US Airways Dividend Miles - Travel magazine reporter review of US ORD-PHL

When I saw the headline "Review: US Airways Economy Class ORD to PHL" I had to read on. Was not disappointed.

From Global Traveler magazine's newsletter eFlyer (July 25, 2012).
__________________________________
US Airways
Economy Class
Chicago (ORD) to Philadelphia (PHL)
tel 800 428 4322


As a loyal member of both Delta Air Lines' and Southwest Airlines' frequent-flyer programs, flying US Airways is new to me, although I fly more frequently since I moved to Philadelphia. Philadelphia International Airport (PHL) is a US Airways hub.

After a few trips on the airline, I am not impressed. From the website to onboard service, US Airways has proven to be less than satisfactory. The website is not user-friendly. When I tried to click various buttons or pull-downs, nothing happened. The website finally worked when I switched browsers, from Firefox to Safari. I was surprised that an airline as big as US Airways has a website not supported on Firefox. This small but annoying point didn't deter me from booking additional flights on the airline, but my last experience with US Airways did.

After a business trip in Chicago, I headed to O'Hare International Airport (ORD) for my flight home to Philadelphia. We boarded in a timely fashion. As we were taxiing, a flight attendant announced our plane was grounded due to inclement weather in Philadelphia and they had no projected time for take-off. An hour went by with no updates, then another hour. Finally, two and a half hours later, a flight attendant announced we were allowed to get off the plane.

US Airways ground staff refused to let us off the jetway, screaming at us to get back on the plane because it would take too long to reboard once we were able to fly. The passengers were confused, as we were told the flight had no plans to take off anytime soon. What resulted was a brawl between the flight attendants and the US Airways ground staff in the middle of the airport while we passengers sat in a hot, crowded jetway.

The way the US Airways employees acted toward the passengers was completely inappropriate. From this point on, I am willing to pay more for better service.

Lindsay Gruen
__________________________________

When I saw the headline "Review: US Airways Economy Class ORD to PHL" I had to read on. Was not disappointed.

From Global Traveler magazine's newsletter eFlyer (July 25, 2012).
__________________________________
US Airways
Economy Class
Chicago (ORD) to Philadelphia (PHL)
tel 800 428 4322


As a loyal member of both Delta Air Lines' and Southwest Airlines' frequent-flyer programs, flying US Airways is new to me, although I fly more frequently since I moved to Philadelphia. Philadelphia International Airport (PHL) is a US Airways hub.

After a few trips on the airline, I am not impressed. From the website to onboard service, US Airways has proven to be less than satisfactory. The website is not user-friendly. When I tried to click various buttons or pull-downs, nothing happened. The website finally worked when I switched browsers, from Firefox to Safari. I was surprised that an airline as big as US Airways has a website not supported on Firefox. This small but annoying point didn't deter me from booking additional flights on the airline, but my last experience with US Airways did.

After a business trip in Chicago, I headed to O'Hare International Airport (ORD) for my flight home to Philadelphia. We boarded in a timely fashion. As we were taxiing, a flight attendant announced our plane was grounded due to inclement weather in Philadelphia and they had no projected time for take-off. An hour went by with no updates, then another hour. Finally, two and a half hours later, a flight attendant announced we were allowed to get off the plane.

US Airways ground staff refused to let us off the jetway, screaming at us to get back on the plane because it would take too long to reboard once we were able to fly. The passengers were confused, as we were told the flight had no plans to take off anytime soon. What resulted was a brawl between the flight attendants and the US Airways ground staff in the middle of the airport while we passengers sat in a hot, crowded jetway.

The way the US Airways employees acted toward the passengers was completely inappropriate. From this point on, I am willing to pay more for better service.

Lindsay Gruen
__________________________________

Think I'll get my September trip re-booked on UA in that case...

Sorry, I'm not sure I am following ....

For most of us US FTs, these IRROPS and subsequent intra-staff dust-ups are a feature.

Also, the price structure at US is such that it is perfectly possible to pay more for a ticket without having to accept better service.

[Seriously, thanks for the article, which is amusing. I'm a big fan of these "USAirways is the pits" articles since in the short-run at least they make it easier to get upgrades to F.]

Oh puhhhhlease..... Whoever this writer is needs to get a clue that this kind of thing happens at every airline... Its not exclusive to US (although we are a functioning dysfunctional family) Her beloved WN scraps the bottom of the barrel for passengers and Delta is just a big fat hot mess.... So let her fly those flights and stay away from US...

The title is missleading too. If it was a total meltdown the story would be longer and a brawl between staff includes physical altercations not just raising of voices between Phillies and Cubs....

Hater's gonna hate...

As Biggie Fries says aptly: "nothing to see here, move along"

Go Gators

The stiff, clichéd phrases "less than satisfactory" and "timely manner" are like the worst reviewers on skytrax. Indignant and prissy and not credible.

Hater's gonna hate...

As Biggie Fries says aptly: "nothing to see here, move along"

Go Gators

+1

I love my flights on US Airways. 'Nuff said.

Oh puhhhhlease..... Whoever this writer is needs to get a clue that this kind of thing happens at every airline... Its not exclusive to US (although we are a functioning dysfunctional family) Her beloved WN scraps the bottom of the barrel for passengers and Delta is just a big fat hot mess.... So let her fly those flights and stay away from US...

The title is missleading too. If it was a total meltdown the story would be longer and a brawl between staff includes physical altercations not just raising of voices between Phillies and Cubs....

Great post!!! ^

I also find it interesting that she complained about the website not working with Firefox and had to use Safari.

That sounds more like user error to me. I use the website all the time in Firefox and it works just fine. Sure, the website could be better, but it's not as terrible as she made it out to be.

Sounds like she has some issues on her computer that need fixing. That's not US's fault though.

Sounds like someone needs to re-learn the definition of 'brawl'. ^ And just Sunday i booked a flight on thier website using Firefox.

Hey, I have no problem with US (ive been a DM member since 1991 and I'm 26 years old), but the lack of any type iPad support even from Safari is pretty ridic. I get error page every time i try. I keep checking every 6 months to see if theyve fixed it and nope! not yet! haha

For most of us US FTs, these ... intra-staff dust-ups are a feature.

I love it! ^

Hey, I have no problem with US (ive been a DM member since 1991 and I'm 26 years old), but the lack of any type iPad support even from Safari is pretty ridic. I get error page every time i try. I keep checking every 6 months to see if theyve fixed it and nope! not yet! haha

Have you tried clearing cookies and data? Safari on IPad (64gb Ipad3) works for quite a while between clears, for me at least. Discussed in link below

http://www.flyertalk.com/forum/us-airways-dividend-miles/1323307-accessing-usairways-com-ipad-merged-threads.html

Hey, I have no problem with US (ive been a DM member since 1991 and I'm 26 years old), but the lack of any type iPad support even from Safari is pretty ridic. I get error page every time i try. I keep checking every 6 months to see if theyve fixed it and nope! not yet! haha

Clear your browser cache it should work fine.