InterContinental Hotels: Priority Club & Inter-Continental Ambassador - How often are you told your paid stay is non qualifying

I am getting a bit sick and tired of paid stays booked on the ihg website are posting as non qualifying

Then when calling the customer care line and talking to manila I am given the parrot fashion reply
"your booking price is too low for points!"
Then I have to ask for supervisor more than once
Then after long wait told yes it is qualifying but they have to contact the hotel to get it to post

this is all a huge waste of time and one should be given bonus points for any tie this happens
What is your opinion?
to answer the question
this particular stay rate was the advanced purchase prepaid rate on the website.nothing at all about non qualifying.
I have also had BOGOs post as non qualifying with the the rate is too low and when i say its buy full price stay 2nd night free they seem to get it.

I am getting a bit sick and tired of paid stays booked on the ihg website are posting as non qualifying

Then when calling the customer care line and talking to manila I am given the parrot fashion reply
"your booking price is too low for points!"
Then I have to ask for supervisor more than once
Then after long wait told yes it is qualifying but they have to contact the hotel to get it to post

this is all a huge waste of time and one should be given bonus points for any tie this happens
What is your opinion?


I agree 100%, however, often I get the run around first, such as being hung up on, being transfered to an unrelated department, or put on hold for more than 15 mins.

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Only happened to me once in the last year, and that was an Amb Weekend Voucher. What rate are you booking that comes out as non-qualifying? There are a number of special rates that say 'PC Points do not apply' in the terms (like the 35% off rate in Europe)

Could someone please list the type of rates that they are encountering trouble with as it would be most helpful to the rest of us to be aware of this potential problem when selecting rates to book?

Could someone please list the type of rates that they are encountering trouble with as it would be most helpful to the rest of us to be aware of this potential problem when selecting rates to book?

Ambassador Weekend Voucher

Could someone please list the type of rates that they are encountering trouble with as it would be most helpful to the rest of us to be aware of this potential problem when selecting rates to book?

Booked the exclusive member offer (http://www.priorityclub.com/hotels/us/en/global/offers/pre_sale?cm_mmc=socialmedia-_-facebook-_-PCR-_-TacticalPreSale_AMEA_26.6.12), basically up to 30% off plus free breakfast for 2 and internet. Posted as non-qualifying stay on the PC website. I've contacted the hotel to seek clarification and they agreed that it should have been a qualifying stay. The hotel has sent email to PC customer service a week ago, but no response yet from PC.

Ambassador Weekend Voucher

Never had a problem with this rate. I only have problems, if I book more than one night with different reservations. But in the end I always got multiple points (every night a new stay;))

Could someone please list the type of rates that they are encountering trouble with as it would be most helpful to the rest of us to be aware of this potential problem when selecting rates to book?
I suspect the problem is often caused by upgrades when price disparity is huge. About 30% of my stays in the past 12 months posted as non-qualifying even with Best Flexible rates.

I am getting a bit sick and tired of paid stays booked on the ihg website are posting as non qualifying


I know how you feel, it has happened to me 100% of the time, even for flexible rates which has left me ver perplexed. I have always chased them up by email, sometimes taken a couple of emails to get it rectified. Usual first response is standard vague nonqualifying stay blurb. When I follow this email up I usually then get another email telling me I'll get the points as a one time exception but please can I be sure to reserve qualifying rate next time. I have then followed up that email with a query as to how I can tell whether a stay is qualifying or not, only to get another vague meaningless response from pc.

My most recent stay was on the olympic flame rate which has also showed up as nonqualifying. However, that was such a good offer I'm guessing it is true that it was a nonqualifying stay unless somebody can tell me different.

Upshot of all this is that I do not use PC properly as I would wish, preferring instead to focus only on their special promotions.

Ambassador Weekend Voucher

+1

Actually, +3 (literally -- 3 BOGO stays, none posted correctly) in the last month. Since their "system upgrade" these haven't been posting properly, and it's really annoying me. :mad:

Never had a problem with this rate. I only have problems, if I book more than one night with different reservations. But in the end I always got multiple points (every night a new stay;))

This was my experience as well...until "the upgrade". Have you had a recent BOGO stay?

This was my experience as well...until "the upgrade". Have you had a recent BOGO stay?

My last stay was in April with a BOGO rate - no problems. My problem: I´m so tired of IC, I now book other hotels.

So, other than the deeply discounted perfectly fine rate that was available to be booked online and perhaps people having been granted upgrades, the griping seems to be over one particular rate -- the BOGO opportunity that comes with Ambassador membership.

So, if this is what you guys are really griping about -- and I certainly can understand this -- then why is the title of this thread so misleading?

