! 2 years ago it was 35K a night.

No Thank You. I'll be trying to Hyatt Place and Regency on my trip. This promo is better than nothing, and I'll get 35000 extra poings and If I stretch, I'll get 45000 extra. 2 nights free at a 22K a night. Not bad.

Thank You Hyatt, it seems others are selfish and would like the Free Nights back, but I'll take the points as I'm not able to travel with the family for a year or so.

Yup, something is better than nothing.

6 nights for this promo.

Then some weekend stays (1-2 nights) that will go to Marriott, and their version of FFN.

It is really a so so promotion which is even worse than the previous point promotions.

Dear FlyerTalkers,

We’re excited to announce the latest Hyatt Gold Passport global bonus point promotion, Imagine the Possibilities.

You can earn 5,000 Hyatt Gold Passport bonus points after your first five eligible nights and 10,000 more for every five nights after that. Earn up to 65,000 bonus points redeemable for free nights with no blackout dates, room upgrades and more. Simply register by October 31 and stay at any Hyatt hotel worldwide from September 1 through November 30.

The more nights you stay, the more bonus points you earn!

Stay Earn Total Bonus Points Earned
5 Nights + 5,000 bonus points = 5,000
10 Nights + 10,000 bonus points = 15,000
15 Nights + 10,000 bonus points = 25,000
20 Nights + 10,000 bonus points = 35,000
25 Nights + 10,000 bonus points = 45,000
30 Nights + 10,000 bonus points = 55,000
35 Nights + 10,000 bonus points = 65,000

Plus, if you’re a Hyatt Credit Card member, you’ll earn 20% more bonus points – an additional 1,000 after your first five nights and 2,000 additional for every five nights after that.

For more information, please look for upcoming details on hyatt.com.

To register, please visit Hyatt.com or call 1-800-228-3360 on August 15. Registration ends October 31.

We look forward to welcoming you soon at any one of nearly 500 hotels around the world.

Safe travels,

Jeff Zidell

Registration Link is now up - http://hyatt.com/gp/en/offers/possibilities-promo.jsp?icamp=hy_possibilities_hpma_en

In lieu of anything better (maybe the watered down Marriott FFN which can be tapped out with a few mattress runs), this promo is a no brainer for FFers with several weeks of stays over the next 3 months. SPG is a close second.

Hilton is useless as they adjust points redemption at will - not sure why anyone cares to stay at that chain anymore. I tried to redeem at the NYC 6th midtown Hilton last winter and they were asking for 200K pts per night :eek:. Blackstone is running HH straight into the ground IMHO.

If anyone knows of a better promo, pls let the community know.

In lieu of anything better (maybe the watered down Marriott FFN which can be tapped out with a few mattress runs), this promo is a no brainer for FFers with several weeks of stays over the next 3 months. SPG is a close second.

Hilton is useless as they adjust points redemption at will - not sure why anyone cares to stay at that chain anymore. I tried to redeem at the NYC 6th midtown Hilton last winter and they were asking for 200K pts per night :eek:. Blackstone is running HH straight into the ground IMHO.

If anyone knows of a better promo, pls let the community know.

That's what I'm saying too. Where should I go? Hilton? The point redemtion there is awful. No thanks! Starwood and Marriott don't have enough properties in the cities I visit. So, it's not great, but hey, it's still good. Work pays me to travel, so any free nights I get, is worth it. Without this promo, I would still be traveling so, any extra free night or 2 is worth it.

Weak.

Oh, AGAIN a week promo. Not for me.

Oh, AGAIN a week promo. Not for me.

Now we know. http://www.yrph.com/en/

Now we know. http://www.yrph.com/en/

Pssssssstttttt.... Don't tell

これは秘密です ;)

Pssssssstttttt.... Don't tell

これは秘密です ;)

Actually, I'm pretty sure that the 真の答え is this place:

http://www.yamanashi-kankou.jp/foreign/english/stay/p_8127.html

For the Hyatt CC 20% bonus,do we have to use Hyatt CC to pay all/part of the bill or we could use any payment method including corporate CC or Hyatt GCs? Thanks.

Dear FlyerTalkers,

We’re excited to announce the latest Hyatt Gold Passport global bonus point promotion, Imagine the Possibilities.

