leftpinky
Jul 20, 12, 1:36 pm
Hi all,
So I had a reservation at the Andaz for five nights starting July 27th on points. Andaz says that the rate is nonrefundable, non-cancellable. However, I called Hyatt and had two seperate CSRs tell me you can cancel points reservations and there is not a charge. I had to move my London portion around due to work committments.
So I cancelled and get an email from the Andaz saying that I can't do that and they created a new paid reservation for me without my permission. On top of this, the CC they had on file was a hyatt card which I cancelled last year to get the Shappire or something. So they tried to charge the card twice but got rejected each time. So basically they have a reservation under my name without a CC.
Where it gets tricky is I still have a seperate reservation for one night on points after those five days that I still need. It's on a current AMEX that I use. I am afraid they'll try to charge that card, which I think would be fraud on top of creating a reservation for me without my permission. You can't charge one card, then when it doesn't work, charge the reservation to another card you were never given permission to use.
I tried talking to the Andaz people and the guy working in guest services said he'd try to talk to the CSRs who said I could cancel, etc. But it's been three days and no followup. I called today at 2 pm London time and evidently he had already gone home? Two days earlier he was working till 7 or 8 pm.
Thoughts? Since they dont have a valid CC, Im sure I can dispute. Worst case scenerio, I can't pay the $1000/night for five nights, esp of a reservation I am not staying at....help!
So I had a reservation at the Andaz for five nights starting July 27th on points. Andaz says that the rate is nonrefundable, non-cancellable. However, I called Hyatt and had two seperate CSRs tell me you can cancel points reservations and there is not a charge. I had to move my London portion around due to work committments.
So I cancelled and get an email from the Andaz saying that I can't do that and they created a new paid reservation for me without my permission. On top of this, the CC they had on file was a hyatt card which I cancelled last year to get the Shappire or something. So they tried to charge the card twice but got rejected each time. So basically they have a reservation under my name without a CC.
Where it gets tricky is I still have a seperate reservation for one night on points after those five days that I still need. It's on a current AMEX that I use. I am afraid they'll try to charge that card, which I think would be fraud on top of creating a reservation for me without my permission. You can't charge one card, then when it doesn't work, charge the reservation to another card you were never given permission to use.
I tried talking to the Andaz people and the guy working in guest services said he'd try to talk to the CSRs who said I could cancel, etc. But it's been three days and no followup. I called today at 2 pm London time and evidently he had already gone home? Two days earlier he was working till 7 or 8 pm.
Thoughts? Since they dont have a valid CC, Im sure I can dispute. Worst case scenerio, I can't pay the $1000/night for five nights, esp of a reservation I am not staying at....help!