It should be renamed how often are you told that your BOGO Amabassador paid stay is non-qualifying. With but a single demonstrable execption, this seems to be what all the ellyaching is about. :rolleyes:

I've had a couple of advance saver bookings post as non qualifying this year. When I raised a claim I was told that the rate is discounted so doesn't qualify. On each occasion I then sent a screenshot of the booking screen showing that a points value was quoted, and they reluctantly credited the miles.

Even though I had sent them screenshots of the booking screen, they still insisted that the reservations were non qualifying, and that they were just doing it as a goodwill gesture.

I'd be interested to know the legal position - if they state that points are to be awarded during the booking, then later claim that the booking is non qualifying, where do you stand?

I've had issues with 2-4-1 and, like a previous poster, twice in the last year with advanced purchase rates booked on the IHG booking engine.

I have saved up the multiple fob-off e-mails and counter-correspondence with the intention of writing a letter of complaint regarding the customer services department. I will demonstrate my state of mind using smileys at each point ...

The last occassion was a room booked for CP Gatwick Airport whereby:

1) The stay wasn't even showing. :eek:
2) After some correspondence the stay showed as non-qual. :(
3) After further correspondence I got the "deeply discounted rate" guff. :mad:
4) After some strongly worded (but non-abusive) insults regarding customer service I received an apology regarding the service and the points credited. :rolleyes:

This was nowhere near as bad as the previous correspondence I had, where a post had gone down as non-qual, was rectified and then due to the way they had rectified didn't trigger any of the promos (e.g. certan 1x2x3x4x bonuses). When trying to explain that one all I kept getting was the "deeply discounted rate" guff which had absolutely no relation/bearing on the issue I actually had! :mad::mad::mad:

Needless to say, I'm winding myself up writing about having to deal with some of these moronic idiots in IHG customer service - and yes, I know that it allegedly results in a quicker reconcilliation by phoning but a) I refuse to call an 0845 no. on principle and b) I refuse to speak to someone in Manila who doesn't have a clue what I'm saying (not their fault by the way - it's IHGs business decision) and can't deal with anything off script.

Only ever had a problem when two back to back 2-4-1 bookings were merged by the hotel. Completed the missing points form and got the stay and points shortly after.

Have been using 241 and Amex 35% rates regularly this year without any problems. I always take screen shots to show the "Eligible points for this reservation: xxxx" and "Rate Type: Exclusive 2 for 1"

I've had a couple of advance saver bookings post as non qualifying this year. When I raised a claim I was told that the rate is discounted so doesn't qualify. On each occasion I then sent a screenshot of the booking screen showing that a points value was quoted, and they reluctantly credited the miles.

Even though I had sent them screenshots of the booking screen, they still insisted that the reservations were non qualifying, and that they were just doin as a goodwill gesture.

I'd be interested to know the legal position - if they state that points are to be awarded during the booking, then later claim that the booking is non qualifying, where do you stand?

I hate to tell you this, but even an Entertainment discounted rate which clearly states that no points are to be awarded in its offering materials, displays a points to be received notification once the booking is made.

At the very least, advanced saver and other rates that are discounted but are only available online would seem to be an easy fix. This is a bad way to run a frequency program.

Just concluded a 30 min. call with customer care, to discuss two non-qualifying stays, one of which was an advance purchase rate (Amsterdam Amstel) and the other the paid nite of a BOGO weekend stay (Paris Le Grand). The agent initially told me both stays were at "discounted rate"s and therefore non-qualifying. After protest and a lot of waiting on hold, the advance purchase rate was adjusted to a full qualifying stay, with all appropriate bonuses (5,000+ points), but the BOGO stay was only given a "good-will" adjustment of 2,000 points. Is it worth trying again?

Dave

I'm getting about 30% of my stays posting as non-qualifying, and when I submit a points claim, about 30%-50% of the cases they come back with "deeply discounted". After getting upset (not abusive, only telling them that I resent being told my rate was non-qualifying without even checking) I have always gotten the points -- except in one case where I then had to follow up with Ambassador service.

I also have the feeling that the problem are free upgrades that make the rate look cheap. Or it could be the hotel trying to safe on points...

HTB.

Just concluded a 30 min. call with customer care, to discuss two non-qualifying stays, one of which was an advance purchase rate (Amsterdam Amstel) and the other the paid nite of a BOGO weekend stay (Paris Le Grand). The agent initially told me both stays were at "discounted rate"s and therefore non-qualifying. After protest and a lot of waiting on hold, the advance purchase rate was adjusted to a full qualifying stay, with all appropriate bonuses (5,000+ points), but the BOGO stay was only given a "good-will" adjustment of 2,000 points. Is it worth trying again?

Dave

I definitely would complain. I personally don't really care about the points as much as the qualifying stay towards renewing my RA status. If they didn't post the BOGO properly then you didn't get a one-night credit.

What is going on at IHG lately? How could their systems have gotten worse? :confused:

Last weekend was the second in a row (IC Buenos Aires, IC Vienna) that I've used an Ambassador BOGO and received a Non-Qualifying posting to my account. This also happened about six months ago with a BOGO stay at the ANA Tokyo.