You can earn 5,000 Hyatt Gold Passport bonus points after your first five eligible nights and 10,000 more for every five nights after that. Earn up to 65,000 bonus points redeemable for free nights with no blackout dates, room upgrades and more. Simply register by October 31 and stay at any Hyatt hotel worldwide from September 1 through November 30.

The more nights you stay, the more bonus points you earn!

Stay Earn Total Bonus Points Earned
5 Nights + 5,000 bonus points = 5,000
10 Nights + 10,000 bonus points = 15,000
15 Nights + 10,000 bonus points = 25,000
20 Nights + 10,000 bonus points = 35,000
25 Nights + 10,000 bonus points = 45,000
30 Nights + 10,000 bonus points = 55,000
35 Nights + 10,000 bonus points = 65,000

Plus, if you’re a Hyatt Credit Card member, you’ll earn 20% more bonus points – an additional 1,000 after your first five nights and 2,000 additional for every five nights after that.

For more information, please look for upcoming details on hyatt.com.

To register, please visit Hyatt.com or call 1-800-228-3360 on August 15. Registration ends October 31.

We look forward to welcoming you soon at any one of nearly 500 hotels around the world.

Safe travels,

Jeff Zidell

Registration Link is now up - http://hyatt.com/gp/en/offers/possibilities-promo.jsp?icamp=hy_possibilities_hpma_en

For the Hyatt CC 20% bonus,do we have to use Hyatt CC to pay all/part of the bill or we could use any payment method including corporate CC or Hyatt GCs? Thanks.I answered your question on the other thread where you asked it ... http://www.flyertalk.com/forum/hyatt-gold-passport/1124212-hyatt-rewards-card-chase-38.html#post19228669

DHalltheway is correct
Shy of an error in your account the answer is unfortunately no :(
Qualifying eligble night must take place overnight on the First of September

For instance my upcoming stay starts on the 30th and my check out is on the 3rd only the first and the second of September will count
Thanks for the question
Cheers

I've had promotion credit received based on the date of check-out not check-in. So a stay on August 31st with a check out of September 1st counted for a promotion that started on September 1st. This was a couple of years ago, and I was as surprised as anyone when I got the credit (it was for those long gone FFN promotions) but that stay counted.

I've had promotion credit received based on the date of check-out not check-in. So a stay on August 31st with a check out of September 1st counted for a promotion that started on September 1st. This was a couple of years ago, and I was as surprised as anyone when I got the credit (it was for those long gone FFN promotions) but that stay counted.
Hope our community all had a fantastic holiday weekend.

Where is the sigh Smilie when you need it?
I discussed this with Gold Passport folks twice and both times the good folks from Omaha stood by their terms and conditions as nights stayed prior to September 1
will simply not count unless one stays over the night of the 1rst.So at present unless Gold Passport lurkers wish to add something my original information seems likely to be correct.
If you did in fact receive credit in the past consider yourself lucky.
What I can say is historically Hyatt Gold Passport has a number of rules and expectations of how things are suppose to happen and roll out.
To be polite sometimes due to their challenging internal systems some negative or more positive outcomes may prevail.
To quote a famous FT philosopher or two YMMV ;):)

Hope our community all had a fantastic holiday weekend.

Where is the sigh Smilie when you need it?
I discussed this with Gold Passport folks twice and both times the good folks from Omaha stood by their terms and conditions as nights stayed prior to September 1
will simply not count unless one stays over the night of the 1rst.So at present unless Gold Passport lurkers wish to add something my original information seems likely to be correct.
If you did in fact receive credit in the past consider yourself lucky.
What I can say is historically Hyatt Gold Passport has a number of rules and expectations of how things are suppose to happen and roll out.
To be polite sometimes due to their challenging internal systems some negative or more positive outcomes may prevail.
To quote a famous FT philosopher or two YMMV ;):)

You seem to have a lot of inside information from Hyatt. Are you an employee? What is a "Hyatt Ambassador"?

Hope our community all had a fantastic holiday weekend.

Where is the sigh Smilie when you need it?
I discussed this with Gold Passport folks twice and both times the good folks from Omaha stood by their terms and conditions as nights stayed prior to September 1
will simply not count unless one stays over the night of the 1rst.So at present unless Gold Passport lurkers wish to add something my original information seems likely to be correct.
If you did in fact receive credit in the past consider yourself lucky.
What I can say is historically Hyatt Gold Passport has a number of rules and expectations of how things are suppose to happen and roll out.
To be polite sometimes due to their challenging internal systems some negative or more positive outcomes may prevail.
To quote a famous FT philosopher or two YMMV ;):)

Not for me. Labor day is in May! :D

My experience is similar to that of your's too.

