United MileagePlus (Consolidated) - $50 "handling fee" for medical change of flights?
Aug 1, 12, 10:25 am
Wow. Is this another change I will like?
Broke my foot literally hours before I was schedule to leave -- toe was going pependicular to my foot -- and I needed to see another doc before I could fly.
No worries. Pushed back business trip by a week or so. Called in, got ticket changed, $250 change fee, waived when I send in documentation.
Now they tell me there is a $50 handling fee to do this? Wow. Was it always like this? That's absurd.
Aug 1, 12, 10:26 am
Yup UA has been doing. There have been a couple of other threads that reference medical problems and the problems FTers have been having with UA on these types of tickets.
Aug 1, 12, 10:27 am
Just tell them you are on MX, they know what that means and do it to me all the time. If that doesn't work, keep good records of it so you can charge them $250 if they have a mechanical problem and tell them you will refund it if they provide you documentation of it but you charge $100 handling fee.
Aug 1, 12, 10:29 am
Yes, the $50 happened to grandma_1780 was in the hospital in 2010 (FWIW, PMUA).
Aug 1, 12, 10:54 am
$50 fee is better than medical change on Lufthansa. A visiting relative had been in a car accident and was at Johns Hopkins hospital an induced coma. She was obviously unable to make her return trip IAD-FRA on Lufthansa but only had a nonrefundable ticket. So I thought I would just call to see if they would make an exception for a person in a coma. The response was "of course not." So after her recovery I just bought her a new ticket on UA.
Aug 1, 12, 12:02 pm
I had to pay the $50 fee as well. I was charged the $150 and then refunded $100. I thought it was new but then remembered my previous cancellations were American with no fee charged.
Aug 1, 12, 1:32 pm
It IS new, tho' as mentioned pmUA was using this policy before 3/3. Not sure when it changed, but bh broke all sorts of bones in the leg in Feb 2009, and we had to make two ticket changes as a result; all fees fully refunded. Some time between then and 2011 the $50 "handling fee" was introduced. TBH, with all our medical records et al, translated as this happened overseas, they never once asked to see anything in order to process the refund in the end. So I am assuming they just made $50 the default change fee, to offset against people abusing the system.
Aug 1, 12, 1:59 pm
It IS new, tho' as mentioned pmUA was using this policy before 3/3. ...Been in place for PMUA for a couple of years (some time in late 2010, I believe)
Jun 2011 thread -- http://www.flyertalk.com/forum/united-mileage-plus-pre-merger/1224476-non-refundable-50-processing-fee-per-ticket-bereavement-change.html
with some searching should be able to find an earlier thread
Have a random sampling of CoC's and found it in one dated March 2011