Diners Club Club Rewards - Payment Envelope?
11.5 times out of 12, or 23 times out of 24, I pay my Diners Club bill electronically. But on rare occasions I want/need to pay by check and through the US mail.
I just noticed that my latest bill didn't have a return payment envelope. Looking at last month's bill, it didn't have an envelope either. Has the lack of a payment envelope been going on for a while?
beep88
Jul 27, 12, 7:56 pm
The general practice with various cards is that if you have paid your bills a few times by phone/online banking a few times, they don't give you the envelope anymore.
sdsearch
Jul 28, 12, 10:45 am
11.5 times out of 12, or 23 times out of 24, I pay my Diners Club bill electronically. But on rare occasions I want/need to pay by check and through the US mail.
They don't expect that. They assume that if you paid electronically every month for a while, that you will from now on always pay electronically. And all my cards (from different banks) have started doing that in the last year or two.
Can't use use your bank's Bill Pay (in which case they write the physical check and send it in their envelope)?
IIRC you can also pay over the phone. (I seem to recall some people had to do that during the "dark days" of the website changeover about half a year ago.)
Otherwise, you just have to use your own envelope.
iheartwiki
Aug 7, 12, 6:26 pm
anyone know if it's possible to get them to stop sending us the bill by mail and just send it electronically like everyone else? It doesn't seem to be an option available online.
sdsearch
Aug 8, 12, 4:46 pm
anyone know if it's possible to get them to stop sending us the bill by mail and just send it electronically like everyone else? It doesn't seem to be an option available online.
It was never an option while it was with Citi, and there hasn't been much progress yet on the IT side with Diners since Bank of Montreal took it over (other than the Club Rewards section).
I don't ever recall getting any email from Diners Club other than the confirmation of online payment, for which it asks me my bloody email address every single time. I don't get the impression they're even set up to remember my email address! So how could they go all-electronic if they're hardly electronic (besides the web site itself) to begin with?
I assume they'll redo the rest of the website at some point (but it seems a low priority with them, perhaps rightly so after the online fiasco late last year, when having access to your bills only online would have been disastrous, as the paper bills were the only thing that worked correctly for a couple months), and perhaps will offer such stuff in time, but not right now.