You seem to have a lot of inside information from Hyatt. Are you an employee? What is a "Hyatt Ambassador"?

He is just a frequent stayer and someone who loves Hyatt. Maybe in 10 years I will be as knowledgeable as he is.

You seem to have a lot of inside information from Hyatt. Are you an employee? What is a "Hyatt Ambassador"?

Thanks for the question!
Probably more information than anyone needs to know or probably cares however I thought it might be time for a mini bio.

Been an invited guest of Hyatt corporate in the past for sit down talks but have never officially worked for the company internally and have no official ties or special information other than is what is typically available publically. Having said that my relationships with Hyatt management in and out of the hotels spans over 30 years and has occasionally given me the opportunity to have a special insight/communication with some private upcoming information sometimes in advance to everything Hyatt does from hotels to the program. Sometimes I am not able to share such information publically out of professional respect.

Have worked as a consultant for a few of the major programs over the years and proud of some of the initiatives I recommended that were adapted by those major programs.
Some of which became those programs most important bragging rights and reasons members worked hard to reach the top tiers in those respective programs.
It’s become much harder to differentiate today as programs have matured and the industry has become so fiercely competitive.

Served on hospitality Consumer Advisory boards (one major for 4 years) and asked to participate privately by folks from corporate even though I was not part of target invited groups.If I have learned anything from my professional & consumer experience don’t be afraid to say it as it benefits nobody not to speak up right or wrong.
The worst case scenario is they never speak to you again.
Life is too short to not say what is on your mind especially as it benefits all parties.

A Hyatt Ambassador or any FT forum Ambassador for that matter is a volunteer position that anyone can apply for should an opening be available and the moderators and those responsible feel that a candidate may be a good choice in the given forum. The main qualification IMO is a passion for the brand/program one represents reasonable understanding of the program and hotels and the unselfish desire to help others. It’s helpful to share the greatness about the program as well as discuss the negatives to hopefully bring about suggestions/conversations for future improvement. Social Media on the whole gives that opportunity for companies and consumers to interact more closely with each other in a regular dialogue.An Ambassador may have extra program knowledge but learns regularly in the exchange and quite frankly keeps current by being regularly challenged by a wide variety of members questions.

A Hyatt Hotel customer since 1974 when a close family friend and his wife took me along on a trip to San Francisco and we all stayed at the Hyatt Regency San Francisco in the Embarcadero.Was mesmerized at the time coming up those escalators and certainly a lot younger!
In those days it was simply an awe inspiring moment and experience that changed the way I look at hotels and loyalty by brand forever.
Joined Gold Passport sadly late sometime in the mid 90s and perhaps the rest is history. Today I am closing in on Lifetime Diamond Gold Passport status though I would have achieved it already except for eligible stays I took that earned miles instead of Gold Passport Points which didn’t count
To date I have achieved 2,209,000 lifetime Gold Passport Points with just over half that fully redeemed.I don't doubt there are much bigger Hyatt customers than I!

Have extensive knowledge of most every promotion that Hyatt along with its terms and conditions has ever run since the mid 90s.
Some of which I have stored on computer and in old file cabinets before the internet became popular.
Have met and communicated with almost every major executive who has run Gold Passport and a number of their colleagues since the mid 90s.
Despite some of the disappointment more recently with less rewarding Gold Passport promotions/point opportunities the program has never been in better hands with the management team on board in the history of the company. This is not to say I agree with what they do all the time.
I don’t. Certainly there are a number of select missed opportunities where the program has suffered as has member satisfaction and engagement.
For those that are Diamond these folks in Chicago have changed the in house experience to amongst the best of most competing programs in most full service Hyatt Hotels.

Appreciate all the great support I have received from many of my fellow community members here in this forum. I was particularly gratified and honored after receiving a wonderful note of appreciation and thanks from Randy Petersen for my contributions in this Hyatt Ambassador forum.Mr.Petersen had much to do with bringing the original Ambassador team/program together here on Flyertalk
For those that aren’t aware (is that two of you out there?) he was the inventor and first to launch Inside Flyer Magazine (the monthly bible for frequent flier/hotel program members) and this amazing global community we all know as Flyertalk that has become such valuable part of our travel lives.

