TheAdvocate
Jul 24, 12, 3:14 pm
I just got back from ORD and I thought I'd chime in with a short report. Flew out Sunday the 16th PHL-ORD and returned on Friday 7/20 on US5. Some observations.
Boarding - Still a cluster fornication if ever there was one. The gate areas on C in PHL are not huge and I think that's part of it. Ditto for F10 in ORD. The process does get everybody on board in a timely fashion and we boarded on time both flights.
In Flight - Beverage service was prompt and pleasant. The had held device held took my money without a hitch which the F/A upon inquiry mentioned that wasn't always the case. They mentioned snack but never pimped them to us. Kind of a shame as I would have bought some I think.
Cleanliness - Both aircraft were SPOTLESS and looked brand new (maybe they were)
Seat pitch was acceptable, not great but hey it's coach on a domestic airline. All in all I'd give it an A for coach service. If they can get M/L service consistent then they have come a very long way. These two flights were more than acceptable even in 22D.
Boarding - Still a cluster fornication if ever there was one. The gate areas on C in PHL are not huge and I think that's part of it. Ditto for F10 in ORD. The process does get everybody on board in a timely fashion and we boarded on time both flights.
In Flight - Beverage service was prompt and pleasant. The had held device held took my money without a hitch which the F/A upon inquiry mentioned that wasn't always the case. They mentioned snack but never pimped them to us. Kind of a shame as I would have bought some I think.
Cleanliness - Both aircraft were SPOTLESS and looked brand new (maybe they were)
Seat pitch was acceptable, not great but hey it's coach on a domestic airline. All in all I'd give it an A for coach service. If they can get M/L service consistent then they have come a very long way. These two flights were more than acceptable even in 22D.