Darlox
Aug 1, 12, 4:03 pm
In-a-nutshell: I booked a ticket and paid fees during an upgrade. UA had some kind of system error a few weeks ago and cancelled my ticket. They fixed their own mistake and re-instated it, but during the reinstatement, they re-charged me for fees slightly different (more) than the originals. I called, and after more than an hour on the phone, they accepted the error in the double-billing, but have refunded the cheaper fees, and are claiming that the new (more expensive) fees are correct.
In detail: This is related to the now-infamous UK Air Passenger Duty. When I upgraded the flight, I was charged $102 in APD, and have receipts showing that fee amount and fare class 'R'. The key here is that I booked two separate itineraries -- one for me, and one for my mother-in-law with slightly different travel dates, so I have to sets of charges to use as references.
My ticket was erroneously cancelled and reinstated mid-itinerary by UA. When re-instated, they charged me another $100, and then yet another $100.93. So, at that point, I had paid $302.93 in fees. The first two people I talked to couldn't even see that I had been charged anything extra, but they finally connected me to a billing person who looked me up by credit card number.
She (and the agent I have subsequently spoken to) claim that the late-charge of $100.93 was correct. They've refunded $100 -- meaning I've paid a total of $202.93 in APD at this point.
However, on my mother-in-law's ticket -- which was not canceled / reissued -- I've only paid a total of $102!!
I don't want to dispute this with my credit card company and start a fight with UA, if it turns out that they're correct, and that I got lucky and somehow my mother-in-law's ticket was UNDER-charged.
But either way, it's pretty smarmy that they went back mid-itinerary and re-hit my credit card for additional $$ regardless of the reason. At very least I need a receipt, which they have been unable to provide. The "new" receipt I was sent by billing only contains the original $102 fee as a line-item, and has no reference to the additional amounts charged, or why! The only record I have at all is my credit card statement.
In detail: This is related to the now-infamous UK Air Passenger Duty. When I upgraded the flight, I was charged $102 in APD, and have receipts showing that fee amount and fare class 'R'. The key here is that I booked two separate itineraries -- one for me, and one for my mother-in-law with slightly different travel dates, so I have to sets of charges to use as references.
My ticket was erroneously cancelled and reinstated mid-itinerary by UA. When re-instated, they charged me another $100, and then yet another $100.93. So, at that point, I had paid $302.93 in fees. The first two people I talked to couldn't even see that I had been charged anything extra, but they finally connected me to a billing person who looked me up by credit card number.
She (and the agent I have subsequently spoken to) claim that the late-charge of $100.93 was correct. They've refunded $100 -- meaning I've paid a total of $202.93 in APD at this point.
However, on my mother-in-law's ticket -- which was not canceled / reissued -- I've only paid a total of $102!!
I don't want to dispute this with my credit card company and start a fight with UA, if it turns out that they're correct, and that I got lucky and somehow my mother-in-law's ticket was UNDER-charged.
But either way, it's pretty smarmy that they went back mid-itinerary and re-hit my credit card for additional $$ regardless of the reason. At very least I need a receipt, which they have been unable to provide. The "new" receipt I was sent by billing only contains the original $102 fee as a line-item, and has no reference to the additional amounts charged, or why! The only record I have at all is my credit card statement.