For today Hyatt remains my primary program and I thank all of you here for all your continued support and camaraderie.
I am particularly proud that especially in this forum we have some of the brightest, nicest folks that almost always personify the true meaning and spirit of a friendly helpful community.
Tip of the hat to my fellow Ambassadors and Moderators who make it happen 24/7 around the world ^
Cheers

Not for me. Labor day is in May! :D

My experience is similar to that of your's too.



He is just a frequent stayer and someone who loves Hyatt. Maybe in 10 years I will be as knowledgeable as he is.

Thanks for the way too kind words:cool: :o
Know all to well there are much brighter folks on programs out there then I.
The fact is after the last decade some of those customers and bloggers seem more aware of member needs then the various programs.

The nice thing about all our shared information together is the way we all leverage that for many of us to reap greater program earnings,better stay experiences,greater value and simply more productive stays.When I signed up on Flyertalk in 2000 we didn't have bloggers.
Many of them today serve a highly valuable service to us all in consolidating the information in a time constrained world.

Thank you very much! I will definitely check it! By the way, I think Hyatt really need to promote a better promotion as Marriott.

I answered your question on the other thread where you asked it ... http://www.flyertalk.com/forum/hyatt-gold-passport/1124212-hyatt-rewards-card-chase-38.html#post19228669

By the way, have you looked at the next post? Do you think it is just an error or normal phenomenon? Thanks a lot!

ep 5, 12, 6:29 pm #1484
jpripcord

Join Date: Mar 2011
Posts: 53
So I've had the Hyatt CC for about 6 months now. During the last promotion, I never received my 20% bonus on points, and it looks like the same thing this time around.

Anyone have experience getting the bonus points retroactively? I can prove I had the card of course.

I answered your question on the other thread where you asked it ... http://www.flyertalk.com/forum/hyatt-gold-passport/1124212-hyatt-rewards-card-chase-38.html#post19228669

Forgive me if this has been asked (but I didn't get to browse through 13 pages of threads) - I always have the question actually this time I have the real situation: I have a stay check in 11/28 and checkout 12/5. How many days will be counted in this promotion and will 11/30 night count in?

Thx in advance!


Dear FlyerTalkers,

We’re excited to announce the latest Hyatt Gold Passport global bonus point promotion, Imagine the Possibilities.

You can earn 5,000 Hyatt Gold Passport bonus points after your first five eligible nights and 10,000 more for every five nights after that. Earn up to 65,000 bonus points redeemable for free nights with no blackout dates, room upgrades and more. Simply register by October 31 and stay at any Hyatt hotel worldwide from September 1 through November 30.

The more nights you stay, the more bonus points you earn!

Stay Earn Total Bonus Points Earned
5 Nights + 5,000 bonus points = 5,000
10 Nights + 10,000 bonus points = 15,000
15 Nights + 10,000 bonus points = 25,000
20 Nights + 10,000 bonus points = 35,000
25 Nights + 10,000 bonus points = 45,000
30 Nights + 10,000 bonus points = 55,000
35 Nights + 10,000 bonus points = 65,000

Plus, if you’re a Hyatt Credit Card member, you’ll earn 20% more bonus points – an additional 1,000 after your first five nights and 2,000 additional for every five nights after that.

For more information, please look for upcoming details on hyatt.com.

To register, please visit Hyatt.com or call 1-800-228-3360 on August 15. Registration ends October 31.

We look forward to welcoming you soon at any one of nearly 500 hotels around the world.

Safe travels,

Jeff Zidell

Registration Link is now up - http://hyatt.com/gp/en/offers/possibilities-promo.jsp?icamp=hy_possibilities_hpma_en

Forgive me if this has been asked (but I didn't get to browse through 13 pages of threads) - I always have the question actually this time I have the real situation: I have a stay check in 11/28 and checkout 12/5. How many days will be counted in this promotion and will 11/30 night count in?

Thx in advance!

3 Nights including 11/30
There might be some conflicting info about whether the last night counts but it always counted for me on the basis that when you check-in the cost of the night is due even though you usually pay when you check-out.
So if the promo starts on Sept 1 it will only count when you check-in on Sept 1 and your night of Aug 31 will not count.