Of course, each time has required contacting the Ambassador Centre and having points posted manually. And each time they fail to include the nights in the Ambassador Accelerator promotion, or any other points promotions.

From other posts this is becoming a major issue. Why is it happening, particularly now that we must book BOGO stays using the special rate which is generally the same of the Best Flex rate?

Out of curiosity, why is everyone calling in instead of using the online point discrepancy form? I've used the online form over a dozen times and the problems have always been rectified within a few days with no issues. It takes only a couple of minutes to fill in the form instead of having to be put on hold for 30 min over the phone.

Hi
I also use the on line form, I normally get the points added but only find out by logging into my account. I don't receive replies from the m unless they are refusing it. A couple of times they have refused the Amex 2 for 1 nights, I then send them the terms and conditions which show the 35% off and the 3 for 2 as none qualifying, but nothing mentioned in the 2 for 1 t&c, even though they are all on the same page.

Out of curiosity, why is everyone calling in instead of using the online point discrepancy form? I've used the online form over a dozen times and the problems have always been rectified within a few days with no issues. It takes only a couple of minutes to fill in the form instead of having to be put on hold for 30 min over the phone.

3 of last 5 stays posted as non-qualifying for me - one BOGO, others Priority Privilege discounted. Online form has worked for 2 with additional followup required for the third.

I have just had my RA downgraded a month early and if last stay had posted properly believe I would have requalified. Going to be a long process to get this sorted

I have just had my RA downgraded a month early and if last stay had posted properly believe I would have requalified. Going to be a long process to get this sorted

Good luck.

Ewire.

Last weekend - IC HK - BOGO - posted as non qualifying.

Let's see what happens - have submitted a missing points claim.

3 of last 5 stays posted as non-qualifying for me - one BOGO, others Priority Privilege discounted. Online form has worked for 2 with additional followup required for the third.

I have just had my RA downgraded a month early and if last stay had posted properly believe I would have requalified. Going to be a long process to get this sorted

Priority Privilege rates are always qualifying rates according to the PC Terms and Conditions - Article 11:

Points for Stays. ......
Eligible Charges Worldwide include the following Qualifying Room Rates paid for hotel room nights: including the hotel’s Advanced Purchase Rate, Best Flexible Rate, worldwide sales negotiated rate, national/regional/local government rate and specified leisure rates as confirmed by IHG's HOLIDEX® Plus reservation systems. Points will be awarded for Qualifying Room Rates booked through IHG central reservation offices, IHG web sites, travel agents or directly at the hotel. In addition, in North, South and Central America and the Caribbean, points may be collected on locally negotiated rates if these rates are discounted less than 30%. At Asia Pacific hotels, Qualifying Room Rates also include all locally negotiated rates. Eligible Charges Worldwide also include food and beverage, telephone, laundry, and in-room movies charged to the member's room. ...............

PP rates are locally negotiated rates within the Asia Pacific region.

mxm135 :)

Out of curiosity, why is everyone calling in instead of using the online point discrepancy form? I've used the online form over a dozen times and the problems have always been rectified within a few days with no issues. It takes only a couple of minutes to fill in the form instead of having to be put on hold for 30 min over the phone.

Recently had two nights at HIX in Bogota post as non qualifying. I followed the advice above using the online point discrepancy form. A day later I received an email apology and advising me that my points were posted. I also received an additional 2,000 points "loyalty goodwill points." Thanks IHG and mister_big!

Recently had two nights at HIX in Bogota post as non qualifying. I followed the advice above using the online point discrepancy form. A day later I received an email apology and advising me that my points were posted. I also received an additional 2,000 points "loyalty goodwill points." Thanks IHG and mister_big!

Wow nice, maybe I need to do online from now on!

Just came back from a 6 nt stay at IC bali ( prepaid rate)
on checkout was presented with an account with only incidentals.
I thought it strange but just paid what was there
the sty just posted as a non qualifying
why can they not get it together!
called and got the stay to post
the reason I have not used the online form as most replies are that it is a non Q rate then i have to call anyway better to just nip it in the bud.

A few non qualifying nights on AMB weekend certificate night - but a quick call to the ambassador service sorts this out fairly easily

This happened to me last year at HI Sutton. It was £96 booked through priority club.com. Anyone who has stayed in Sutton would know this is not a "heavily discounted rate" as the answer for it being non qualifying was. I wrote (yes a hand written letter!) to IHG , a guy rang me to acknowlege my letter and said they would come back to me with a "compensation package". Never heard from them again.

My 60+ stays at IHG a year will drop to half a dozen this year. Hilton and Marriott benefiting from the appalling behaviour of IHG to its loyal customers.

Just checked and this apparently happened to me. Argh. My stays from May of last year did not appear. But my fault for not checking.