By the way, have you looked at the next post? Do you think it is just an error or normal phenomenon? Thanks a lot!

ep 5, 12, 6:29 pm #1484
jpripcord

Join Date: Mar 2011
Posts: 53
So I've had the Hyatt CC for about 6 months now. During the last promotion, I never received my 20% bonus on points, and it looks like the same thing this time around.

Anyone have experience getting the bonus points retroactively? I can prove I had the card of course.

Yes, you should be able to get your Points Posted Retroactively. I always have.

Received an email today letting me know I had hit 5 nights and had earned 6k points. Fifth stay was on 06SEP so looks like points will show up within a week.

By the way, have you looked at the next post? Do you think it is just an error or normal phenomenon? Thanks a lot!

ep 5, 12, 6:29 pm #1484
jpripcord

Join Date: Mar 2011
Posts: 53
So I've had the Hyatt CC for about 6 months now. During the last promotion, I never received my 20% bonus on points, and it looks like the same thing this time around.

Anyone have experience getting the bonus points retroactively? I can prove I had the card of course.
Are you sure that your Hyatt credit card is correctly linked to your Hyatt GP account?

Received an email today letting me know I had hit 5 nights and had earned 6k points. Fifth stay was on 06SEP so looks like points will show up within a week.

I didn't get an email, but I checked out on 9/12 and that stay included my 5th night. The 5k pts are already in my account. So, less than 3 days for me.

I can report that my 5,000 points posted almost instantly. My fifth night was Saturday with a 4 pm Sunday checkout and it posted to my account within the last couple hours. At the same time, I noticed my promo points. In fact, the line with the 5,000 points appears below so it was actually posted to my account earlier than the points from that stay.

Does anyone know whether nights will count toward this promo if I check in before the promo starts but stay past 9/1?

For future reference, the answer turns out to be yes. I checked in on 8/31 and got credit for nights starting on 9/1.

I can report that my 5,000 points posted almost instantly. My fifth night was Saturday with a 4 pm Sunday checkout and it posted to my account within the last couple hours. At the same time, I noticed my promo points. In fact, the line with the 5,000 points appears below so it was actually posted to my account earlier than the points from that stay.

Had the excact same experience on a recent check out. ^ to Hyatt for having promo points post so fast.

For future reference, the answer turns out to be yes. I checked in on 8/31 and got credit for nights starting on 9/1.

Hi, I am new to Hyatt. I am SPG Platinum and just before this promo started I signed up with GP had a stay at HKG and then at Macau and I have just noticed that both of the stays have not posted and I received no bonus for my Macau stay... May be I need to wait a little more for them to get posted?

Hi, I am new to Hyatt. I am SPG Platinum and just before this promo started I signed up with GP had a stay at HKG and then at Macau and I have just noticed that both of the stays have not posted and I received no bonus for my Macau stay... May be I need to wait a little more for them to get posted?

It shouldn't take this long - international properties can take a week to post - but not 3 weeks - contact GP CS.

Hi, I am new to Hyatt. I am SPG Platinum and just before this promo started I signed up with GP had a stay at HKG and then at Macau and I have just noticed that both of the stays have not posted and I received no bonus for my Macau stay... May be I need to wait a little more for them to get posted?


Welcome to Flyertalk,Gold Passport and the Hyatt Forum ^
As Peteropny rightfully suggested Gold Passport Customer Service can usually get most anything fixed/posted by request.
Not to worry. Have historically found international properties on average to take considerably longer to post even past the week threshold
even on award when all I was waiting for was incidentals to post.
Cheers

My first 5k + 1k (Hyatt card bonus) posted today - they counted the "free 3rd night" of a "More Free Time" reservation, which I was surprised about

It shouldn't take this long - international properties can take a week to post - but not 3 weeks - contact GP CS.

Should I call them or email to concierge over this forum is fine?

Should I call them or email to concierge over this forum is fine?

A call should take care of it in 5 minutes, if you can't or don't wish to call then you can always submit via the request form online and they'll probably get back to you in a day or two.

3 Nights including 11/30
There might be some conflicting info about whether the last night counts but it always counted for me on the basis that when you check-in the cost of the night is due even though you usually pay when you check-out.
So if the promo starts on Sept 1 it will only count when you check-in on Sept 1 and your night of Aug 31 will not count.

I take it as a fact then that Friday 30th of Nov will count? Planning a MR for a final threshold.

Had the excact same experience on a recent check out. ^ to Hyatt for having promo points post so fast.

Subsequent thresholds posted equally fast.

My first 5k + 1k (Hyatt card bonus) posted today - they counted the "free 3rd night" of a "More Free Time" reservation, which I was surprised about

CS can correct that. :D

Just hit 12 nights under this promo (checked out on Friday) and my first batch of 10k pts posted already. Another 4 nights this week means 16 nights and another 10k pts :)

wow 16 nights and you just earned a free night at a CAT 6 hotel :o

Just hit 12 nights under this promo (checked out on Friday) and my first batch of 10k pts posted already. Another 4 nights this week means 16 nights and another 10k pts :)

wow 16 nights and you just earned a free night at a CAT 6 hotel :o

Something is better than nothing. Especially with my reduced travel and lower overall spend due to stricter controls on travel spending.

I should hit my 35th Hyatt night since 1st Sep under this promo this week. With half the promo period still left.

There is now no additional incentive to continue at Hyatt till end Nov, while going back to SPG will mean unlimited double/triple points plus additional iphone booking bonuses etc. Not a complaint, but I wish there were further incentives for road warriors or at least not an earning cap at 35 nights in a 90 night period.

I'm just lucky to add two more nights in Nov to hit 5 in this 3 month period.

-WT


I should hit my 35th Hyatt night since 1st Sep under this promo this week. With half the promo period still left.

There is now no additional incentive to continue at Hyatt till end Nov, while going back to SPG will mean unlimited double/triple points plus additional iphone booking bonuses etc. Not a complaint, but I wish there were further incentives for road warriors or at least not an earning cap at 35 nights in a 90 night period.

I assume this year will be similar to last year, and this will be the last promotion of the calendar year. I'm a few stays short of diamond, so I'll use this promotion period to get that completed.

Looks like I'm only gonna end up with 30 :( Can't get Hyatt in Chicago at all during certain weeks. I wish they'd count December too.

I'm assuming if you start a stay on 11/30, that continues for 7 nights, only the first night is eligible? Would be great if not.

I'm assuming if you start a stay on 11/30, that continues for 7 nights, only the first night is eligible? Would be great if not.

Correct first night only unless you have a system errror working in your favor ;)

I signed up for this and SPG's dbl/tpl pt promo. I need the spg stays to reach 75 nights. As a comparison on 2 recent 5 night Hyatt and SPG stays (spg rate $2 more than Hyatt's (sub100 rate)), I netted about 3755 starpoints vs 14,274 Hyatt pts (it incs the Hyatt card 2K bonus). It is obvious in terms of points potential, this is by far a more superior promo btwn the 2.

I added an extra night just to make it to the next tier level... bonus points well worth it!

I'm a newbie so excuse me if this question is already answered/patently obvious to all involved.

I'm part of this promo but short two nights to get another 10k. I am leaving one very inexpensive property in GA on the 18th, for a 4 night stay in NY (18-22). I was hoping to book an extra two nights in GA (18th and 19th) while I am also booked in NY over the same nights. Would I still be credited with the nights as it pertains to the promo? It seems to me that an extra $150 for 13k GP points is well worth it.

I'm a newbie so excuse me if this question is already answered/patently obvious to all involved.

I'm part of this promo but short two nights to get another 10k. I am leaving one very inexpensive property in GA on the 18th, for a 4 night stay in NY (18-22). I was hoping to book an extra two nights in GA (18th and 19th) while I am also booked in NY over the same nights. Would I still be credited with the nights as it pertains to the promo? It seems to me that an extra $150 for 13k GP points is well worth it.

I believed double stay (1 phantom stay in one of the property) does not count the promotion. You will only earn whatever nights you stay at Hyatt GA till 18th and 4 nights at Hyatt in NY. Hope this helps ;)

I believed double stay (1 phantom stay in one of the property) does not count the promotion. You will only earn whatever nights you stay at Hyatt GA till 18th and 4 nights at Hyatt in NY. Hope this helps ;)

This is not always true.

I've stayed at a Hyatt in NY, and flew to BOS for a 2 day 1 night trip also at a Hyatt hotel. Night credit counted for both hotels and got bonus points too.

It doesn't work if the hotels are in the same state. E.g. staying 1 night at Andaz Wall Street and Andaz 5th Ave won't get you the points or night credit.

Thanks guys. I'll try my luck.

Thanks guys. I'll try my luck.

I would be very careful - since according to the T&Cs, you only get 1 night credit per night no matter how many rooms / how many properties you were registered in. You could get lucky and get it posted - but if it doesn't post automatically, you won't be able to get it posted.

Don't know where you are from, but perhaps you can just do a Mattress Run from "home" that may not be really expensive.

I would be very careful - since according to the T&Cs, you only get 1 night credit per night no matter how many rooms / how many properties you were registered in. You could get lucky and get it posted - but if it doesn't post automatically, you won't be able to get it posted.

Don't know where you are from, but perhaps you can just do a Mattress Run from "home" that may not be really expensive.

I agree with you Peter. This strategy works cheaper, better and safer in a lot of way (depending on your geographical location though).

I don't understand why Hyatt put a cap at 65000 bonus if they want to attract people to stay more in Hyatt. Like me I have earned the maximum 65000, then I am wondering whether I should change hotel. I still remember Hyatt didn't put a cap in 2010 spring promotion. Really disappointed on how they treat regular. Sighssssss

I don't understand why Hyatt put a cap at 65000 bonus if they want to attract people to stay more in Hyatt. Like me I have earned the maximum 65000, then I am wondering whether I should change hotel. I still remember Hyatt didn't put a cap in 2010 spring promotion. Really disappointed on how they treat regular. Sighssssss

I agree, however during this period I will end up just over the 35 nights to max out. With the holiday and travel already booked when the promo started I could not get more that 37 total. Most of my nights are business mon-thurs trips.

This is better than the spring promo that capped out at 45k.

I don't understand why Hyatt put a cap at 65000 bonus if they want to attract people to stay more in Hyatt. Like me I have earned the maximum 65000, then I am wondering whether I should change hotel. I still remember Hyatt didn't put a cap in 2010 spring promotion. Really disappointed on how they treat regular. Sighssssss

If you do not take your business elsewhere, Hyatt has no incentive to do anything otherwise.

Exactly, and you need to let them know. Preferably with some proof that you booked elsewhere.

does any know if there is promotion covering Dec. 1st till the end of year?

does any know if there is promotion covering Dec. 1st till the end of year?
There is only that i know of so far: "Imagine the possibilities - at our competitors."


;)

My promo post December 1 is to finish my MegaBonus with Marriott that runs through January 15.

To register, please visit Hyatt.com or call 1-800-228-3360 on August 15. Registration ends October 31.

Registration Link is now up - http://hyatt.com/gp/en/offers/possibilities-promo.jsp?icamp=hy_possibilities_hpma_en


Weak promotion and in addition very weak conditions. It turned out that I would have the possibility to stay five nights in a Hyatt in November but I won't be able to register for the promotion :td:

Weak promotion and in addition very weak conditions. It turned out that I would have the possibility to stay five nights in a Hyatt in November but I won't be able to register for the promotion :td:

2 1/2 months was not enough time for you to register? This thread was posted Aug 2nd...that makes nearly three months to become aware and register.

Weak promotion and in addition very weak conditions. It turned out that I would have the possibility to stay five nights in a Hyatt in November but I won't be able to register for the promotion :td:

I would call and ask for a supervisor for an override on registering me after the deadline but in any case I would definitely go ahead with the five nights in November and plead for the 5k points or 6k if you have the Hyatt Chase Card.
I would be very surprised if they didn't give it to you. Good luck.

I may be over-analyzing the T&Cs of this promotion but am I correct that a stay checking in on Nov 30 and checking out on Dec 2 will count only as 1 night for this promotion, not 2 nights, right?

I may be over-analyzing the T&Cs of this promotion but am I correct that a stay checking in on Nov 30 and checking out on Dec 2 will count only as 1 night for this promotion, not 2 nights, right?

Yes you are correct :)

Hi,

I have had 2 stays with Hyatt one in Sept and one in Oct for my business trip under this promotion in two different hotels in same city and it appears that it has not posted as yet on my hyatt Gold Passport account. I called them up right after my 2nd stay and they told me it usually takes 2 weeks for international hyatt properties to post stay with any bonuses ? Is it true? How could I get these stays posted asap. I keep travelling and hardly get time for repeated followups on such issues.

Thanks

You don't mention which hotel and where, which might help somebody advise you of a normal posting period for that hotel. Still, it seems like it's taking too long. The general rule in North America is two weeks absolute maximum and that is being patient.

I'd check the folios and verify the GP number was included and it was marked as an eligible stay. If the answer to both of those is yes, then I would give it no more than a few more days. If still not posted e-mail in the folios with a request to have the points, and the penalty points, posted.

If the GP number is not on the folio, which happens, that is the problem. But it can still be fixed by e-mailing in the folio.

Hi,

I have had 2 stays with Hyatt one in Sept and one in Oct for my business trip under this promotion in two different hotels in same city and it appears that it has not posted as yet on my hyatt Gold Passport account. I called them up right after my 2nd stay and they told me it usually takes 2 weeks for international hyatt properties to post stay with any bonuses ? Is it true? How could I get these stays posted asap. I keep travelling and hardly get time for repeated followups on such issues.

Thanks

at least when I stay at a Hyatt in Germany the points post normally one or two days after check-out - faster than my stays in USA

I paid normal hyatt daily rate. Booking shows Type of Rate as : HYATT DAILY RATE.

I am currently at 9 nights and could do a mattress run for $110 to get me up to 10 nights. I figure I would earn the 10,000 promo bonus + 2,000 for credit card bonus and another 1,000+/- in earned stay credit. I have already made diamond for the year and don't need the stay credit.

Do you think it's worth spending $110 to earn 13,000 points?

I am currently at 9 nights and could do a mattress run for $110 to get me up to 10 nights. I figure I would earn the 10,000 promo bonus + 2,000 for credit card bonus and another 1,000+/- in earned stay credit. I have already made diamond for the year and don't need the stay credit.

Do you think it's worth spending $110 to earn 13,000 points?

I would do anything below 1 cpp. Depending on how much hassle the MR is.

I am currently at 9 nights and could do a mattress run for $110 to get me up to 10 nights. I figure I would earn the 10,000 promo bonus + 2,000 for credit card bonus and another 1,000+/- in earned stay credit. I have already made diamond for the year and don't need the stay credit.

Do you think it's worth spending $110 to earn 13,000 points?

Yes - I'm in the exact same situation and will do a Mattress Run.

Thanks for the responses. I just saw my rate go down by another $10 so I will pull the trigger.

I don't know if it has been answered yet, but if I check-in on 11/30/12 and check-out on 12/1/12 will this stay count toward this promotion?

I don't know if it has been answered yet, but if I check-in on 11/30/12 and check-out on 12/1/12 will this stay count toward this promotion?

HI TAHKUCT!

We will be happy to assist you if it is a stay that counts towards earning the bonus points.

Sincerely,

Nick B.

I asked that same question repeatedly (both online and by phone) and never received a definitive answer. I booked an "insurance stay" in my own home town, to make double-dawg sure that I have 15 nights under the promotion.I don't know if it has been answered yet, but if I check-in on 11/30/12 and check-out on 12/1/12 will this stay count toward this promotion?

I asked that same question repeatedly (both online and by phone) and never received a definitive answer. I booked an "insurance stay" in my own home town, to make double-dawg sure that I have 15 nights under the promotion.

I guess I will have to do the same. T&C are not clear at all :mad: :confused:

HI TAHKUCT!

We will be happy to assist you if it is a stay that counts towards earning the bonus points.

Sincerely,

Nick B.



I decided to stay a few nights in a Hyatt. Registration expired end of October. Hyatt would not let me register for the promo. Two angry Diamond members for that!

Why not answer the question for all to see instead of saying contact GP Concierge privately?

I am currently at 9 nights and could do a mattress run for $110 to get me up to 10 nights. I figure I would earn the 10,000 promo bonus + 2,000 for credit card bonus and another 1,000+/- in earned stay credit. I have already made diamond for the year and don't need the stay credit.

Do you think it's worth spending $110 to earn 13,000 points?
I'm probably going to spend less than this for one final night to earn another 10,000 points (plus the points from my stay) and make certain that I've requalifiied for Diamond. So far, I've just barely made it and a bit of a cushion would be reassuring in case there's been an error that I haven't noticed.